Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9955986) - 2017 - crc - 7/5/16
432 Customer Information
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in
the U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.
Membership Benefits
E:Download owner manuals and
view vehicle-specific how-to videos.
G: View maintenance schedules,
alerts, and OnStar Vehicle
Diagnostic Information. Schedule
service appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number
(VIN) 0425.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada) chevroletowner.ca
Visit the Chevrolet Owner Centre:
. Chat live with online help
representatives.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.
. Download owner manuals.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9955986) - 2017 - crc - 7/5/16
Customer Information 433
.Find the
Chevrolet-recommended
maintenance services.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935. General Motors of Canada also has
a Mobility Program. Visit www.gm.ca
or call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-800-243-8872. (Text Telephone
(TTY): 1-888-889-2438.)
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.
Your name, home address, and
home telephone number.
. Telephone number of your
location.
. Location of the vehicle.
. Model, year, color, and license
plate number of the vehicle. .
Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
. Description of the problem.
Coverage
Services are provided for the
duration of the vehicle’s powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Chevrolet reserve the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Chevrolet reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9955986) - 2017 - crc - 7/5/16
438 Customer Information
.Vehicle make, model, and
model year.
. Vehicle Identification
Number (VIN).
. Insurance company and policy
number.
. General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? 097.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on the
engines, transmission, axle,
suspension, brakes, electrical,
steering, body, etc.
Owner Information
Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle. The
Owner Manual includes the
Maintenance Schedule for all
models.
In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Manual.
RETAIL SELL PRICE: $35.00
–
$40.00 (U.S.) plus handling and
shipping fees.
Without Pouch: Owner Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and
shipping fees.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9955986) - 2017 - crc - 7/5/16
OnStar 447
OnStar AtYourService
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Make a Call1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds:
“OK, calling.”
Calling 911 Emergency
1. Press=. System responds:
“OnStar ready.” 2. Say
“Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say “911”without pausing.
System responds: “911.”
4. Say “Call.”System responds:
“OK, dialing 911.”
Retrieve My Number
1. Press=. System responds:
“OnStar ready.”
2. Say “My number.” System
responds: “Your OnStar
Hands-Free Calling number is,”
then says the number.
End a Call
Press=. System responds: “Call
ended.”
Verify Minutes and Expiration
Press=and say “Minutes” then
“Verify” to check how many minutes
remain and their expiration date.
Diagnostics
Advanced Diagnostics provides a
status of the vehicle’ s key systems
with a monthly e-mail, or by
pressing
Q. If equipped, Diagnostic
Alerts can be received in real-time
via e-mail or text. The Proactive
Alerts feature (if available) can help
predict and alert of potential
upcoming maintenance issues with
select components on the vehicle,
before they become a problem.
OnStar can also monitor and report
tire pressure, if the vehicle is
equipped with a Tire Pressure
Monitoring System.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9955986) - 2017 - crc - 7/5/16
Index 453
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 321
Accessory Power . . . . . . . . . . . . . . . 258
Active Fuel Management
®. . . . . . 261
Adaptive Cruise Control . . . . . . . . 280
Add-On Electrical Equipment . . . 318
Additional Information OnStar
®. . . . . . . . . . . . . . . . . . . . . . 448
Additional Maintenance
and Care . . . . . . . . . . . . . . . . . . . . . . 418
Adjustable Throttle and Brake Pedal . . . . . . . . . . . . . . . . . . . 251
Adjustments
Lumbar, Front Seats . . . . . . . . . . . . 68
Agreements Trademarks and License . . . . . 224
Air Cleaner/Filter, Engine . . . . . . . 331
Air Conditioning . . . . . . . . . . . 226, 230
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 232
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 231
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . 103
How Does an Airbag
Restrain? . . . . . . . . . . . . . . . . . . . . . 96
Passenger Sensing System . . . . 98 Airbag System (cont'd)
What Makes an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 96
What Will You See after an
Airbag Inflates? . . . . . . . . . . . . . . . 97
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 95
Where Are the Airbags? . . . . . . . . 93
Airbags
Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . 102
Passenger Status Indicator . . . 150
Readiness Light . . . . . . . . . . . . . . 149
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . 102
System Check . . . . . . . . . . . . . . . . . . 92
