
SpecificationName
WSH-M1C231-BA/C refrigerant compressor oil:Motorcraft® PAG Refrigerant Compressor OilYN-12-D
ESB-M1C93-BMulti-purpose grease:Motorcraft® Multi-Purpose Grease SprayXL-5-A
--Lock cylinders (U.S.):Penetrating and Lock LubricantXL-1
--Lock cylinders (Canada):Penetrating FluidCXC-51-A
--Lock cylinders (Mexico):Penetrating and Lock LubricantMXL-1
WSD-M1C227-ATransmission, parking brake linkages and pivots, brakepedal shift:Motorcraft® Premium Long-Life GreaseXG-1-E
1Reference the reservoir cap for proper fluid.
If you use oil and fluids that do not meetthe defined specification and viscositygrade, this may lead to:
•Component damage which is notcovered by the vehicle warranty.
•Longer engine cranking periods.
•Increased emission levels.
•Reduced engine performance.
•Reduced fuel economy.
•Degraded brake performance.
We recommend Motorcraft® motor oil foryour vehicle. If Motorcraft® oil is notavailable, use motor oils of therecommended viscosity grade that meetAPI SN requirements and display the APICertification Mark for gasoline engines. Donot use oil labeled with API SN servicecategory unless the label also displays theAPI certification mark.
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Capacities and Specifications

An oil that displays this symbol conformsto current engine, emission system andfuel economy performance standards ofthe International Lubricants SpecificationAdvisory Committee (ILSAC).
Do not use supplemental engine oiladditives because they are unnecessaryand could lead to engine damage that maynot be covered by your vehicle warranty.
Note:Ford recommends using DOT 4 LowViscosity (LV) High Performance Brake Fluidor equivalent meeting WSS-M6C65-A2. Useof any fluid other than the recommendedfluid may cause degraded brakeperformance and not meet the Fordperformance standards. Keep brake fluidclean and dry. Contamination with dirt,water, petroleum products or othermaterials may result in brake systemdamage and possible failure.
Note: Automatic transmissions that requireMERCON® LV transmission fluid shouldonly use MERCON® LV transmission fluid.The use of any other fluid may causetransmission damage.
Alternative Engine Oil forExtremely Cold Climates
To improve engine cold start performance,we recommend that you use the followingalternative engine oil in extremely coldclimates, where the ambient temperaturereaches -22.0°F (-30°C) or below.
Materials
SpecificationName
WSS-M2C947-A
Motorcraft® SAE 0W-20 Premium Synthetic Blend MotorOil:Engine Oil - SAE 0W-20XO-0W20-QSP
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Capacities and SpecificationsE142732

Setting 911 Assist On or Off
Press Menu then select
Action and DescriptionMenuItem
SYNC-Applications
Select desired option, on oroff.911 Assist
If you choose not to activate thisfeature you will have the followingoptions:
Action and DescriptionMenuItem
Provides a display and voicereminder at phone connectionat vehicle start.
VoiceReminderON
Provides a display reminderonly without a voice reminderat phone connection.
VoiceReminderOFF
To make sure that 911 Assist worksproperly:
•SYNC must be powered and workingproperly at the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect aBluetooth-enabled and compatiblecell phone to SYNC.
•A connected Bluetooth-enabled phonemust have the ability to make andmaintain an outgoing call at the timeof the incident.
•A connected Bluetooth-enabled phonemust have adequate network coverage,battery power and signal strength.
•The vehicle must have battery powerand be located in the U.S., Canada orin a territory in which 911 is theemergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activatethe fuel pump shut-off (the triggers for 911Assist). If a connected cell phone sustainsdamage or loses its connection to SYNCduring a crash, SYNC searches for and triesto connect to a previously paired cellphone; SYNC then attempts to call theemergency services.
Before making the call:
•SYNC provides a short window of time(about 10 seconds) to cancel the call.If you fail to cancel the call, SYNCattempts to dial 911.
•SYNC says the following, or a similarmessage: "SYNC will attempt to call911, to cancel the call, press Cancel onyour screen or press and hold thephone button on your steering wheel".
