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434 Customer Information
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty. .
Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 805 km (500 mi).
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws.
. Legal fines.
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
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Customer Information 435
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
hybrid-specific warranties in both
the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled
“Limited Warranty and
Owner Assistance Information” furnished with each new vehicle
provides detailed warranty coverage
information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your
dealer may offer the following
transportation options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable
time and distance parameters of
your dealer's area.
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be
supported by original receipts and
within the maximum amount allowed
by GM for shuttle service. If U.S.
customers arrange their own
transportation, limited
reimbursement for reasonable fuel
expenses may be available. Claim
amounts should reflect actual costs
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
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436 Customer Information
and be supported by original
receipts. See your dealer for
information.
Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed
rental agreement and meet state/
provincial, local, and rental vehicle
provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
Additional fees such as fuel usage
charges, taxes, levies, usage fees,
excessive mileage, or rental usage
beyond the completion of the repair
are also your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Contact your dealer
for specific availability.
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.
Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part may be an acceptable choice to
maintain the vehicle's originally
designed appearance and safety
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
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440 Customer Information
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go tohttp://
www.safercar.gov; or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from http://
www.safercar.gov
.
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a
safety defect, notify Transport
Canada immediately, and notify
General Motors of Canada
Company. Call Transport
Canada at 1-800-333-0510 or
write to: Transport Canada
Road Safety Branch
80 rue Noel
Gatineau
,QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
Call 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
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446 OnStar
from each other and use a
combination of letters, numbers,
and symbols to increase the
security.
. Change the default name of the
SSID (Service Set Identifier).
This is your network’s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions.
OnStar Wi-Fi
®Hotspot (If
Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at
4G LTE speed. Up to seven mobile
devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.
1. To retrieve Wi-Fi hotspot information, press
=, wait for
the prompt, then say “Wi-Fi
settings.” On some vehicles,
touch Wi-Fi Settings on the
screen. 2. The Wi-Fi settings will display
the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the
RemoteLink mobile app, or by
contacting an OnStar Advisor.
OnStar RemoteLink
®Mobile App
(If Equipped)
Download the OnStar RemoteLink
mobile app to select Apple
®iOS,
Android™, BlackBerry®,
or Windows®mobile devices.
OnStar Subscribers can access the
following services from a mobile
device: .
Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send directions to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
For OnStar RemoteLink information
and compatibility, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
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Index 453
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 321
Accessory Power . . . . . . . . . . . . . . . 258
Active Fuel Management
®. . . . . . 261
Adaptive Cruise Control . . . . . . . . 280
Add-On Electrical Equipment . . . 318
Additional Information OnStar
®. . . . . . . . . . . . . . . . . . . . . . 448
Additional Maintenance
and Care . . . . . . . . . . . . . . . . . . . . . . 418
Adjustable Throttle and Brake Pedal . . . . . . . . . . . . . . . . . . . 251
Adjustments
Lumbar, Front Seats . . . . . . . . . . . . 68
Agreements Trademarks and License . . . . . 224
Air Cleaner/Filter, Engine . . . . . . . 331
Air Conditioning . . . . . . . . . . . 226, 230
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 232
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 231
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . 103
How Does an Airbag
Restrain? . . . . . . . . . . . . . . . . . . . . . 96
Passenger Sensing System . . . . 98 Airbag System (cont'd)
What Makes an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 96
What Will You See after an
Airbag Inflates? . . . . . . . . . . . . . . . 97
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 95
Where Are the Airbags? . . . . . . . . 93
Airbags
Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . 102
Passenger Status Indicator . . . 150
Readiness Light . . . . . . . . . . . . . . 149
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . 102
System Check . . . . . . . . . . . . . . . . . . 92
Alarm Vehicle Security . . . . . . . . . . . . . . . . 53
Alert Lane Change . . . . . . . . . . . . . . . . . 294
Side Blind Zone (SBZA) . . . . . . 294
All-Season Tires . . . . . . . . . . . . . . . . 363
All-Terrain Tires . . . . . . . . . . . . . . . . . 364
AM-FM Radio . . . . . . . . . . . . . . . . . . . 204
Antenna Multi-band . . . . . . . . . . . . . . . . . . . . 208
Rear Side Window . . . . . . . . . . . . 207
Antilock Brake System (ABS) . . . 272
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454 Index
Antilock Brake System(ABS) (cont'd)
Warning Light . . . . . . . . . . . . . . . . . 154
Appearance Care
Exterior . . . . . . . . . . . . . . . . . . . . . . . 402
Interior . . . . . . . . . . . . . . . . . . . . . . . . 406
Armrest Storage . . . . . . . . . . . . . . . . 126
