2017 FORD ESCAPE bluetooth

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
The device is not
connected.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 383).
The file format is not
supported by SYNC 3.
Perform a master reset. See
Settings
(page 408).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
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Escape/Kuga (TM2), enUSA, First Printing SYNC™ 3
(If Equipped)

Wi-Fi Issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connection.
Check for a poor Wi-Fi
signal.
Weak signal.
Use a unique name for your
SSID, don’t use the default
name unless it contains a
unique identifier, such as
part of the MAC address.
Multiple Access points
within range with the same
SSID.
Position the vehicle close to
the hotspot with the front of
the vehicle facing the
hotspot direction and
remove obstacles if
possible. Other Wi-Fi,
Bluetooth, microwave and
cordless phones may cause
interference.
Weak signal probably due
to distance from the
hotspot, obstruction or high
interference.
Disconnecting after
successful connection.
If the vehicle is equipped
with heated windshield, try
positioning the vehicle so
that the windshield is not
facing the hotspot. If you
have metallic window tinting
There may be an obstruction
between SYNC 3 and the
hotspot.
Poor signal seen by SYNC 3
despite being near a
hotspot.
but not on the windshield,
position the vehicle to face
the hotspot. If all windows
are tinted, you can open the
windows in the direction of
the hotspot if that is feas-
ible.
Try to remove other
obstructions that may
impact signal quality such
as opening the garage door.
Please set the network to
visible and try again.
The hotspot was defined as
a hidden network.
A hotspot is not listed in the
list of available networks.
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Escape/Kuga (TM2), enUSA, First Printing SYNC™ 3 (If Equipped)

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
On an iPhone with iOS7+, to
force close an app, double
tap the home button then
swipe up on the app to close
it. Tap the home button
again, then select the app
again to restart it. After a
few seconds, the app should
then appear in SYNC 3's
Mobile App's Menu.
Switch Bluetooth off and
then on to reset it on your
phone. If you are in your
vehicle, SYNC 3 should be
able to automatically re-
connect to your phone if you
press the "Phone" button.
There is a Bluetooth issue
on some older versions of
the Android operating
system that may cause apps
that were found on your
previous vehicle drive to not
be found again if you did not
switch Bluetooth off.
My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.
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Escape/Kuga (TM2), enUSA, First Printing SYNC™ 3 (If Equipped)

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC 3's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
You may need to reset the
USB connection to SYNC 3.
My iPhone is connected, my
app is running, I restarted
the app but I still cannot find
it on SYNC 3.
Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC 3, but there is
no sound or the sound is
very low.
Force close or uninstall the
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
that setting in the app's
settings menu on the phone.
Some Android devices have
a limited number of
Bluetooth ports that apps
can use to connect. If you
have more AppLink apps on
your phone than the number
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.
I can only see some of the
AppLink apps running on my
phone listed in the SYNC 3
Mobile Apps Menu. Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
what I am
saying. Refer to the audio display during an active
voice session to find a list of voice
commands there.
Wait for the system to prompt you before
you state your command.
You may be speaking too
soon or at the wrong
time.
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Escape/Kuga (TM2), enUSA, First Printing SYNC™ 3 (If Equipped)

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
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Escape/Kuga (TM2), enUSA, First Printing SYNC™ 3 (If Equipped)

