ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare, if
provided with the vehicle (except
vehicles supplied with a tire inflation
kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (7.6 L) of gasoline or 5 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within
100 ft
(30.5 m) of a paved or county
maintained road, no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This program
is eligible within Canada or the continental
United States.
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Motorhome (TY3) Canada/United States of America, enUSA, First Printing Roadside Emergencies
WARNINGS
Use only adequately sized cables
with insulated clamps.
Preparing Your Vehicle
Do not attempt to push-start your
automatic transmission vehicle.
Note:
Attempting to push-start a vehicle
with an automatic transmission may cause
transmission damage.
Note: Use only a 12-volt supply to start your
vehicle.
Note: Do not disconnect the battery of the
disabled vehicle as this could damage the
vehicle electrical system.
Park the booster vehicle close to the hood
of the disabled vehicle, making sure the
two vehicles do not touch.
Connecting the Jumper Cables WARNINGS
Do not attach the cables to fuel lines,
engine rocker covers, the intake
manifold or electrical components
as grounding points. Stay clear of moving
parts. To avoid reverse polarity
connections, make sure that you correctly
identify the positive (+) and negative (-)
terminals on both the disabled and booster
vehicles before connecting the cables. Do not attach the end of the positive
cable to the studs or L-shaped eyelet
located above the positive (+)
terminal of your vehicle ’s battery. High
current may flow through and cause
damage to the fuses. Do not connect the end of the
second cable to the negative (-)
terminal of the battery to be jumped.
A spark may cause an explosion of the
gases that surround the battery. Note:
In the illustration, the bottom vehicle
represents the booster vehicle. 1.
Connect the positive (+) jumper cable
to the positive (+) terminal of the
discharged battery.
2. Connect the other end of the positive (+) cable to the positive (+) terminal
of the booster vehicle battery.
3. Connect the negative (-) cable to the negative (-) terminal of the booster
vehicle battery.
4. Make the final connection of the negative (-) cable to an exposed metal
part of the stalled vehicle's engine,
away from the battery and the fuel
injection system, or connect the
negative (-) cable to a ground
connection point if available.
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E142664
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca. GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel.
If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact our Customer Relationship Center.
The use of leaded fuel in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using leaded fuel may
also result in difficulty importing your
vehicle back into the United States.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
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Motorhome (TY3) Canada/United States of America, enUSA, First Printing Customer Assistance
Protected components
Fuse amp rating
Fuse or relay number
Engine heated exhaust gas oxygen sensor
#11 and #21.
Vapor management valve.
Powertrain control module relay coil.
5A*
4
Powertrain control module keep alive
memory.
Powertrain control module power.
20A*
5
Instrument panel dimmer module.
20A*
6
Park lamp feeds.
Trailer tow running lamp relay coil.
Ignition coils.
20A*
7
Radio capacitors.
Hydromax – Anti-lock brake system
module.
30A*
8
Powertrain control module.
10A*
9
Daytime running lamps.
20A*
10
Fuel pump relay coil.
20A*
11
Powertrain control module.
Fuel pump diode.
Instrument panel - backup lamp feed.
25A*
12
Trailer tow backup lamps feed.
Trailer tow electric brake controller feed.
30A**
13
Instrument panel battery feed (fuse #15,
21).
60A**
14
Lighting primary fuse.
Power distribution box fuse #19.
Trailer tow park lamps.
20A**
15
Anti-lock brake system module –
Hydromax.
60A**
16
Anti-lock brake system module – Hydro-
boost.
40A**
Horn feed.
20A**
17
Backup lamp relay coil.
20A**
18
A/C clutch coil.
66
Motorhome (TY3) Canada/United States of America, enUSA, First Printing Fuses
Protected components
Fuse amp rating
Fuse or relay number
A/C demand switch.
Brake on/off switch.
20A**
19
Multifunction switch.
Powertrain control module relay (Power
distribution box fuses # 3, 5, 7, 18).
30A**
20
Fuel injectors.
20A**
21
Fuel pump motor.
Mass air flow sensor.
Powertrain control module.
Cigar lighter feed.
20A**
22
Diagnostic tool connector.
