2017 FORD FIESTA service schedule

Audio System
General Information....................................257
Audio Unit - Vehicles With: AM/FM/
CD..................................................................258
Audio Unit - Vehicles With: AM/FM/CD/ SYNC............................................................262
Audio Unit - Vehicles With: Sony Audio System/Touchscreen Display............266
Audio Unit - Vehicles With: Touchscreen Display.........................................................268
Digital Radio..................................................269
Satellite Radio
...............................................272
Audio Input Jack...........................................274
USB Port..........................................................275
Media Hub
.......................................................275
SYNC™
General Information
...................................276
Using Voice Recognition............................278
Using SYNC™ With Your Phone.............281
SYNC™ Applications and Services......294
SYNC™ AppLink ™
.....................................302
Using SYNC™ With Your Media Player...........................................................304
SYNC™ Troubleshooting..........................314
SYNC™ 3
General Information
...................................323
Home Screen................................................334
Using Voice Recognition
...........................335
Entertainment...............................................341
Phone
................................................................351
Navigation......................................................356
Apps
.................................................................364
Settings...........................................................367
SYNC™ 3 Troubleshooting......................379
Accessories
Accessories....................................................392 Ford Protect
Ford Protect
..................................................394
Scheduled Maintenance
General Maintenance Information.......396
Normal Scheduled Maintenance..........399
Special Operating Conditions Scheduled Maintenance.............................................402
Scheduled Maintenance Record
...........404
Appendices
End User License Agreement
..................414
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We offer a number of convenient ways for
you to contact us, and to manage your
account.
Call 1-800-727-7000.
For more information about Ford Credit
and access to the Account Manager, go to
www.fordcredit.com.
REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford and Motorcraft parts
whenever your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford and Motorcraft parts
by looking for the Ford, FoMoCo or
Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make sure
that your vehicle provides years of service
is to have it maintained in line with our
recommendations using parts that
conform to the specifications detailed in
this Owner
’s Manual. Genuine Ford and
Motorcraft parts meet or exceed these
specifications.
Collision Repairs
We hope that you never experience a
collision, but accidents do happen.
Genuine Ford replacement collision parts
meet our stringent requirements for fit,
finish, structural integrity, corrosion
protection and dent resistance. During vehicle development we validate that
these parts deliver the intended level of
protection as a whole system. A great way
to know for sure you are getting this level
of protection is to use genuine Ford
replacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacement
parts are the only replacement parts that
benefit from a Ford Warranty. The Ford
Warranty may not cover damage caused
to your vehicle as a result of failed
non-Ford parts. For additional information,
refer to the terms and conditions of the
Ford Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what is
covered and what is not covered by your
vehicle
’s New Vehicle Limited Warranty,
see the Warranty Manual that is provided
to you along with your Owner ’s Manual.
Special Instructions
For your added safety, your vehicle is fitted
with sophisticated electronic controls. WARNINGS
You risk death or serious injury to
yourself and others if you do not
follow the instruction highlighted by
the warning symbol. Failure to follow the
specific warnings and instructions could
result in personal injury. Never place front seat mounted
rear-facing child or infant seats in
front of an active passenger airbag. 12
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GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
Additional information and resources are
available online:
Website
www.owner.ford.com
These are some of the items that can be
found online:
• U.S. dealer locator by Dealer Name,
City/State or Zip Code.
• Owner Manuals.
• Maintenance Schedules.
• Recalls.
• Ford Extended Service Plans.
• Ford Genuine Accessories.
• Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD) Website
www.ford.ca
Twitter
@FordServiceCA (English Canada)
@FordServiceQC (Quebec)
Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling or
servicing authorized dealer.
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You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
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AUTOMATIC TRANSMISSION
FLUID CHECK
The automatic transmission does not have
a transmission fluid dipstick.
Have an authorized dealer check and
change the transmission fluid at the
correct service interval. See Scheduled
Maintenance (page 396). Your
transmission does not consume fluid.
However, if the transmission slips, shifts
slowly or if you notice a sign of leaking
fluid, contact an authorized dealer.
Do not use supplemental transmission
fluid additives, treatments or cleaning
agents. The use of these materials may
affect transmission operation and result
in damage to internal transmission
components.
BRAKE FLUID CHECK WARNINGS
Do not use any fluid other than the
recommended brake fluid as this will
reduce brake efficiency. Use of
incorrect fluid could result in the loss of
vehicle control, serious personal injury or
death. Only use brake fluid from a sealed
container. Contamination with dirt,
water, petroleum products or other
materials may result in brake system
damage or failure. Failure to adhere to this
warning could result in the loss of vehicle
control, serious personal injury or death. Do not allow the fluid to touch your
skin or eyes. If this happens, rinse the
affected areas immediately with
plenty of water and contact your physician. WARNINGS
A fluid level between the
MAX and
MIN lines is within the normal
operating range and there is no need
to add fluid. A fluid level not in the normal
operating range could compromise the
performance of the system. Have your
vehicle checked immediately. To avoid fluid contamination, the reservoir
cap must remain in place and fully tight,
unless you are adding fluid.
