2017 CITROEN JUMPY reset

269
MyCitroën Drive
12an address from the "Contact" list or the
address "History".
If you do not confirm the number, the
navigation system will show one end of
the street.
Press the "MENU" button to access the
secondary page.
Select "Enter address".
Then
Select the "Country".
Select the keyboard “language”.
Change the keyboard "type" according to
the selected "language": ABCDE;
AZERTY; QWERTY or QWERTZ.
Enter the "City", the "Street" and the
"Number", and confirm by pressing on
the displayed suggestions.
Press "OK" to select the "Guidance
criteria".
And/or
Select "See on map" to choose the
"Guidance criteria".
Press "OK" to start guided navigation.
Zoom in/out using the touch buttons or
with two fingers on the screen.
To a recent destination
Press Navigation to display the main
page.
Press the "MENU" button to access the
secondary page.
Select "My destinations".
Select the "Recent” tab.
Select the address chosen in the list to display
the "Guidance criteria”.
Press "OK" to start guided navigation.
Select "Position " to see the point of
arrival on the map.
To "Home" or "My work"
Press Navigation to display the main
page.
Press the "MENU" button to access the
secondary page.
Select "My destinations".
Select the "Preferred ” tab.
Select "Home".
Or
Select "My work".
Or
Select a preset favourite destination.
To a contact
Press Navigation to display the main
page.
Press the "MENU" button to access the
secondary page.
Select "My destinations".
Select the "Contact” tab.
Select a contact in the list to start guided
navigation.
To points of interest (POI)
Guided method:
Points of interest (POI) are listed in different
categories.
Press Navigation to display the main
page.
Press the "MENU" button to access the
secondary page.
Select "Points of interest".
Select the "Travel", "leisure",
"Commercial ", "Public" or "Geographic”
tab.
Or
Select "Search" to enter the name and
address of a POI.
Press "OK" to calculate the route.
Or
Intuitive method:

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MyCitroën Drive
Radio
Selecting a station
Press Radio Media to display the main
page.
Press "Frequency".
Press one of the buttons to perform an
automatic search for radio stations.
Or
Move the slider to manually search for
frequencies up or down.
Or
Press Radio Media to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Select "Radio stations" on the secondary
page.
Press "Frequency".
Enter the values using the virtual keypad.
First enter the units then click on the
decimals field to enter the figures after the
decimal point.
Press "OK" to confirm.
Radio reception may be affected by the
use of electrical equipment not approved
by the Brand, such as a USB charger
connected to the 12 V socket.
The exterior environment (hills, buildings,
tunnels, basement car parks, etc.) may
block reception, including in RDS mode.
This phenomenon is perfectly normal in the
context of radio wave transmission, and
in no way indicative of an audio system
malfunction.
Presetting a station
Select a radio station or frequency.
(refer to the corresponding section)
Press "Presets ".
Make a long press on one of the buttons
to preset the station.
Changing the waveband
Press Radio Media to display the main
page.
To change the waveband, press "Band…",
displayed at the top right of the screen.
Activating/Deactivating RDS
RDS, if activated, allows you to continue
listening to the same station by automatic
retuning to alternative frequencies.
Press Radio Media to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Select "Radio settings".
Select "General".
Activate/deactivate "Station follow ".
Press "OK" to confirm.
RDS station tracking may not be
available nationwide, as many radio
stations do not cover 100
% of the country.
This explains the loss of reception of the
station during a journey.
Displaying text information
The "Radio Text" function displays information
transmitted by the radio station relating to the
station or the currently playing song.
Press Radio Media to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Select "Radio settings".
Select "General".
Activate/deactivate "Display radio text".
Press "OK" to confirm.
Playing TA messages
The TA (Traffic Announcement) function gives
priority to TA alert messages. To operate, this
function needs good reception of a radio station
that carries this type of message. While traffic
information is being broadcast, the current
media is automatically interrupted so that the

