2017 FORD ESCAPE USB

Cell phone issues
Possible solution
Possible cause
Issue
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion. USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream.
423
Escape/Kuga (TM2), enUSA, First Printing SYNC™ 3 (If Equipped)

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
The device is not
connected.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 383).
The file format is not
supported by SYNC 3.
Perform a master reset. See
Settings
(page 408).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
424
Escape/Kuga (TM2), enUSA, First Printing SYNC™ 3
(If Equipped)

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
to SYNC 3 in order to find
AppLink-capable apps on
your device. iPhone users
must also connect to a USB
port with an Apple USB
cable.
Make sure you have down-
loaded and installed the
latest version of the app
from your phone's app store.
Make sure the app is running
on your phone. Some apps
AppLink-enabled apps are
not installed and running on
your mobile device.
My phone is connected, but
I still cannot find any apps.
require you to register or
login to the app on the
phone before using them
with AppLink. Also, some
may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.
Closing and restarting apps
may help SYNC 3 find the
application if you cannot
discover it inside the vehicle.
On an Android device, if
apps have an 'Exit' or 'Quit'
Sometimes apps do not
properly close and re-open
their connection to SYNC 3,
over ignition cycles, for
example.
My phone is connected, my
app(s) are running, but I still
cannot find any apps.
option, then select it and
restart the app. If the app
does not have that option,
select the phone's settings
menu and select 'Apps',
then find the particular app
and choose 'Force stop.' Do
not forget to restart the app
afterward, then select "Find
New Apps" on SYNC 3.
427
Escape/Kuga (TM2), enUSA, First Printing SYNC™ 3 (If Equipped)

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC 3's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
You may need to reset the
USB connection to SYNC 3.
My iPhone is connected, my
app is running, I restarted
the app but I still cannot find
it on SYNC 3.
Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC 3, but there is
no sound or the sound is
very low.
Force close or uninstall the
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
that setting in the app's
settings menu on the phone.
Some Android devices have
a limited number of
Bluetooth ports that apps
can use to connect. If you
have more AppLink apps on
your phone than the number
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.
I can only see some of the
AppLink apps running on my
phone listed in the SYNC 3
Mobile Apps Menu. Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
what I am
saying. Refer to the audio display during an active
voice session to find a list of voice
commands there.
Wait for the system to prompt you before
you state your command.
You may be speaking too
soon or at the wrong
time.
429
Escape/Kuga (TM2), enUSA, First Printing SYNC™ 3 (If Equipped)

Voice command issues
Possible solution
Possible cause
Issue
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the names
stored on your media player or USB flash
drive. It is able to make some exceptions
for very popular artist names (for example,
U2) such that you can always use the
English pronunciation for these artists.
You may be saying the
foreign names using the
currently selected
language for SYNC 3.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
tracks, artists,
albums, genres
and playlist
names from my
media player or
USB flash drive.
SYNC 3 uses a synthetically generated
voice rather than pre-recorded human
voice.
SYNC 3 uses text-to-
speech voice prompt
technology.
The system
generates voice
prompts and
the pronunci-
ation of some
words may not
be accurate for
my language. SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
431
Escape/Kuga (TM2), enUSA, First Printing SYNC™ 3 (If Equipped)

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
432
Escape/Kuga (TM2), enUSA, First Printing SYNC™ 3 (If Equipped)

