2017 FORD FLEX USB port

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream. The device is not
connected.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 381).
The file format is not
supported by SYNC 3.
Update media index. See
Settings (page
410).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
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Flex (), enUSA, First Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
to SYNC 3 in order to find
AppLink-capable apps on
your device. iPhone users
must also connect to a USB
port with an Apple USB
cable.
Make sure you have down-
loaded and installed the
latest version of the app
from your phone's app store.
Make sure the app is running
on your phone. Some apps
AppLink-enabled apps are
not installed and running on
your mobile device.
My phone is connected, but
I still cannot find any apps.
require you to register or
login to the app on the
phone before using them
with AppLink. Also, some
may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.
Closing and restarting apps
may help SYNC 3 find the
application if you cannot
discover it inside the vehicle.
On an Android device, if
apps have an 'Exit' or 'Quit'
Sometimes apps do not
properly close and re-open
their connection to SYNC 3,
over ignition cycles, for
example.
My phone is connected, my
app(s) are running, but I still
cannot find any apps. option, then select it and
restart the app. If the app
does not have that option,
select the phone's settings
menu and select 'Apps',
then find the particular app
and choose 'Force stop.' Do
not forget to restart the app
afterward, then select
"Connect Mobile Apps" on
SYNC 3.
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Flex (), enUSA, First Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC 3's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
You may need to reset the
USB connection to SYNC 3.
My iPhone is connected, my
app is running, I restarted
the app but I still cannot find
it on SYNC 3.
Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC 3, but there is
no sound or the sound is
very low.
Force close or uninstall the
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
that setting in the app's
settings menu on the phone.
Some Android devices have
a limited number of
Bluetooth ports that apps
can use to connect. If you
have more AppLink apps on
your phone than the number
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.
I can only see some of the
AppLink apps running on my
phone listed in the SYNC 3
Mobile Apps Menu. Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
what I am
saying. Refer to the audio display during an active
voice session to find a list of voice
commands there.
Wait for the system to prompt you before
you state your command.
You may be speaking too
soon or at the wrong
time.
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Flex (), enUSA, First Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
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Flex (), enUSA, First Printing SYNC™ 3

Cleaning the Wheels..................................270
Cleaning the Windows and Wiper Blades...........................................................268
Clearing All MyKeys
.......................................59
Climate.............................................................391
Climate Control
..............................................116
Climate Controlled Seats..........................139 Cooled Seats........................................................ 139
Heated Seats........................................................ 139
Collision Warning System........................200 PRINCIPLE OF OPERATION.......................... 200
Coolant Check See: Engine Coolant Check........................... 250
Crash Sensors and Airbag Indicator
.......50
Creating a MyKey...........................................58
Programming/Changing Configurable
Settings............................................................... 58
Cross Traffic Alert
.........................................197
False Alerts........................................................... 199
Switching the System Off and On...............199
System Errors....................................................... 199
System Lights, Messages and Audible Alerts.................................................................. 198
System Limitations............................................ 199
Using the System................................................ 197
Cruise Control
...................................................77
Principle of Operation...................................... 188
Type 1........................................................................\
. 77
Type 2........................................................................\
77
Cruise control See: Using Cruise Control................................188
Customer Assistance
.................................226
D
Data Recording
..................................................9
Event Data Recording.......................................... 10
Service Data Recording........................................ 9
Daytime Running Lamps............................85
Direction Indicators
.......................................86
Lane Change.......................................................... 86
Doors and Locks.............................................63
Driver and Passenger Airbags...................45 Children and Airbags...........................................45
Proper Driver and Front Passenger Seating
Adjustment........................................................ 45
Driving Aids.....................................................195
Driving Hints
....................................................217 Driving Through Water................................218
DRL
See: Daytime Running Lamps......................... 85
E
Economical Driving.......................................217
Emission Control System...........................161 On-Board Diagnostics (OBD-II).................... 162
Readiness for Inspection and Maintenance (I/M) Testing.................................................... 162
End User License Agreement..................457 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 457
Engine Block Heater....................................153 Using the Engine Block Heater...................... 154
Engine Coolant Check...............................250 Adding Coolant.................................................. 250
Coolant Change.................................................. 252
Engine Coolant Temperature Management.................................................. 253
