Cell phone issues
Possible solution
Possible cause
Issue
Your iPhone is now set up to forward
incoming text messages to SYNC 3.
Repeat these steps for every other SYNC 3
vehicle that you connect. Your iPhone will
only forward incoming text messages to
SYNC 3 if the iPhone is not unlocked in the
messaging application.
Replying to text messages using SYNC 3 is
not supported by iPhone.
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion. USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
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USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream. The device is not
connected.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 426).
The file format is not
supported by SYNC 3.
Perform a master reset. See
Settings
(page 454).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
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For maximum vehicle performance, keep
the following information in mind when
adding accessories or equipment to your
vehicle:
•
When adding accessories, equipment,
passengers and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label). Ask an authorized
dealer for specific weight information.
• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of mobile communications systems
that are equipped with radio
transmitters, for example, two-way
radios, telephones and theft alarms.
Any such equipment installed in your
vehicle should comply with Federal
Communications Commission (FCC)
and Canadian Radio
Telecommunications Commission
(CRTC) regulations and should be
installed only by an authorized dealer.
• An authorized dealer needs to install
mobile communications systems.
Improper installation may harm the
operation of your vehicle, particularly
if the manufacturer did not design the
mobile communication system
specifically for automotive use.
• If you or an authorized Ford dealer add
any non-Ford electrical or electronic
accessories or components to your
vehicle, you may adversely affect
battery performance and durability. In
addition, you may also adversely affect
the performance of other electrical
systems in the vehicle.
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PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH FORD
PROTECT.
Ford Protect (U.S. Only)
Ford Protect means peace of mind. It’
s the
extended service plan backed by Ford
Motor Company, and provides more
protection beyond the New Vehicle Limited
Warranty coverage.
Ford Protect Can Quickly Pay for Itself
One trip to the Service Center could easily
exceed the price of your Ford Extended
Service Plan. With Ford Protect you
minimize your risk for unexpected repair
bills and rising repair costs.
Up to 1,000+ Covered Vehicle
Components
There are four core Ford Protect with
different levels of coverage. Ask your
authorized dealer for details.
1. PremiumCARE - Our most comprehensive coverage. With over
1,000 covered components, this plan
is so complete it’ s probably easier to
list what’ s not covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Ford Protect is honored by all authorized
Ford dealers in the U.S., Canada and
Mexico.
That means you get:
• Reliable, quality service at any Ford or
Lincoln dealership.
• Repairs performed by factory trained
technicians, using genuine parts. Rental Car Reimbursement
1st day Rental Benefit
If you bring your car into your dealer for
service, we
’ll give you a loaner to use for
the day.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including bumper to bumper
warranty repairs, and Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts.
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Assistance for taxi, shuttle, rental car
coverage or other transportation.
Transferable Coverage
If you sell your vehicle before your Ford
Protect plan coverage expires, you can
transfer any remaining coverage to the new
owner. Which should give you and your
potential buyer a little more peace of mind.
Less Cost to Properly Maintain Your
Vehicle
Ford Protect also offers a Premium
Maintenance Plan that covers all
scheduled maintenance, and selected
wear items. The coverage is prepaid, so
you never have to worry about the cost of
your vehicle ’s maintenance.
Covered maintenance includes:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc.
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Check every month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level. Check every six months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-Point Inspection
In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great.
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Multi-Point inspection
Hazard warning system operation
Accessory drive belt(s)
Horn operation
Battery performance
Radiator, cooler, heater and air conditioninghoses
Engine air filter
Suspension components for leaks ordamage
Exhaust system
Steering and linkage
Exterior lamps operation
Tires (including spare) for wear and properpressure**
Fluid levels *
; fill if necessary
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
* Brake, coolant recovery reservoir, automatic transmission and window washer
** If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration
Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
NORMAL SCHEDULED
MAINTENANCE
Intelligent Oil-Life Monitor™
Your vehicle is equipped with an Intelligent
Oil-Life Monitor that determines when you
should change the engine oil based on how
your vehicle is used. By using several
important factors in its calculations, the
monitor helps reduce the cost of owning
your vehicle and reduces environmental
waste at the same time. This means you do not have to remember
to change the oil on a mileage-based
schedule. Your vehicle lets you know when
an oil change is due by displaying a
message in the information display.
The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of
use.
