
Note:
Do not move stickers after they are
placed. Do not re-use any stickers if
removed.
Note: Additional stickers may be purchased
through your Ford Dealers parts department. Use the supplied measurement card, a
tape measure and pen to carefully mark
the area where to attach the sticker
(supplied in the back cover pocket of your
quick start guide). Make sure the whole
sticker is within the zone between the two
arcs or distance markers on the diagram,
and is also visible in the Rear View Camera
display.
Step 4: Take Measurements
After the sticker is correctly placed on the
trailer you must take some key
measurements.
Note:
Accurate measurements must be
taken for the system to operate properly.
Note: Round measurement figures to the
nearest half inch.
Note: Round upward if the measured length
is a quarter inch or greater. Round
downward if the measure length is less than
a quarter inch. For example 12.25 in
(31.11 cm) would be rounded up to 12.50 in
(31.75 cm). 12.13 in (30.8 cm) would be
rounded down to 12.00 in (30.48 cm).
Note: Use consistent metric or imperial
units as required by your country or vehicle. Record the four key distances (A, B, C, D)
as required by the measurement card.
Record the trailer name for these
measurements.
Distance A
The horizontal distance from the license
plate to the center of the ball hitch on the
trailer.
Distance B
The horizontal distance from the center of
the ball hitch to the center of the sticker.
Distance C
The distance from the Rear View Camera
to the center of the sticker.
Distance D
The horizontal distance from the tailgate
to the center of the trailer axle (single axle
trailers), or the center of the axles (trailers
with dual axles or more).
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A
B
C
D
D

The following menu warnings or difficulties
may occur during setup. Tips to resolve
them are listed below.
Note:
If you still experience issues with the
system's ability to detect the sticker, see
the information in the next section regarding
sticker lost during system operation.
Measurement A has reached maximum or
minimum value:
• The system is designed to work with
drawbars that have a license plate to
hitch ball center measurement of 9 in
(23 cm) to 16 in (40 cm) when
installed. Do not attempt to use
drawbars that have a length outside
this range as the system performance
will be degraded and could cause
improper system function.
• Make sure that the measurement being
made is the horizontal distance only
from license plate and the hitch ball
center. A straight line distance that
includes any vertical rise or drop will
increase the measurement and make
it inaccurate. Inaccurate
measurements will degrade system
performance and could cause improper
system function. See step 4 of the
setup instruction to review
measurement instructions. Measurement B has reached maximum or
minimum value:
•
Make sure that the sticker placement
instruction in step 3 of the setup has
been followed. Stickers placed outside
the allowed zone will adversely affect
the system performance and could
cause improper feature function.
• Make sure that the measurement being
made is the horizontal distance only
from center of sticker to the hitch ball
center. A straight line distance that
includes any vertical rise or drop will
increase the measurement and cause
an inaccurate value to be entered into
the system. See step 4 of the setup for
additional measurement instructions.
Measurement C has reached maximum or
minimum value:
• Make sure that the sticker placement
instructions in step 3 of the setup have
been followed. Stickers placed outside
the allowed zone will adversely affect
the system performance and could
cause improper feature function. If you
have met all the criteria for sticker
placement and you see this message
this sticker is either too far below or too
close to the camera to properly
recognize the sticker. In order for the
system to operate correctly the sticker
height must be lowered if you receive
the minimum warning or the sticker
height must be raised if you receive the
maximum warning.
• Only one sticker can be placed on the
trailer for correct system function. The
previous sticker must be removed or
covered so only one sticker is visible to
the camera.
• Measurement B and C must be
measured again if a new sticker is
placed on the trailer.
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Measurement D has reached maximum or
minimum value:
•
Make sure that the measurement being
made is the horizontal distance only
from tailgate to the center of the single
axle or the center of all the axles on the
trailer. See step 4 of the setup for
additional measurement instructions.
The TBA system does not support
trailer lengths outside the range
allowed by the information display.
System is circling something beside the
sticker or system cannot find the sticker:
• Make sure the rear camera is clean and
the sticker is clearly visible in the
camera image. Clean the camera and
sticker if necessary.
• The camera system uses the entered
measurements to help locate the
sticker. Inaccurate sticker
measurements will degrade the
system ’s ability to locate the sticker.
