2017 FORD ESCAPE audio

Cell phone issues
Possible solution
Possible cause
Issue
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion. USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream.
423
Escape/Kuga (TM2), enUSA, First Printing SYNC™ 3 (If Equipped)

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC 3's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
You may need to reset the
USB connection to SYNC 3.
My iPhone is connected, my
app is running, I restarted
the app but I still cannot find
it on SYNC 3.
Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC 3, but there is
no sound or the sound is
very low.
Force close or uninstall the
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
that setting in the app's
settings menu on the phone.
Some Android devices have
a limited number of
Bluetooth ports that apps
can use to connect. If you
have more AppLink apps on
your phone than the number
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.
I can only see some of the
AppLink apps running on my
phone listed in the SYNC 3
Mobile Apps Menu. Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
what I am
saying. Refer to the audio display during an active
voice session to find a list of voice
commands there.
Wait for the system to prompt you before
you state your command.
You may be speaking too
soon or at the wrong
time.
429
Escape/Kuga (TM2), enUSA, First Printing SYNC™ 3 (If Equipped)

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
432
Escape/Kuga (TM2), enUSA, First Printing SYNC™ 3 (If Equipped)

•
Links to Third Party Sites: The
SOFTWARE may provide you with the
ability to link to third party sites. The
third party sites are not under the
control of FORD MOTOR COMPANY,
its affiliates and/or its designated
agent. Neither FORD MOTOR
COMPANY nor its affiliates nor its
designated agent are responsible for
(i) the contents of any third party sites,
any links contained in third party sites,
or any changes or updates to third
party sites, or (ii) webcasting or any
other form of transmission received
from any third party sites. If the
SOFTWARE provides links to third
party sites, those links are provided to
you only as a convenience, and the
inclusion of any link does not imply an
endorsement of the third party site by
FORD MOTOR COMPANY, its affiliates
and/or its designated agent.
• Obligation to Drive Responsibly:
You recognize your obligation to drive
responsibly and keep attention on the
road. You will read and abide with the
DEVICES operating instructions
particularly as they pertain to safety
and you agree to assume any risk
associated with the use of the
DEVICES.
UPGRADES AND RECOVERY MEDIA:
If the SOFTWARE is provided by FORD
MOTOR COMPANY separate from the
DEVICES on media such as a ROM chip,
CD ROM disk(s) or via web download or
other means, and is labeled "For Upgrade
Purposes Only" or "For Recovery Purposes
Only" you may install one (1) copy of such
SOFTWARE onto the DEVICES as a
replacement copy for the existing
SOFTWARE, and use it in accordance with
this EULA, including any additional EULA
terms accompanying the upgrade
SOFTWARE. INTELLECTUAL PROPERTY RIGHTS:
All title and intellectual property rights in
and to the SOFTWARE (including but not
limited to any images, photographs,
animations, video, audio, music, text and
"applets" incorporated into the
SOFTWARE), the accompanying printed
materials, and any copies of the
SOFTWARE, are owned by FORD MOTOR
COMPANY, or its affiliates or suppliers. The
SOFTWARE is licensed, not sold. You may
not copy the printed materials
accompanying the SOFTWARE. All title
and intellectual property rights in and to
the content which may be accessed
through use of the SOFTWARE is the
property of the respective content owner
and may be protected by applicable
copyright or other intellectual property
laws and treaties. This EULA grants you no
rights to use such content outside its
intended use. All rights not specifically
granted under this EULA are reserved by
FORD MOTOR COMPANY, its affiliates,
and third party software and service
providers and suppliers. Use of any on-line
services which may be accessed through
the SOFTWARE may be governed by the
respective terms of use relating to such
services. If this SOFTWARE contains
documentation that is provided only in
electronic form, you may print one copy of
such electronic documentation.
EXPORT RESTRICTIONS:
You
acknowledge that the SOFTWARE is
subject to U.S. and European Union export
jurisdiction. You agree to comply with all
applicable international and national laws
that apply to the SOFTWARE, including
the U.S. Export Administration Regulations,
as well as end-user, end-use and
destination restrictions issued by U.S. and
other governments.
458
Escape/Kuga (TM2), enUSA, First Printing Appendices

