2017 CHEVROLET EXPRESS emergency towing

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15555951) - 2022 - CRC - 1/27/22
156 Driving and Operating
Driving Characteristics and
Towing Tips
{Warning
You can lose control when towing a
trailer if the correct equipment is not
used or the vehicle is not driven properly.
For example, if the trailer is too heavy or
the trailer brakes are inadequate for the
load, the vehicle may not stop as
expected. You and others could be
seriously injured. The vehicle may also be
damaged, and the repairs would not be
covered by the vehicle warranty. Pull a
trailer only if all the steps in this section
have been followed. Ask your dealer for
advice and information about towing a
trailer with the vehicle.
Driving with a Trailer
Trailering is different than just driving the
vehicle by itself. Trailering means changes in
handling, acceleration, braking, durability,
and fuel economy. Successful, safe trailering
takes correct equipment, and it has to be
used properly.The following information has many
time-tested, important trailering tips and
safety rules. Many of these are important
for your safety and that of your passengers.
Read this section carefully before pulling a
trailer.
When towing a trailer:
.Become familiar with and follow all state
and local laws that apply to trailer
towing. These requirements vary from
state to state.
.State laws may require the use of
extended side view mirrors. Even if not
required, you should install extended side
view mirrors if your visibility is limited or
restricted while towing.
.Do not tow a trailer during the first
800 km (500 mi) of vehicle use to prevent
damage to the engine, axle, or other
parts.
.It is recommended to perform the first oil
change before heavy towing.
.During the first 800 km (500 mi) of trailer
towing, do not drive over 80 km/h
(50 mph) and do not make starts at full
throttle.
.Vehicles can tow in D (Drive). Tow/Haul
Mode is recommended for heavier trailers.
See
Tow/Haul Mode 0140. If the transmission downshifts too often, a
lower gear may be selected using Manual
Mode. See
Manual Mode 0139.
If equipped, the following driver assistance
features should be turned off when towing
a trailer:
.Adaptive Cruise Control (ACC)
.Super Cruise Control
.Lane Keep Assist (LKA)
.Park Assist
.Automatic Parking Assist (APA)
.Reverse Automatic Braking (RAB)
If equipped, the following driver assistance
features should be turned to alert or off
when towing a trailer:
.Automatic Emergency Braking (AEB)
.Intelligent Brake Assist (IBA)
.Front Pedestrian Braking (FPB)
If equipped with Lane Change Alert (LCA),
the LCA detection zones that extend back
from the side of the vehicle do not move
further back when a trailer is towed. Use
caution while changing lanes when towing a
trailer.
If equipped with Rear Cross Traffic Alert
(RCTA), use caution while backing up when
towing a trailer, as the RCTA detection zones

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15555951) - 2022 - CRC - 1/27/22
Vehicle Care 233
Caution (Continued)
these could damage the vehicle. The
repairs would not be covered by the
vehicle warranty.
9. Now start the vehicle with the good battery and run the engine for a while.
10. Try to start the vehicle that had the dead battery. If it will not start after a
few tries, it probably needs service.
Caution
If the jumper cables are connected or
removed in the wrong order, electrical
shorting may occur and damage the
vehicle. The repairs would not be covered
by the vehicle warranty. Always connect
and remove the jumper cables in the
correct order, making sure that the cables
do not touch each other or other metal.
Jumper Cable Removal
Reverse the sequence exactly when
removing the jumper cables.
After starting the disabled vehicle and
removing the jumper cables, allow it to idle
for several minutes.
Towing the Vehicle
Caution
Incorrectly transporting a disabled vehicle
may cause damage to the vehicle. Use
proper tire straps to secure the vehicle to
the flatbed tow truck. Do not strap or
hook to any frame, underbody,
or suspension component not specified
below. Do not move vehicles with drive
axle tires on the ground. Damage is not
covered by the vehicle warranty.
Caution
The vehicle may be equipped with an
electric parking brake and/or a
mechanical transmission range select
shifter. In the event of a loss of 12-volt
battery power, the electric parking brake
cannot be released, and the vehicle
cannot be shifted to N (Neutral). Tire
skates or dollies must be used under the
non-rolling tires to prevent damage while
loading/unloading the vehicle. Dragging
the vehicle will cause damage not
covered by the vehicle warranty.
