
Switching 911 Assist On or Off
Press the phone button to enter the phone menu and scroll to:
Action and Description
Message
Press the OK button to confirm and enter the 911 Assist menu.
911 Assist
Press the OK button when the desired option appears in the
radio display.
On
Off
Off selections include: Action and Description
Message
Provides a display and voice reminder at phone connection
at vehicle start.
Off with reminder:
Provides a display reminder only without a voice reminder at
phone connection.
Off without reminder:
To make sure that 911 Assist works
correctly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number. In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
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If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
911 Assist May Not Work If
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
911 Assist Privacy Notice
When you turn on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not turn the feature on. Vehicle Health Report (If
Equipped, United States Only) WARNING
Always follow scheduled
maintenance instructions, regularly
inspect your vehicle, and seek repair
for any damage or problem you suspect.
Vehicle Health Report supplements, but
cannot replace, normal maintenance and
vehicle inspection. Vehicle Health Report
only monitors certain systems
electronically monitored by your vehicle
and will not monitor or report the status
of any other system, (such as brake lining
wear). Failure to perform scheduled
maintenance and regularly inspect your
vehicle may result in vehicle damage and
serious injury. Note:
This feature is only available in the
United States.
Note: Your Vehicle Health Report feature
requires activation before use. Visit
www.SYNCMyRide.com to register. There
is no fee or subscription associated with
Vehicle Health Report, but you must register
to use this feature.
Note: This feature may not function
properly if you have enabled caller ID
blocking on your cellular phone. Before
running a report, review the Vehicle Health
Report Privacy Notice.
Note: In order to allow a break-in period for
your vehicle, you may not be able to create
a Vehicle Health Report until your vehicle
odometer has reached 200 miles.
Note: Cellular phone and SMS charges may
apply when making a report.
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![FORD EXPEDITION 2017 3.G Owners Manual If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
se FORD EXPEDITION 2017 3.G Owners Manual If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
se](/manual-img/11/4942/w960_4942-375.png)
If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, by visiting:
Website
owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
For important information about airbag
deployment and the fuel pump shut-off
please see the Supplementary Restrains
and Roadside Emergencies sections of
your owner manual.
To switch 911 Assist on and off please view
the settings information. See Settings
(page 414).
To make sure that 911 Assist works
correctly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number. In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
911 Assist May Not Work If
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
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(If Equipped)

911 Assist Privacy Notice
When you switch on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not switch the feature on.
Safety Information
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. •
Do not attempt to service or repair the
system. Have an authorized dealer
check your vehicle.
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities. •
Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's user guide for further
information.
• For your safety, some SYNC 3 functions
are speed-dependent. Their use is
limited to when your vehicle is traveling
at speeds under 3 mph (5 km/h). Make
sure that you review your device's
manual before using it with SYNC 3.
Speed-restricted Features
Some features of this system may be too
difficult to use while your vehicle is moving
so they are restricted from use unless your
vehicle is stationary.
• Screens crowded with information,
such as Point of Interest reviews and
ratings, SiriusXM Traffic and Travel Link
sports scores, movie times or ski
conditions.
• Any action that requires you to use a
keyboard is restricted, such as entering
a navigation destination or editing
information.
• All lists are limited so the user can view
fewer entries (such as phone contacts
or recent phone call entries).
See the following chart for more specific
examples.
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Blind Spot Information System..............189
False Alerts........................................................... 192
Switching the System Off and On...............193
System Errors....................................................... 192
System Limitations............................................ 192
Using the System............................................... 189
Bonnet Lock See: Opening and Closing the Hood..........243
Booster Seats..................................................24 Types of Booster Seats...................................... 25
Brake Fluid Check........................................252
Brakes................................................................173 General Information........................................... 173
Breaking-In......................................................218
Bulb Specification Chart..........................260
C
California Proposition 65..............................11
Capacities and Specifications...............308 Specifications..................................................... 309
Car Wash See: Cleaning the Exterior.............................. 265
Center Console
..............................................143
Changing a Bulb...........................................257 Central High-mounted Brake Lamp
Bulb................................................................... 260
Fog Lamp Bulb................................................... 259
Front Direction Indicator Bulb....................... 258
Headlamp Bulb.................................................. 258
LED Central High-mounted Brake Lamp Bulb................................................................... 260
LED Direction Indicator and Side Marker Bulbs.................................................................. 259
LED Headlamp Bulb......................................... 258
LED Rear Lamp, Brake Lamp, Rear Direction Indicator and Reverse Lamp
Bulbs................................................................. 260
License Plate Lamp Bulb............................... 260
Rear Lamp, Brake Lamp, Rear Direction Indicator and Reverse Lamp
Bulbs.................................................................. 259
Side Direction Indicator Bulb........................ 260
Side Marker Bulb............................................... 258
Changing a Fuse............................................241 Fuses....................................................................... 241Changing a Road Wheel............................297
Dissimilar Spare Wheel and Tire Assembly
Information
...................................................... 297
Location of the Spare Tire and Tools.........298
Tire Change Procedure.................................... 299
Changing the 12V Battery.........................253 Battery Management System....................... 254
Changing the Engine Air Filter.................262
Changing the Wiper Blades.....................255
Checking MyKey System Status..............50
Checking the Wiper Blades......................255
Childminder Mirror
..........................................81