Verify the measurements entered into
the system are accurate.
• Remove the incorrectly circled label or
decal if possible.
• If you cannot resolve the issue a new
sticker location should be tried. The
sticker location must still meet the
requirements noted in step 3 of the
setup instructions. Only one sticker can
be placed on the trailer for correct
system function. The previous sticker
must be removed or covered so only
one sticker is visible to the camera.
Calibration
The system monitors various vehicle
parameters to ensure your vehicle is being
driven straight and the trailer straight
behind your vehicle. Any steering input or
trailer movement will pause the calibration. For best results:
•
Use a long, straight, smooth and level
road when attempting to calibrate.
• Drive straight forward.
• Drive between 4 mph (6 km/h) and
24 mph (39 km/h).
System Operation
The following warnings or difficulties may
occur during feature operation. Tips to
resolve them are listed below.
The system is not available:
• The system relies on many
sub-systems in your vehicle to operate
correctly. If those sub-systems are not
operating correctly the system may not
be available.
• Low battery voltage is a condition
which will prevent the system from
operating. Please make sure the
battery is correctly charged if the
system is not available.
• You may need to drive your vehicle
straight forward above
25 mph
(40 km/h) before the system is
available again.
• If the message still displays take your
vehicle to an authorized dealer for
service.
Sticker lost:
• If the system cannot initially find the
sticker, it may be necessary for you to
change the lighting conditions by
moving the vehicle and trailer or
waiting until conditions change.
• Check for the following if you receive
the lost sticker message while using
the system.
• Stop your vehicle as soon as the
message displays.
• Make sure the sticker is visible and the
pattern is discernable in the rear view
camera image.
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•
Use a damper device such as a tarp,
heavy blanket or piece of carpet
draped over the recovery strap to help
absorb the energy in the event the
strap breaks.
• Make sure the stuck vehicle is not
loaded heavier than its gross vehicle
weight rating specified on the
certification label.
• Always align the tow vehicle and stuck
vehicle in a straight line (within 10
degrees).
• Keep bystanders to the sides of the
vehicle, at a distance of at least twice
the length of the recovery strap. This
helps avoid injury from the hazard of a
recovery hook or strap breaking, or a
vehicle lurching into their path.
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UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca. GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel or petrol/gas engines or the proper
sulfur fuel for diesel engines.
If you cannot find the proper fuel
recommended for your vehicle, contact
our Customer Relationship Center.
The use of improper fuels in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using improper fuels may
also result in difficulty importing your
vehicle back into the United States.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands
and/or Puerto Rico , Central America, the
Caribbean, and Israel and the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact the corresponding Ford Customer
Assistance Center:
FORD MOTOR COMPANY
Customer Relationship Centers in:
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Home screen display
Tile
Item
If your vehicle does not have navigation, this space
contains the compass.
The name of the connected phone appears on the
screen. The status of the phone features also
appear. This includes signal strength, battery charge,
911 assist setting state (On or Off), text messaging
and roaming.
Phone
B
This map displays your current location or current
route in real time.
Navigation *
C
When you have navigation active, you also see the
next turn and the length of time and distance to
your destination.
If your vehicle does not have navigation, this space
contains the audio information.
* If equipped.
You can touch any of the feature displays
to access that feature.
Anytime you select the home button, the
system returns you to this screen.
USING VOICE RECOGNITION
The SYNC 3 system allows you to use voice
commands, to control features like audio
and climate controls. By using voice
commands, you can keep your hands on
the wheel and your eyes on the road. You can access each feature controlled by
SYNC 3 through a variety of commands. To activate the SYNC 3 voice
commands push the voice
button on the steering wheel and
wait for the prompt.
___ is a dynamic listing, meaning that it can
be the name of anything, such as artist, the
name of contact or number. The context
and the description of the command tell
you what to say for this dynamic option.
There are some commands that work for
every feature, these commands are: Action and Description
Voice Command
Brings you to the main menu.
Main Menu
Returns you to the previous screen.
Go back
Ends the voice session.
Cancel
Gives you a list of possible voice commands.
List of Commands
You can name any feature and the system gives a list of
commands available for the feature. For example, you could
say:
___ List of Commands
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