Alarm Vehicle Security . . . . . . . . . . . . . . . . 53
Alert Lane Change . . . . . . . . . . . . . . . . . 294
Side Blind Zone (SBZA) . . . . . . 294
All-Season Tires . . . . . . . . . . . . . . . . 363
All-Terrain Tires . . . . . . . . . . . . . . . . . 364
AM-FM Radio . . . . . . . . . . . . . . . . . . . 204
Antenna Multi-band . . . . . . . . . . . . . . . . . . . . 208
Rear Side Window . . . . . . . . . . . . 207
Antilock Brake System (ABS) . . . 272
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Mexico-9955986) - 2017 - crc - 7/5/16
Index 457
FlexFuelE85 . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 409
Fluid Automatic Transmission . . . . . . 328
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 339
Four-Wheel DriveTransfer Case . . . . . . . . . . . . . . . 267
Power Steering . . . . . . . . . . . . . . . 338
Washer . . . . . . . . . . . . . . . . . . . . . . . 338
Fog Lamps . . . . . . . . . . . . . . . . . . . . . 194
Bulb Replacement . . . . . . . . . . . . 348
Folding Mirrors . . . . . . . . . . . . . . . . . . 58
Forward Automatic Braking . . . . . 293
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . 291
Four-Wheel Drive . . . . . . . . . . 267, 341
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 439
Front Axle . . . . . . . . . . . . . . . . . . . . . . 341
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 67
Heated and Ventilated . . . . . . . . . . 72
Front Turn Signal Lamps . . . . . . . 348
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298 Additives . . . . . . . . . . . . . . . . . . . . . 300 Fuel (cont'd)
Economy Driving . . . . . . . . . . . . . . . 30
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 302
Filling the Tank . . . . . . . . . . . . . . . 301
Foreign Countries . . . . . . . . . . . . 299
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 145
Low Fuel Warning Light . . . . . . . 156
Management, Active . . . . . . . . . . 261
Requirements, California . . . . . 299
System Messages . . . . . . . . . . . . 170
Full-Size Spare Tire . . . . . . . . . . . . 392
Fuses . . . . . . . . . . . . . . . . . . . . . . . . . . 351 Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 352
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . 356, 359
Rear Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 361
G
Garage Door Opener . . . . . . . . . . . 185Programming . . . . . . . . . . . . . . . . . 185
Gauges
Engine CoolantTemperature . . . . . . . . . . . . . . . . 147
Engine Oil Pressure . . . . . . . . . . 146
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Odometer . . . . . . . . . . . . . . . . . . . . . 145 Gauges (cont'd)
Speedometer . . . . . . . . . . . . . . . . . 145
Tachometer . . . . . . . . . . . . . . . . . . . 145
Trip Odometer . . . . . . . . . . . . . . . . 145
Voltmeter . . . . . . . . . . . . . . . . . . . . . 148
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . 140
General Information Service and Maintenance . . . . . .411
Towing . . . . . . . . . . . . . . . . . . . . . . . . 303
Vehicle Care . . . . . . . . . . . . . . . . . . 320
Glass Replacement . . . . . . . . . . . . . 346
Glove Box . . . . . . . . . . . . . . . . . . . . . . 125
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . 433
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 347
Hazard Warning Flashers . . . . . . . 193
Head Restraints . . . . . . . . . . . . . . . . . 66
Head-up Display . . . . . . . . . . . . . . . . 162
Headlamps . . . . . . . . . . . . . . . . . . . . . 348Aiming . . . . . . . . . . . . . . . . . . . . . . . . 347
Automatic . . . . . . . . . . . . . . . . . . . . . 192
Bulb Replacement . . . . . . . . . . . . 347
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 192
Flash-to-Pass . . . . . . . . . . . . . . . . . 191
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Index 459
Level ControlAutomatic . . . . . . . . . . . . . . . . . . . . . 277
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Light Hill Decent Control . . . . . . . . . . . 154
Lighting Entry . . . . . . . . . . . . . . . . . . . . . . . . . 196
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Illumination Control . . . . . . . . . . . 194
LED . . . . . . . . . . . . . . . . . . . . . . . . . . 347
Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Airbag Readiness . . . . . . . . . . . . . 149
Antilock Brake System(ABS) Warning . . . . . . . . . . . . . . 154
Brake System Warning . . . . . . . 153
Charging System . . . . . . . . . . . . . 151
Cruise Control . . . . . . . . . . . . . . . . 157
Flash-to-Pass . . . . . . . . . . . . . . . . . 191
Front Fog Lamp . . . . . . . . . . . . . . 157
High-Beam On . . . . . . . . . . . . . . . . 157
High/Low Beam Changer . . . . . 191
Low Fuel Warning . . . . . . . . . . . . 156
Safety Belt Reminders . . . . . . . . 149
Security . . . . . . . . . . . . . . . . . . . . . . 157
StabiliTrak
®OFF . . . . . . . . . . . . . 155
Tire Pressure . . . . . . . . . . . . . . . . . 156
Tow/Haul Mode . . . . . . . . . . . . . . . 154 Lights (cont'd)
Traction Control System
(TCS)/StabiliTrak
®. . . . . . . . . . 156
Traction Off . . . . . . . . . . . . . . . . . . . 155
Locking Rear Axle . . . . . . . . . . . . . . 277
Locks Automatic Door . . . . . . . . . . . . . . . . . 46
Delayed Locking . . . . . . . . . . . . . . . . 46