If you do not cancel the call, and SYNCmakes a successful call, a pre-recordedmessage plays for the 911 operator, andthen the occupant(s) in your vehicle is ableto talk with the operator. Be prepared toprovide your name, phone number andlocation immediately, because not all 911systems are capable of receiving thisinformation electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assisthardware sustains damage in a crash.
•The vehicle's battery or the SYNCsystem has no power.
•The phone(s) thrown from your vehicleare the ones paired and connected tothe system.
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SYNC™ (If Equipped)

911 Assist Privacy Notice
When you switch on 911 Assist, it maydisclose to emergency services that yourvehicle has been in a crash involving thedeployment of an airbag or activation ofthe fuel pump shut-off. Certain versions orupdates to 911 Assist may also be capableof electronically or verbally disclosing to911 operators your vehicle location or otherdetails about your vehicle or crash to assist911 operators to provide the mostappropriate emergency services. If you donot want to disclose this information, donot switch the feature on.
SYNC Mobile Apps
The system enables voice and steeringwheel control of SYNC AppLink enabledsmartphone apps. When an app is runningthrough AppLink, you can control mainfeatures of the app through voicecommands and steering wheel controls.
Note:You must pair and connect yoursmartphone to SYNC to access AppLink.
Note:iPhone users need to connect thephone to the USB port.
Note:Android users need to connect thephone to SYNC using Bluetooth.
Note:For information on available apps,supported smartphone devices andtroubleshooting tips please visit the Fordwebsite.
Availability of SYNC AppLink enabled Appswill vary by region.
Note:Make sure you have an active accountfor the app that you have downloaded.Some apps work automatically with nosetup. Other apps want you to configureyour personal settings and personalize yourexperience by creating stations or favorites.We recommend you do this at home oroutside of your vehicle.
Note:AppLink is not available if yourvehicle is equipped with the MyFordTouchsystem.
To Access Using the SYNC Menu
Press the MENU button to access themenu on-screen. Then select:
Action and DescriptionMenuItem
SYNC-Apps
Scroll through the list ofavailable applications andselect a particular app orselect:
MobileApps
Find New Apps
Note:If you cannot find a compatible SYNCAppLink app, make sure the required app isrunning on the mobile device.
Accessing an App's Menu
When an app is running through SYNC,press the right arrow button on the steeringwheel control to access the app menu.
You can access various app features fromhere, for example thumbs up and thumbsdown.
Press the left arrow button on the steeringwheel control to exit the app menu.
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Note:If any user sets 911 Assist to on or off,that setting applies for all paired phones. If911 Assist is switched off and the phone isconnected to SYNC, an icon displays on thestatus bar.
Note:Every phone operates differently.While SYNC 911 Assist works with mostcellular phones, some may have troubleusing this feature.
If a crash deploys an airbag (excludingknee airbags and rear inflatable safetybelts [if equipped]) or activates the fuelpump shut-off, your SYNC-equippedvehicle may be able to contact emergencyservices by dialing 911 through a paired andconnected Bluetooth-enabled phone. Youcan learn more about the 911 Assistfeature, by visiting:
Website
www.owner.ford.comwww.syncmyride.cawww.syncmaroute.ca
See Supplementary Restraints System(page 44). Important information aboutairbag deployment is in this chapter.
See Roadside Emergencies (page 297).Important information about the fuel pumpshut-off is in this chapter.
To switch 911 Assist on and off please viewthe settings information. See Settings(page 541).
To make sure that 911 Assist workscorrectly:
•SYNC must be powered and workingproperly at the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect aBluetooth-enabled and compatiblecell phone to SYNC.
•A connected Bluetooth-enabled phonemust have the ability to make andmaintain an outgoing call at the timeof the incident.
•A connected Bluetooth-enabled phonemust have adequate network coverage,battery power and signal strength.
•The vehicle must have battery powerand be located in the U.S., Canada orin a territory in which 911 is theemergency number.
