2017 FORD FLEX reset

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC 3's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
You may need to reset the
USB connection to SYNC 3.
My iPhone is connected, my
app is running, I restarted
the app but I still cannot find
it on SYNC 3.
Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC 3, but there is
no sound or the sound is
very low.
Force close or uninstall the
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
that setting in the app's
settings menu on the phone.
Some Android devices have
a limited number of
Bluetooth ports that apps
can use to connect. If you
have more AppLink apps on
your phone than the number
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.
I can only see some of the
AppLink apps running on my
phone listed in the SYNC 3
Mobile Apps Menu. Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
what I am
saying. Refer to the audio display during an active
voice session to find a list of voice
commands there.
Wait for the system to prompt you before
you state your command.
You may be speaking too
soon or at the wrong
time.
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Flex (), enUSA, First Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
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Flex (), enUSA, First Printing SYNC™ 3

When the oil change message appears in
the information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or 500 miles
(800 kilometers) of the message
appearing. Make sure you reset the
Intelligent Oil-Life Monitor after each oil
change. See Oil Change Indicator Reset
(page 249).
If your information display resets
prematurely or becomes inoperative, you
should perform the oil change interval at
six months or 5000 miles (8000
kilometers) from your last oil change.
Never exceed one year or 10000 miles
(16000 kilometers) between oil change
intervals.
Your vehicle is very sophisticated and built
with multiple, complex, performance
systems. Every manufacturer develops
these systems using different
specifications and performance features.
That is why it is important to rely upon your
dealership to properly diagnose and repair
your vehicle.
Ford Motor Company has recommended
maintenance intervals for various parts
and component systems based upon
engineering testing. Ford Motor Company
relies upon this testing to determine the
most appropriate mileage for replacement
of oils and fluids to protect your vehicle at
the lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.
We strongly recommend the use of only
genuine Ford, Motorcraft or
Ford-authorized re-manufactured
replacement parts engineered for your
vehicle. Additives and Chemicals
This owner's manual and the Ford
Workshop Manual list the recommended
additives and chemicals for your vehicle.
We do not recommend using chemicals or
additives not approved by us as part of
your vehicle
’s normal maintenance. Please
consult your warranty information.
Oils, Fluids and Flushing
In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that the fluid needs to be
changed. However, a qualified expert, such
as the factory-trained technicians at your
dealership, should inspect discolored fluids
that also show signs of overheating or
foreign material contamination
immediately.
Make sure to change your vehicle ’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a
viable way to change fluid for many vehicle
sub-systems during scheduled
maintenance. It is critical that systems are
flushed only with new fluid that is the same
as that required to fill and operate the
system or using a Ford-approved flushing
chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals.
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Flex (), enUSA, First Printing Scheduled Maintenance

At every oil change interval as indicated by the information display
*
Inspect the tires, tire wear and measure the tread depth.
Inspect the wheels and related components for abnormal noise, wear, looseness or
drag.
* Do not exceed one year or 10000 miles (16000 kilometers) between service intervals.
** Reset the Intelligent Oil-Life Monitor after engine oil and filter changes. See Oil Change
Indicator Reset (page 249). Other maintenance items
1
Replace cabin air filter.
Every 20000 miles (32000
km)
Replace engine air filter.
Every 30000 miles (48000
km)
Change engine coolant.2
At 100000 miles (160000
km)
Replace spark plugs.
Every 100000 miles
(160000 km) Inspect accessory drive belt(s). 3
Change automatic transmission fluid.
Every 150000 miles
(240000 km)
Replace accessory drive belt(s). 4
1 Perform these maintenance items within 3000 miles (4800 kilometers) of the last
engine oil and filter change. Do not exceed the designated distance for the interval.
2 Initial replacement at six years or 100000 miles (160000 kilometers), then every three
years or 50000 miles (80000 kilometers).
3 After initial inspection, inspect every other oil change until replaced.
4 If not replaced within the last 100000 miles (160000 kilometers).
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Flex (), enUSA, First Printing Scheduled Maintenance