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Lockout Protection . . . . . . . . . . . . . . 46
Power Door . . . . . . . . . . . . . . . . . . . . . 45
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Loss of Control . . . . . . . . . . . . . . . . . 238
Low Fuel Warning Light . . . . . . . . . 156
Low-Profile Tires . . . . . . . . . . . . . . . . 364
Lower Anchors and Tethers for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . . 111
Lumbar Adjustment . . . . . . . . . . . . . . 68 Front Seats . . . . . . . . . . . . . . . . . . . . . 68
M
Magnetic Ride Control . . . . . . . . . . 277
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . 424
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . 418
Maintenance Schedule . . . . . . . . . 412 Maintenance Schedule (cont'd)
Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . . . 421
Transfer Case . . . . . . . . . . . . . . . . 267
Malfunction Indicator Lamp . . . . . 151
Manual Mode . . . . . . . . . . . . . . . . . . . 265
Memory Features . . . . . . . . . . . . . . . . 13
Memory Seats . . . . . . . . . . . . . . . . . . . 70
Messages Airbag System . . . . . . . . . . . . . . . . 174
Battery Voltage andCharging . . . . . . . . . . . . . . . . . . . . 166
Brake System . . . . . . . . . . . . . . . . 167
Compass . . . . . . . . . . . . . . . . . . . . . 167
Door Ajar . . . . . . . . . . . . . . . . . . . . . 168
Engine Cooling System . . . . . . . 168
Engine Oil . . . . . . . . . . . . . . . . . . . . 169
Engine Power . . . . . . . . . . . . . . . . 169
Fuel System . . . . . . . . . . . . . . . . . . 170
Key and Lock . . . . . . . . . . . . . . . . . 170
Lamp . . . . . . . . . . . . . . . . . . . . . . . . . 170
Object Detection System . . . . . 171
Ride Control System . . . . . . . . . . 172
Security . . . . . . . . . . . . . . . . . . . . . . 174
Starting the Vehicle . . . . . . . . . . . 174
Steering System . . . . . . . . . . . . . . 174
Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Transmission . . . . . . . . . . . . . . . . . 175
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Index 461
PortUSB . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Power Door Locks . . . . . . . . . . . . . . . . . . . . . 45
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Outlets . . . . . . . . . . . . . . . . . . . . . . . 136
Protection, Battery . . . . . . . . . . . . 197
Retained Accessory (RAP) . . . 258
Seat Adjustment . . . . . . . . . . . . . . . . 68
Steering Fluid . . . . . . . . . . . . . . . . . 338
Windows . . . . . . . . . . . . . . . . . . . . . . . 61
Power Assist Steps . . . . . . . . . . . . . . 52
Pregnancy, Using Safety Belts . . . 89
Privacy Vehicle Data Recording . . . . . . . 440
Program
Courtesy Transportation . . . . . . 435
Proposition 65 Warning,
California . . . . . . . . . . . .320, 340, 393
R
Radio Frequency Statement . . . . 439
Radio Reception . . . . . . . . . . . . . . . . 206
RadiosAM-FM Radio . . . . . . . . . . . . . . . . . 204
Satellite . . . . . . . . . . . . . . . . . . . . . . . 206
Reading Lamps . . . . . . . . . . . . . . . . . 195
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . 342 Rear Axle (cont'd)
Locking . . . . . . . . . . . . . . . . . . . . . . . 277
Rear Climate Control System . . . 230
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 73 Heated . . . . . . . . . . . . . . . . . . . . . . . . . 74
Rear Side Window Antenna . . . . 207
Rear Storage . . . . . . . . . . . . . . . . . . . 126
Rear Vision Camera (RVC) . . . . . 288
Rear Window Washer/Wiper . . . . 134
Rearview Mirrors . . . . . . . . . . . . . . . . 60 Automatic Dimming . . . . . . . . . . . . . 60
Reclining Seatbacks . . . . . . . . . . . . . 69
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 421
Records Maintenance . . . . . . . . . . . . . . . . . . 424
Recreational Vehicle Towing . . . . 396
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . 433
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . 35, 37
Remote Vehicle Start . . . . . . . . . . . . 44
Replacement Glass . . . . . . . . . . . . . . . . . . . . . . . . . 346
Replacement Bulbs . . . . . . . . . . . . . 351
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . 103
Maintenance . . . . . . . . . . . . . . . . . . 422 Replacing Airbag System . . . . . . . 103
Replacing LATCH System
Parts after a Crash . . . . . . . . . . . . 119
Replacing Safety Belt System Parts after a Crash . . . . . . . . . . . . . 91
Reporting Safety Defects Canadian Government . . . . . . . . 440
General Motors . . . . . . . . . . . . . . . 440
U.S. Government . . . . . . . . . . . . . 439
Restraints Where to Put . . . . . . . . . . . . . . . . . .110
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . . 258
Reverse Tilt Mirrors . . . . . . . . . . . . . . 59
Ride Control Systems Magnetic . . . . . . . . . . . . . . . . . . . . . 277
Messages . . . . . . . . . . . . . . . . . . . . 172
Roads Driving, Wet . . . . . . . . . . . . . . . . . . 243
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . 433
Roof Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . 63
Roof Rack System . . . . . . . . . . . . . . 127
Rotation, Tires . . . . . . . . . . . . . . . . . . 375
Routing, Engine Drive Belt . . . . . . 428
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . . 262