
AppLink issues
Possible solution(s)
Possible cause(s)
Issue
SYNC in order to find
AppLink-capable apps on your device. iPhone users must also connect to
SYNC's USB port with an Apple USB cable.
Ensure you have down-
loaded and installed the latest version of the app
from your phone's app store.
Ensure the app is running on your phone. Some apps
AppLink-enabled apps are
not installed and running on your mobile device.
My phone is connected, but
I still cannot find any apps. require you to register or
login on the app on the
phone before using them with AppLink. Also, some may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.
Closing and restarting apps may help SYNC find the
application if you cannot
discover it inside the vehicle. On an Android device, if
apps have an "Exit' or 'Quit'
Sometime apps do not
properly close and re-open their connection to SYNC, over ignition cycles, for example.
My phone is connected, my
app(s) are running, but I still cannot find any apps. option, select that then
restart the app. If the app
does not have that option, you can also manually
"Force Close" the app by
going to the phone's settings
menu, selecting 'Apps.' then finding the particular app
and choosing 'Force stop.' Don't forget to restart the
app afterwards, then select "Find New Apps" on SYNC.
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Information
Option
Missed calls
Outgoing calls
Incoming calls
All calls
Quick
dial
If you are on a call, the call information is displayed on the information display.
If you are receiving a call, you can accept it by selecting OK on the right-hand
steering wheel controls.
* Depending on your vehicle options, all of these choices may not display.
Use the OK and arrow buttons on the right
side of your steering wheel to scroll
through the available modes.
The selection menu expands and different
options appear.
• Press the up and down arrows to scroll
through the modes.
• Press the right arrow to enter the mode,
use the left arrow to exit the mode.
• Press the up and down arrows to make
adjustments within the chosen mode.
• Press
OK to confirm your selection.
Note: If your vehicle is not equipped with
navigation, compass appears in the display
instead of navigation. If you press the right
arrow to go into the compass menu, you can
see the compass graphic. The compass
displays the direction in which the vehicle
is traveling, not true direction (for example,
if the vehicle is traveling west, the middle
of the compass graphic displays west; north
displays to the left of west though its true
direction is to the right of west).
Using the Steering Wheel Controls
Depending on your vehicle and option
package, you can use different controls on
your steering wheel to interact with the
touchscreen system in different ways.
VOL:
Control the volume of audio output.
Mute:
Mute the audio output. Voice:
Press to start a voice session. Press
again to stop the voice prompt and
immediately begin speaking. Press and
hold to end a voice session.
SEEK NEXT:
• While in radio mode, press to seek
between memory presets.
• While in USB, Bluetooth Audio or CD
mode, press to seek between songs or
press and hold to fast seek.
SEEK PREVIOUS:
• While in radio mode, press to seek
between memory presets.
• While in USB, Bluetooth Audio or CD
mode, press to seek between songs or
press and hold to fast seek.
PHONE ACCEPT:
Press to answer a call
or switch between calls.
PHONE REJECT:
Press to end a call or
reject an incoming call.
Note: On some models, SEEK NEXT
may
be combined with PHONE REJECT and
SEEK PREVIOUS may be combined with
PHONE ACCEPT.
M:
Touch the control repeatedly to switch
between media sources (modes).
See
Steering Wheel (page 65).
Using Your Bezel Controls
Depending on your vehicle and option
package, you may also have these controls
on your instrument panel:
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(If Equipped)

You can adjust the view in preset
increments. You can also pinch to zoom in
or out of the map.
The information bar tells you the names
of streets, cities or landmarks as you hover
over them with the crosshair curser.
You can change your view of the map by
tapping on the location indicator icon on
the right hand side of the screen. You can
choose from the following options:
Heading up (2D map) This
always shows the direction of
forward travel to be upward on
the screen. This view is available
for map scales up to
3 mi (5 km). North up (2D map)
always
shows the northern direction to
be upward on the screen. 3D map mode
provides an
elevated perspective of the map.