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MyCitroën Drive
The "Position" settings (All passengers,
Driver and Front only) are common to all
sources.
Activate or deactivate "Touch tones ",
"Volume linked to speed " and "Auxiliary
input ".
Onboard audio: Arkamys Sound Staging©
optimises the sound distribution inside
the passenger compartment.
Configuring profiles
Press Settings to display the main page.
Press the "OPTIONS " button to access the
secondary page.
Select "Setting of the profiles".
Select "Profile 1", "Profile 2", "Profile 3” or
"Common profile ".
Press this button to enter a name for the
profile using the virtual keypad.
Press "OK" to confirm.
Press this button to add a photograph to
the profile.
Insert a USB memory stick containing the
photograph in the USB port.
Select the photograph.
Press "OK" to accept the transfer of the
photograph.
Press "OK" again to save the settings.
The location for the photograph is square; the system reshapes the original
photograph if in another format.
Press this button to reset the selected
profile.
Resetting the selected profile activates
the English language by default.
Select a "Profile" (1 or 2 or 3) to link "Audio
settings" with it.
Select "Audio settings".
Then select "Ambience", "Position"; "Sound ",
"Voice" or "Ringtone ".
Press "OK" to save the selected profile’s
settings.
Modifying system settings
Press Settings to display the main page.
Press the "OPTIONS " button to access the
secondary page.
Select "Screen configuration".
Select "Animation".
Activate or deactivate:Automatic scrolling
Select "Brightness".
Move the slider to adjust the brightness of
the screen and/or the instrument panel.
Press Settings to display the main page.
Press the "OPTIONS " button to access the
secondary page.
Select "System settings".
Select "Units" to change the units of distance,
fuel consumption and temperature.
Select "Factory settings" to restore the initial
settings.
Resetting the system to "Factory
settings" activates English and degrees
Fahrenheit and deactivates summer time.
Select "System info" to display the versions of
the various modules installed in the system.
Selecting the language
Press Settings to display the main page.
Press the "OPTIONS " button to access the
secondary page.
Select "Languages" to change the
language.
Setting the date
Press Settings to display the main page.
Press the "OPTIONS " button to access the
secondary page.

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MyCitroën Drive
► Activate the audible warning in the
"Navigation" menu and check the voice volume
in the sound settings.
The system does not suggest a detour
around an incident on the route.
The route settings do not take account of
TMC
messages.
►

Configure the "T
raffic info" function in the
route settings list (None, Manual or Automatic).
I am receiving a "Danger zone" alert which is
not on my route.
As well as providing guided navigation, the
system announces all "Danger areas" positioned
in a cone located in front of the vehicle. It may
provide an alert for "Danger areas" located on
nearby or parallel roads.
►

Zoom the map to show the exact location
of the "Danger area".

You can select "On the
route" to stop receiving warnings or decrease the
warning duration.
Certain traffic jams along the route are not
indicated in real time.
On starting, a few minutes may elapse before
the system begins to receive traffic information.
►

W
ait until traffic information is being received
correctly (traffic information icons shown on the
map).
In certain countries, only major routes
(motorways, etc.) are listed for the traffic
information.
This is perfectly normal. The system is
dependent on the traffic information available.
The altitude is not displayed. On starting, GPS initialisation may take up to
3 minutes to receive more than 4 satellites
correctly.
►

W
ait until the system has started up
completely so that there is GPS coverage by at
least 4
satellites.
Depending on the geographical environment
(tunnel, etc.) or the weather, the conditions of
reception of the GPS signal may vary.
This behaviour is normal. The system is
dependent on the GPS signal reception
conditions.
My navigation is no longer connected.
During start-up and in certain geographical
areas, the connection may be unavailable.
►

Check that the online services are activated
(settings, contract).
Radio
The reception quality of the radio station
being listened to gradually deteriorates or
the station presets are not working (e.g.
no
sound, "87.5" MHz is displayed).
The vehicle is too far from the selected station’s
transmitter, or no transmitter is present in the
geographical area.
►

Activate the "RDS" function by means of the
short-cut menu to enable the system to check
whether there is a more powerful transmitter in
the geographical area.
The aerial is missing or damaged (e.g.

when
going through a car wash or in an underground
car park). ►

Have the aerial checked by a dealer
.
The surrounding area (e.g. hill, building, tunnel,
underground car park, etc.) is blocking reception,
including in RDS tracking mode.
This is a perfectly normal phenomenon, and is
not indicative of an audio system malfunction.
I cannot find some radio stations in the list of
stations received.
The name of the radio station changes.
The station is no longer received or its name has
changed in the list.
Some radio stations send other information
in place of their name (the title of the song for
example).
The system interprets these details as the station
name.
►
Press "Update list" in the "Radio stations"
secondary menu.
Media
Playback of my USB memory stick starts only
after a very long wait (around 2 to 3 minutes).
Some files supplied with the memory stick may
greatly slow down access to reading the memory
stick (multiplication by 10 of the cataloguing
time).
►

Delete the files supplied with the memory
stick and limit the number of sub-folders in the
file structure on the memory stick.
There may be an extended pause after
inserting a USB stick.

