2017 FORD FIESTA USB port

Cell phone issues
Possible solution
Possible cause
Issue
Replying to text messages using SYNC 3 is
not supported by iPhone.
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion. USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
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Fiesta (CCT) Canada/United States of America, HE8J 19A321 AA enUSA, Edition date: 201607, First Printing SYNC™ 3

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream. The device is not
connected.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 341).
The file format is not
supported by SYNC 3.
Update media index. See
Settings (page
367).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
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Fiesta (CCT) Canada/United States of America, HE8J 19A321 AA enUSA, Edition date: 201607, First Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
to SYNC 3 in order to find
AppLink-capable apps on
your device. iPhone users
must also connect to a USB
port with an Apple USB
cable.
Make sure you have down-
loaded and installed the
latest version of the app
from your phone's app store.
Make sure the app is running
on your phone. Some apps
AppLink-enabled apps are
not installed and running on
your mobile device.
My phone is connected, but
I still cannot find any apps.
require you to register or
login to the app on the
phone before using them
with AppLink. Also, some
may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.
Closing and restarting apps
may help SYNC 3 find the
application if you cannot
discover it inside the vehicle.
On an Android device, if
apps have an 'Exit' or 'Quit'
Sometimes apps do not
properly close and re-open
their connection to SYNC 3,
over ignition cycles, for
example.
My phone is connected, my
app(s) are running, but I still
cannot find any apps. option, then select it and
restart the app. If the app
does not have that option,
select the phone's settings
menu and select 'Apps',
then find the particular app
and choose 'Force stop.' Do
not forget to restart the app
afterward, then select
"Connect Mobile Apps" on
SYNC 3.
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AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC 3's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
You may need to reset the
USB connection to SYNC 3.
My iPhone is connected, my
app is running, I restarted
the app but I still cannot find
it on SYNC 3.
Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC 3, but there is
no sound or the sound is
very low.
Force close or uninstall the
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
that setting in the app's
settings menu on the phone.
Some Android devices have
a limited number of
Bluetooth ports that apps
can use to connect. If you
have more AppLink apps on
your phone than the number
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.
I can only see some of the
AppLink apps running on my
phone listed in the SYNC 3
Mobile Apps Menu. Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
what I am
saying. Refer to the audio display during an active
voice session to find a list of voice
commands there.
Wait for the system to prompt you before
you state your command.
You may be speaking too
soon or at the wrong
time.
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Fiesta (CCT) Canada/United States of America, HE8J 19A321 AA enUSA, Edition date: 201607, First Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
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Cleaning the Windows and Wiper
Blades............................................................214
Clearing All MyKeys.......................................52
Climate Control..............................................95
Clock...................................................................86 Type 1........................................................................\
86
Type 2....................................................................... 86
Clutch Fluid Check - Manual Transmission...............................................192
Coolant Check See: Engine Coolant Check............................ 188
Crash Sensors and Airbag Indicator.......44
Creating a MyKey............................................52 Programming/Changing Configurable
Settings............................................................... 52
Cruise Control.................................................68 Principle of Operation....................................... 143
Cruise control See: Using Cruise Control................................ 143
Customer Assistance
..................................165
D
Data Recording
..................................................9
Event Data Recording.......................................... 10
Service Data Recording........................................ 9
Daytime Running Lamps
.............................73
Digital Radio..................................................269
HD Radio Reception and Station
Troubleshooting............................................ 270
Direction Indicators........................................74
Doors and Locks
.............................................56
Drive Belt Routing - 1.0L EcoBoost™
..................................................210
Drive Belt Routing - 1.6L Duratec-16V Ti-VCT (Sigma)
.........................................210
Driver and Passenger Airbags...................38 Children and Airbags.......................................... 38
Proper Driver and Front Passenger Seating Adjustment........................................................ 38
Driver Knee Airbag.........................................42
Driving Aids.....................................................145
Driving Hints
....................................................157
Driving Through Water................................157
DRL See: Daytime Running Lamps......................... 73E
Eco Mode.........................................................145
Resetting Eco Mode........................................... 145
Type 1....................................................................... 145