Adjust this viewing angle and
rotate the map 180 degrees by
touching the map twice, and
then dragging your finger along the shaded
bar with arrows at the bottom of the map. Re-center the map by pressing
this icon whenever you scroll the
map away from your vehicle
’s
current location. Points of Interest (POI)
grouping icon: You can choose
up to three POI icons to display
on the map. If the chosen POIs
are located close together or are
at the same location a box is used to
display a single category icon instead of
repeating the same icon, in order to reduce
clutter. When you select the box on the
map, a pop-up appears indicating how
many POIs are in this location. Select the
pop up to see a list of the available POIs.
You can scroll through and select POIs
from this list.
If your vehicle is low on charge or fuel,
station icons automatically display on the
map.
If you have subscribed to SiriusXM Traffic
and Travel Link (where available), traffic
flow will be indicated on the map by green
(clear), yellow (slowing), and red
(stopped) road highlights. Traffic flow is
indicated where the information is
available and varies across the US.
You can choose to display traffic icons on
the map representing twelve different
types of incidents. See
Settings (page
414).
You can set a destination by hovering
above a location and selecting: Button
Start
Destination Mode
To set a destination, press: Description
Menu Item
Destination
Enter a navigation destination in any of the following formats: Street Address
Search
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(If Equipped)E207750 E207749 E207748 E207751 E207754

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
to SYNC 3 in order to find
AppLink-capable apps on
your device. iPhone users
must also connect to a USB
port with an Apple USB
cable.
Make sure you have down-
loaded and installed the
latest version of the app
from your phone's app store.
Make sure the app is running
on your phone. Some apps
AppLink-enabled apps are
not installed and running on
your mobile device.
My phone is connected, but
I still cannot find any apps.
require you to register or
login to the app on the
phone before using them
with AppLink. Also, some
may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.
Closing and restarting apps
may help SYNC 3 find the
application if you cannot
discover it inside the vehicle.
On an Android device, if
apps have an 'Exit' or 'Quit'
Sometimes apps do not
properly close and re-open
their connection to SYNC 3,
over ignition cycles, for
example.
My phone is connected, my
app(s) are running, but I still
cannot find any apps.
option, then select it and
restart the app. If the app
does not have that option,
select the phone's settings
menu and select 'Apps',
then find the particular app
and choose 'Force stop.' Do
not forget to restart the app
afterward, then select "Find
New Apps" on SYNC 3.
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Power Liftgate.................................................56
Obstacle Detection............................................. 58
Opening and Closing the Liftgate................... 57
Stopping the Liftgate Movement................... 58
Power Running Boards
................................63
Power Seats....................................................124
Power Lumbar...................................................... 125
Power Recline...................................................... 124
Power Windows
..............................................79
Accessory Delay.................................................... 79
Bounce-Back......................................................... 79
One-Touch Down................................................. 79
One-Touch Up....................................................... 79
Window Lock......................................................... 79
Protecting the Environment........................15
R
Rear Axle
...........................................................172
Rear Parking Aid............................................182
Obstacle Distance Indicator........................... 183
Rear Passenger Climate Controls...........119
Rear Quarter Windows
................................82
Rear Seats.......................................................126
Adjusting the Second Row Center 20%
Seat...................................................................... 131
Adjusting the Second Row Outboard 40% Seat for E-Z Entry.......................................... 128
Exiting the Third Row........................................ 129
Folding Down the Second Row 40% Seat ........................................................................\
...... 126
Folding Down the Third Row Seats to the Load Floor.......................................................... 131
Folding the Second Row Center 20% Seat ........................................................................\
...... 130
Placing the Second Row Outboard 40% Seats in Cargo Mode..................................... 127
PowerFold™ Third Row Seat......................... 132
Reclining the Second Row Outboard 40% Seatback........................................................... 129
Returning to the Upright Position from the Full Lowered Load Floor Position............128
Third Row Seats................................................... 131
Rear Under Floor Storage.........................196 Cargo Management System.......................... 196
Cargo Shelf and Divider................................... 196
Third Row Storage Bin...................................... 197Rear View Camera.......................................184
Using the Rear View Camera System.........184
Rear View Camera See: Rear View Camera................................... 184
Rear Window Wiper and Washers...........72 Rear Window Washer.......................................... 72
Rear Window Wiper............................................. 72
Recommended Towing Weights...........204
Reduced Engine Performance.................218
Refueling..........................................................152 System Warnings................................................ 154
Remote Control..............................................43 Car Finder................................................................ 45
Integrated Keyhead Transmitter..................... 43
Intelligent Access Key......................................... 43
Memory Feature................................................... 46
Remote Start......................................................... 45
Replacing the Battery......................................... 44
Sounding the Panic Alarm................................ 45
