![FORD EXPLORER 2017 5.G Owners Manual If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
se FORD EXPLORER 2017 5.G Owners Manual If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
se](/manual-img/11/4951/w960_4951-415.png)
If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, by visiting:
Website
www.owner.ford.com www.syncmyride.ca
www.syncmaroute.ca
For important information about airbag
deployment and the fuel pump shut-off
please see the Supplementary Restrains
and Roadside Emergencies sections of
your owner manual.
To switch 911 Assist on and off please view
the settings information. See Settings
(page 454).
To make sure that 911 Assist works
correctly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number. In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
911 Assist May Not Work If
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
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911 Assist Privacy Notice
When you switch on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not switch the feature on.
Safety Information
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. •
Do not attempt to service or repair the
system. Have an authorized dealer
check your vehicle.
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities. •
Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's user guide for further
information.
• For your safety, some SYNC 3 functions
are speed-dependent. Their use is
limited to when your vehicle is traveling
at speeds under 3 mph (5 km/h). Make
sure that you review your device's
manual before using it with SYNC 3.
Speed-restricted Features
Some features of this system may be too
difficult to use while your vehicle is moving
so they are restricted from use unless your
vehicle is stationary.
• Screens crowded with information,
such as Point of Interest reviews and
ratings, SiriusXM Traffic and Travel Link
sports scores, movie times or ski
conditions.
• Any action that requires you to use a
keyboard is restricted, such as entering
a navigation destination or editing
information.
• All lists are limited so the user can view
fewer entries (such as phone contacts
or recent phone call entries).
See the following chart for more specific
examples.
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Cleaning the Alloy Wheels.......................302
Cleaning the Engine...................................299
Cleaning the Exterior..................................298
Exterior Chrome Parts..................................... 298
Exterior Plastic Parts........................................ 298
Stripes or Graphics........................................... 298
Underbody........................................................... 299
Under Hood......................................................... 299
Cleaning the Instrument Panel and Instrument Cluster Lens.........................301
Cleaning the Interior..................................300
Cleaning the Windows and Wiper Blades..........................................................300
Clearing All MyKeys........................................57
Climate............................................................436
Climate Control..............................................127
Climate Controlled Seats
..........................152
Cooled Seats........................................................ 153
Heated Seats........................................................ 152
Coolant Check See: Engine Coolant Check............................ 279
Crash Sensors and Airbag Indicator........47
Creating a MyKey...........................................56 Programming or Changing Configurable
Settings............................................................... 57
Cross Traffic Alert
........................................223
False Alerts........................................................... 226
Switching the System Off and On..............226
System Errors...................................................... 226
System Lights, Messages and Audible Alerts.................................................................. 225
System Limitations........................................... 225
Using the System............................................... 223
Cruise Control
..................................................72
Principle of Operation..................................... 209
Type 1........................................................................\
. 72
Type 2........................................................................\
72
Cruise control See: Using Cruise Control.............................. 209
Customer Assistance
.................................255
D
Data Recording
..................................................9
Event Data Recording.......................................... 10
Service Data Recording........................................ 9Daytime Running Lamps............................80
Type 1 - Conventional
(Non-Configurable)........................................ 81
Type 2 - Configurable.......................................... 81
Digital Radio..................................................360 HD Radio Reception and Station
Troubleshooting............................................. 361
Direction Indicators.......................................83
Doors and Locks
.............................................59
Driver Alert......................................................216
PRINCIPLE OF OPERATION........................... 216
USING DRIVER ALERT...................................... 216
Driver and Passenger Airbags....................42 Children and Airbags........................................... 42
Proper Driver and Front Passenger Seating Adjustment........................................................ 42
Driving Aids
.....................................................216
Driving Hints..................................................246
Driving Through Water...............................247
DRL See: Daytime Running Lamps........................ 80
E
Economical Driving
.....................................246
Emission Control System...........................175 On-Board Diagnostics (OBD-II).................... 176
Readiness for Inspection and Maintenance (I/M) Testing.................................................... 176
End User License Agreement.................502 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 502
Engine Block Heater....................................166 Using the Engine Block Heater...................... 167
