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CHRYSLER PACIFICA HYBRID 2017 2.G Warranty Booklet Warranty
Information
Maintenance Service
Schedule
2017
FCA Canada Inc. SV17RU-B-155A
Paciﬁ ca Hybrid
PLEASE PRESENT THIS BOOKLET TO THE SERVICE REPRESENTATIVE
PRIOR TO HAVING MAINTENANCE SE

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CHRYSLER PACIFICA HYBRID 2017 2.G Warranty Booklet Vehicle Identification Number
Warranty Start Date
Selling RetailerCode
Moving?
•Name and address changes ................................................. page 3
• How to get service .............

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CHRYSLER PACIFICA HYBRID 2017 2.G Warranty Booklet TO OUR CUSTOMERS:
This booklet explains the maintenance schedule, the limited warranties, and optional service contracts
that apply to your new vehicle. It explains exactly what’s covered, how long

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CHRYSLER PACIFICA HYBRID 2017 2.G Warranty Booklet WARRANTY INFORMATION
YOUR RIGHTS AND RESPONSIBILITIES
All of the warranties in this booklet are limited warranties and they give you specific legal rights. You
may also have other rights which vary fr

WARRANTY INFORMATION
YOUR RIGHTS AND RESPONSIBILITIES
All of the warranties in this booklet are limited warranties and they give you specific legal rights. You
may also have other rights which vary from province to province. Some provinces do not allow the
exclusion or limitation of incidental or consequential damages, or limitation of how long an implied
warranty lasts or who is eligible for coverage, so the stated limitations or exclusions may not apply
to you.
The limited warranties in this booklet are the only express warranties made by FCA Canada Inc.
applicable to this vehicle. Any implied warranty or condition of merchantability or fitness for a
particular purpose applicable to this vehicle is limited in duration to the duration of these limited
warranties.
FCA Canada Inc. shall not be liable for commercial loss, special or consequential damages resulting
from breach of these written warranties or of any implied warranty or condition.
OPERATION AND MAINTENANCE
It is your responsibility under the terms of these warranties to operate and maintain your vehicle as
recommended in the Owner’s Manual. Regular scheduled maintenance, described in your Owner’s
Manual and herein, is essential to trouble-free operation.
Westrongly recommend that you return to your selling retailer for all service, both during and after
the warranty periods. FCA Retailers are best equipped and trained to provide all levels of service and
maintenance for your vehicle.
High-tech diagnostic equipment is sometimes needed to service a vehicle efficiently and accurately.
FCA Retailers have unique diagnostic computers and electronic and mechanical tools, specially
designed to service our cars and trucks, and we provide special technical training so their technicians
can render the skilled care your vehicle needs.
WARRANTY SERVICE
Warranty service must be done by an authorized FCA Retailer. We recommend that you return to your
selling retailer for this service; however, you may request warranty service for your vehicle from any
FCA Retailer. See “How to get service” on page 8.
NAME AND ADDRESS CHANGES
The Canadian Motor Vehicle Safety Act requires vehicle manufacturers to notify owners if the
correction of a safety-related defect becomes necessary. If you change your name or address, or if you
are a subsequent owner of this vehicle, please call the FCA Canada Customer Records Department
at 1-800-373-1474. You can also request to have these changes completed by any authorized FCA
Canada retailer.
ABOUT YOUR WARRANTIES
WARRANTY START DATE
Time and distance limitations for all warranty coverage are measured from the vehicle’s warranty
start date, which is the date when the vehicle was originally delivered or first used, whichever
occurred first.
VEHICLES COVERED
The warranties in this booklet cover new vehicles only which are built for sale in Canada and are
registered and normally operated in Canada. The warranties apply to all owners of the vehicle.
COVERED REPAIRS
The warranties in this booklet cover repairs to factory-installed FCA parts and equipment (that is,
FCA parts or equipment installed by FCA or by the selling retailer before the vehicle was delivered
to the first owner), if the repairs were necessary because of a defect in material or workmanship.
Covered repairs will be done without charge, using new or remanufactured FCA parts (see page 9).
3