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MyCitroën Drive
12The system reads a variety of data (folder, title,
artist, etc.). This can take from a few seconds to
a few minutes.
This is perfectly normal.
Some characters in information about the
currently playing media may not be displayed
correctly.
The audio system is unable to process certain
types of character.
►
Use standard characters to name tracks and
folders.
Playback of streaming files does not start.
The connected device does not automatically
launch playback.
►


Start playback from the device.
T

rack names and playing times are not
displayed on the audio streaming screen.
The Bluetooth profile does not allow the transfer
of this information.
Telephone
I am unable to connect my Bluetooth
telephone.
The telephone's Bluetooth function may be
switched off or the device may not be visible.
►

Check that the telephone has Bluetooth
switched on.
►


Check in the telephone settings that it is
"visible to all".
►


Deactivate then reactivate the telephone’
s
Bluetooth function.
The Bluetooth telephone is not compatible with
the system. ►

Y
ou can check the compatibility of the
telephone on the Brand's website (services).
Android Auto and/or CarPlay do not work.
Android Auto and CarPlay may not activate if the
USB cables are of poor quality.
►
Use genuine USB cables to ensure
compatibility
.
Android Auto and/or CarPlay do not work.
Android Auto and CarPlay are not available in all
countries.
►
Check the list of supported countries via
these
websites: Google Android Auto or Apple.
The volume of the telephone connected via
Bluetooth is too low.
The volume depends on both the system and the
telephone.
►
Increase the volume of the audio system, to
maximum if required, and increase the volume of
the telephone if necessary
.
Ambient noise affects the quality of the
telephone call.
► Reduce ambient noise (e.g. close the
windows, reduce ventilation, slow down).
Some contacts are duplicated in the list.
The options for synchronising contacts are:
synchronise the contacts on the SIM card, the
contacts on the telephone, or both. When both
synchronisations are selected, some contacts
may be duplicated.
►

Select "Display SIM card contacts" or
"Display telephone contacts".
The contacts are not listed in alphabetical
order

.Some telephones offer display options.
Depending on the settings chosen, contacts can
be transferred in a specific order.
►

Modify the telephone directory display
settings.
The system is not receiving SMS text
messages.
Bluetooth mode does not allow SMS text
messages to be sent to the system.
Settings
When the treble and bass settings are
changed, the ambience is deselected.
When the ambience is changed, the treble
and bass settings are reset.
Selecting an ambience imposes the treble and
bass settings, and vice versa.
►

Modify the treble and bass or ambience
settings to obtain the desired musical ambience.
When the balance settings are changed, the
distribution is deselected.
When the distribution setting is changed, the
balance settings are deselected.
Selecting a distribution setting imposes the
balance settings, and vice versa.
►


Modify the balance setting or the distribution
setting to obtain the desired sound quality

.
There is a difference in sound quality
between audio sources.
To allow for optimal listening quality, the sound
settings can be tailored to different audio
sources, which can generate audible differences
when changing source.

287
Event data recorders
13Recording event data
Electronic control units are installed in your
vehicle. These control units process data
received from the vehicle's sensors, for example,
or data they generate themselves or exchange
with each other. Some of these control units are
required for the correct operation of your vehicle,
some others assist you while driving (driving or
manoeuvring aids), while others provide comfort
or infotainment functions.
The following contains general information about
how data is processed within the vehicle.
You will find additional information about the
specific data which is downloaded, stored
and transmitted to third parties and what it is
used for in your vehicle under the keyword
"Data protection". This information is directly
associated with the references for the functions
in question contained in the corresponding
vehicle handbook, or in the general terms and
conditions of sale.
This information is also available online.
Vehicle operating data
The control units process the data used for the
operation of the vehicle.
This data includes, for example:
–
Information about the state of the vehicle
(e.g.

speed, travel time, lateral acceleration,
wheel rotation rate, fastened seat belts display).
–

Environmental conditions (e.g.
temperature,
rain sensor, distance sensor). As a general rule, this data is temporary, is
not stored for longer than one operating cycle
and is only used within the vehicle itself. The
control units often record this data (including the
vehicle's key). This function allows either the
temporary or permanent storage of information
about the state of the vehicle, stresses on
components, servicing requirements, as well as
events and technical errors.
Depending on the vehicle's equipment level, the
data stored is as follows:
–

Operating state of system components
(e.g.
filling level, tyre pressures, battery charge
status).
–
Faults and malfunctions in important system
components (e.g.
lamps, brakes).
–
System reactions in specific driving situations
(e.g.
deployment of an airbag, triggering of
stability control and braking systems).
–
Information about events which have
damaged the vehicle.
–