Economical Driving
.......................................157
Emission Control System...........................122 On-Board Diagnostics (OBD-II).................... 123
Readiness for Inspection and Maintenance (I/M) Testing.................................................... 124
End User License Agreement..................414 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) .................................. 414
Engine Block Heater
.....................................114
Using the Engine Block Heater....................... 115
Engine Coolant Check................................188 Adding Coolant................................................... 188
Coolant Change.................................................. 190
Engine Coolant Temperature Management.................................................... 191
Fail-Safe Cooling................................................ 190
Recycled Coolant............................................... 189
Severe Climates.................................................. 190
Engine Cooling Fan
......................................188
Engine Immobilizer See: Passive Anti-Theft System..................... 64
Engine Oil Check..........................................186 Adding Engine Oil............................................... 186
Engine Oil Dipstick - 1.0L EcoBoost™.................................................186
Engine Oil Dipstick - 1.6L Duratec-16V Ti-VCT (Sigma)
.........................................186
Engine Specifications - 1.0L EcoBoost™.................................................243
Engine Specifications - 1.6L Duratec-16V Ti-VCT (Sigma)
.........................................243
Entertainment...............................................341 AM/FM Radio...................................................... 342
Apps....................................................................... 350
Bluetooth Stereo or USB................................ 349
CD........................................................................\
.... 348
HD Radio ™ Information (If
Available)........................................................ 345
SIRIUS® Satellite Radio (If Activated)........................................................ 343
Sources.................................................................. 342
Supported Media Players, Formats and Metadata Information................................ 350
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USB Ports.............................................................
350
Environment......................................................15
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
Exterior Mirrors
.................................................77
Fold-Away Exterior Mirrors............................... 78
Integrated Blind Spot Mirrors........................... 78
Power Exterior Mirrors......................................... 77
F
Fan See: Engine Cooling Fan.................................. 188
Fastening the Seatbelts..............................30 Seatbelt Locking Modes..................................... 31
Using Seatbelts During Pregnancy...............30
Floor Mats
.......................................................158
Fog Lamps - Front See: Front Fog Lamps......................................... 74
Ford Credit
..........................................................11
US Only...................................................................... 11
Ford Protect...................................................394 Ford Protect Extended Service Plan
(CANADA ONLY).......................................... 395
Ford Protect Extended Service Plans (U.S. Only).................................................................. 394
Front Fog Lamps.............................................74
Front Parking Aid..........................................139 Sensing System Audible Warnings..............140
Switching the Parking Aid System
Off....................................................................... 140
Front Passenger Sensing System............39
Front Wiper Blades See: Changing the Front Wiper Blades.......195
Fuel and Refueling........................................116
Fuel Consumption.........................................121 Calculating Fuel Economy............................... 122
Filling the Fuel Tank............................................ 121
Fuel Filler Funnel Location..........................117
Fuel Quality
......................................................117
Choosing the Right Fuel.................................... 117
Fuel Shutoff.....................................................161
Fuses..................................................................172
Fuse Specification Chart............................172 Engine Compartment Fuse Box..................... 172
Passenger Compartment Fuse Box.............176 G
Gauges...............................................................80
Compass (If Equipped)..................................... 80
Engine Coolant Temperature Gauge.............81
Fuel Gauge............................................................... 81
Low Fuel Reminder............................................... 81
General Information on Radio Frequencies...................................................46
Intelligent Access................................................. 46
General Maintenance Information.......396 Multi-Point Inspection..................................... 398
Owner Checks and Services.......................... 397
Protecting Your Investment.......................... 396
Why Maintain Your Vehicle?......................... 396
Why Maintain Your Vehicle at Your Dealership?..................................................... 396
Getting Assistance Outside the U.S. and Canada..........................................................168
Getting the Services You Need...............165 Away From Home............................................... 165
H
Handbrake See: Parking Brake.............................................. 132
Hazard Warning Flashers...........................161