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . . 433
Assistance Systems for Driving . . . . . . . . . . . . . . . . . . . . . . . . 290
Assistance Systems for Parking and Backing . . . . . . . . . . 288
Audio Theft-Deterrent Feature . . . . . . . 199
Audio Players CD . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Automatic
Door Locks . . . . . . . . . . . . . . . . . . . . . 46
Forward Braking . . . . . . . . . . . . . . 293
Headlamp System . . . . . . . . . . . . 192
Level Control . . . . . . . . . . . . . . . . . 277
Transmission . . . . . . . . . . . . . . . . . 262
Transmission Fluid . . . . . . . . . . . 328
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . 265
Shift Lock Control FunctionCheck . . . . . . . . . . . . . . . . . . . . . . . 344 Auxiliary Jack . . . . . . . . . . . . . . . . . . . 213
Axle, Front . . . . . . . . . . . . . . . . . . . . . . 341
Axle, Rear . . . . . . . . . . . . . . . . . . . . . . 342
B
Battery
Load Management . . . . . . . . . . . . 196
Power Protection . . . . . . . . . . . . . 197
Voltage and Charging
Messages . . . . . . . . . . . . . . . . . . . 166
Battery - North America . . . . 340, 393
Blade Replacement, Wiper . . . . . 345
Blind Spot Mirrors . . . . . . . . . . . . . . . 58
Bluetooth Overview . . . . . . . . . . . 214, 215, 219
Brake Pedal and Adjustable
Throttle . . . . . . . . . . . . . . . . . . . . . . 251
System Warning Light . . . . . . . . 153
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 338 Antilock . . . . . . . . . . . . . . . . . . . . . . . 272
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 273
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 339
Parking . . . . . . . . . . . . . . . . . . . . . . . 273
System Messages . . . . . . . . . . . . 167
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 236
Automatic Forward . . . . . . . . . . . 293
Break-In, New Vehicle . . . . . . . . . . 251
Bulb Replacement . . . . . . . . . . . . . . 351 Bulb Replacement (cont'd)
Fog Lamps . . . . . . . . . . . . . . . . . . . 348
Front Turn Signal Lamps . . . . . 348
Halogen Bulbs . . . . . . . . . . . . . . . . 347
Headlamp Aiming . . . . . . . . . . . . . 347
Headlamps . . . . . . . . . . . . . . 347, 348
High Intensity Discharge
(HID) Lighting . . . . . . . . . . . . . . . 347
License Plate Lamps . . . . . . . . . 350
Taillamps, Turn Signal,
Stoplamps, and Back-up
Lamps . . . . . . . . . . . . . . . . . . . . . . 349
Buying New Tires . . . . . . . . . . . . . . . 377
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 135
California Fuel Requirements . . . . . . . . . . . 299
Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 321
California Proposition
65 Warning . . . . . . . . . .320, 340, 393
Canadian Vehicle Owners . . . . . . . . 2
Capacities and
Specifications . . . . . . . . . . . . . . . . . 426
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 261
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . 47
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456 Index
Dome Lamps . . . . . . . . . . . . . . . . . . . 195
DoorAjar Messages . . . . . . . . . . . . . . . 168
Delayed Locking . . . . . . . . . . . . . . . . 46
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Power Locks . . . . . . . . . . . . . . . . . . . . 45
Drive Belt Routing, Engine . . . . . . 428
Driver Assistance Systems . . . . . 287
Driver Information
Center (DIC) . . . . . . . . . . . . . 158, 160
Driving
Assistance Systems . . . . . . . . . . 290
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 303
Defensive . . . . . . . . . . . . . . . . . . . . . 236
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 236
For Better Fuel Economy . . . . . . . 30
Hill and Mountain Roads . . . . . . 243
If the Vehicle is Stuck . . . . . . . . . 245
Loss of Control . . . . . . . . . . . . . . . 238
Off-Road . . . . . . . . . . . . . . . . . . . . . 238
Off-Road Recovery . . . . . . . . . . . 237
Vehicle Load Limits . . . . . . . . . . . 247
Wet Roads . . . . . . . . . . . . . . . . . . . 243
Winter . . . . . . . . . . . . . . . . . . . . . . . . 244
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 226E
E85 or FlexFuel . . . . . . . . . . . . . . . . 300
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 318
Electrical System
Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 352
Fuses . . . . . . . . . . . . . . . . . . . . . . . . 351
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . 356, 359
Overload . . . . . . . . . . . . . . . . . . . . . 351
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 361
Emergency
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 444
Engine Air Cleaner/Filter . . . . . . . . . . . . . 331
Check and Service EngineSoon Light . . . . . . . . . . . . . . . . . . 151
Compartment Overview . . . . . . . 323
Coolant . . . . . . . . . . . . . . . . . . . . . . . 333
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 147
Cooling System . . . . . . . . . . . . . . . 332
Cooling System Messages . . . 168
Drive Belt Routing . . . . . . . . . . . . 428
Exhaust . . . . . . . . . . . . . . . . . . . . . . 261
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 337 Engine (cont'd)
Heater . . . . . . . . . . . . . . . . . . . . . . . . 257
Oil Life System . . . . . . . . . . . . . . . 327
Oil Messages . . . . . . . . . . . . . . . . . 169
Oil Pressure Gauge . . . . . . . . . . 146
Overheating . . . . . . . . . . . . . . . . . . 336
Power Messages . . . . . . . . . . . . . 169
Running While Parked . . . . . . . . 262
Starting . . . . . . . . . . . . . . . . . . . . . . . 255
Entry Lighting . . . . . . . . . . . . . . . . . . . 196
Equipment, Towing . . . . . . . . . . . . . 310
Event Data Recorders . . . . . . . . . . 441
Exit Lighting . . . . . . . . . . . . . . . . . . . . 196
Extended Parking . . . . . . . . . . . . . . . 261
Extender, Safety Belt . . . . . . . . . . . . 90
Exterior Lamp Controls . . . . . . . . . 189
Exterior Lamps Off Reminder . . . 191
F
Fan Engine . . . . . . . . . . . . . . . . . . . . . . . . 337
Features Memory . . . . . . . . . . . . . . . . . . . . . . . . . 13
Filter,
Engine Air Cleaner . . . . . . . . . . . 331
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 191
Flashers, Hazard Warning . . . . . . 193
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 382 Changing . . . . . . . . . . . . . . . . . . . . . 383