In the Event of a Crash
Not all crashes will deploy an airbag oractivate the fuel pump shut-off (thetriggers for 911 Assist). If a connected cellphone sustains damage or loses itsconnection to SYNC during a crash, SYNCwill search for and try to connect to apreviously paired cell phone; SYNC willthen attempt to call the emergencyservices.
Before making the call:
•SYNC provides a short window of time(about 10 seconds) to cancel the call.If you fail to cancel the call, SYNCattempts to dial 911.
•SYNC says the following, or a similarmessage: "SYNC will attempt to call911, to cancel the call, press Cancel onyour screen or press and hold thephone button on your steering wheel."
If you do not cancel the call, and SYNCmakes a successful call, a pre-recordedmessage plays for the 911 operator, andthen the occupant(s) in your vehicle is ableto talk with the operator. Be prepared toprovide your name, phone number andlocation immediately, because not all 911systems are capable of receiving thisinformation electronically.
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SYNC™ 3 (If Equipped)

911 Assist May Not Work If
•Your cellular phone or 911 Assisthardware sustains damage in a crash.
•The vehicle's battery or the SYNCsystem has no power.
•The phone(s) thrown from your vehicleare the ones paired and connected tothe system.
911 Assist Privacy Notice
When you switch on 911 Assist, it maydisclose to emergency services that yourvehicle has been in a crash involving thedeployment of an airbag or activation ofthe fuel pump shut-off. Certain versions orupdates to 911 Assist may also be capableof electronically or verbally disclosing to911 operators your vehicle location or otherdetails about your vehicle or crash to assist911 operators to provide the mostappropriate emergency services. If you donot want to disclose this information, donot switch the feature on.
Safety Information
WARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
•Do not attempt to service or repair thesystem. Have an authorized dealercheck your vehicle.
•Do not operate playing devices if thepower cords or cables are broken, splitor damaged. Place cords and cablesout of the way, so they do not interferewith the operation of pedals, seats,compartments or safe driving abilities.
•Do not leave playing devices in yourvehicle during extreme conditions as itcould cause them damage. See yourdevice's user guide for furtherinformation.
•For your safety, some SYNC 3 functionsare speed-dependent. Their use islimited to when your vehicle is travelingat speeds under 3 mph (5 km/h). Makesure that you review your device'smanual before using it with SYNC 3.
Speed-restricted Features
Some features of this system may be toodifficult to use while your vehicle is movingso they are restricted from use unless yourvehicle is stationary.
•Screens crowded with information,such as Point of Interest reviews andratings, SiriusXM Traffic and Travel Linksports scores, movie times or skiconditions.
•Any action that requires you to use akeyboard is restricted, such as enteringa navigation destination or editinginformation.
•All lists are limited so the user can viewfewer entries (such as phone contactsor recent phone call entries).
See the following chart for more specificexamples.
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specification WSL-M2C192-A, part numberXY-75W140-QL, or equivalent. Add frictionmodifier XL-3 (EST-M2C118-A) orequivalent for complete refill ofTraction-Lok rear axles. See Capacitiesand Specifications (page 415).
Additional Axle Maintenance for DualRear Wheels
Change rear axle fluid every 250,000 miles(400,000 kilometers) under normal drivingconditions on all commercial applications.When operating your vehicle at or nearmaximum gross vehicle weights, changethe rear axle fluid every 60,000 miles(96,000 kilometers). In addition, followthis 60,000 mile (96,000 kilometer)schedule when operating your vehicleunder the special operating conditionswhere noted.
California Fuel Filter Replacement
If you register your vehicle in California, theCalifornia Air Resources Board hasdetermined that the failure to perform thismaintenance item does not nullify theemission warranty or limit recall liabilitybefore the completion of your vehicle'suseful life. Ford Motor Company, however,urges you to have all recommendedmaintenance services performed at thespecified intervals and to record all vehicleservice.
Hot Climate Oil Change Intervals
Vehicles operating in the Middle East,North Africa, Sub-Saharan Africa orlocations with similar climates using anAmerican Petroleum Institute (API)Certified for Gasoline Engines (Certificationmark) oil of SM or SN quality, the normaloil change interval is 3000 miles (5000kilometers).