Headlamp Adjusting See: Adjusting the Headlamps...................... 195
Headlamp Exit Delay.....................................73
Headlamp Removal See: Removing a Headlamp........................... 197
Head Restraints
............................................102
Adjusting the Head Restraint......................... 103
Heated Seats.................................................106
Heated Windows and Mirrors.................100 Heated Exterior Mirrors.................................... 100
Heated Windows............................................... 100
Heating See: Climate Control........................................... 95
Hill Start Assist..............................................132 Switching the System On and Off................133
Using Hill Start Assist........................................ 133
Hints on Controlling the Interior Climate
............................................................97
Cooling the Interior Quickly.............................. 99
General Hints......................................................... 97
Heating the Interior Quickly............................. 98
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Information Contained on the Tire
Sidewall............................................................ 222
Temperature A B C............................................ 220
Traction AA A B C.............................................. 220
Treadwear............................................................ 220
Tire Pressure Monitoring System...........234 Changing Tires With a Tire Pressure
Monitoring System....................................... 235
Understanding Your Tire Pressure Monitoring System ...................................... 236
Tires See: Wheels and Tires...................................... 219
Towing a Trailer.............................................154
Towing the Vehicle on Four Wheels...........................................................154
Emergency Towing............................................. 154
Recreational Towing.......................................... 155
Towing..............................................................154
Traction Control............................................134 Principle of Operation....................................... 134
Transmission Code Designation............249
Transmission Specifications - 1.0L EcoBoost™, Automatic
Transmission..............................................243
Transmission Specifications - 1.6L Duratec-16V Ti-VCT (Sigma),
Automatic Transmission
........................244
Transmission Specifications - 5-Speed Manual Transmission
..............................245
Transmission..................................................125
Transmission See: Transmission............................................... 125
Transporting the Vehicle............................154
Trip Computer
.................................................86
U
Under Hood Overview - 1.0L EcoBoost™..................................................184
Under Hood Overview - 1.6L Duratec-16V Ti-VCT (Sigma)
.........................................185
USB Port..........................................................275
Using Cruise Control
....................................143
Switching Cruise Control Off......................... 144
Switching Cruise Control On.......................... 143
Using MyKey With Remote Start Systems..........................................................54
Using Snow Chains.....................................234 Using Stability Control...............................136
Using Summer Tires
...................................234
Using SYNC™ With Your Media Player............................................................304
Accessing Your Play Menu............................. 309
Connecting Your Digital Media Player to the USB Port.......................................................... 304
Media Menu Features....................................... 307
Media Voice Commands................................ 306
System Settings................................................... 311
What's Playing?................................................. 305
Using SYNC™ With Your Phone.............281 Accessing Features Through the Phone
Menu.................................................................. 285
Accessing Your Phone Settings................... 290
Making a Call....................................................... 284
Pairing a Cell Phone for the First Time.................................................................... 281
Pairing Subsequent Cell Phones.................282
Phone Options during an Active Call.........284
Phone Voice Commands................................ 282
Receiving Calls................................................... 284
System Settings.................................................. 291
Text Messaging.................................................. 288
Using Traction Control................................134 Switching the System Off............................... 134
System Indicator Lights and Messages.......................................................... 134
Using a Switch..................................................... 134
Using the Information Display Controls............................................................. 134
Using Voice Recognition............................278 Audio Voice Commands................................. 336
Initiating a Voice Session................................ 278
Mobile App Voice Commands...................... 339
Navigation Voice Commands....................... 338
Phone Voice Commands................................ 337
SiriusXM Traffic and Travel Link Voice Commands..................................................... 340
System Interaction and Feedback..............279
Voice Settings Commands............................ 340
Using Winter Tires.......................................234
Utilizing the Mediation/Arbitration Program (Canada Only).........................168
V
Vehicle Care
.....................................................211
447
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