Operating in off-road (unpaved, sandy, dusty) and Mountainous conditions
Replace cabin air filter.
Inspect frequently, service
as required
Replace engine air filter.
Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.
Every 5000 miles (8000
km)
Rotate tires, inspect tires for wear and measure tread
depth.
Change engine oil and filter.*
Every 5000 miles (8000
km) or six months
Perform multi-point inspection.
Change automatic transmission fluid.
Every 30000 miles (48000
km)
* Reset your Intelligent Oil-Life Monitor after engine oil and filter changes. See Oil Change
Indicator Reset (page 249). Exclusive use of E85 (flex fuel vehicles only)
If ran exclusively on E85, fill the fuel tank full with regular
unleaded fuel.
Every oil change
Exceptions
There are several exceptions to the Normal
Schedule:
Axle and PTU maintenance
: The Power
Transfer Unit (PTU) and rear axle (AWD
only) in your vehicle does not require any
normal scheduled maintenance. Taurus
SHO vehicles are electronically monitored
and notify the driver required by service by
displaying a message in the information
display. The PTU lubricant will be more
likely to require a fluid change if the vehicle
has extended periods of extreme or severe
duty cycle driving. Changing or checking the PTU lubricant is not necessary unless
the unit has been submerged in water,
shows sign of leakage or (Taurus SHO
only) a message indicating required service
is displayed. Contact your authorized
dealer for service.
California fuel filter replacement: If you
register your vehicle in California, the
California Air Resources Board has
determined that the failure to perform this
maintenance item does not nullify the
emission warranty or limit recall liability
before the completion of your vehicle's
useful life. Ford Motor Company, however,
urges you to have all recommended
maintenance services performed at the
specified intervals and to record all vehicle
service.
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Flex (), enUSA, First Printing Scheduled Maintenance

Load Limit......................................................203
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................ 208
Vehicle Loading - with and without a Trailer................................................................. 203
Locking and Unlocking.................................63 Activating Intelligent Access........................... 64
Autolock.................................................................. 65
Autounlock ............................................................ 65
Battery Saver......................................................... 66
Enabling or Disabling Autolock and Autounlock........................................................ 65
Illuminated Entry.................................................. 66
Illuminated Exit..................................................... 66
Locking and Unlocking the Doors with the Key Blade............................................................ 63
Opening a Rear Door From the Inside..........64
Power Door Locks................................................ 63
Remote Control.................................................... 63
Smart Unlocks for Integrated Keyhead Transmitter........................................................ 64
Smart Unlocks for Intelligent Access Keys...................................................................... 64
Lug Nuts See: Changing a Road Wheel....................... 293
M
Maintenance.................................................244 General Information......................................... 244
Manual Climate Control..............................116
Manual Liftgate
..............................................66
Closing the Liftgate.............................................. 67
Opening the Liftgate........................................... 67
Manual Seats.................................................128 Lumbar Adjustment.......................................... 129
Moving the Seat Backward and Forward............................................................. 128
Recline Adjustment........................................... 128
Media Hub
......................................................320
Memory Function.........................................130 Easy Entry and Exit Feature............................. 131
Linking a PreSet Position to your Remote Control or Intelligent Access Key Fob
........................................................................\
....... 131
Saving a PreSet Position................................. 130Message Center
See: Information Displays................................. 99
Mirrors See: Heated Windows and Mirrors...............123
See: Windows and Mirrors............................... 88
Mobile Communications Equipment.......13
Moonroof............................................................91 Bounce-Back......................................................... 92
Opening and Closing the Moonroof..............92
Venting the Moonroof........................................ 92
Motorcraft Parts - 3.5L Duratec............300
Motorcraft Parts - 3.5L Ecoboost™..................................................301
MyKey Troubleshooting
................................61
MyKey ™.............................................................57
Principle of Operation......................................... 57
N
Navigation......................................................399 cityseeker............................................................. 406
Destination Mode............................................... 401
Map Mode............................................................ 399
Navigation Map Updates................................ 407
Navigation Menu............................................... 404
SiriusXM Traffic and Travel Link................... 407
Waypoints............................................................ 405
Normal Scheduled Maintenance..........442 Intelligent Oil-Life Monitor™........................ 442
Normal Maintenance Intervals..................... 443
O
Oil Change Indicator Reset
......................249
Oil Check See: Engine Oil Check...................................... 248
Opening and Closing the Hood..............244 Closing the Hood............................................... 245
Opening the Hood............................................. 244
Ordering Additional Owner's Literature
.....................................................230
Obtaining a French Owner ’s Manual...........231
Overhead Console
.......................................148
P
Parking Aids
...................................................180
Principle of Operation...................................... 180
488
Flex (), enUSA, First Printing Index