Caution
The vehicle may be equipped with a tow
eye. Improper use of the tow eye may
cause damage to the vehicle and is not
covered by the vehicle warranty.
If equipped, use the tow eye to load the
vehicle onto a flatbed tow truck from a
flat road surface, or to move the vehicle
a very short distance at a walking pace.
The tow eye is not designed for off-road
recovery. The vehicle must be in
N (Neutral) with the electric parking
brake released when using the tow eye.
Contact a professional towing service if the
disabled vehicle must be transported. GM
recommends a flatbed tow truck to
transport a disabled vehicle. Use ramps to
help reduce approach angles, if necessary.
If equipped, a tow eye may be located near
the spare tire or emergency jack. Do not use
the tow eye to pull the vehicle from the
snow, mud, sand, or ditch. Tow eye threads
may have right or left-hand threads. Use
caution when installing or removing the
tow eye.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15555951) - 2022 - CRC - 1/27/22
Customer Information 263
.Battery Jump Start:Service to jump start
a dead battery.
.Trip Interruption Benefits and Assistance:
If your trip is interrupted due to a
warranty event, incidental expenses may
be reimbursed within the Powertrain
warranty period. Items considered are
reasonable and customary hotel, meals,
rental car, or a vehicle being delivered
back to the customer, up to 500 miles.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of
any laws
.Legal fines
.Mounting, dismounting, or changing of
snow tires, chains, or other traction
devices
Service is not provided if a vehicle is in an
area that is not accessible to the service
vehicle or is not a regularly traveled or
maintained public road, which includes ice
and winter roads. Off-road use is not
covered.
Services Specific to Canadian-Purchased
Vehicles
.Fuel Delivery: Reimbursement is up to
7 liters. If available, diesel fuel delivery
may be restricted. Propane and other
fuels are not provided through this
service.
.Lock-Out Service: Vehicle registration is
required.
.Trip Interruption Benefits and Assistance:
Must be over 150 km from where your
trip was started to qualify.
Pre-authorization, original detailed
receipts, and a copy of the repair orders
are required. Once authorization has been
received, the Roadside Assistance advisor
will help to make arrangements and
explain how to receive payment.
.Alternative Service: If assistance cannot
be provided right away, the Roadside
Assistance advisor may give permission to
get local emergency road service. You will
receive payment, up to $100, after
sending the original receipt to Roadside
Assistance. Mechanical failures may be
covered, however any cost for parts and
labor for repairs not covered by the
warranty are the owner responsibility.
Scheduling Service Appointments
When the vehicle requires warranty service,
contact your dealer and request an
appointment. By scheduling a service
appointment and advising the service
consultant of your transportation needs,
your dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled into the
service department immediately, keep
driving it until it can be scheduled for
service, unless, of course, the problem is
safety related. If it is, please call your
dealership, let them know this, and ask for
instructions.
If your dealer requests you to bring the
vehicle for service, you are urged to do so
as early in the work day as possible to
allow for same-day repair.
Courtesy Transportation Program
To enhance your ownership experience, we
and our participating dealers are proud to
offer Courtesy Transportation, a customer
support program for vehicles with the
Bumper-to-Bumper (Base Warranty Coverage

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15555951) - 2022 - CRC - 1/27/22
Customer Information 265
Genuine GM Collision parts are the best
choice to ensure that the vehicle's designed
appearance, durability, and safety are
preserved. The use of Genuine GM parts can
help maintain the GM New Vehicle Limited
Warranty.
Recycled original equipment parts may also
be used for repair. These parts are typically
removed from vehicles that were total losses
in prior crashes. In most cases, the parts
being recycled are from undamaged sections
of the vehicle. A recycled original equipment
GM part may be an acceptable choice to
maintain the vehicle's originally designed
appearance and safety performance;
however, the history of these parts is not
known. Such parts are not covered by the
GM New Vehicle Limited Warranty, and any
related failures are not covered by that
warranty.
Aftermarket collision parts are also available.
These are made by companies other than
GM and may not have been tested for the
vehicle. As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not perform
properly in subsequent collisions.
Aftermarket parts are not covered by theGM New Vehicle Limited Warranty, and any
vehicle failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you choose a
collision repair facility that meets your
needs before you ever need collision repairs.