Engine Coolant Check
................................279
Adding Coolant................................................... 279
Coolant Change.................................................. 281
Engine Coolant Temperature Management.................................................. 282
Fail-Safe Cooling................................................ 281
Recycled Coolant.............................................. 280
Severe Climates.................................................. 281
Engine Immobilizer See: Passive Anti-Theft System.................... 68
Engine Oil Check...........................................277 Adding Engine Oil............................................... 277
Engine Oil Dipstick - 2.3L EcoBoost™..................................................277
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Bluetooth Devices and System
Settings............................................................ 393
Connecting Your Digital Media Player to the USB Port........................................................... 387
Media Menu Features...................................... 390
Media Voice Commands................................ 388
USB 2...................................................................... 393
Voice Commands for Audio Sources.........394
Using SYNC™ With Your Phone............370 Accessing Features through the Phone
Menu.................................................................. 375
Accessing Your Phone Settings.................... 378
Bluetooth Devices............................................. 379
Making Calls......................................................... 373
Pairing a Phone for the First Time...............370
Pairing Subsequent Phones............................ 371
Phone Options during an Active Call..........374
Phone Voice Commands................................. 372
Receiving Calls.................................................... 374
System Settings................................................ 380
Text Messaging................................................... 376
Using Terrain Response..............................192
Using Traction Control...............................189
Switching the System Off............................... 189
System Indicator Lights and Messages.......................................................... 189
Using a Switch..................................................... 189
Using the Information Display Controls............................................................. 189
Using Voice Recognition...........................368 Audio Voice Commands................................. 420
Climate Voice Commands.............................. 421
Initiating a Voice Session............................... 368
Mobile App Voice Commands...................... 423
Navigation Voice Commands....................... 422
Phone Voice Commands................................. 421
SiriusXM Traffic and Travel Link Voice Commands..................................................... 424
System Interaction and Feedback..............369
Voice Settings Commands............................ 424
Utilizing the Mediation/Arbitration Program (Canada Only)........................258
V
Vehicle Care
...................................................297
General Information.......................................... 297
Vehicle Certification Label.......................338 Vehicle Identification Number
................337
Vehicle Storage............................................302
Battery................................................................... 303
Body....................................................................... 303
Brakes.................................................................... 303
Cooling system................................................... 303
Engine.................................................................... 303
Fuel system......................................................... 303
General.................................................................. 303
Miscellaneous..................................................... 304
Removing Vehicle From Storage.................304
Tires........................................................................\
303
Ventilation See: Climate Control.......................................... 127
VIN See: Vehicle Identification Number.............337
Voice Control
....................................................72
W
Warning Lamps and Indicators................94 Adaptive Cruise Control.................................... 94
Anti-Lock Braking System................................ 95
Automatic High Beam Control........................ 95
Battery...................................................................... 95
Blind Spot Monitor.............................................. 95
Brake System......................................................... 95
Cruise Control........................................................ 95
Direction Indicator............................................... 95
Door Ajar.................................................................. 95
Engine Coolant Temperature.......................... 95
Engine Oil................................................................ 96
Fasten Safety Belt............................................... 96
Front Airbag........................................................... 96
Front Fog Lamps.................................................. 96
Heads Up Display................................................ 96
High Beam.............................................................. 96
Hood Ajar................................................................ 96
Lane Keeping Aid................................................. 96
Liftgate Ajar............................................................ 96
Low Fuel Level...................................................... 96
Low Tire Pressure Warning.............................. 96
Low Washer Fluid................................................. 97
Parking Lamps....................................................... 97
Powertrain Fault................................................... 97
Service Engine Soon............................................ 97
Stability Control.................................................... 97
Stability Control Off............................................ 97
537
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