2017 CHEVROLET MALIBU remote will not work

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-10122664) - 2017 - crc - 5/23/16
228 Driving and Operating
If the RKE transmitter is not inthe vehicle, if there isinterference, or the RKEtransmitter battery is low, theDriver Information Center (DIC)will display a message. SeeDriver Information Center (DIC)(Base Level)0131orDriverInformation Center (DIC)(Uplevel)0134andRemoteKeyless Entry (RKE) SystemOperation032.
Caution
Cranking the engine for long
periods of time, by returning the
ignition to the START position
immediately after cranking has
ended, can overheat and damage
the cranking motor, and drain the
battery. Wait at least 15 seconds
between each try, to let the
cranking motor cool down.
2. If the engine does not startafter five to 10 seconds,especially in very cold weather(below✓18 °C or 0 °F), it couldbe flooded with too much
gasoline. Try pushing theaccelerator pedal all the way tothe floor and holding it there asyou hold ENGINE START/STOP, for up to a maximum of15 seconds. Wait at least15 seconds between each try,to allow the cranking motor tocool down. When the enginestarts, let go of the button andthe accelerator. If the vehiclestarts briefly but then stopsagain, do the same thing. Thisclears the extra gasoline fromthe engine. Do not race theengine immediately afterstarting it. Operate the engineand transmission gently untilthe oil warms up and lubricatesall moving parts.
Hybrid Operation
This vehicle combines gasoline andelectric propulsion. The gasolineengine will automatically start toprovide power and then shut off tosave fuel.
The engine may remainrunning when:
.Accelerating aggressively orclimbing hills.
.Vehicle speed is greater than88 km/h (55 mph).
.Charging the high voltagebattery.
.The heater is being used.
The engine and transmission worktogether to provide propulsionpower at the highest efficiency. Thismay result in higher engine speeds.
Stop/Start System
{Warning
Exiting the vehicle without first
shifting into P (Park) may cause
the vehicle to move. You or others
may be injured. Because the
vehicle has the auto engine stop/
start feature, the vehicle's engine
might seem to be shut off;
(Continued)

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-10122664) - 2017 - crc - 5/23/16
Vehicle Care 353
Caution
Ignoring these steps could result
in costly damage to the vehicle
that would not be covered by the
vehicle warranty. Trying to start
the vehicle by pushing or pulling it
will not work, and it could damage
the vehicle.
1.5L L4 Engine Shown, 2.0L L4
Engine Similar
1. Discharged Battery RemotePositive Terminal
2. Discharged Battery RemoteNegative Terminal
3. Good Battery RemoteNegative Terminal
4. Good Battery RemotePositive Terminal
1.8L Hybrid L4 Engine
1. Discharged Battery RemotePositive Terminal
2. Discharged Battery RemoteNegative Terminal
3. Good Battery RemoteNegative Terminal
4. Good Battery RemotePositive Terminal
The vehicle has a remotepositive (+) terminal under a trimcover. It is under the cover of the
engine compartment fuse block onthe driver side of the enginecompartment. SeeEngineCompartment Overview0283.Youshould always use this remotepositive (+) terminal.
The jump start negative groundterminal for the discharged batteryis on the shock tower on the driverside of the engine compartment.
1. Check the other vehicle.It must have a 12-volt batterywith a negative ground system.
Caution
If the other vehicle does not have
a12-voltsystemwithanegative
ground, both vehicles can be
damaged. Only use a vehicle that
has a 12-volt system with a
negative ground for jump starting.
2. Position the two vehicles sothat they are not touching.
To a v o i d t h e p o s s i b i l i t y o f t h evehicles rolling, set the parkingbrake firmly on both vehicles

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-10122664) - 2017 - crc - 5/23/16
398 OnStar
.Obtain and customize the Wi-Fi®
hotspot name or SSID andpassword, if equipped.
PressQto connect to an
Advisor to:
.Verify account information orupdate contact information.
.Get driving directions.
.Receive a Diagnostic check ofthe vehicle's key operatingsystems.
.Receive Roadside Assistance.
.Manage Wi-Fi Settings,if equipped.
Press>to get a priority connection
to an OnStar Advisor available 24/7to:
.Get help for an emergency.
.Be a Good Samaritan orrespond to an AMBER Alert.
.Get assistance in severeweather or other crisis situationsand find evacuation routes.
OnStar Services
Emergency
Emergency Services require anactive, OnStar service plan(excludes Basic Plan). WithAutomatic Crash Response, built-insensors can automatically alert aspecially trained OnStar Advisorwho is immediately connected in tothe vehicle to help.
Press>for a priority connection to
an OnStar Advisor who can contactemergency service providers, directthem to your exact location, andrelay important information.
With OnStar Crisis Assist, speciallytrained Advisors are available24 hours a day, 7 days a week, toprovide a central point of contact,assistance, and information during acrisis.
With Roadside Assistance, Advisorscan locate a nearby service providerto help with a flat tire, a batteryjump, or an empty gas tank.
Security
If equipped, OnStar provides theseservices:
.With Stolen Vehicle Assistance,OnStar Advisors can use GPS topinpoint the vehicle and helpauthorities quickly recover it.
.With Remote Ignition Block™,if equipped, OnStar can blockthe engine from being restarted.
.With Stolen Vehicle Slowdown®,if equipped, OnStar can workwith law enforcement togradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are lockedand the vehicle alarm sounds, anotification by text, e-mail, or phonecall will be sent. If the vehicle isstolen, an OnStar Advisor can workwith authorities to recover thevehicle.

