INELIGIBLE VEHICLES
Vehicles involved in an accident to the extent of becoming an insurance write-off; vehicles not
registered in Canada; vehicles placed in taxi, limousine or delivery services; vehicles used to plow
snow or used in postal or dump truck services; vehicles used off-road; vehicles altered or converted
from specified original FCA equipment; vehicles used in emergency services (police, ambulance,
towing); and motor homes are not eligible for a FCA Canada Service Contract.
Vehicles used in any competition event, pulling a trailer that exceeds the rated capacity of the vehicle,
or failing to adhere to the requirements for vehicles used to pull a trailer as outlined in the Owner’s
Manual are not eligible.
PERSONALIZED TERMS AND CONDITIONS WELCOME KIT
Upon receipt and acceptance of your application by FCA, as submitted by your selling retailer, you
will be mailed a personalized welcome letter confirming your entitlement to the benefits of the
contract you purchased, a member’s card and the Terms and Conditions outline. This will identify you
and your vehicle to any FCA Retailer in Canada, or the United States, as being eligible for plan
services for the period of the terms selected. The member’s card is to be presented to the retailer when
requesting plan services.
OWNER’S RESPONSIBILITY
The owner’s responsibility is to properly operate, care for and maintain the vehicle as prescribed in
the Owner’s Manual supplied by FCA with each new vehicle and herein.
PLAN SERVICE/TOLL-FREE NUMBER
Plan service will be provided by the retailer who sold you the plan.
In the event that you cannot return to the selling retailer for service, you may request plan service from
any FCA Retailer in the United States or Canada. If you are unable to obtain plan service from an
authorized retailer, you can call the toll-free number to receive service instructions.
FCA Canada Inc. stands fully behind its service contracts. Be sure that the contract you buy is a
genuine FCA Service Contract. We are not responsible for other companies’ contracts.
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