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Automatic Transmission............................178
Brake-Shift Interlock.......................................... 179
If Your Vehicle Gets Stuck In Mud or Snow.................................................................. 180
SelectShift Automatic ™
Transmission.................................................... 178
Understanding the Positions of Your Automatic Transmission............................. 178
Automatic Transmission Fluid Check - 2.3L EcoBoost™.......................................283
Automatic Transmission Fluid Check - 3.5L Duratec/3.5L Ecoboost™
............283
Adding Transmission Fluid ............................ 284
Checking the Transmission Fluid Level................................................................... 283
Autowipers........................................................75
Auxiliary Power Points................................159 110 Volt AC Power Point................................... 159
12 Volt DC Power Point..................................... 159
Locations............................................................... 159
B
Battery See: Changing the 12V Battery..................... 286
Blind Spot Information System.............220 Switching the System Off and On...............223
System Errors...................................................... 222
Using the System................................................ 221
Bonnet Lock See: Opening and Closing the Hood...........272
Booster Seats..................................................26 Types of Booster Seats....................................... 27
Brake Fluid Check........................................285
Brakes...............................................................186 General Information.......................................... 186
Breaking-In.....................................................246
Bulb Specification Chart
..........................294
C
Cabin Air Filter................................................135
California Proposition 65..............................11
Capacities and Specifications - 2.3L EcoBoost™
.................................................339
Specifications..................................................... 339Capacities and Specifications - 3.5L
Duratec
.........................................................342
Specifications..................................................... 343
Capacities and Specifications - 3.5L Ecoboost™.................................................346
Specifications...................................................... 347
Capacities and Specifications................332
Cargo Nets
.....................................................230
Car Wash See: Cleaning the Exterior.............................. 298
Center Console
...............................................161
Rear Seat Armrest............................................... 161
Changing a Bulb..........................................290 Front Direction Indicator.................................. 291
Front Fog Lamp.................................................. 292
Headlamp.............................................................. 291
Headlamp High Beam...................................... 291
LED Lamps........................................................... 293
License Plate Lamp.......................................... 293
Rear Direction Indicator and Reversing Lamp.................................................................. 292
Changing a Fuse...........................................270 Fuses...................................................................... 270
Changing a Road Wheel...........................326 Dissimilar Spare Wheel and Tire Assembly
Information..................................................... 326
Tire Change Procedure..................................... 327
Changing the 12V Battery.........................286
Changing the Engine Air Filter................296
Changing the Wiper Blades.....................287 Front Wiper Blades........................................... 288
Rear Window Wiper Blade............................. 288
Checking MyKey System Status
...............57
MyKey Distance..................................................... 57
Number of Admin Keys....................................... 57
Number of MyKeys............................................... 57
Checking the Wiper Blades
......................287
Child Restraint and Seatbelt Maintenance.................................................39
Child Restraint Positioning.........................28
Child Safety.......................................................16 General Information............................................. 16
Child Safety Locks.........................................30 Left-Hand Side....................................................... 31
Right-Hand Side.................................................... 31
Child Seats.........................................................17
Cleaning Leather Seats..............................301
Cleaning Products
.......................................297
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Type 1........................................................................\
.
91
Type 2....................................................................... 92
Type 3....................................................................... 93
General Information on Radio Frequencies...................................................49
Intelligent Access................................................. 49
General Maintenance Information.......483
Multi-Point Inspection..................................... 485
Owner Checks and Services......................... 484
Protecting Your Investment.......................... 483
Why Maintain Your Vehicle?......................... 483
Why Maintain Your Vehicle at Your Dealership?..................................................... 483
Getting Assistance Outside the U.S. and Canada.........................................................258
Getting the Services You Need...............255 Away From Home.............................................. 255
Global Opening..............................................86 Opening the Windows....................................... 86
H
Handbrake See: Parking Brake.............................................. 187
Hazard Warning Flashers
.........................250
HDC See: Using Hill Descent Control.................... 193
Headlamp Adjusting See: Adjusting the Headlamps.................... 288
Headlamp Exit Delay
...................................80
Headlamp Removal See: Removing a Headlamp......................... 290
Head Restraints
.............................................137
Adjusting the Head Restraint......................... 138
Tilting Head Restraints .................................... 139
Heated Seats...................................................151 Front Seats............................................................. 151
Second Row Heated Seats............................. 152
Heated Steering Wheel
................................73
Heated Windows and Mirrors..................135 Heated Exterior Mirrors..................................... 135
Heated Rear Window........................................ 135
Heated Wiper Park............................................. 135
Heating See: Climate Control.......................................... 127
Hill Start Assist..............................................187 Switching the System On and Off...............188
Using Hill Start Assist........................................ 187Hints on Controlling the Interior
Climate..........................................................132
Cooling the Interior Quickly............................. 133
General Hints........................................................ 132
Heating the Interior Quickly............................ 132
Recommended Settings for Cooling...........133
Recommended Settings for Heating...........133
Side Window Defogging in Cold Weather............................................................. 134
Hints on Driving With Anti-Lock Brakes............................................................186
Home Screen
.................................................418
Hood Lock See: Opening and Closing the Hood...........272
I
Ignition Switch
...............................................162
In California (U.S. Only)............................256
Information Display Control
.......................73
Information Displays....................................99 General Information........................................... 99
Information Messages
.................................113
4WD........................................................................\
.. 113
Adaptive Cruise Control.................................... 114
AdvanceTrac ™..................................................... 114
Alarm........................................................................\
114
Automatic Engine Shutdown.......................... 115
Automatic High Beam Control....................... 115
Battery and Charging System......................... 116
Blind Spot Information and Cross Traffic Alert System..................................................... 116
Brake System......................................................... 117
Collision Warning System................................. 117
Doors and Locks................................................... 117
Driver Alert............................................................. 118
Electronic Stability Control.............................. 118
Engine...................................................................... 118
Fuel........................................................................\
... 119
Hill Descent Control........................................... 119
Hill Start Assist..................................................... 119
Keys and Intelligent Access............................ 120
Lane Keeping System......................................... 121
Maintenance.......................................................... 121
MyKey...................................................................... 122
Park Aid................................................................... 122
Park Brake.............................................................. 122
Power Steering..................................................... 123
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