The Better Business Bureau (BBB) Auto
Line Program (U.S. Only).....................206
Utilizing the Mediation/Arbitration Program (Canada Only).......................207
Getting Assistance Outside the U.S. and Canada........................................................207
Ordering Additional Owner's Literature
....................................................208
Reporting Safety Defects (U.S. Only)............................................................209
Reporting Safety Defects (Canada Only)............................................................209
Fuses
Fuse Specification Chart
.............................211
Changing a Fuse..........................................220
Maintenance
General Information
....................................222
Opening and Closing the Hood..............222
Under Hood Overview - Hybrid Electric Vehicle (HEV)
............................................223
Under Hood Overview - Plug-In Hybrid Electric Vehicle (PHEV)
.........................225
Engine Oil Dipstick
......................................226
Engine Oil Check..........................................226
Oil Change Indicator Reset.......................227
Engine Coolant Check...............................228
Automatic Transmission Fluid Check............................................................232
Brake Fluid Check
........................................232
Power Steering Fluid Check.....................232
Washer Fluid Check....................................232
Fuel Filter
........................................................233
Changing the 12V Battery
.........................233
Checking the Wiper Blades
......................234
Changing the Wiper Blades
.....................235
Adjusting the Headlamps.........................236
Removing a Headlamp..............................238
Changing a Bulb
...........................................238
Bulb Specification Chart...........................242 Changing the Engine Air Filter................244
Vehicle Care
General Information....................................247
Cleaning Products.......................................247
Cleaning the Exterior..................................247
Waxing.............................................................248
Cleaning the Engine
...................................249
Cleaning the Windows and Wiper Blades..........................................................249
Cleaning the Interior
...................................250
Cleaning the Instrument Panel and Instrument Cluster Lens.........................251
Cleaning Leather Seats
.............................252
Repairing Minor Paint Damage...............252
Cleaning the Wheels
..................................252
Vehicle Storage
.............................................253
Body Styling Kits..........................................254
Wheels and Tires
Tire Sealant and Inflator Kit....................255
Tire Care
...........................................................261
Using Summer Tires
....................................275
Using Snow Chains
.....................................276
Tire Pressure Monitoring System...........276
Technical Specifications..........................280
Capacities and Specific- ations
Engine Specifications................................282
Motorcraft Parts...........................................283
Vehicle Identification Number................284
Vehicle Certification Label
.......................285
Transmission Code Designation
............285
Capacities and Specifications...............286
Audio System
General Information...................................289
Audio Unit - Vehicles With: AM/FM/ CD.................................................................290
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C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Table of Contents
PRINCIPLE OF OPERATION
WARNINGS
Airbags do not inflate slowly or
gently, and the risk of injury from a
deploying airbag is the greatest close
to the trim covering the airbag module. All occupants of your vehicle,
including the driver, should always
properly wear their safety belts, even
when an airbag supplemental restraint
system is provided. Failure to properly wear
your safety belt could seriously increase
the risk of injury or death. Always transport children 12 years
old and under in the back seat and
always properly use appropriate
child restraints. Failure to follow this could
seriously increase the risk of injury or death. Never place your arm over the airbag
module as a deploying airbag can
result in serious arm fractures or
other injuries. Airbags can kill or injure a child in a
child seat. Never place a rear-facing
child seat in front of an active airbag.
If you must use a forward-facing child seat
in the front seat, move the seat upon which
the child seat is installed all the way back. Do not attempt to service, repair, or
modify the airbag supplemental
restraint systems or its fuses as you
could be seriously injured or killed. Contact
your authorized dealer as soon as possible. Several airbag system components
get hot after inflation. Do not touch
them after inflation as this may result
in serious injury. If the airbag has deployed, the airbag
will not function again and must be
replaced immediately. If the airbag
is not replaced, the unrepaired area will
increase the risk of injury in a crash. The airbags are a supplemental restraint
system and are designed to work with the
safety belts to help protect the driver and
right front passenger from certain upper
body injuries. Airbags do not inflate slowly;
there is a risk of injury from a deploying
airbag.
Note:
You will hear a loud bang and see a
cloud of harmless powdery residue if an
airbag deploys. This is normal.
The airbags inflate and deflate rapidly
upon activation. After airbag deployment,
it is normal to notice a smoke-like, powdery
residue or smell the burnt propellant. This
may consist of cornstarch, talcum powder
(to lubricate the bag) or sodium
compounds (for example, baking soda)
that result from the combustion process
that inflates the airbag. Small amounts of
sodium hydroxide may be present which
may irritate the skin and eyes, but none of
the residue is toxic.