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CHRYSLER PACIFICA HYBRID 2017 2.G Warranty Booklet •4-Wheel Drive (4x4) (If equipped)– Transfer case and all internal parts; transfer case control
module and shift mode motor assembly; axle housing and all internal parts; axle shafts; axle shaft
b

•4-Wheel Drive (4x4) (If equipped)– Transfer case and all internal parts; transfer case control
module and shift mode motor assembly; axle housing and all internal parts; axle shafts; axle shaft
bearings; driveshaft assemblies (front and rear); driveshaft centre bearings; universal joints and
yokes; disconnect housing assembly; seals and gaskets for listed components only.
• All-Wheel Drive (AWD) (If equipped)– Power transfer unit and all internal parts; driveshaft and
axle shaft assemblies; constant velocity joints and boots; axle housing and all internal parts;
differential carrier assembly and all internal parts; output ball bearing; output flange; end cover;
viscous converter clutch; overrunning clutch; vacuum motor; torque tube; pinion spacer and shim;
seals and gaskets for these parts only.
10/160 HIGH VOLTAGE BATTERY WARRANTY
(IF EQUIPPED)
The high voltage battery is covered for 10 years or 160,000 kilometres, whichever occurs first.
CORROSION WARRANTY
For 3 years, regardless of distance driven, your Corrosion Warranty covers any body sheet metal
panel which develops a hole caused by corrosion.
In addition, outer body panels are covered against holes caused by corrosion up to 5 years or 160,000
kilometres, whichever occurs first. An outer body panel is a sheet metal panel which can be seen
while walking around the vehicle, and which is painted body colour.
This warranty applies only to holes caused by corrosion. Cosmetic or surface corrosion (resulting
from stone chips or scratches in the paint, for example) will not be repaired under this warranty.
If corrosion damage is obviously neglected and allowed to worsen until a hole develops, this warranty
will not cover the repair.
EMISSION WARRANTIES
FCA Canada Inc. warrants that your new vehicle was designed, built and equipped to conform at the
time of sale with applicable federal and provincial emissions standards, and that the vehicle is, at the
time of sale, free from defects in material and workmanship which would cause it to fail to conform
to the applicable emission standards within the warranty periods specified. A covered defect is one
which causes your vehicle to fail to meet applicable emission control regulations.
To keep your vehicle operating properly and in conformance with emission regulations, see the
Scheduled Maintenance instructions in your Owner’s Manual and herein. Only FCA parts should be
used for maintenance and repair of your vehicle’s emission control systems.
You should keep any receipts for maintenance service and pass them on to the next owner of your vehicle,
in case questions arise concerning maintenance. FCA Canada Inc. has the right to deny warranty coverage
if your vehicle has not been properly maintained, or if repairs are needed because parts other than FCA parts
were used; however, denial will not be based on the lack of maintenance records alone.
Warranty service must be performed by an authorized FCA Retailer.
If emergency warranty service is required and an authorized retailer is not available, contact FCA
Customer Assistance (page 9) and request emission warranty service help.
EMISSION DEFECT WARRANTY
The 3/60 Basic Warranty covers all emission control components for 3 years or 60,000 kilometres,
whichever occurs first. The Emission Defect Warranty provides longer coverage for specified components.
The Defect Warranty covers the following major emission control parts, if so equipped, for 10 years
or 160,000-kilometres, whichever occurs first:
• catalytic converter
• powertrain control module
To receive this coverage the vehicles onboard diagnostic system must indicate a failed emission
component.
5

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CHRYSLER PACIFICA HYBRID 2017 2.G Warranty Booklet EMISSION PERFORMANCE WARRANTY
The Emission Performance Warranty only applies to cars and trucks with a GVW less than 3,855 kg
(8,500 lb). For10 years or 160,000 kilometres, whichever occurs first, the

