2017 CHEVROLET EXPRESS service schedule

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15555951) - 2022 - CRC - 1/27/22
Service and Maintenance 253
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed
in the boxes provided. Retain all maintenance receipts.Date Odometer Reading Serviced By Services Performed

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15555951) - 2022 - CRC - 1/27/22
Customer Information 261
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices
(TTYs))
Roadside Assistance: 1-800-268-6800
Overseas
Please contact the local General Motors
Business Unit.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of
hearing, or speech-impaired and who use
Text Telephones (TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in the U.S.can communicate with Chevrolet by dialing:
1-800-833-2438. TTY users in Canada can dial
1-800-263-3830.
Online Owner Center
The Chevrolet Owner Center (U.S.)
my.chevrolet.com
Learn more about your vehicle features,
shop for and manage your connected
services and OnStar plans, and access
diagnostic information specific to your
vehicle.
Membership Benefits
E:
Download owner’s manuals and view
vehicle-specific how-to videos.
G: View maintenance schedules, alerts, and
Vehicle Diagnostic Information. Schedule
service appointments.
I: View service records from your
dealership and add your own.
D: Select a preferred dealer and view
locations, maps, phone numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See Vehicle
Identification Number (VIN) 0254.
H:Manage your profile and payment
information. View your GM Rewards Card
earnings and My Chevrolet Rewards points.
F: Chat with online help representatives.
Visit my.chevrolet.com and create an
account today.
Chevrolet Owner Centre (Canada)
mychevrolet.ca
Visit the Chevrolet Owner Centre at
mychevrolet.ca (English) or my.chevrolet.ca
(French) to access similar benefits to the
U.S. site.
GM Mobility Reimbursement
Program

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 263
.Battery Jump Start:Service to jump start
a dead battery.
.Trip Interruption Benefits and Assistance:
If your trip is interrupted due to a
warranty event, incidental expenses may
be reimbursed within the Powertrain
warranty period. Items considered are
reasonable and customary hotel, meals,
rental car, or a vehicle being delivered
back to the customer, up to 500 miles.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of
any laws
.Legal fines
.Mounting, dismounting, or changing of
snow tires, chains, or other traction
devices
Service is not provided if a vehicle is in an
area that is not accessible to the service
vehicle or is not a regularly traveled or
maintained public road, which includes ice
and winter roads. Off-road use is not
covered.
Services Specific to Canadian-Purchased
Vehicles
.Fuel Delivery: Reimbursement is up to
7 liters. If available, diesel fuel delivery
may be restricted. Propane and other
fuels are not provided through this
service.
.Lock-Out Service: Vehicle registration is
required.
.Trip Interruption Benefits and Assistance:
Must be over 150 km from where your
trip was started to qualify.
Pre-authorization, original detailed
receipts, and a copy of the repair orders
are required. Once authorization has been
received, the Roadside Assistance advisor
will help to make arrangements and
explain how to receive payment.
.Alternative Service: If assistance cannot
be provided right away, the Roadside
Assistance advisor may give permission to
get local emergency road service. You will
receive payment, up to $100, after
sending the original receipt to Roadside
Assistance. Mechanical failures may be
covered, however any cost for parts and
labor for repairs not covered by the
warranty are the owner responsibility.
Scheduling Service Appointments
When the vehicle requires warranty service,
contact your dealer and request an
appointment. By scheduling a service
appointment and advising the service
consultant of your transportation needs,
your dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled into the
service department immediately, keep
driving it until it can be scheduled for
service, unless, of course, the problem is
safety related. If it is, please call your
dealership, let them know this, and ask for
instructions.
If your dealer requests you to bring the
vehicle for service, you are urged to do so
as early in the work day as possible to
allow for same-day repair.
Courtesy Transportation Program
To enhance your ownership experience, we
and our participating dealers are proud to
offer Courtesy Transportation, a customer
support program for vehicles with the
Bumper-to-Bumper (Base Warranty Coverage

