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370 OnStar
OnStar Services
Emergency
Emergency Services require an
active, OnStar service plan
(excludes Basic Plan). With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
Ufor a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.
Security
If equipped, OnStar provides these
services:
. With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block™,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown
®,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
Navigation
OnStar navigation requires a
specific OnStar service plan.
Press
|to receive Turn-by-Turn
directions or have them sent to the
vehicle navigation screen,
if equipped.
Turn-by-Turn Navigation
1. Press|to connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands
During a Planned Route
Cancel Route
1. Press
Q. System responds:
“OnStar ready,” then a tone.
2. Say “Cancel route.” System
responds: “Do you want to
cancel directions?”

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3. Say“Yes.”System responds:
“OK, request completed, thank
you, goodbye.”
Route Preview
1. Press
Q. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
Q. System responds:
“OnStar ready,” then a tone.
2. Say “Repeat.” System
responds with the last direction
given, then responds with
“OnStar ready,” then a tone.
Get My Destination
1. Press
Q. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.”
System responds with the
address and distance to the
destination, then responds with
“OnStar ready,” then a tone. Send Destination to Vehicle
Subscribers can have directions
sent to the vehicle’
s navigation
screen, if equipped.
Press
|then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system.
See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following OnStar services help
with staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
. Change the default passwords
for the Wi-Fi hotspot and
RemoteLink mobile application.
Make these passwords different from each other and use a
combination of letters, numbers,
and symbols to increase the
security.
. Change the default name of the
SSID (Service Set Identifier).
This is your network’s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions.
OnStar Wi-Fi
®Hotspot (If
Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at
4G LTE speed. Up to seven mobile
devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.
1. To retrieve Wi-Fi hotspot information, press
Q, wait for
the prompt, then say “Wi-Fi
settings.” On some vehicles,
touch Wi-Fi Settings on the
screen.

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372 OnStar
2. The Wi-Fi settings will displaythe Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
|or call
1-888-4ONSTAR to connect
with an Advisor.
After initial set-up, your vehicles’ s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the
RemoteLink mobil app, or by
contacting an OnStar Advisor.
OnStar RemoteLink
®Mobile App
(If Equipped)
Download the OnStar RemoteLink
mobile app to select Apple
®iOS,
Android™, BlackBerry®,
or Windows®mobile devices.
OnStar Subscribers can access the
following services from a mobile
device: .
Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps
. Check the vehicles’s fuel level,
oil life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send directions to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle’ s Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
For OnStar RemoteLink information
and compatibility, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
OnStar AtYourService
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service
which requires available minutes.
To Make a Call
1. Press
Q. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds:
“OK, calling.”
Calling 911 Emergency
1. PressQ. System responds:
“OnStar ready.”

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2. Say“Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say “911”without pausing.
System responds: “911.”
4. Say “Call.”System responds:
“OK, dialing 911.”
Retrieve My Number
1. PressQ. System responds:
“OnStar ready.”
2. Say “My number.” System
responds: “Your OnStar
Hands-Free Calling number is,”
then says the number.
End a Call
PressQ. System responds: “Call
ended.”
Verify Minutes and Expiration
PressQand say “Minutes” then
“Verify” to check how many minutes
remain and their expiration date.
Diagnostics
Advanced Diagnostics provides a
status of the vehicle’ s key systems
with a monthly e-mail or by pressing
|. If equipped, Diagnostic Alerts
can be received in real-time via
e-mail or text. The Proactive Alerts
feature (if available) can help predict
and alert of potential upcoming
maintenance issues with select
components on the vehicle, before
they become a problem.
OnStar can also monitor and report
tire pressure, if vehicle is equipped
with a Tire Pressure Monitoring
System.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
. Prior to vehicle purchase.
Press
|to set up an account.
. With the OnStar Basic Plan,
every 60 days.
. After change in ownership and
at 90 days.
Transferring Service
Press|to request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar services if
the vehicle is disposed of, sold,
transferred, or if the lease ends.

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374 OnStar
Reactivation for Subsequent
Owners
Press|and follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance,
Advanced Diagnostics, Remote
Services, Roadside Assistance,
Turn-by-Turn Navigation, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar User Terms, Privacy
Statement and Software Terms :
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080. .
Press
|to speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service. See
Radio Frequency
Statement 0364.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
|to help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.

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OnStar 375
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
|or
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
|and ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the vehicle has not been started for
five days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
.
Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
|to try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.