Blower motor feed.
40A**
23
Instrument panel battery feed (fuses #4,
10, 16, 22).
50A**
24
Ignition switch feed (Instrument panel
fuses #1, 5, 7, 11, 13, 14, 17, 19, 23, 36; Power
distribution box fuses #9, 11).
40A**
25
Fuse holder #2.
Ignition switch feed (Instrument panel
fuses #5, 11, 17, 23, 38).
40A**
26
Headlamps.
30A**
27
Daytime running lamps on/off relay coil.
Headlamp daytime running lamp relay
feed.
High beam headlamps flash to pass.
(Instrument panel fuses #25, 31).
Starter relay feed.
30A**
28
Starter motor solenoid.
Power brake assist motor – Hydromax.
60A**
29
Fuse holder #1.
Anti-lock brake system module – Hydro-
boost.
40A**
Air conditioning clutch relay.
—
R1
Fuel pump relay.
—
R2
Horn relay.
—
R3
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Motorhome (TY3) Canada/United States of America, enUSA, First Printing Fuses
Protected components
Fuse amp rating
Fuse or relay number
Starter relay.
—
R4
Blower motor relay.
—
R5
Powertrain control module relay.
—
R6
Fuel pump diode.
—
Diode 1
Air conditioning clutch diode.
—
Diode 2
*Mini fuses.
**Maxi fuses.
F59 Power Distribution Box 68
Motorhome (TY3) Canada/United States of America, enUSA, First Printing FusesE197657
Protected components
Fuse amp rating
Fuse or relay number
Fuel pump diode.
Fuel pump relay coil.
Brake transmission shift interlock.
10A*
F22
Not used.
—
F23
Not used.
—
F24
Blower motor relay feed.
40A**
J1
Headlamps.
30A**
J2
High beam headlamps flash to pass.
Daytime running lamps on/off relay coil.
Headlamp daytime running lamp relay
feed.
Instrument panel fuses #25, 31.
Vehicle power.
30A**
J3
Powertrain control module relay feed.
Power distribution box fuse F16, F17, F18,
J22.
Cigar lighter feed.
20A**
J4
Diagnostic tool connector.
Not used.
—
J5
Starter relay feed.
30A**
J6
Starter motor solenoid.
Anti-lock brake system module (Hydro-
boost).
40A**
J7
Power brake assist motor (Hydromax).
60A**
Power distribution box fuse #F20.
Trailer tow park lamps.
20A**
J8
Instrument panel fuse #4, 10, 16, 22.
50A**
J9
4-channel anti-lock brake system module.
60A**
J10
3-channel anti-lock brake system module.
40A**
Fuel pump relay feed.
20A**
J11
Fuel injectors.
Mass air flow sensor.
Fuel pump motor.
Powertrain control module.
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Motorhome (TY3) Canada/United States of America, enUSA, First Printing Fuses
Protected components
Fuse amp rating
Fuse or relay number
Trailer tow electronic brake.
30A**
J12
Ignition switch feed (instrument panel
fuses #1, 5, 7, 11, 13, 14, 17, 19, 23, 36).
40A**
J13
(Power distribution box fuse #F19, F22,
F21).
Not used.
—
J14
Instrument panel battery feed (fuse #15,
21).
60A**
J15
Lighting primary fuse.
Horn.
20A**
J16
Ignition switch feed (instrument panel
fuses #5, 11, 17, 23, 38).
40A**
J17
Brake on/off switch.
20**
J18
Multifunction switch.
Not used.
—
J19
Not used.
—
J20
Not used.
—
J21
Reverse lamp relay coil.
20A**
J22
A/C clutch relay coil.
A/C demand switch.
Horn relay.
—
R1
Fuel pump relay.
—
R2
Starter relay.
—
R3
Backup lamps relay.
—
R4
Brake on/off signal isolating relay
(Hydromax).
—
R5
Trailer tow parking lamps relay.
—
R6
Not used.
—
R7
Air conditioning clutch relay.
—
R8
Not used.
—
R9
Starter relay.
—
R10
71
Motorhome (TY3) Canada/United States of America, enUSA, First Printing Fuses