EMISSION PERFORMANCE WARRANTY
The Emission Performance Warranty only applies to cars and trucks with a GVW less than 3,855 kg
(8,500 lb). For10 years or 160,000 kilometres, whichever occurs first, the Performance Warranty
will cover the cost of repairing or adjusting any components or parts of your vehicle that might be
necessary to pass an approved provincial Inspection/Maintenance (I/M) program’s emissions test, but
only if:
• your vehicle failed an approved provincial I/M emissions test; and
• your vehicle was properly maintained and operated until it failed the test; and
• warranty service is required in order for your vehicle to pass the provincial I/M test
Provincial test fees, if any, are not covered by this warranty.If your province does not require emission
testing, this 10/160 Emission Performance Warranty does not apply.
HOW TO GET SERVICE UNDER THIS WARRANTY
If your vehicle fails an approved I/M emissions test within the Emission Performance Warranty
period, take it to an authorized FCA Retailer as soon as possible. Give the service representative the
printout that shows your vehicle failed the test. If possible, bring all service receipts, maintenance logs
and records to prove that your vehicle has been properly maintained.
WHAT IS NOT COVERED
DAMAGE FROM MISUSE OR ACCIDENT
The warranties in this booklet do not cover repairs required due to fire, accidents, abuse, negligence,
objects striking your vehicle, carrying corrosive materials (such as chemicals, acids and fertilizers),
misuse (such as driving over curbs, overloading, spinning wheels, etc.), racing or participating in a
racing event, improper disconnection of components, modifying the exhaust system, tampering or
making adjustments which do not comply with FCA specifications.
Disconnecting, tampering with or changing the reading of the odometer will void your warranties.
DAMAGE FROM THE ENVIRONMENT
The warranties in this booklet do not cover fading or deterioration caused by exposure to the elements,
or repairs required due to airborne fallout, acid rain, chemicals, tree sap, insects, bird or insect
droppings, salt, sand, gravel, road hazards, hail, windstorms, lightning, floods or any other event of
nature.
Road salt, car washes, scuffs and scratches, and everyday abrasion from sand and dirt can affect the
appearance of a vehicle’s wheels (steel, chrome and aluminum) and other undercarriage parts. Some
surface corrosion with use is normal; it is not a defect and is not covered by any warranty.
NORMAL MAINTENANCE AND WEAR
The warranties in this booklet do not cover normal maintenance services, such as oil and filter
changes, general lubrication, tire rotation, engine tune-ups and replacing spark plugs. Required
maintenance services are described in detail in your Owner’s Manual and herein. The warranties also
do not cover worn wiper blades, clutch discs, brake rotors, pads, linings or drums, windshield and rear
window, wheel alignment and wheel balancing (unless they are defective, see page 4).
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CHRYSLER PACIFICA HYBRID 2017 2.G Warranty Booklet DAMAGE FROM IMPROPER MAINTENANCE
The warranties in this booklet do not cover repairs required due to improper maintenance, lack of
maintenance, use of contaminated or dirty fuels or failure to use the

DAMAGE FROM IMPROPER MAINTENANCE
The warranties in this booklet do not cover repairs required due to improper maintenance, lack of
maintenance, use of contaminated or dirty fuels or failure to use the proper fuels and lubricants
recommended in the Owner’s Manual and herein.
EXTRA EXPENSES
The warranties in this booklet do not cover incidental or consequential damages such as loss of use
of your vehicle, loss of time, inconvenience, expense for fuel, telephone, travel, rental car, overnight
accommodation, loss or damage to your personal property, commercial loss, loss of income, etc.
NON-FCA MODIFICATIONS
The warranties in this booklet do not cover repairs required because of non-FCA modifications,
installation of special equipment or accessories, or use of special materials, fuels or additives. This
includes special bodies, body conversions, fuel system conversions, trailer hitches, window tints,
sunroofs, theft alarms, etc. Non-FCA modifications do not by themselves void your warranty, but they
are not covered by your warranty.
NON-FCA PARTS
The warranties in this booklet do not cover parts, equipment, materials or additives not supplied by
FCA or not certified for use on your vehicle. Performance and racing parts are considered to be
non-FCA parts.
EXPORTED VEHICLES
EXCEPT WHERE SPECIFICALLY REQUIRED BY LAW, THERE IS NO WAR-
RANTY COVERAGE ON THIS VEHICLE IF IT IS SOLD IN OR REGISTERED IN
COUNTRIES OTHER THAN CANADA.
This policy does not apply to vehicles that have received authorization for export from
FCA Canada Inc. Retailers may not give authorization for export. You should consult
an authorized retailer to determine this vehicle’s warranty coverage if you have any
questions.
This policy does not apply to vehicles registered to Canadian Government officials or
military personnel on assignment outside of Canada.
(See also page 8.)
TOTAL LOSS AND SALVAGE VEHICLES
Any vehicle that is declared to be a total loss by any insurance company, or is rebuilt after being
declared to be a total loss, or is otherwise designated assalvage,scrap,rebuiltor words of similar
impact will no longer have any warranty coverage.
FCA Canada Inc. will deny warranty coverage without notice if it learns that a vehicle is ineligible
for coverage for any of these reasons.
RESTRICTED WARRANTY
FCA Canada Inc. may restrict the warranty on your vehicle if the vehicle is not properly maintained,
or if it is abused or neglected and the abuse or neglect interferes with the proper functioning of the
vehicle. If the warranty is restricted, coverage may be denied or subject to approval by FCA Canada
Inc. before repairs are performed.
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CHRYSLER PACIFICA HYBRID 2017 2.G Warranty Booklet IN REMOTE LOCATIONS
If your vehicle suffers a warrantable mechanical breakdown at a considerable distance from a FCA
Retailer, we reserve the right to engage a nearby non-FCA service facility to repai