Remote Start
.................................................120
Automatic Settings............................................ 120
Removing a Headlamp
..............................257
Repairing Minor Paint Damage...............270
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control............................................................46
Reporting Safety Defects (Canada Only)...............................................................231
Reporting Safety Defects (U.S. Only)...............................................................231
Roadside Assistance
...................................221
Vehicles Sold in Canada: Getting Roadside
Assistance......................................................... 221
Vehicles Sold in Canada: Roadside Assistance Program Coverage.................222
Vehicles Sold in Canada: Using Roadside Assistance........................................................ 222
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 221
Vehicles Sold in the United States: Using Roadside Assistance.................................... 221
Roadside Emergencies...............................221
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Roof Racks and Load Carriers..................197
Adjusting the Crossbar..................................... 197
Running-In See: Breaking-In.................................................. 218
Running Out of Fuel......................................151
Adding Fuel From a Portable Fuel
Container.......................................................... 152
Filling a Portable Fuel Container................... 152
S
Safety Canopy ™
............................................39
Safety Precautions......................................150
Satellite Radio..............................................320 Satellite Radio Electronic Serial Number
(ESN).................................................................. 321
Satellite Radio Reception Factors................321
SIRIUS® Satellite Radio Service................... 321
Troubleshooting................................................. 322
Scheduled Maintenance Record
...........452
Scheduled Maintenance..........................443
Seatbelt Extension
........................................35
Seatbelt Height Adjustment......................32 Second Row Comfort Guide............................ 32
Seatbelt Reminder
.........................................33
Belt-Minder™........................................................ 33
Seatbelts...........................................................29 Principle of Operation........................................ 29
Seatbelt Warning Lamp and Indicator Chime...............................................................33
Conditions of operation..................................... 33
Seats...................................................................121
Security...............................................................61
Self-Leveling Suspension
.........................194
Settings............................................................414 911 Assist................................................................ 419
Ambient Lighting............................................... 425
Bluetooth............................................................... 416
Clock....................................................................... 416
Display................................................................... 425
General.................................................................. 423
Media Player......................................................... 415
Mobile Apps......................................................... 422
Navigation............................................................ 420
Phone...................................................................... 417
Radio...................................................................... 420
Sound...................................................................... 414
Valet Mode........................................................... 426Vehicle...................................................................
425
Voice Control....................................................... 426
Wi-Fi....................................................................... 424
Side Airbags
.....................................................38
Sitting in the Correct Position...................121
Snow Chains See: Using Snow Chains.................................. 291
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12
Special Operating Conditions Scheduled Maintenance..............................................449
Exceptions........................................................... 450
Speed Control See: Cruise Control............................................. 187
Stability Control
.............................................177
Principle of Operation........................................ 177
Starter Switch See: Ignition Switch........................................... 144
Starting a Gasoline Engine
.......................145
Automatic Engine Shutdown......................... 147
Failure to Start...................................................... 147
Guarding Against Exhaust Fumes...............148
Important Ventilating Information..............148
Stopping the Engine When Your Vehicle is Moving............................................................... 148
Stopping the Engine When Your Vehicle is Stationary......................................................... 147
Vehicles with an Ignition Key......................... 146
Vehicles with Keyless Start............................ 146
Starting and Stopping the Engine.........144 General Information.......................................... 144
Steering............................................................193 Electric Power Steering.................................... 193
Steering Wheel Lock...................................145
Steering Wheel...............................................65
Storage Compartments
.............................143
Sunroof See: Moonroof....................................................... 82
Sun Visors
.........................................................82
Illuminated Vanity Mirror................................... 82
Supplementary Restraints System.........36 Principle of Operation........................................ 36
Symbols Glossary
.............................................7
SYNC™ 3........................................................365
General Information......................................... 365
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