2017 FORD EXPEDITION CD player

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream. The device is not
connected.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 386).
The file format is not
supported by SYNC 3.
Perform a master reset. See
Settings
(page 414).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
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Expedition (TB7) Canada/United States of America, enUSA, Edition date: 03/2016, First Printing SYNC™ 3
(If Equipped)

Voice command issues
Possible solution
Possible cause
Issue
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the names
stored on your media player or USB flash
drive. It is able to make some exceptions
for very popular artist names (for example,
U2) such that you can always use the
English pronunciation for these artists.
You may be saying the
foreign names using the
currently selected
language for SYNC 3.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
tracks, artists,
albums, genres
and playlist
names from my
media player or
USB flash drive.
SYNC 3 uses a synthetically generated
voice rather than pre-recorded human
voice.
SYNC 3 uses text-to-
speech voice prompt
technology.
The system
generates voice
prompts and
the pronunci-
ation of some
words may not
be accurate for
my language. SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
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Expedition (TB7) Canada/United States of America, enUSA, Edition date: 03/2016, First Printing SYNC™ 3 (If Equipped)

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
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Expedition (TB7) Canada/United States of America, enUSA, Edition date: 03/2016, First Printing SYNC™ 3 (If Equipped)

Cruise control
See: Using Cruise Control................................ 187
Customer Assistance.................................226
D
Data Recording
..................................................9
Event Data Recording.......................................... 10
Service Data Recording........................................ 9
Daytime Running Lamps
.............................75
Type 1 - Conventional
(Non-Configurable)........................................ 75
Type 2 - Configurable.......................................... 75
Digital Radio...................................................318 HD Radio Reception and Station
Troubleshooting............................................. 319
Direction Indicators
........................................76
Lane Change.......................................................... 76
Doors and Locks.............................................52
Drive Control
..................................................194
Driver Select Suspension................................ 194
Driver and Passenger Airbags....................37 Children and Airbags.......................................... 38
Proper Driver and Front Passenger Seating Adjustment........................................................ 38
Driving Aids.....................................................189
Driving Hints
...................................................218
Driving Through Water................................219
DRL See: Daytime Running Lamps......................... 75
E
Economical Driving
......................................218
Emission Control System..........................156 On-Board Diagnostics (OBD-II).................... 157
Readiness for Inspection and Maintenance (I/M) Testing.................................................... 157
End User License Agreement.................462 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 462
Engine Block Heater
....................................148
Using the Engine Block Heater...................... 149
Engine Coolant Check................................247 Adding Coolant................................................... 247
Coolant Change................................................. 249
Engine Coolant Temperature Management.................................................. 250Fail-Safe Cooling...............................................
249
Recycled Coolant.............................................. 248
Severe Climates................................................. 249
Engine Immobilizer See: Passive Anti-Theft System...................... 61
Engine Oil Check
..........................................245
Adding Engine Oil.............................................. 245
Engine Oil Dipstick......................................245
Engine Specifications
................................304
Drivebelt Routing............................................... 304
Entertainment..............................................386 AM/FM Radio...................................................... 387
Apps....................................................................... 395
Bluetooth Stereo or USB................................ 394
CD (If equipped)................................................ 393
HD Radio ™ Information (If
Available)........................................................ 390
SIRIUS® Satellite Radio (If Activated)....................................................... 388
Sources................................................................. 386
Supported Media Players, Formats and Metadata Information................................ 395
USB Ports............................................................. 395
Environment
......................................................15
Essential Towing Checks..........................207 Before Towing a Trailer..................................... 213
Hitches................................................................... 207
Launching or Retrieving a Boat or Personal Watercraft (PWC)......................................... 214
Safety Chains...................................................... 209
Trailer Brakes........................................................ 210
Trailer Lamps........................................................ 213
Trailer Towing Connector (Vehicles with a Trailer Towing Package and 7 –Pin
Connector)...................................................... 207
When Towing a Trailer....................................... 213
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
Exterior Mirrors
...............................................80
Auto-Dimming Feature....................................... 81
Blind Spot Monitor............................................... 81
Fold-Away Exterior Mirrors.............................. 80
Heated Exterior Mirrors....................................... 81
Memory Mirrors...................................................... 81
Power Exterior Mirrors........................................ 80
Power-Folding Mirrors....................................... 80
Signal Indicator Mirrors....................................... 81
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Roof Racks and Load Carriers..................197
Adjusting the Crossbar..................................... 197
Running-In See: Breaking-In.................................................. 218
Running Out of Fuel......................................151
Adding Fuel From a Portable Fuel
Container.......................................................... 152
Filling a Portable Fuel Container................... 152
S
Safety Canopy ™
............................................39
Safety Precautions......................................150
Satellite Radio..............................................320 Satellite Radio Electronic Serial Number
(ESN).................................................................. 321
Satellite Radio Reception Factors................321
SIRIUS® Satellite Radio Service................... 321
Troubleshooting................................................. 322
Scheduled Maintenance Record
...........452
Scheduled Maintenance..........................443
Seatbelt Extension
........................................35
Seatbelt Height Adjustment......................32 Second Row Comfort Guide............................ 32
Seatbelt Reminder
.........................................33
Belt-Minder™........................................................ 33
Seatbelts...........................................................29 Principle of Operation........................................ 29
Seatbelt Warning Lamp and Indicator Chime...............................................................33
Conditions of operation..................................... 33
Seats...................................................................121
Security...............................................................61
Self-Leveling Suspension
.........................194