(a) observe all traffic laws and otherwise
drive safely;
(b) use your own personal judgment while
driving. If you feel that a route suggested
by the TeleNav Software instructs you to
perform an unsafe or illegal maneuver,
places you in an unsafe situation, or directs
you into an area that you consider to be
unsafe, do not follow such instructions;
(c) do not input destinations, or otherwise
manipulate the TeleNav Software, unless
your vehicle is stationary and parked;
(d) do not use the TeleNav Software for
any illegal, unauthorized, unintended,
unsafe, hazardous, or unlawful purposes,
or in any manner inconsistent with this
Agreement;
(e) arrange all GPS and wireless devices
and cables necessary for use of the
TeleNav Software in a secure manner in
your vehicle so that they will not interfere
with your driving and will not prevent the
operation of any safety device (such as an
airbag).
You agree to indemnify and hold TeleNav
harmless against all claims resulting from
any dangerous or otherwise inappropriate
use of the TeleNav Software in any moving
vehicle, including as a result of your failure
to comply with the directions above.
2. Account Information
You agree: (a) when registering the
TeleNav Software, to provide TeleNav with
true, accurate, current, and complete
information about yourself, and (b) to
inform TeleNav promptly of any changes
to such information, and to keep it true,
accurate, current and complete.
3. Software License
•
Subject to your compliance with the
terms of this Agreement, TeleNav
hereby grants to you a personal,
non-exclusive, non-transferable license
(except as expressly permitted below
in connection with your permanent
transfer of the TeleNav Software
license), without the right to
sublicense, to use the TeleNav
Software (in object code form only) in
order to access and use the TeleNav
Software. This license shall terminate
upon any termination or expiration of
this Agreement. You agree that you will
use the TeleNav Software only for your
personal business or leisure purposes,
and not to provide commercial
navigation services to other parties.
3.1 License Limitations
• (a) reverse engineer, decompile,
disassemble, translate, modify, alter
or otherwise change the TeleNav
Software or any part thereof;
(b)
attempt to derive the source code,
audio library or structure of the
TeleNav Software without the prior
express written consent of TeleNav;
(c)
remove from the TeleNav
Software, or alter, any of TeleNav's or
its suppliers' trademarks, trade names,
logos, patent or copyright notices, or
other notices or markings;
(d)
distribute, sublicense or otherwise
transfer the TeleNav Software to
others, except as part of your
permanent transfer of the TeleNav
Software; or
(e) use the TeleNav
Software in any manner that
i. infringes the intellectual property or
proprietary rights, rights of publicity or
privacy or other rights of any party,
464
Escape/Kuga (TM2), enUSA, First Printing Appendices

4
4WD
See: Four-Wheel Drive..................................... 148
A
A/C See: Climate Control......................................... 104
About This Manual...........................................7
ABS See: Brakes............................................................ 153
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 153
Accessories....................................................433 Exterior Style....................................................... 433
Interior Style........................................................ 433
Lifestyle................................................................. 433
Peace of Mind..................................................... 433
Accessories See: Replacement Parts
Recommendation............................................. 11
ACC See: Using Adaptive Cruise Control.............175
Active Park Assist.........................................165 Deactivating the Active Park Assist
Feature.............................................................. 169
Parallel Parking, Perpendicular Parking, Parallel Park Out Assist............................... 165
Troubleshooting the System.......................... 169
Adjusting the Headlamps
..........................251
Horizontal Aim Adjustment........................... 253
Vertical Aim Adjustment.................................. 251
Adjusting the Steering Wheel...................66
Airbag Disposal
...............................................43
Air Conditioning See: Climate Control......................................... 104
Air Filter See: Changing the Engine Air Filter.............259
Alarm See: Anti-Theft Alarm........................................ 65
Ambient Lighting.............................................77
Anti-Theft Alarm
............................................65
Arming the Alarm................................................. 65
Disarming the Alarm........................................... 65
Appendices....................................................456 Apps.................................................................406
........................................................................\
......... 406
SiriusXM Traffic and Travel Link................... 407
Audible Warnings and Indicators.............87 Automatic Transmission Warning
Chime.................................................................. 88
Engine On Warning Chime................................ 87
Headlamps On Warning Chime..................... 88
Key in Ignition Warning Chime......................... 87
Keyless Warning Alert ........................................ 87
Parking Brake On Warning Chime.................88
Audio Control
..................................................66
Type One.................................................................. 67
Type Two................................................................. 67
Audio System
.................................................312
General Information........................................... 312
Audio Unit - Vehicles With: AM/FM/CD/ SYNC/Satellite Radio
..............................318
Audio Unit - Vehicles With: AM/FM/CD/ SYNC..............................................................315
Audio Unit - Vehicles With: AM/FM/ CD....................................................................313
Audio Unit - Vehicles With: Premium AM/FM/CD...................................................319
Audio Unit - Vehicles With: Sony AM/ FM/CD...........................................................320
Autolamps.........................................................73 Windshield Wiper Activated
Headlamps......................................................... 73
Automatic Climate Control......................105 Temperature Control......................................... 107
Automatic High Beam Control
..................75
Activating the System......................................... 75
Manually Overriding the System.................... 76
Automatic Transmission
...........................144
Brake-Shift Interlock Override....................... 146
If Your Vehicle Gets Stuck In Mud or Snow................................................................... 147
SelectShift Automatic ™
Transmission................................................... 145
Transmission Selector Positions.................. 144
Automatic Transmission Fluid Check.............................................................247
Auto-Start-Stop............................................133 Disabling Auto StartStop................................ 134
Enabling Auto StartStop.................................. 133
Autowipers.......................................................69
473
Escape/Kuga (TM2), enUSA, First Printing Index