Engine Specifications - 2.5L....................295
Drivebelt Routing............................................... 296
Entertainment..............................................383 AM/FM Radio...................................................... 384
Apps........................................................................\
392
Bluetooth Stereo or USB................................. 391
CD........................................................................\
... 390
HD Radio ™ Information (If
Available)......................................................... 387
SIRIUS® Satellite Radio (If Activated)........................................................ 385
Sources................................................................. 384
Supported Media Players, Formats and Metadata Information................................ 392
USB Ports............................................................. 392
Environment......................................................14
EPB See: Electric Parking Brake............................. 154
Essential Towing Checks..........................206 Before Towing a Trailer.................................... 207
Hitches.................................................................. 206
Launching or Retrieving a Boat or Personal Watercraft (PWC)........................................ 207
Safety Chains...................................................... 206
Trailer Brakes...................................................... 206
Trailer Lamps...................................................... 206
When Towing a Trailer...................................... 207
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
Extended Service Plan (ESP).................435 EXTENDED SERVICE PLAN (CANADA
ONLY)............................................................... 436
Ford Protect (U.S. Only)................................. 435
Exterior Mirrors................................................79
Blind Spot Monitor.............................................. 80
Fold-Away Exterior Mirrors.............................. 80
Heated Exterior Mirrors...................................... 80
Integrated Blind Spot Mirrors.......................... 80
Memory Mirrors.................................................... 80
Power Exterior Mirrors........................................ 79
F
Fastening the Seatbelts..............................28 How to Extract Seatbelts in the Rear
Outboard Positions........................................ 30
Seatbelt Locking Modes.................................... 29Using Seatbelts During Pregnancy................28
Floor Mats
.......................................................210
Fog Lamps - Front See: Front Fog Lamps......................................... 76
Ford Credit
..........................................................11
US Only...................................................................... 11
Four-Wheel Drive
.........................................148
Principle of Operation....................................... 148
Front Fog Lamps............................................76
Front Parking Aid
..........................................162
Obstacle Distance Indicator........................... 163
Front Passenger Sensing System.............37
Fuel and Refueling.......................................135
Fuel Consumption
.......................................140
Calculating Fuel Economy.............................. 140
Filling the Fuel Tank.......................................... 140
Fuel Filler Funnel Location........................136
Fuel Quality.....................................................136 Choosing the Right Fuel................................... 136
Fuel Shutoff
....................................................213
Fuses.................................................................225
Fuse Specification Chart
...........................225
Luggage Compartment Fuse Panel.............231
Passenger Compartment Fuse
Panel
.................................................................. 228
Power Distribution Box.................................... 225
Pre-Fuse Box....................................................... 225
G
Garage Door Opener See: Universal Garage Door Opener...........120
Gauges...............................................................83 Engine Coolant Temperature Gauge............84
Fuel Gauge............................................................. 84
Information Display............................................. 83
General Information on Radio Frequencies...................................................44
Intelligent Access................................................. 44
General Maintenance Information........437 Multi-Point Inspection..................................... 439
Owner Checks and Services......................... 438
Protecting Your Investment........................... 437
Why Maintain Your Vehicle?.......................... 437
Why Maintain Your Vehicle at Your Dealership?..................................................... 437
Getting Assistance Outside the U.S. and Canada...........................................................221
476
Escape/Kuga (TM2), enUSA, First Printing Index

Scheduled Maintenance and Mechanical
Repairs................................................................... 11
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control............................................................48
Reporting Safety Defects (Canada Only)..............................................................223
Reporting Safety Defects (U.S. Only)
..............................................................223
Roadside Assistance...................................212
Vehicles Sold in Canada: Getting Roadside
Assistance......................................................... 212
Vehicles Sold in Canada: Roadside Assistance Program Coverage.................. 213
Vehicles Sold in Canada: Using Roadside Assistance........................................................ 213
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 212
Vehicles Sold in the United States: Using Roadside Assistance.................................... 212
Roadside Emergencies...............................212
Roof Racks and Load Carriers..................197 Adjusting the Crossbar..................................... 197
Running-In See: Breaking-In................................................ 209
Running Out of Fuel
....................................136
Adding Fuel From a Portable Fuel
Container........................................................... 137
Filling a Portable Fuel Container................... 137
S
Safety Canopy ™
............................................40
Safety Precautions.......................................135
Satellite Radio..............................................324
Satellite Radio Electronic Serial Number
(ESN)................................................................. 325
Satellite Radio Reception Factors...............324
SIRIUS® Satellite Radio Service.................. 324
Troubleshooting................................................. 325
Scheduled Maintenance Record
...........445
Scheduled Maintenance...........................437
Seatbelt Extension........................................33
Seatbelt Height Adjustment.....................30
Seatbelt Reminder
..........................................31
Belt-Minder™......................................................... 31
Seatbelts............................................................27 Principle of Operation......................................... 27Seatbelt Warning Lamp and Indicator
Chime................................................................31
Conditions of operation...................................... 31
Seats...................................................................112
Security..............................................................63
Settings..........................................................408 911 Assist................................................................ 413
Ambient Lighting................................................ 418
Bluetooth.............................................................. 410
Clock....................................................................... 410
Display.................................................................... 419
General.................................................................... 417
Media Player....................................................... 409
Mobile Apps.......................................................... 416
Navigation............................................................. 414
Phone..................................................................... 410
Radio....................................................................... 413
Sound.................................................................... 408
Valet Mode........................................................... 420
Vehicle.................................................................... 418
Voice Control....................................................... 420
Wi-Fi........................................................................\
418
Side Airbags.....................................................39
Side Sensing System..................................163 Obstacle Distance Indicator........................... 164
Sitting in the Correct Position...................112
Snow Chains See: Using Snow Chains................................. 284
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
Notice to Owners of Pickup Trucks and Utility Type Vehicles........................................ 12
On Board Diagnostics Data Link Connector............................................................ 12
Special Instructions.............................................. 12
Using Your Vehicle as an Ambulance............13
Using Your Vehicle With a Snowplow............13
Special Operating Conditions Scheduled Maintenance..............................................443
Exceptions........................................................... 444
Speed Control See: Cruise Control............................................. 174
Stability Control............................................159 Principle of Operation....................................... 159
Starter Switch See: Ignition Switch........................................... 128
Starting a Gasoline Engine........................129 Automatic Engine Shutdown........................ 130
480
Escape/Kuga (TM2), enUSA, First Printing Index