If the available API SM or SN oils are notavailable, then the oil change interval is1800 miles (3000 kilometers).
Engine Air Filter and Cabin Air FilterReplacement
The life of the engine air filter and cabin airfilter is dependent on exposure to dustyand dirty conditions. Vehicles operated inthese conditions require frequentinspection and replacement of the engineair filter and cabin air filter.
Diesel Particulate Filter
The filter may need to be removed for ashcleaning at approximately 120000 miles(192000 kilometers) or greater (actualmileage can vary greatly depending uponengine and vehicle operating conditions)and replaced with a new orremanufactured (ash cleaned) part. Thefilter may need to be replaced atapproximately 250000 miles (400000kilometers) depending upon engine andvehicle operating conditions. In both cases,the engine control system sets a servicelight (wrench icon) to inform you to bringyour vehicle to the dealer for service. Ifthere are any issues with the oxidationcatalyst or particulate filter system, aservice light (wrench or engine icon) setsby the engine control system to inform youto bring your vehicle into a dealer forservice.
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Scheduled Maintenance

Refueling - Gasoline....................................192Fuel Filler Cap......................................................193Remote Control..............................................54Car Finder................................................................59Integrated Keyhead Transmitter....................54Intelligent Access Key.........................................55Memory Feature...................................................58Remote Start.........................................................59Replacing the Battery.........................................56Sounding the Panic Alarm................................59Remote Start...................................................151Automatic Settings.............................................151Removing the Tailgate.................................70Repairing Minor Paint Damage..............370Replacement PartsRecommendation........................................12Collision Repairs....................................................12Scheduled Maintenance and MechanicalRepairs..................................................................12Warranty on Replacement Parts.....................13Replacing a Lost Key or RemoteControl............................................................60Reporting Safety Defects (CanadaOnly)...............................................................310Reporting Safety Defects (U.S.Only)...............................................................310Roadside Assistance..................................297Vehicles Sold in Canada: Getting RoadsideAssistance........................................................297Vehicles Sold in Canada: RoadsideAssistance Program Coverage................298Vehicles Sold in Canada: Using RoadsideAssistance.......................................................298Vehicles Sold in the United States: GettingRoadside Assistance...................................297Vehicles Sold in the United States: UsingRoadside Assistance...................................297Roadside Emergencies..............................297Running-InSee: Breaking-In.................................................292Running Out of Fuel....................................188
S
Safety Canopy™..............................................51Safety Precautions......................................183
Satellite Radio...............................................451Satellite Radio Electronic Serial Number(ESN)................................................................452Satellite Radio Reception Factors...............452SIRIUS® Satellite Radio Service..................452Troubleshooting.................................................453Scheduled Maintenance Record............591Scheduled Maintenance...........................573Seatbelt Extension........................................43Seatbelt Height Adjustment.....................40Seatbelt Reminder.........................................41Belt-Minder™.........................................................41Seatbelts...........................................................35Principle of Operation.........................................35Seatbelt Warning Lamp and IndicatorChime..............................................................40Conditions of operation......................................41Seats..................................................................152Security...............................................................74Selective Catalytic Reduction System -Diesel.............................................................188Contaminated Diesel Exhaust Fluid orInoperative Selective Catalytic ReductionSystem...............................................................192Diesel Exhaust Fluid Guidelines andInformation.......................................................191Diesel Exhaust Fluid Level..............................188Diesel Exhaust Fluid Warning Messagesand Vehicle Operations..............................190Filling the Diesel Exhaust Fluid Tank..........188Settings............................................................541911 Assist...............................................................546Ambient Lighting................................................551Bluetooth..............................................................543Clock.......................................................................542Display...................................................................552General..................................................................550Media Player........................................................542Mobile Apps........................................................549Navigation.............................................................547Phone.....................................................................543Radio......................................................................546Sound......................................................................541Valet Mode...........................................................553Vehicle....................................................................551Voice Control.......................................................553Wi-Fi........................................................................551Side Airbags.....................................................50
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Index