Universal Garage Door Opener...............120
HomeLink Wireless Control System...........120
USB Port
.........................................................326
Using Adaptive Cruise Control.................175 Automatic Braking.............................................. 176
Automatic Cancel............................................... 178
Changing the Set Speed................................... 177
Detection Beam Issues..................................... 176
Forward Alert Function..................................... 179
Setting a Speed.................................................... 177
Setting the Vehicle Gap.................................... 177
Standby Mode...................................................... 178
Switching the System Off................................ 178
Switching the System On................................. 177
Using the System................................................. 177
Using Cruise Control....................................174 Switching Cruise Control Off.......................... 174
Switching Cruise Control On........................... 174
Using Four-Wheel Drive
.............................148
Driving in Special Conditions With
Four-Wheel Drive.......................................... 148
Using MyKey With Remote Start Systems..........................................................52
Using Snow Chains
.....................................284
Using Stability Control...............................160
Using SYNC™ With Your Media Player............................................................348
Accessing Your USB Song Library...............352
Bluetooth Devices and System Settings............................................................ 354
Connecting Your Digital Media Player to the USB Port.......................................................... 348
Media Menu Features....................................... 352
Media Voice Commands................................ 349
USB 2...................................................................... 354
Voice Commands for Audio Sources.........355
Using SYNC™ With Your Phone.............331 Accessing Features through the Phone
Menu.................................................................. 336
Accessing Your Phone Settings................... 339
Bluetooth Devices............................................. 340
Making Calls........................................................ 334
Pairing a Phone for the First Time................331
Pairing Subsequent Phones.......................... 332
Phone Options during an Active Call.........335
Phone Voice Commands................................ 333
Receiving Calls.................................................... 335
System Settings.................................................. 341Text Messaging...................................................
337
Using Traction Control................................158 Switching the System Off............................... 158
System Indicator Lights and Messages.......................................................... 158
Using a Switch..................................................... 158
Using the Information Display Controls............................................................. 158
Using Voice Recognition
...........................329
Audio Voice Commands................................. 378
Initiating a Voice Session................................ 329
Mobile App Voice Commands....................... 381
Navigation Voice Commands....................... 380
Phone Voice Commands................................ 379
SiriusXM Traffic and Travel Link Voice Commands..................................................... 382
System Interaction and Feedback..............330
Voice Settings Commands............................ 382
Utilizing the Mediation/Arbitration Program (Canada Only)..........................221
V
Vehicle Care....................................................261 General Information.......................................... 261
Vehicle Certification Label
......................300
Vehicle Identification Number...............299
Vehicle Storage
............................................266
Battery.................................................................... 267
Body....................................................................... 266
Brakes..................................................................... 267
Cooling system................................................... 267
Engine.................................................................... 266
Fuel system.......................................................... 267
General.................................................................. 266
Miscellaneous...................................................... 267
Removing Vehicle From Storage.................. 267
Tires........................................................................\
. 267
Ventilation See: Climate Control......................................... 104
VIN See: Vehicle Identification Number............299
Voice Control
....................................................67
W
Warning Lamps and Indicators................85 Adaptive Cruise Control.................................... 85
482
Escape/Kuga (TM2), enUSA, First Printing Index