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AppLink issues
Possible solution(s)
Possible cause(s)
Issue
On an iPhone with iOS7+, to
force close an app, double
tap the home button then
swipe up on the app to close
it. Tap the home button
again, then select the app
again to restart it. After a
few seconds, the app should
then appear in SYNC 3's
Mobile App's Menu.
Switch Bluetooth off and
then on to reset it on your
phone. If you are in your
vehicle, SYNC 3 should be
able to automatically re-
connect to your phone if you
press the "Phone" button.
There is a Bluetooth issue
on some older versions of
the Android operating
system that may cause apps
that were found on your
previous vehicle drive to not
be found again if you did not
switch Bluetooth off.
My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.
430
Flex (), enUSA, First Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC 3's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
You may need to reset the
USB connection to SYNC 3.
My iPhone is connected, my
app is running, I restarted
the app but I still cannot find
it on SYNC 3.
Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC 3, but there is
no sound or the sound is
very low.
Force close or uninstall the
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
that setting in the app's
settings menu on the phone.
Some Android devices have
a limited number of
Bluetooth ports that apps
can use to connect. If you
have more AppLink apps on
your phone than the number
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.
I can only see some of the
AppLink apps running on my
phone listed in the SYNC 3
Mobile Apps Menu. Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
what I am
saying. Refer to the audio display during an active
voice session to find a list of voice
commands there.
Wait for the system to prompt you before
you state your command.
You may be speaking too
soon or at the wrong
time.
431
Flex (), enUSA, First Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
434
Flex (), enUSA, First Printing SYNC™ 3

Cleaning the Wheels..................................270
Cleaning the Windows and Wiper Blades...........................................................268
Clearing All MyKeys
.......................................59
Climate.............................................................391
Climate Control
..............................................116
Climate Controlled Seats..........................139 Cooled Seats........................................................ 139
Heated Seats........................................................ 139
Collision Warning System........................200 PRINCIPLE OF OPERATION.......................... 200
Coolant Check See: Engine Coolant Check........................... 250
Crash Sensors and Airbag Indicator
.......50
Creating a MyKey...........................................58
Programming/Changing Configurable
Settings............................................................... 58
Cross Traffic Alert
.........................................197
False Alerts........................................................... 199
Switching the System Off and On...............199
System Errors....................................................... 199
System Lights, Messages and Audible Alerts.................................................................. 198
System Limitations............................................ 199
Using the System................................................ 197
Cruise Control
...................................................77
Principle of Operation...................................... 188
Type 1........................................................................\
. 77
Type 2........................................................................\
77
Cruise control See: Using Cruise Control................................188
Customer Assistance
.................................226
D
Data Recording
..................................................9
Event Data Recording.......................................... 10
Service Data Recording........................................ 9
Daytime Running Lamps............................85
Direction Indicators
.......................................86
Lane Change.......................................................... 86
Doors and Locks.............................................63
Driver and Passenger Airbags...................45 Children and Airbags...........................................45
Proper Driver and Front Passenger Seating
Adjustment........................................................ 45
Driving Aids.....................................................195
Driving Hints
....................................................217 Driving Through Water................................218
DRL
See: Daytime Running Lamps......................... 85
E
Economical Driving.......................................217
Emission Control System...........................161 On-Board Diagnostics (OBD-II).................... 162
Readiness for Inspection and Maintenance (I/M) Testing.................................................... 162
End User License Agreement..................457 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 457
Engine Block Heater....................................153 Using the Engine Block Heater...................... 154
Engine Coolant Check...............................250 Adding Coolant.................................................. 250
Coolant Change.................................................. 252
Engine Coolant Temperature Management.................................................. 253
Fail-Safe Cooling................................................ 252
Recycled Coolant................................................ 251
Severe Climates.................................................. 251
Engine Immobilizer See: Passive Anti-Theft System..................... 73
Engine Oil Check
..........................................248
Adding Engine Oil.............................................. 248
Engine Oil Dipstick......................................248
Engine Specifications - 3.5L Duratec
.........................................................299
Drivebelt Routing............................................... 299
Engine Specifications - 3.5L Ecoboost™
.................................................299
Drivebelt Routing.............................................. 300
Entertainment...............................................381 AM/FM Radio...................................................... 382
Apps....................................................................... 390
Bluetooth Stereo or USB................................ 389
CD (If equipped)................................................ 388
HD Radio ™ Information (If
Available)........................................................ 385
SIRIUS® Satellite Radio (If Activated)........................................................ 383
Sources................................................................... 381
Supported Media Players, Formats and Metadata Information................................ 390
USB Ports............................................................. 390
485
Flex (), enUSA, First Printing Index

Running Out of Fuel....................................156
Adding Fuel From a Portable Fuel
Container........................................................... 157
Filling a Portable Fuel Container................... 157
S
Safety Canopy ™............................................49
Safety Precautions.......................................155
Scheduled Maintenance Record............447
Scheduled Maintenance..........................439
Seatbelt Extension.........................................41
Seatbelt Height Adjustment
......................38
Seatbelt Reminder........................................39 Belt-Minder™........................................................ 39
Seatbelts...........................................................34 Principle of Operation........................................ 34
Seatbelt Warning Lamp and Indicator Chime
..............................................................39
Conditions of operation..................................... 39
Seats..................................................................125
Security...............................................................73
Settings............................................................410 911 Assist................................................................ 415
Ambient Lighting............................................... 420
Bluetooth............................................................... 412
Clock........................................................................\
. 411
Display.................................................................... 421
General................................................................... 419
Media Player.......................................................... 411
Mobile Apps......................................................... 418
Navigation............................................................. 416
Phone...................................................................... 412
Radio....................................................................... 415
Sound..................................................................... 410
Valet Mode........................................................... 422
Vehicle................................................................... 420
Voice Control....................................................... 422
Wi-Fi....................................................................... 420
Side Airbags
.....................................................48
Sitting in the Correct Position..................125
Snow Chains See: Using Snow Chains................................. 289
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12Special Operating Conditions Scheduled
Maintenance..............................................445
Exceptions........................................................... 446
Speed Control See: Cruise Control............................................ 188
Stability Control
............................................178
Principle of Operation....................................... 178
Starter Switch See: Ignition Switch........................................... 149
Starting a Gasoline Engine.......................150 Automatic Engine Shutdown......................... 152
Failure to Start..................................................... 152
Guarding Against Exhaust Fumes................153
Important Ventilating Information...............153
Stopping the Engine When Your Vehicle is Moving................................................................ 153
Stopping the Engine When Your Vehicle is Stationary......................................................... 152
Vehicles with an Ignition Key......................... 150
Vehicles with Keyless Start.............................. 151
Starting and Stopping the Engine
.........149
General Information.......................................... 149
Steering..........................................................200 Electric Power Steering................................... 200
Steering Wheel................................................75
Storage Compartments
.............................147
Sunroof See: Moonroof........................................................ 91
Sun Visors
..........................................................91
Illuminated Vanity Mirror.................................... 91
Supplementary Restraints System.........44 Principle of Operation........................................ 44
Symbols Glossary
.............................................7
SYNC™ 3.......................................................360
General Information......................................... 360
SYNC™ 3 Troubleshooting......................422
SYNC™ Applications and Services........................................................339
911 Assist............................................................... 339
SYNC™ AppLink ™
......................................341
SYNC Mobile Apps............................................. 341
SYNC™.............................................................321 General Information........................................... 321
SYNC™ Troubleshooting
..........................352
490
Flex (), enUSA, First Printing Index