While the system is designed to help
reduce serious injuries, contact with a
deploying airbag may also cause abrasions
or swelling. Temporary hearing loss is also
a possibility as a result of the noise
associated with a deploying airbag.
Because airbags must inflate rapidly and
with considerable force, there is the risk of
death or serious injuries such as fractures,
facial and eye injuries or internal injuries,
particularly to occupants who are not
properly restrained or are otherwise out of
position at the time of airbag deployment.
Thus, it is extremely important that
occupants be properly restrained as far
away from the airbag module as possible
while maintaining vehicle control.
Routine maintenance of the airbags is not
required.
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C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Supplementary Restraints System
If you think that the status of the passenger
airbag off indicator lamp is incorrect, check
for the following:
•
Objects lodged underneath the seat.
• Objects between the seat cushion and
the center console.
• Objects hanging off the seatback.
• Objects stowed in the seatback map
pocket.
• Objects placed on the occupant's lap.
• Cargo interference with the seat
• Other passengers pushing or pulling on
the seat.
• Rear passenger feet and knees resting
or pushing on the seat.
The conditions listed above may cause the
weight of a properly seated occupant to
be incorrectly interpreted by the passenger
sensing system. The person in the front
passenger seat may appear heavier or
lighter due to the conditions described in
the list above. Make sure the front passenger
sensing system is operating
properly. See Crash Sensors
and Airbag Indicator (page 45).
If the airbag readiness lamp is lit, do
the following:
The driver or adult passengers should
check for objects that lodged underneath
the front passenger seat, or cargo
interfering with the seat.
If there are lodged objects, or cargo is
interfering with the seat, take the following
steps to remove the obstruction:
• Pull the vehicle over.
• Turn the vehicle off.
• Driver or adult passengers should
check for any objects lodged
underneath the front passenger seat
or cargo interfering with the seat. •
Remove the obstruction(s) (if found).
• Restart the vehicle.
• Wait at least two minutes and verify
that the airbag readiness lamp is no
longer illuminated.
• If the airbag readiness lamp remains
illuminated, this may or may not be a
problem due to the front passenger
sensing system.
Do not attempt to repair or service the
system. Take your vehicle immediately to
an authorized dealer.
If it is necessary to modify an advanced
front airbag system to accommodate a
person with disabilities, contact your
authorized dealer.
SIDE AIRBAGS WARNINGS
Do not place objects or mount
equipment on or near the airbag
cover, on the side of the seatbacks
(of the front seats), or in front seat areas
that may come into contact with a
deploying airbag. Failure to follow these
instructions may increase the risk of
personal injury in the event of a crash. Do not use accessory seat covers.
The use of accessory seat covers
may prevent the deployment of the
side airbags and increase the risk of injury
in an accident. Do not lean your head on the door.
The side airbag could injure you as it
deploys from the side of the
seatback. Do not attempt to service, repair, or
modify the airbag, its fuses or the
seat cover on a seat containing an
airbag as you could be seriously injured or
killed. Contact your authorized dealer as
soon as possible.
42
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Supplementary Restraints SystemE67017
WARNINGS
Do not lean your head on the door.
The curtain airbag could injure you
as it deploys from the headliner.
Do not attempt to service, repair, or
modify the curtain airbag
supplemental restraint system, its
fuses, the A, B, or C pillar trim, or the
headliner on a vehicle containing curtain
airbags as you could be seriously injured
or killed. Contact your authorized dealer
as soon as possible. All occupants of your vehicle,
including the driver, should always
properly wear their seatbelts, even
when an airbag supplemental restraint
system is provided. Failure to properly wear
your seatbelt could seriously increase the
risk of injury or death. To reduce risk of injury, do not
obstruct or place objects in the
deployment path of the airbag.
If the curtain airbags have deployed,
the curtain airbags will not function
again. The curtain airbags (including
the A, B and C pillar trim and headliner)
must be inspected and serviced as soon
as possible. If the curtain airbag is not
replaced, the unrepaired area will increase
the risk of injury in a crash. The Safety Canopy deploys during
significant side crashes or when a certain
likelihood of a rollover event is detected
by the rollover sensor. The Safety Canopy
is mounted to the roof side-rail sheet
metal, behind the headliner, above each
row of seats. In certain sideways crashes
or rollover events, the Safety Canopy will
be activated, regardless of which seats are
occupied. The Safety Canopy is designed
to inflate between the side window area
and occupants to further enhance
protection provided in side impact crashes
and rollover events. The system consists of the following:
•
Safety Canopy curtain airbags located
above the trim panels over the front
and rear side windows identified by a
label or wording on the headliner or
roof-pillar trim.