For electric and rechargeable hybrid vehicles,
the traction battery charge level and the
estimated driving range.
In particular circumstances (e.g.
if the vehicle
has detected a malfunction), it may be necessary
to record data which would otherwise simply not
be stored.
When taking your vehicle in for servicing
(e.g.
repairs, maintenance), the stored operating
data may be read along with the vehicle's
identification number and used if necessary.
The personnel working for the servicing network (e.g.
garages, manufacturers) or third parties
(e.g. roadside assistance agents) may read
the vehicle's data. This also applies to work
carried out under warranty and quality assurance
measures.
This data is generally read via the OBD
(On-Board Diagnostics) port fitted by law to
the vehicle. It is used to report on the technical
state of the vehicle or its components and
facilitates the diagnosis of malfunctions, in
compliance with warranty obligations and for
quality improvement. This data, in particular the
information relating to stress on components,
technical events, operator errors and other
malfunctions, is sent to the Manufacturer, if
necessary, along with the vehicle's identification
number. The Manufacturer's liability may also be
engaged. The Manufacturer may also use the
operating data taken from the vehicle for product
recalls. This data may also be used to check the
customer's warranty and any claims made under
warranty.
Any malfunctions stored in the vehicle may be
reset by an after-sales service company during
servicing or repair work, or at your request.
Comfort and infotainment
functions
Comfort settings and personalised settings
may be saved in the vehicle and modified or
reinitialised at any time.

295
Alphabetical index
Removing the mat 68
Replacing bulbs
213–214, 216, 218
Replacing fuses

218
Replacing the air filter

197
Replacing the oil filter

197
Replacing the passenger compartment
filter

197
Reservoir, screenwash

196
Resetting the trip recorder

21–22
Reversing camera

153, 173, 175
Reversing lamp

216, 218
Roof bars

191–192
Roof rack

191
Running out of fuel (Diesel)

204
S
Safety, children 106, 108–110, 112, 120–121,
127, 130, 130–131
Saturation of the particle filter (Diesel)

197
Screen, instrument panel

22
Screen menu map

256
Screen, multifunction (with audio system)

238
Screenwash

93
Screenwash, front

93
Screenwash, rear

94
SCR (Selective Catalytic Reduction)

19, 198
Seat and bench seat, rear, fixed

57, 59–61
Seat and bench seat, rear, on rails

57, 61–63
Seat angle

48
Seat belts

102–105, 111
Seat belts, rear

104
Seat, bench front, 2-seat 50, 104
Seat, rear bench
57
Seats, electric

49–50
Seats, front

48–50
Seats, heated

51
Seat(s), individual, rear, on rails

63–65, 104
Seats, rear

57–63, 109
Selector, gear

144
Sensors (warnings)

153
Serial number, vehicle

235
Service indicator

16
Servicing

16, 196, 198
Settings, equipment

24–25
Settings, system

259, 282
Sidelamps

88, 214–216, 218
Side repeater

216
Silent vehicle warning sound (Electric)

99, 135
Sliding side door, electric

33–34, 38–41
Sliding side door, hands-free

42–43
Sliding side window

73
Smartphone

26
Snow chains

151, 190–191, 211
Snow chains, link

191, 211
Socket, 12 V accessory

69
Socket, 220 V

70
Socket, auxiliary

242, 255, 277
Socket, Jack

242, 277
Speed limiter

154–159
Speed limit recognition

155–156, 158, 160, 164–166
Speedometer

153
Sport mode

149
Stability control (ESC)

99, 101–102Starting a Diesel engine 177
Starting the engine
136, 138
Starting the vehicle

137, 139, 143–147
Starting using another battery

139, 219
Station, radio

239, 252–253, 276
Stay, bonnet

193
Steering mounted controls,
audio

238, 250, 263
Steering wheel, adjustment

52
Stickers, customising ~ Stickers,
expressive

203
Stopping the vehicle

138–139, 144–147
Stop & Start

24, 78, 149–150,
177, 192, 197, 222
Storage

50, 56–57, 65–68
Storage compartments

68–69
Storage wells

65–67, 69
Stowing rings

71
Sunshine sensor

77
Super-fast charging (Electric)

188–189, 231
Suspension

198
Switching off the engine

136, 138
Synchronising the remote control

36
T
Table of weights 226
Table position
49
Table, retractable sliding

74–76
Tables, aircraft

69
Tables of engines

231
Table top, working

56–57