EXCHANGE PARTS
To reduce the amount of time your vehicle is out of service due to repairs, FCA may offer exchange
service on some parts. Mopar
brand exchange parts may be new, remanufactured, reconditioned or
repaired, but all meet FCA standards and are warranted the same as new parts. Examples of parts that
may be serviced by exchange include engines, transmissions, instrument clusters, radios, tape and CD
players, speedometers and various electronic modules.
RECLAIMED REFRIGERANT
To help control suspected ozone-depleting agents, regulations require the capture, purification and
reuse of automotive refrigerant gases. As a result, any repairs to the sealed portion of your air
conditioning system, if so equipped, may involve the installation of purified reclaimed refrigerant.
DIGITAL VIDEO AND COMPACT DISCS(DVD/CD)
There are some things you should know about non-commercial DVDs and CDs. Labels applied to
home-recorded discs may curl, buckle or peel off. This can result in ejection failure, and repairs
required to remove a “stuck” disc are not covered by warranty. In addition, some home-recorded discs
may not be compatible with automotive players and may skip or produce error messages. If you
encounter this, check your player by using a commercial disc which is known to be playable. If a disc
is not compatible with the player, replacing or servicing the player will not solve the problem.
CUSTOMER ASSISTANCE
We want you to be completely satisfied with your FCA vehicle. If you have a warranty or service
problem that has not been resolved to your complete satisfaction, please follow these steps:
1. Discuss the matter with the Service Manager of your FCA Retailer; then with the General Manager or owner, if necessary.
2. Give your retailer a reasonable length of time or number of opportunities to satisfy you. In fact, your retailer may contact FCA on your behalf.
3. If the problem still has not been resolved, please contact us at the address or toll-free number shown and give us an opportunity to review your situation. When you contact us, please provide the
following information:
❏ Your name, address and phone number
❏ The name of your retailer
❏ Your Vehicle Identification Number (VIN)
❏ Your vehicle’s odometer reading (kilometres)
Customer Assistance Centre
FCA Canada Inc.P.O. Box 1621
Windsor, Ontario N9A 4H6 1-800-465-2001
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Major components covered are:
•steering •air conditioning •engine cooling and fuel •front suspension •rear suspension •
electrical •hydraulic brake components •anti-lock brakes
* Maximum terms available on new vehicles registered in Canada only.
3. GOLD PLUSPLANS*
The most complete protection available for your new vehicle is a Gold PlusService Contract which
combines the benefits of Gold component coverage (see GoldPlans), plus, the most important
vehicle maintenance functions:
• Engine oil and oil filter changes
• Tire rotation every other service
• Peace-of-Mind motoring with Tire Road Hazard Protection which provides full, or pro-rata,
replacement of the original four tires, or their repair
• Rental car allowance for same-day warranty repairs - your vehicle need not be kept overnight
before eligibility for the rental allowance is met
FEATURES AND BENEFITS
FCA Service Contracts also provide these additional features and benefits:
ENHANCED ROADSIDE ASSISTANCE
• Travel planning
• Trip interruption
CAR RENTAL ALLOWANCE
For the duration of the plan selected, the plan covers up to $50 per day (five days maximum), any time
a covered component fails and repairs take overnight
NORTH AMERICA-WIDE SERVICE
FCA Retailers are located throughout Canada and the Continental United States.
TRANSFERABLE AT NO COST
The unexpired portion of the plan coverage may be transferred to the subsequent retail purchaser at
no cost, within 30 days of the date of sale. (Ask your retailer for details.)
POSSIBLE HIGHER RESALE VALUE
The FCA Service Contract may enhance the resale value of your vehicle.
NO COMMITMENT FOR60DAYS
The first 60 days are considered a trial period. Should you decide to cancel within this period, you
will receive full reimbursement of your plan purchase price, less any paid claims.
WHEN PLAN COVERAGE STARTS AND ENDS
All new vehicle plans commence from the warranty start date (the original in-service date of the
vehicle) and from zero metrage.
Substitute transportation coverage begins on the date the contract is purchased, subject to acceptance
by FCA Canada Inc.. Plan expiration is specified in your plan provision.
ELIGIBLE VEHICLES
FCA Canada vehicles which have 3/60 Basic and/or 5/100 Powertrain Warranty and are less than four
years in service, and have accumulated less than 80,000 kilometres, may be eligible for service
contracts.
INELIGIBLE VEHICLES
Vehicles involved in an accident to the extent of becoming an insurance write-off; vehicles not
registered in Canada; vehicles placed in taxi, limousine or delivery services; vehicles used to plow
snow or used in postal or dump truck services; vehicles used off-road; vehicles altered or converted
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