Engine Specifications - 2.5L....................295
Drivebelt Routing............................................... 296
Entertainment..............................................383 AM/FM Radio...................................................... 384
Apps........................................................................\
392
Bluetooth Stereo or USB................................. 391
CD........................................................................\
... 390
HD Radio ™ Information (If
Available)......................................................... 387
SIRIUS® Satellite Radio (If Activated)........................................................ 385
Sources................................................................. 384
Supported Media Players, Formats and Metadata Information................................ 392
USB Ports............................................................. 392
Environment......................................................14
EPB See: Electric Parking Brake............................. 154
Essential Towing Checks..........................206 Before Towing a Trailer.................................... 207
Hitches.................................................................. 206
Launching or Retrieving a Boat or Personal Watercraft (PWC)........................................ 207
Safety Chains...................................................... 206
Trailer Brakes...................................................... 206
Trailer Lamps...................................................... 206
When Towing a Trailer...................................... 207
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
Extended Service Plan (ESP).................435 EXTENDED SERVICE PLAN (CANADA
ONLY)............................................................... 436
Ford Protect (U.S. Only)................................. 435
Exterior Mirrors................................................79
Blind Spot Monitor.............................................. 80
Fold-Away Exterior Mirrors.............................. 80
Heated Exterior Mirrors...................................... 80
Integrated Blind Spot Mirrors.......................... 80
Memory Mirrors.................................................... 80
Power Exterior Mirrors........................................ 79
F
Fastening the Seatbelts..............................28 How to Extract Seatbelts in the Rear
Outboard Positions........................................ 30
Seatbelt Locking Modes.................................... 29Using Seatbelts During Pregnancy................28
Floor Mats
.......................................................210
Fog Lamps - Front See: Front Fog Lamps......................................... 76
Ford Credit
..........................................................11
US Only...................................................................... 11
Four-Wheel Drive
.........................................148
Principle of Operation....................................... 148
Front Fog Lamps............................................76
Front Parking Aid
..........................................162
Obstacle Distance Indicator........................... 163
Front Passenger Sensing System.............37
Fuel and Refueling.......................................135
Fuel Consumption
.......................................140
Calculating Fuel Economy.............................. 140
Filling the Fuel Tank.......................................... 140
Fuel Filler Funnel Location........................136
Fuel Quality.....................................................136 Choosing the Right Fuel................................... 136
Fuel Shutoff
....................................................213
Fuses.................................................................225
Fuse Specification Chart
...........................225
Luggage Compartment Fuse Panel.............231
Passenger Compartment Fuse
Panel
.................................................................. 228
Power Distribution Box.................................... 225
Pre-Fuse Box....................................................... 225
G
Garage Door Opener See: Universal Garage Door Opener...........120
Gauges...............................................................83 Engine Coolant Temperature Gauge............84
Fuel Gauge............................................................. 84
Information Display............................................. 83
General Information on Radio Frequencies...................................................44
Intelligent Access................................................. 44
General Maintenance Information........437 Multi-Point Inspection..................................... 439
Owner Checks and Services......................... 438
Protecting Your Investment........................... 437
Why Maintain Your Vehicle?.......................... 437
Why Maintain Your Vehicle at Your Dealership?..................................................... 437
Getting Assistance Outside the U.S. and Canada...........................................................221
476
Escape/Kuga (TM2), enUSA, First Printing Index

Universal Garage Door Opener...............120
HomeLink Wireless Control System...........120
USB Port
.........................................................326
Using Adaptive Cruise Control.................175 Automatic Braking.............................................. 176
Automatic Cancel............................................... 178
Changing the Set Speed................................... 177
Detection Beam Issues..................................... 176
Forward Alert Function..................................... 179
Setting a Speed.................................................... 177
Setting the Vehicle Gap.................................... 177
Standby Mode...................................................... 178
Switching the System Off................................ 178
Switching the System On................................. 177
Using the System................................................. 177
Using Cruise Control....................................174 Switching Cruise Control Off.......................... 174
Switching Cruise Control On........................... 174
Using Four-Wheel Drive
.............................148
Driving in Special Conditions With
Four-Wheel Drive.......................................... 148
Using MyKey With Remote Start Systems..........................................................52
Using Snow Chains
.....................................284
Using Stability Control...............................160
Using SYNC™ With Your Media Player............................................................348
Accessing Your USB Song Library...............352
Bluetooth Devices and System Settings............................................................ 354
Connecting Your Digital Media Player to the USB Port.......................................................... 348
Media Menu Features....................................... 352
Media Voice Commands................................ 349
USB 2...................................................................... 354
Voice Commands for Audio Sources.........355
Using SYNC™ With Your Phone.............331 Accessing Features through the Phone
Menu.................................................................. 336
Accessing Your Phone Settings................... 339
Bluetooth Devices............................................. 340
Making Calls........................................................ 334
Pairing a Phone for the First Time................331
Pairing Subsequent Phones.......................... 332
Phone Options during an Active Call.........335
Phone Voice Commands................................ 333
Receiving Calls.................................................... 335
System Settings.................................................. 341Text Messaging...................................................
337
Using Traction Control................................158 Switching the System Off............................... 158
System Indicator Lights and Messages.......................................................... 158
Using a Switch..................................................... 158
Using the Information Display Controls............................................................. 158
Using Voice Recognition
...........................329
Audio Voice Commands................................. 378
Initiating a Voice Session................................ 329
Mobile App Voice Commands....................... 381
Navigation Voice Commands....................... 380
Phone Voice Commands................................ 379
SiriusXM Traffic and Travel Link Voice Commands..................................................... 382
System Interaction and Feedback..............330
Voice Settings Commands............................ 382
Utilizing the Mediation/Arbitration Program (Canada Only)..........................221
V
Vehicle Care....................................................261 General Information.......................................... 261
Vehicle Certification Label
......................300
Vehicle Identification Number...............299
Vehicle Storage
............................................266
Battery.................................................................... 267
Body....................................................................... 266
Brakes..................................................................... 267
Cooling system................................................... 267
Engine.................................................................... 266
Fuel system.......................................................... 267
General.................................................................. 266
Miscellaneous...................................................... 267
Removing Vehicle From Storage.................. 267
Tires........................................................................\
. 267
Ventilation See: Climate Control......................................... 104
VIN See: Vehicle Identification Number............299
Voice Control
....................................................67
W
Warning Lamps and Indicators................85 Adaptive Cruise Control.................................... 85
482
Escape/Kuga (TM2), enUSA, First Printing Index