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-10122664) - 2017 - crc - 5/23/16
402 OnStar
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play importantinformation at the following times:
.Prior to vehicle purchase.
PressQto set up an account.
.With the OnStar Basic Plan,every 60 days.
.After change in ownership andat 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisorcan cancel or change accountinformation.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR(1-888-466-7827) immediately toterminate your OnStar services ifthe vehicle is disposed of, sold,transferred, or if the lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon aspossible. The Advisor will updatevehicle records and explain OnStarservice options.
How OnStar Service Works
Automatic Crash Response,Emergency Services, Crisis Assist,Stolen Vehicle Assistance,Advanced Vehicle Diagnostics,Remote Services, RoadsideAssistance, Turn-by-TurnNavigation, and Hands-Free Callingare available on most vehicles. Notall OnStar services are availableeverywhere or on all vehicles. Formore information, a full descriptionof OnStar services, systemlimitations, and OnStar User Terms,Privacy Statement, and SoftwareTe r m s :
.Call 1-888-4ONSTAR(1-888-466-7827).
.See www.onstar.com (U.S.).
.See www.onstar.ca (Canada).
.Call TTY 1-877-248-2080.
.PressQto speak with an
Advisor.
OnStar services cannot work unlessthe vehicle is in a place whereOnStar has an agreement with awireless service provider for servicein that area. The wireless serviceprovider must also have coverage,network capacity, reception, andtechnology compatible with OnStarservices. Service involving locationinformation about the vehicle cannotwork unless GPS signals areavailable, unobstructed, andcompatible with the OnStarhardware. OnStar services may notwork if the OnStar equipment is notproperly installed or it has not beenproperly maintained. If equipment orsoftware is added, connected,or modified, OnStar services maynot work. Other problems beyondthe control of OnStar—such ashills, tall buildings, tunnels, weather,electrical system design andarchitecture of the vehicle, damage

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-10122664) - 2017 - crc - 5/23/16
OnStar 403
to the vehicle in a crash, or wirelessphone network congestion orjamming—may prevent service.
SeeRadio FrequencyStatement0393.
Services for People with
Disabilities
Advisors provide services to helpSubscribers with physical disabilitiesand medical conditions.
PressQto help:
.Locate a gas station with anattendant to pump gas.
.Find a hotel, restaurant, etc.,that meets accessibility needs.
.Provide directions to the closesthospital or pharmacy in urgentsituations.
TTY Users
OnStar has the ability tocommunicate to deaf,hard-of-hearing, or speech-impairedcustomers while in the vehicle. Theavailable dealer-installed TTYsystem can provide in-vehicle
access to all OnStar services,except Virtual Advisor and OnStarTurn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
APINisneededtoaccesssomeOnStar services. The PIN will needto be changed the first time whenspeaking with an Advisor. Tochange the OnStar PIN, contact an
OnStar Advisor by pressingQor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may bewarranted as part of the vehiclewarranty.
Languages
The vehicle can be programmed torespond in multiple languages.
PressQand ask for an Advisor.
Advisors are available in English,Spanish, and French. Availablelanguages may vary by country.
Potential Issues
OnStar cannot perform RemoteDoor Unlock or Stolen VehicleAssistance after the vehicle hasbeen off continuously for 10 dayswithout an ignition cycle. If thevehicle has not been started forfive days, OnStar can contactRoadside Assistance or a locksmithto help gain access to the vehicle.
Global Positioning
System (GPS)
.Obstruction of the GPS canoccur in a large city with tallbuildings; in parking garages;around airports; in tunnels andunderpasses; or in an area withvery dense trees. If GPS signalsare not available, the OnStarsystem should still operate tocall OnStar. However, OnStarcould have difficulty identifyingthe exact location.
.In emergency situations, OnStarcan use the last stored GPSlocation to send to emergencyresponders.