• A flexible headliner which opens above
the side doors to allow air curtain
deployment · Crash sensors and monitoring
system with a readiness
indicator. See Crash Sensors
and Airbag Indicator (page 45).
Properly restrain children 12 years old and
under in the rear seats. The Safety Canopy
will not interfere with children restrained
using a properly installed child or booster
seat because it is designed to inflate
downward from the headliner above the
doors along the side window opening.
The design and development of the Safety
Canopy included recommended testing
procedures that were developed by a
group of automotive safety experts known
as the Side Airbag Technical Working
Group. These recommended testing
procedures help reduce the risk of injuries
related to the deployment of side airbags
(including the Safety Canopy).
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C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Supplementary Restraints SystemE75004 E67017
FUSE SPECIFICATION CHART
Pre-Fuse Box
Your vehicle has a pre-fuse box attached
to the power distribution box. There is a
second pre-fuse box attached to the
12-volt battery terminal in the rear of your
vehicle. They contain high-current fuses.
If you need to replace one of these fuses,
see an authorized dealer.
Power Distribution Box
WARNINGS
Always disconnect the battery before
servicing high current fuses. WARNINGS
To reduce risk of electrical shock,
always replace the cover to the
power distribution box before
reconnecting the battery or refilling fluid
reservoirs. The power distribution box is located in
the engine compartment. It has
high-current fuses that protect your
vehicle's main electrical systems from
overloads.
If you disconnect and reconnect the
battery, you will need to reset some
features. See Changing the 12V Battery
(page 233).
Lift the release lever at the rear of the cover
to remove it. 211
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing FusesE162196
Protected components
Fuse amp rating
Fuse or relay number
Cooling fan module.
50A Midi
F1
Electric water pump.
50A Midi
F2
Body control module supply 1.
50A Midi
F3
Body control module supply 2.
50A Midi
F4
Not used.
—
F5
Not used.
—
F6
Anti-lock brake system pump.
40A 2
F7
Anti-lock brake system valve.
30A 2
F8
Vacuum pump.
40A 2
F9
Heater blower motor.
40A 2
F10
Engine management.
30A 2
F11
Not used.
—
F12
Powertrain control module relay.
25A 2
F13
Rear wiper.
20A 2
F14
Body control module KL30 supply.
30A 2
F15
Body control module 15 feed.
20A 2
F16
Transmission oil pump (C-MAX Energi).
20A 2
F17
Front wiper motor.
20A 2
F18
Anti-lock brake system and electronic
stability program module.
5A 1
F19
Horn.
15A 1
F20
Stop light switch.
5A 1
F21
Vacuum pump monitoring.
5A 1
F22
212
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Fuses
Protected components
Fuse amp rating
Fuse or relay number
Engine control module 15.
5A 1
F23
Powertrain control module 15.
Transmission oil pump 15.
Relay coils.
5A 1
F24
Light switch module.
Motor electronic cooling pump.
10A 1
F25
Electronic power assist steering module
15.
5A 1
F26
Mass air flow sensor.
5A 1
F27
Powertrain control module.
15A 1
F28
Electronic air conditioning compressor.
10A 1
F29
Positive temperature coefficient heater.
Engine control module.
10A 1
F30
Powertrain control module.
Charge port light ring (C-MAX Energi).
5A 1
F31
Vehicle power 2.
20A 1
F32
Vehicle power 4.
15A 1
F33
Injectors.
10A 1
F34
Vehicle power 3.
10A 1
F35
Vehicle power 1.
20A 1
F36
Vacuum pump.
Micro relay
R1
Horn.
Micro relay
R2
Hybrid powertrain control.
Micro relay
R3
Front wiper.
Micro relay
R4
Vacuum pump.
Micro relay
R5
Front and rear wiper high-low.
Micro relay
R6
Not used.
—
R7
213
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Fuses
Protected components
Fuse amp rating
Fuse or relay number
Ignition feed.
Power relay
R8
Not used.
—
R9
Not used.
—
R10
Not used.
—
R11
Cooling fan.
Power relay
R12
Heater blower.
Mini relay
R13
Engine control relay.
Mini relay
R14
1 Mini fuse.
2 Cartridge fuse.
Passenger Compartment Fuse
Panel
The fuse panel is located on the right-hand
side below the glove box. You may need
to remove a trim panel to access it.
214
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Fuses