IN REMOTE LOCATIONS
If your vehicle suffers a warrantable mechanical breakdown at a considerable distance from a FCA
Retailer, we reserve the right to engage a nearby non-FCA service facility to repair your vehicle, to
minimize inconvenience to you.
In very remote areas, if your vehicle cannot be taken by road to the servicing retailer, transportation
by rail or water may be necessary. The program will cover a tow to the dock or rail terminal and also
to the retailer at the end of the trip, but special transportation by rail or water must be arranged for
and paid by you. We will reimburse you for special transportation costs, up to $300 per incident.
IF YOU HAVE TO PAY
If you have to pay for a service that is normally covered by the program, you may claim
reimbursement under the following conditions:
•You must have called the toll-free number first for assistance
• Towing claims must be accompanied by the original detailed repair bill and towing invoice
• Reimbursement will be limited to the local Roadside Assistance contractor rates, to a maximum of
$100 per incident, unless otherwise noted
• Only original receipts, bills and/or charge card copies submitted by you will be accepted for
consideration for reimbursement. Originals will be returned upon request
• Mail your claims to:
FCA Canada Roadside Assistance
248 Pall Mall, P.O. Box 5845
London, Ontario N6A 4T4
FCA Canada reserves the right to decline any claim presented for payment later than 30 days from
the date the service was performed, or if service was provided by an unlicensed garage or individual.
OPTIONAL FCA CANADA SERVICE
CONTRACTS
Even with our comprehensive factory warranty and any applicable statutory warranty, they may not
give you total protection for your ownership period, nor do they provide the regular maintenance
which is required to keep your new vehicle at its optimal operating condition. If you lease a vehicle,
you should be aware of your obligation to maintain and repair the vehicle.
FCA Canada Service Contracts can enhance your new vehicle’s factory warranty from the day of
delivery and provide mechanical coverage on most major components
††when your factory warranty
expires. There are 3 types of plans available for purchase to suit most needs and the average length
of ownership.
Vehicles placed in police, taxi, limousine, postal or ambulance service and all SRT vehicles may
qualify for a service contract. Please see your selling retailer for Special UseService Contract
availability.
††Subject to limitations. Details available at your selling retailer.
1. POWERTRAIN PLANS*
Powertrain plans complement the factory powertrain warranty by providing enhanced roadside
coverage and car rental allowance if your vehicle is not drivable and must be kept overnight. Certain
plans also provide additional distance coverage.
Major components covered are:
• engine •transmission •front-wheel drive •rear-wheel drive
• 4-wheel drive (4x4) •all-wheel drive vehicles
2. GOLDPLANS*
Each plan provides full mechanical repair protection to non-powertrain (Gold) components. Certain
plans also provide full mechanical protection against powertrain component repairs beyond your
vehicle’s powertrain warranty coverage. Contracts are available with or without a deductible.
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