Only use fluid that meets Ford
specifications. See
Capacities and
Specifications (page 243).
CLUTCH FLUID CHECK -
MANUAL TRANSMISSION
The clutch and brake systems share the
same fluid reservoir. See
Brake Fluid
Check (page 192).
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Motor oils of the recommended viscosity
grade that meet API SN requirements and
display the API Certification Mark for
gasoline engines are also acceptable. Do
not use oil labeled with API SN service
category unless the label also displays the
API certification mark.
An oil that displays this symbol conforms
to current engine, emission system and
fuel economy performance standards of
the International Lubricants Specification
Advisory Committee (ILSAC).
If you are unable to find an engine oil that
meets the specifications defined by
WSS-M2C948-B or WSS-M2C945-A, it is
acceptable to use a SAE 5W-20 engine oil
that meets API SN requirements and
displays the API Certification Mark for
gasoline engines. Note:
Do not use more than 1.1 qt (1 L) of
the alternative engine oil between
scheduled service intervals.
Using oil and fluids that do not meet the
defined specification and viscosity grade
may lead to:
• Component damage which may not be
covered by the vehicle Warranty.
• Longer engine cranking periods.
• Increased emission levels.
• Reduced engine performance.
• Reduced fuel economy.
• Degraded brake performance.
Do not use supplemental engine oil
additives because they are unnecessary
and could lead to engine damage that may
not be covered by the vehicle Warranty.
Alternative Engine Oil for Extreme
Cold Climates
To improve engine cold start performance,
we recommend that you use the following
alternative engine oil in extreme cold
climates, where the ambient temperature
reaches
-22.0°F (-30°C) or below.
Materials Specification
Name
WSS-M2C947-A
Motorcraft® SAE 0W-20 Synthetic Blend Motor Oil
Engine Oil - SAE 0W-20
XO-0W20-QSP
(U.S.)
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Specification
Name
CYN-16-R (Canada) WSH-M1C231-B
Motorcraft® PAG Refrigerant Compressor Oil
(U.S.)
PAG Refrigerant Compressor Oil / Huile PAG pour compresseur
frigorifique
(Canada)
YN-12-D (U.S. & Canada)
WSS-M14P19-A
Motorcraft® Premium Windshield Wash Concentrate with Bitterant
(U.S.)
Premium Quality Windshield Washer Fluid / Liquide lave-glace de
haute qualité
(Canada)
ZC-32-B2 (U.S.)
CXC-37-A/B/D/F (Canada)
ESB-M1C93-B
Motorcraft® Multi-Purpose Grease Spray
(U.S.)
Motorcraft® Multi-Purpose Grease Spray / Graisse multiusage
(Canada)
XL-5-A
(U.S. & Canada)
-
Penetrating and Lock Lubricant
(U.S.)
Penetrating Fluid / Liquide dégrippant (Canada)
XL-1 (U.S.)
CXC-51-A (Canada)
Motor oils of the recommended viscosity
grade that meet API SN requirements and
display the API Certification Mark for
gasoline engines are also acceptable. Do
not use oil labeled with API SN service
category unless the label also displays the
API certification mark. An oil that displays this symbol conforms
to current engine, emission system and
fuel economy performance standards of
the International Lubricants Specification
Advisory Committee (ILSAC). If you are unable to find an engine oil that
meets the specifications defined by
WSS-M2C948-B or WSS-M2C945-A, it is
acceptable to use a SAE 5W-20 engine oil
that meets API SN requirements and
displays the API Certification Mark for
gasoline engines.
Note:
Do not use more than
1.1 qt (1 L) of
the alternative engine oil between
scheduled service intervals.
Using oil and fluids that do not meet the
defined specification and viscosity grade
may lead to:
• Component damage which may not be
covered by the vehicle Warranty.
• Longer engine cranking periods.
• Increased emission levels.
• Reduced engine performance.
• Reduced fuel economy.
• Degraded brake performance.
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•
A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically. 911 Assist May Not Work If
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
911 Assist Privacy Notice
When you turn on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not turn the feature on.
Vehicle Health Report (If
Equipped, United States Only) WARNING
Always follow scheduled
maintenance instructions, regularly
inspect your vehicle, and seek repair
for any damage or problem you suspect.
Vehicle Health Report supplements, but
cannot replace, normal maintenance and
vehicle inspection. Vehicle Health Report
only monitors certain systems
electronically monitored by your vehicle
and will not monitor or report the status
of any other system, (such as brake lining
wear). Failure to perform scheduled
maintenance and regularly inspect your
vehicle may result in vehicle damage and
serious injury. Note:
This feature is only available in the
United States.
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