Settings............................................................414 911 Assist................................................................ 419
Ambient Lighting............................................... 425
Bluetooth............................................................... 416
Clock....................................................................... 416
Display................................................................... 425
General.................................................................. 423
Media Player......................................................... 415
Mobile Apps......................................................... 422
Navigation............................................................ 420
Phone...................................................................... 417
Radio...................................................................... 420
Sound...................................................................... 414
Valet Mode........................................................... 426Vehicle...................................................................
425
Voice Control....................................................... 426
Wi-Fi....................................................................... 424
Side Airbags
.....................................................38
Sitting in the Correct Position...................121
Snow Chains See: Using Snow Chains.................................. 291
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12
Special Operating Conditions Scheduled Maintenance..............................................449
Exceptions........................................................... 450
Speed Control See: Cruise Control............................................. 187
Stability Control
.............................................177
Principle of Operation........................................ 177
Starter Switch See: Ignition Switch........................................... 144
Starting a Gasoline Engine
.......................145
Automatic Engine Shutdown......................... 147
Failure to Start...................................................... 147
Guarding Against Exhaust Fumes...............148
Important Ventilating Information..............148
Stopping the Engine When Your Vehicle is Moving............................................................... 148
Stopping the Engine When Your Vehicle is Stationary......................................................... 147
Vehicles with an Ignition Key......................... 146
Vehicles with Keyless Start............................ 146
Starting and Stopping the Engine.........144 General Information.......................................... 144
Steering............................................................193 Electric Power Steering.................................... 193
Steering Wheel Lock...................................145
Steering Wheel...............................................65
Storage Compartments
.............................143
Sunroof See: Moonroof....................................................... 82
Sun Visors
.........................................................82
Illuminated Vanity Mirror................................... 82
Supplementary Restraints System.........36 Principle of Operation........................................ 36
Symbols Glossary
.............................................7
SYNC™ 3........................................................365
General Information......................................... 365
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SYNC™ 3 Troubleshooting......................426
SYNC™ Applications and
Services........................................................340
911 Assist.............................................................. 340
SYNC Services: Traffic, Directions & Information (TDI) (If Equipped, United
States Only)................................................... 344
Vehicle Health Report (If Equipped, United States Only).................................................... 342
SYNC™............................................................324 General Information......................................... 324
SYNC™ Troubleshooting.........................356
T
Tailgate See: Manual Liftgate........................................... 54
See: Power Liftgate............................................. 56
Technical Specifications See: Capacities and Specifications............304
Terrain Response.........................................180
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)
.......................228
Tire Care..........................................................276
Glossary of Tire Terminology.......................... 277
Information About Uniform Tire Quality Grading.............................................................. 276
Information Contained on the Tire Sidewall............................................................ 278
Temperature A B C............................................. 277
Traction AA A B C............................................... 276
Treadwear............................................................. 276
Tire Pressure Monitoring System...........292 Changing Tires With a Tire Pressure
Monitoring System....................................... 293
Understanding Your Tire Pressure Monitoring System ...................................... 293
Tires See: Wheels and Tires...................................... 273
Towing a Trailer
............................................203
Load Placement................................................ 203
Towing Points.................................................214
Towing the Vehicle on Four Wheels...........................................................215
Emergency Towing............................................. 215
Four-wheel-down Towing............................... 216
Recreational Towing.......................................... 215
Towing.............................................................203 Traction Control
.............................................176
Principle of Operation....................................... 176
Trailer Sway Control
...................................204
Transfer Case Fluid Check.........................251
Transmission Code Designation
............307
Transmission..................................................159
Transmission See: Transmission.............................................. 159
U
Under Hood Overview...............................244
Universal Garage Door Opener...............136 HomeLink Wireless Control System............136
USB Port..........................................................323
Using Cruise Control....................................187 Switching Cruise Control Off......................... 188
Switching Cruise Control On and Off..........187
Using Four-Wheel Drive.............................165 4WD Indicator Lights........................................ 165
4WD Switch Positions...................................... 165
Driving Off-Road With Truck and Utility Vehicles.............................................................. 167
How Your Vehicle Differs From Other Vehicles.............................................................. 167
Using Hill Descent Control.......................180 Principle of Operation...................................... 180
Using Hill Descent Control............................. 180
Using MyKey With Remote Start Systems
...........................................................51
Using Power Running Boards....................63 Automatic Power Deploy.................................. 63
Automatic Power Stow...................................... 63
Bounce-back......................................................... 64
Enabling and Disabling...................................... 63
Manual Power Deploy........................................ 63
Using Snow Chains......................................291
Using Stability Control................................178 Stability Control and Traction Control with
Roll Stability Control ™ (RSC™)..............178
Using SYNC™ With Your Media Player............................................................348
Accessing Your USB Song Library...............352
Bluetooth Devices and System Settings............................................................ 354
Connecting Your Digital Media Player to the USB Port.......................................................... 348
Media Menu Features........................................ 351
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Expedition (TB7) Canada/United States of America, enUSA, Edition date: 03/2016, First Printing Index