Universal Garage Door Opener...............120
HomeLink Wireless Control System...........120
USB Port
.........................................................326
Using Adaptive Cruise Control.................175 Automatic Braking.............................................. 176
Automatic Cancel............................................... 178
Changing the Set Speed................................... 177
Detection Beam Issues..................................... 176
Forward Alert Function..................................... 179
Setting a Speed.................................................... 177
Setting the Vehicle Gap.................................... 177
Standby Mode...................................................... 178
Switching the System Off................................ 178
Switching the System On................................. 177
Using the System................................................. 177
Using Cruise Control....................................174 Switching Cruise Control Off.......................... 174
Switching Cruise Control On........................... 174
Using Four-Wheel Drive
.............................148
Driving in Special Conditions With
Four-Wheel Drive.......................................... 148
Using MyKey With Remote Start Systems..........................................................52
Using Snow Chains
.....................................284
Using Stability Control...............................160
Using SYNC™ With Your Media Player............................................................348
Accessing Your USB Song Library...............352
Bluetooth Devices and System Settings............................................................ 354
Connecting Your Digital Media Player to the USB Port.......................................................... 348
Media Menu Features....................................... 352
Media Voice Commands................................ 349
USB 2...................................................................... 354
Voice Commands for Audio Sources.........355
Using SYNC™ With Your Phone.............331 Accessing Features through the Phone
Menu.................................................................. 336
Accessing Your Phone Settings................... 339
Bluetooth Devices............................................. 340
Making Calls........................................................ 334
Pairing a Phone for the First Time................331
Pairing Subsequent Phones.......................... 332
Phone Options during an Active Call.........335
Phone Voice Commands................................ 333
Receiving Calls.................................................... 335
System Settings.................................................. 341Text Messaging...................................................
337
Using Traction Control................................158 Switching the System Off............................... 158
System Indicator Lights and Messages.......................................................... 158
Using a Switch..................................................... 158
Using the Information Display Controls............................................................. 158
Using Voice Recognition
...........................329
Audio Voice Commands................................. 378
Initiating a Voice Session................................ 329
Mobile App Voice Commands....................... 381
Navigation Voice Commands....................... 380
Phone Voice Commands................................ 379
SiriusXM Traffic and Travel Link Voice Commands..................................................... 382
System Interaction and Feedback..............330
Voice Settings Commands............................ 382
Utilizing the Mediation/Arbitration Program (Canada Only)..........................221
V
Vehicle Care....................................................261 General Information.......................................... 261
Vehicle Certification Label
......................300
Vehicle Identification Number...............299
Vehicle Storage
............................................266
Battery.................................................................... 267
Body....................................................................... 266
Brakes..................................................................... 267
Cooling system................................................... 267
Engine.................................................................... 266
Fuel system.......................................................... 267
General.................................................................. 266
Miscellaneous...................................................... 267
Removing Vehicle From Storage.................. 267
Tires........................................................................\
. 267
Ventilation See: Climate Control......................................... 104
VIN See: Vehicle Identification Number............299
Voice Control
....................................................67
W
Warning Lamps and Indicators................85 Adaptive Cruise Control.................................... 85
482
Escape/Kuga (TM2), enUSA, First Printing Index