Child Restraint and Seatbelt Maintenance.................................................35
Child Restraint Positioning
.........................26
Child Safety.......................................................16 General Information............................................. 16
Child Safety Locks..........................................27
Cleaning Leather Seats.............................268 With King Ranch Edition................................. 269
Without King Ranch Edition.......................... 268
Cleaning Products
.......................................264
Cleaning the Alloy Wheels.......................270
Cleaning the Engine...................................266
Cleaning the Exterior..................................265 Exterior Chrome Parts...................................... 265
Exterior Plastic Parts........................................ 265
Stripes or Graphics............................................ 265
Underbody........................................................... 266
Under Hood......................................................... 266
Cleaning the Instrument Panel and Instrument Cluster Lens........................268
Cleaning the Interior....................................267
Cleaning the Windows and Wiper Blades............................................................267
Clearing All MyKeys.......................................49
Climate............................................................396
Climate Control
..............................................112
Climate Controlled Seats..........................134 Cooled Seats........................................................ 134
Coolant Check See: Engine Coolant Check............................ 247
Crash Sensors and Airbag Indicator.......40
Creating a MyKey...........................................48 Programming/Changing Configurable
Settings............................................................... 48
Cruise Control
.................................................69
Principle of Operation....................................... 187
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Media Voice Commands................................
349
USB 2...................................................................... 354
Voice Commands for Audio Sources.........354
Using SYNC™ With Your Phone............328 Accessing Features through the Phone
Menu.................................................................. 333
Accessing Your Phone Settings................... 336
Bluetooth Devices.............................................. 337
Making Calls......................................................... 332
Pairing a Phone for the First Time...............329
Pairing Subsequent Phones.......................... 330
Phone Options during an Active Call.........332
Phone Voice Commands................................ 330
Receiving Calls.................................................... 332
System Settings................................................. 338
Text Messaging................................................... 334
Using Traction Control................................176 Switching the System Off ............................... 176
System Indicator Lights and Messages.......................................................... 176
Using Voice Recognition...........................326 Audio Voice Commands................................. 380
Climate Voice Commands.............................. 381
Initiating a Voice Session................................ 326
Mobile App Voice Commands...................... 383
Navigation Voice Commands....................... 382
Phone Voice Commands................................. 381
SiriusXM Traffic and Travel Link Voice Commands..................................................... 384
System Interaction and Feedback...............327
Voice Settings Commands............................ 384
Utilizing the Mediation/Arbitration Program (Canada Only)........................229
V
Vehicle Care...................................................264
General Information......................................... 264
Vehicle Certification Label.......................307
Vehicle Identification Number
...............306
Vehicle Storage.............................................270 Battery..................................................................... 271
Body........................................................................\
270
Brakes...................................................................... 271
Cooling system..................................................... 271
Engine...................................................................... 271
Fuel system........................................................... 271
General.................................................................. 270Miscellaneous.......................................................
271
Removing Vehicle From Storage................... 271
Tires........................................................................\
.. 271
Ventilation See: Climate Control........................................... 112
VIN See: Vehicle Identification Number...........306
Voice Control
...................................................68
Type One................................................................. 68
Type Two................................................................. 69
W
Warning Lamps and Indicators.................87 4X2........................................................................\
.... 89
4X4 Auto................................................................. 89
4X4 HIGH................................................................ 90
4X4 LOW................................................................ 90
Anti-Lock Braking System................................. 87
Battery...................................................................... 87
Brake System......................................................... 87
Cruise Control........................................................ 87
Direction Indicator................................................ 87
Door Ajar.................................................................. 87
Engine Coolant Temperature........................... 87
Engine Oil................................................................ 88
Fasten Safety Belt............................................... 88
Front Airbag........................................................... 88
Front Fog Lamps.................................................. 88
High Beam.............................................................. 88
Hill Descent............................................................ 88
Liftgate Ajar............................................................ 88
Low Fuel Level...................................................... 88
Low Tire Pressure Warning.............................. 88
Low Washer Fluid................................................ 88
Parking Lamps...................................................... 88
Powertrain Fault................................................... 88
Service Engine Soon........................................... 89
Stability Control System................................... 89
Stability Control System Off........................... 89
Transmission Tow/Haul.................................... 89
Washer Fluid Check
....................................252
Washers See: Cleaning the Exterior.............................. 265
See: Wipers and Washers................................... 71
Waxing
.............................................................266
Wheel Nuts See: Changing a Road Wheel........................ 297
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