2017 FORD FLEX pairing phone

Cell phone issues
Possible solution
Possible cause
Issue
Replying to text messages using SYNC 3 is
not supported by iPhone.
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion. USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
425
Flex (), enUSA, First Printing SYNC™ 3

Parking Brake..................................................176
Passive Anti-Theft System.........................73
SecuriLock®........................................................... 73
PATS See: Passive Anti-Theft System..................... 73
Pedals.................................................................78
Perchlorate.........................................................11
Personal Safety System ™..........................43
How Does the Personal Safety System
Work?.................................................................. 43
Phone...............................................................393 During a Phone Call.......................................... 397
Making Calls........................................................ 396
Pairing Your Cell Phone for the First Time................................................................... 393
Phone Menu........................................................ 394
Receiving Calls.................................................... 397
Smartphone Connectivity.............................. 398
Text Messaging.................................................. 398
Post-Crash Alert System..........................224
Power Door Locks See: Locking and Unlocking............................. 63
Power Liftgate.................................................67 Hands-Free Feature............................................ 70
Obstacle Detection............................................. 69
Opening and Closing the Liftgate.................. 68
Setting the Liftgate Open Height.................. 69
Stopping the Liftgate Movement.................. 69
Power Seats....................................................129 Power Lumbar..................................................... 130
Power Steering Fluid Check.....................256
Power Windows.............................................88 Accessory Delay................................................... 88
Bounce-Back......................................................... 88
One-Touch Down................................................ 88
One-Touch Up...................................................... 88
Window Lock......................................................... 88
Protecting the Environment........................15
R
Rear Parking Aid...........................................180
Rear Passenger Climate Controls...........123
Rear Seats
........................................................131
Adjusting the Rear Seats................................... 131
Rear View Camera
.......................................185
Using the Rear View Camera System.........185 Rear View Camera
See: Rear View Camera.................................... 185
Rear Window Wiper and Washers..........80 Rear Camera Washer........................................... 81
Rear Window Washer.......................................... 81
Rear Window Wiper............................................ 80
Recommended Towing Weights............210
Refueling..........................................................157 System Warnings................................................ 159
Remote Control..............................................53 Car Finder................................................................ 55
Integrated Keyhead Transmitter..................... 53
Intelligent Access Key......................................... 53
Memory Feature................................................... 56
Remote Start......................................................... 55
Replacing the Battery......................................... 54
Sounding the Panic Alarm................................ 55
Remote Start
..................................................124
Automatic Settings............................................ 124
Removing a Headlamp.............................260
Repairing Minor Paint Damage...............270
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control............................................................56
Reporting Safety Defects (Canada Only)...............................................................231
Reporting Safety Defects (U.S. Only)...............................................................231
Roadside Assistance..................................220 Vehicles Sold in Canada: Getting Roadside
Assistance....................................................... 220
Vehicles Sold in Canada: Roadside Assistance Program Coverage.................. 221
Vehicles Sold in Canada: Using Roadside Assistance......................................................... 221
Vehicles Sold in the United States: Getting Roadside Assistance................................... 220
Vehicles Sold in the United States: Using Roadside Assistance................................... 220
Roadside Emergencies
..............................220
Roof Racks and Load Carriers................203
Running-In See: Breaking-In................................................... 217
489
Flex (), enUSA, First Printing Index

Making a Call.......................................................
329
Pairing a Cell Phone for the First Time................................................................... 326
Pairing Subsequent Cell Phones.................. 327
Phone Options during an Active Call.........329
Phone Voice Commands................................. 327
Receiving Calls.................................................... 329
System Settings................................................. 336
Text Messaging................................................... 332
Using Traction Control.................................177 Switching the System Off................................ 177
System Indicator Lights and Messages........................................................... 177
Using a Switch...................................................... 177
Using the Information Display Controls.............................................................. 177
Using Voice Recognition............................323 Audio Voice Commands.................................. 375
Climate Voice Commands.............................. 376
Initiating a Voice Session................................ 323
Mobile App Voice Commands...................... 379
Navigation Voice Commands....................... 378
Phone Voice Commands................................ 376
SiriusXM Traffic and Travel Link Voice Commands...................................................... 379
System Interaction and Feedback..............324
Voice Settings Commands............................ 380
Utilizing the Mediation/Arbitration Program (Canada Only)........................229
V
Vehicle Care...................................................266 General Information......................................... 266
Vehicle Certification Label.......................303
Vehicle Identification Number................302
Vehicle Storage..............................................271 Battery.................................................................... 272
Body........................................................................\
. 271
Brakes..................................................................... 272
Cooling system.................................................... 272
Engine...................................................................... 271
Fuel system.......................................................... 272
General.................................................................... 271
Miscellaneous...................................................... 272
Removing Vehicle From Storage.................. 272
Tires........................................................................\
. 272Ventilation
See: Climate Control.......................................... 116
VIN See: Vehicle Identification Number............302
Voice Control
....................................................77
W
Warning Lamps and Indicators................94 Adaptive Cruise Control.................................... 94
Airbag Readiness................................................. 95
Anti-Lock Braking System................................ 95
Battery...................................................................... 95
Brake System......................................................... 95
Charging System.................................................. 95
Cruise Control........................................................ 95
Directional Indicator............................................ 97
Door Ajar.................................................................. 95
Engine Coolant Temperature.......................... 95
Engine Oil................................................................ 96
Fasten Seatbelt.................................................... 96
Front Airbag........................................................... 96
Front Fog Lamps.................................................. 96
Head Up Display................................................... 96
High Beam.............................................................. 96
Liftgate Ajar............................................................ 96
Low Fuel Level...................................................... 96
Low Tire Pressure Warning.............................. 96
Low Washer Fluid................................................ 96
Parking Lamps...................................................... 96
Powertrain Malfunction/Reduced Power................................................................... 97
Service Engine Soon............................................ 97
Stability Control.................................................... 97
Stability Control Off............................................ 97
Washer Fluid Check....................................256
Washers See: Cleaning the Exterior.............................. 266
See: Wipers and Washers................................. 79
Waxing.............................................................267
Wheel Nuts See: Changing a Road Wheel....................... 293
Wheels and Tires..........................................273 General Information.......................................... 273
Technical Specifications................................. 298
Windows and Mirrors...................................88
Windshield Washers
.....................................80
492
Flex (), enUSA, First Printing Index