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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266 Customer Information
.Owner name, address, and telephone
number
.Vehicle license plate number
.Vehicle make, model, and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to the
other vehicle
Choose a reputable repair facility that uses
quality replacement parts. See “Collision
Parts” earlier in this section.
If the airbag has inflated, see What Will You
See after an Airbag Inflates? 041.
Managing the Vehicle Damage Repair
Process
In the event that the vehicle requires
damage repairs, GM recommends that you
take an active role in its repair. If you have
a pre-determined repair facility of choice,
take the vehicle there, or have it towed
there. Specify to the facility that any
required replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled original GM
parts. Remember, recycled parts will not be
covered by the GM vehicle warranty. Insurance pays the bill for the repair, but
you must live with the repair. Depending on
your policy limits, your insurance company
may initially value the repair using
aftermarket parts. Discuss this with the
repair professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have the
vehicle repaired with Genuine GM parts,
even if your insurance coverage does not
pay the full cost.
If another party's insurance company is
paying for the repairs, you are not obligated
to accept a repair valuation based on that
insurance company's collision policy repair
limits, as you have no contractual limits
with that company. In such cases, you can
have control of the repair and parts choices
as long as the cost stays within reasonable
limits.
Publication Ordering Information
Service Manuals
Service manuals have the diagnosis and
repair information on the engine,
transmission, axle, suspension, brakes,
electrical system, steering system, body, etc.
Customer Literature
Owner’s manuals are written specifically for
owners and are intended to provide basic
operational information about the vehicle.
The owner’s manual includes the
Maintenance Schedule for all models.
Customer literature publications available for
purchase include owner’s manuals, warranty
manuals, and portfolios. Portfolios include an
owner’s manual, warranty manual,
if applicable, and zip lock bag or pouch.
Current and Past Models
Service manuals and customer literature are
available for many current and past model
year GM vehicles.
To order, call 1-800-551-4123 Monday–Friday,
8:00 a.m.–6:00 p.m. eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see Helm, Inc. at:
www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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276 Connected Services
Ensuring Security
.Change the default passwords for the
Wi-Fi hotspot and myChevrolet mobile
application. Make these passwords
different from each other and use a
combination of letters and numbers to
increase the security.
.Change the default name of the SSID
(Service Set Identifier). This is your
network’s name that is visible to other
wireless devices. Choose a unique name
and avoid family names or vehicle
descriptions.
Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the Internet
and web content at 4G LTE speed. Up to
seven mobile devices can be connected.
A data plan is required. Use the in-vehicle
controls only when it is safe to do so. 1. To retrieve Wi-Fi hotspot information, press
=to open the OnStar app on the
infotainment display, then select Wi-Fi
Hotspot. On some vehicles, touch Wi-Fi
or Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID), password, and on
some vehicles, the connection type (no Internet connection, 3G, 4G, 4G LTE), and
signal quality (poor, good, excellent). The
LTE icon shows connection to Wi-Fi. It is
possible that the icon may not illuminate
even though the vehicle has an active
connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to connect
with an Advisor. On some vehicles, the
SSID and password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s Wi-Fi
hotspot will connect automatically to your
mobile devices. Manage data usage by
turning Wi-Fi on or off on your mobile
device, using the myChevrolet mobile app,
or by contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be managed
from the Wi-Fi Hotspot menu.
MyChevrolet Mobile App (If Available)
Download the myChevrolet mobile app to
compatible Apple and Android smartphones.
Chevrolet users can access the following
services from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil life,
or tire pressure, if factory-equipped
with the Tire Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map (U.S.
market only).
.Turn the vehicle's Wi-Fi hotspot on/off,
manage settings, and monitor data
consumption, if equipped.
.Locate a dealer and schedule service.
.Request Roadside Assistance.
.Set a parking reminder with pin drop,
take a photo, make a note, and set a
timer.
.Connect with Chevrolet on social media.
Features are subject to change. For
myChevrolet mobile app information and
compatibility, see my.chevrolet.com.
An active OnStar or connected service plan
may be required. A compatible device,
factory-installed remote start, and power
locks are required. Data rates apply. See
www.onstar.com for details and system
limitations.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Index 283
Lights (cont'd)Lane Departure Warning . . . . . . . . . . . . . . . . 79
Low Fuel Warning . . . . . . . . . . . . . . . . . . . . . . 81
Seat Belt Reminders . . . . . . . . . . . . . . . . . . . . 75
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
StabiliTrak OFF . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Tire Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Tow/Haul Mode . . . . . . . . . . . . . . . . . . . . . . . . 79
Traction Control System
(TCS)/StabiliTrak . . . . . . . . . . . . . . . . . . . . . . 80
Locking Rear Axle . . . . . . . . . . . . . . . . . . . . . . . . 144
Locks Automatic Door . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Cargo Door Relocking . . . . . . . . . . . . . . . . . . . . 12
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . 12
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Lockout Protection . . . . . . . . . . . . . . . . . . . . . . . 12
Power Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Low Fuel Warning Light . . . . . . . . . . . . . . . . . . .81
Lower Anchors and Tethers for Children (LATCH System) . . . . . . . . . . . . . . . . .53
M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253 Maintenance and Care
Additional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Maintenance Schedule . . . . . . . . . . . . . . . . . . . 245 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Malfunction Indicator Lamp . . . . . . . . . . . . . . . .77
Manual Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Manual Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Manual Windows . . . . . . . . . . . . . . . . . . . . . . . . . .19
Media Avoiding Untrusted Devices . . . . . . . . . . . . 103
Messages Engine Power . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Vehicle Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Mirrors
Convex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Folding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Manual Rearview . . . . . . . . . . . . . . . . . . . . . . . 19
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Trailer Tow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Mirrors, Interior Rearview . . . . . . . . . . . . . . . . . .18
Monitor System, Tire Pressure . . . . . . . . . . . . 211
Multi-band Antenna . . . . . . . . . . . . . . . . . . . . . 103
N
Navigation Connected Services . . . . . . . . . . . . . . . . . . . . 275
New Vehicle Break-In . . . . . . . . . . . . . . . . . . . . 129
Noise Control System . . . . . . . . . . . . . . . . . . . . 192
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Engine Oil Life System . . . . . . . . . . . . . . . . . . 181
Engine Oil Pressure Gauge . . . . . . . . . . . . . . 73
Pressure Light . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Older Children, Restraints . . . . . . . . . . . . . . . . . 46
Online Owner Center . . . . . . . . . . . . . . . . . . . . 261
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
OnStar Additional Information . . . . . . . . . . . 272
OnStar Emergency . . . . . . . . . . . . . . . . . . . . . . . . 271
OnStar Overview . . . . . . . . . . . . . . . . . . . . . . . . . 270
OnStar Security . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Operation Infotainment System . . . . . . . . . . . . . . . . . . . 99
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Overheating, Engine . . . . . . . . . . . . . . . . . . . . . .187