Fail-Safe Cooling................................................ 252
Recycled Coolant................................................ 251
Severe Climates.................................................. 251
Engine Immobilizer See: Passive Anti-Theft System..................... 73
Engine Oil Check
..........................................248
Adding Engine Oil.............................................. 248
Engine Oil Dipstick......................................248
Engine Specifications - 3.5L Duratec
.........................................................299
Drivebelt Routing............................................... 299
Engine Specifications - 3.5L Ecoboost™
.................................................299
Drivebelt Routing.............................................. 300
Entertainment...............................................381 AM/FM Radio...................................................... 382
Apps....................................................................... 390
Bluetooth Stereo or USB................................ 389
CD (If equipped)................................................ 388
HD Radio ™ Information (If
Available)........................................................ 385
SIRIUS® Satellite Radio (If Activated)........................................................ 383
Sources................................................................... 381
Supported Media Players, Formats and Metadata Information................................ 390
USB Ports............................................................. 390
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T
Tailgate
See: Manual Liftgate.......................................... 66
See: Power Liftgate.............................................. 67
Technical Specifications See: Capacities and Specifications............299
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................228
Tire Care...........................................................275 Glossary of Tire Terminology.......................... 277
Information About Uniform Tire Quality Grading.............................................................. 275
Information Contained on the Tire Sidewall............................................................ 278
Temperature A B C............................................ 276
Traction AA A B C............................................... 276
Treadwear............................................................. 276
Tire Pressure Monitoring System..........290 Changing Tires With a Tire Pressure
Monitoring System........................................ 291
Understanding Your Tire Pressure Monitoring System ....................................... 291
Tires See: Wheels and Tires...................................... 273
Towing a Trailer
............................................209
Load Placement................................................ 209
Towing the Vehicle on Four Wheels...........................................................215
Emergency Towing............................................. 215
Recreational Towing.......................................... 215
Towing.............................................................209
Traction Control
.............................................177
Principle of Operation........................................ 177
Trailer Sway Control
....................................210
Transmission Code Designation............303
Transmission..................................................164
Transmission See: Transmission.............................................. 164
Transporting the Vehicle...........................224
U
Under Hood Overview - 3.5L Duratec.........................................................246
Under Hood Overview - 3.5L Ecoboost™..................................................247 Universal Garage Door Opener
...............140
HomeLink Wireless Control System...........140
USB Port.........................................................320
Using Adaptive Cruise Control................189 Automatic Cancellation................................... 192
Blocked Sensor................................................... 193
Canceling the Set Speed.................................. 191
Changing the Set Speed.................................. 192
Detection Issues.................................................. 193
Following a Vehicle............................................ 190
Hilly Condition Usage........................................ 192
Overriding the System...................................... 192
Resuming the Set Speed................................. 192
Setting the Adaptive Cruise Speed.............190
Setting the Gap Distance................................. 191
Switching Adaptive Cruise Control Off........................................................................\
192
Switching Adaptive Cruise Control On........................................................................\
189
Switching to Normal Cruise Control...........194
System Not Available....................................... 193
Using All-Wheel Drive................................168 Driving In Special Conditions With
All-Wheel Drive (AWD)............................... 170
Operating AWD Vehicles With Mismatched Tires.................................................................... 169
Operating AWD Vehicles With Spare Tires.................................................................... 169
Using Cruise Control...................................188 Switching Cruise Control Off......................... 189
Switching Cruise Control On.......................... 188
Using MyKey With Remote Start Systems...........................................................61
Using Snow Chains.....................................289
Using Stability Control
................................179
Using SYNC™ With Your Media Player.............................................................342
Accessing Your Play Menu.............................. 347
Connecting Your Digital Media Player to the USB Port........................................................... 342
Media Menu Features...................................... 345
Media Voice Commands................................ 344
System Settings................................................. 349
What's Playing?................................................. 344
Using SYNC™ With Your Phone............326 Accessing Features Through the Phone
Menu.................................................................. 330
Accessing Your Phone Settings.................... 334
491
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