Your dealer may have a collision repair
center with GM-trained technicians and
state-of-the-art equipment, or be able to
recommend a collision repair center that has
GM-trained technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM vehicle
with comprehensive and collision insurance
coverage. There are significant differences in
the quality of coverage afforded by various
insurance policy terms. Many insurance
policies provide reduced protection to the
GM vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some insurance
companies will not specify aftermarket
collision parts. When purchasing insurance,
we recommend that you ensure that the
vehicle will be repaired with GM original
equipment collision parts. If such insurancecoverage is not available from your current
insurance carrier, consider switching to
another insurance carrier.
If the vehicle is leased, the leasing company
may require you to have insurance that
ensures repairs with Genuine GM Original
Equipment Manufacturer (OEM) parts or
Genuine Manufacturer replacement parts.
Read the lease carefully, as you may be
charged at the end of the lease for poor
quality repairs.
If a Crash Occurs
If there has been an injury, call emergency
services for help. Do not leave the scene of
a crash until all matters have been taken
care of. Move the vehicle only if its position
puts you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information to
police and other parties involved in the
crash.
For emergency towing see
Roadside
Assistance Program 0262.
Gather the following information:
.Driver name, address, and telephone
number
.Driver license number

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15555951) - 2022 - CRC - 1/27/22
280 Index
Connected Services (cont'd)Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Connections Connected Services . . . . . . . . . . . . . . . . . . . . 275
Control Traction and Electronic Stability . . . . . . . 142
Control of a Vehicle . . . . . . . . . . . . . . . . . . . . . . 122
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Coolant Engine Temperature Gauge . . . . . . . . . . . . . 74
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114, 116
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . .183
Courtesy Transportation Program . . . . . . . . 263
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Customer Assistance . . . . . . . . . . . . . . . . . . . . . 261 Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Text Telephone (TTY) Users . . . . . . . . . . . . 261
Customer Information Publications Ordering Information . . . . . 266
Customer Satisfaction Procedure . . . . . . . . . 259
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
D
Damage Repair, Collision . . . . . . . . . . . . . . . . . 264
Danger, Warning, and Caution . . . . . . . . . . . . . .2 Data Collection
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
Data Recorders, Event . . . . . . . . . . . . . . . . . . . 268
Daytime Running Lamps (DRL) . . . . . . . . . . . . 92
Defensive Driving . . . . . . . . . . . . . . . . . . . . . . . . . 121
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Devices Auxiliary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Diagnostics Connected Services . . . . . . . . . . . . . . . . . . . . 277
Distracted Driving . . . . . . . . . . . . . . . . . . . . . . . . . 121
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Door
Cargo Door Relocking . . . . . . . . . . . . . . . . . . . . 12
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . 12
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Rear Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Sliding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Drive Belt Routing, Engine . . . . . . . . . . . . . . . 258
Driver Assistance Systems . . . . . . . . . . . . . . . 146
Driver Information Center (DIC) . . . . . . . . . . . 82
Driving Better Fuel Economy . . . . . . . . . . . . . . . . . . . . 121
Characteristics and Towing Tips . . . . . . . . 156
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Hill and Mountain Roads . . . . . . . . . . . . . . 124 Driving (cont'd)
If the Vehicle is Stuck . . . . . . . . . . . . . . . . . 126
Impaired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . 123
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 123
Vehicle Load Limits . . . . . . . . . . . . . . . . . . . . 126
Wet Roads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
E
Electrical Equipment, Add-On . . . . . . . . . . . . . 171
Electrical System
Engine Compartment Fuse Block . . . . . . . 199
Floor Console Fuse Block . . . . . . . . . . . . . . . 202
Fuses and Circuit Breakers . . . . . . . . . . . . . 198
Overload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Emergency
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Engine Air Cleaner/Filter . . . . . . . . . . . . . . . . . . . . . . 182
Check Light (Malfunction Indicator) . . . . . 77
Compartment Overview . . . . . . . . . . . . . . . . 176
Coolant Heater . . . . . . . . . . . . . . . . . . . . . . . . 133
Coolant Temperature Gauge . . . . . . . . . . . . 74
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . 183
Drive Belt Routing . . . . . . . . . . . . . . . . . . . . . 258
Exhaust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188