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Index 381
ChargingWireless . . . . . . . . . . . . . . . . . . . . . . 108
Charging System Light . . . . . . . . . 121
Check Malfunction IndicatorEngine Light . . . . . . . . . . . . . . . . 121
Child Restraints
Infants and Young Children . . . . . 83
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 88
Older Children . . . . . . . . . . . . . . . . . . 81
Securing . . . . . . . . . . . . . . . . . . . . 93, 95
Systems . . . . . . . . . . . . . . . . . . . . . . . . 85
Circuit Breakers . . . . . . . . . . . . . . . . 286
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 325
Interior Care . . . . . . . . . . . . . . . . . . 330
Climate Control Systems Automatic . . . . . . . . . . . . . . . . . . . . . 193
Dual Automatic . . . . . . . . . . . . . . . 196
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Cluster, Instrument . . . . . . . . . . . . . 110
Clutch, Hydraulic . . . . . . . . . . . . . . . 268
Collision Damage Repair . . . . . . . 361
Compartments
Storage . . . . . . . . . . . . . . . . . . . . . . . . . 99
Compass . . . . . . . . . . . . . . . . . . . . . . . 105 Messages . . . . . . . . . . . . . . . . . . . . 135 Competitive Driving Mode . . . . . . 240
Compressor Kit, Tire Sealant . . . 314
Connections
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 371
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 235
Control of a Vehicle . . . . . . . . . . . . . 202
Convenience Net . . . . . . . . . . . . . . . 100
Convertible Top . . . . . . . . . . . . . . . . . . 50 Messages . . . . . . . . . . . . . . . . . . . . 135
Convex Mirrors . . . . . . . . . . . . . . . . . . 45
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 271
Engine Temperature Gauge . . .117
Cooling System . . . . . . . . . . . . . . . . . 270
Engine Messages . . . . . . . . . . . . 137
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 360
Cruise Control . . . . . . . . . . . . . . . . . . 242 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Messages . . . . . . . . . . . . . . . . . . . . 137
Customer Assistance . . . . . . . . . . . 357 Offices . . . . . . . . . . . . . . . . . . . . . . . . 356
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 357 Customer Information
Service Publications
Ordering Information . . . . . . . . 363
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 354
D
Damage Repair, Collision . . . . . . . 361
Danger, Warning, and Caution . . . . 2
Data CollectionInfotainment System . . . . . . . . . . 367
OnStar . . . . . . . . . . . . . . . . . . . . . . . 367
Data Recorder Performance . . . . . . . . . . . . . . . . . . 177
Data Recorders, Event . . . . . . . . . 366
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 156
Defensive Driving . . . . . . . . . . . . . . . 201
Delayed Locking . . . . . . . . . . . . . . . . . 38
Devices Auxiliary . . . . . . . . . . . . . . . . . . . . . . 176
Diagnostics OnStar
®. . . . . . . . . . . . . . . . . . . . . . 373
Distracted Driving . . . . . . . . . . . . . . . 201
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . 127
Ajar Messages . . . . . . . . . . . . . . . 137
Delayed Locking . . . . . . . . . . . . . . . . 38
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

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382 Index
Door (cont'd)Power Locks . . . . . . . . . . . . . . . . . . . . 38
Drive Belt Routing, Engine . . . . . . 353
Driver Assistance Systems . . . . . 245
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 128
Driver Mode Control . . . . . . . . . . . . 236
Driving Competitive . . . . . . . . . . . . . . . . . . . 240
Defensive . . . . . . . . . . . . . . . . . . . . . 201
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 201
For Better Fuel Economy . . . . . . . 25
Hill and Mountain Roads . . . . . . 209
If the Vehicle is Stuck . . . . . . . . . .211
Loss of Control . . . . . . . . . . . . . . . 203
Off-Road Recovery . . . . . . . . . . . 203
Track Events andCompetitive . . . . . . . . . . . . . . . . . 204
Vehicle Load Limits . . . . . . . . . . . 212
Wet Roads . . . . . . . . . . . . . . . . . . . 208
Winter . . . . . . . . . . . . . . . . . . . . . . . . 210
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 196
E
Electric Parking Brake . . . . . . . . . . 232
Electric Parking Brake Light . . . . 123
Electrical Equipment,
Add-On . . . . . . . . . . . . . . . . . . . . . . . 254 Electrical System
Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 286
Fuses and Circuit Breakers . . . 286
Overload . . . . . . . . . . . . . . . . . . . . . 285
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 289
Emergency OnStar
®. . . . . . . . . . . . . . . . . . . . . . 370
Engine Air Cleaner/Filter . . . . . . . . . . . . . 268
Check and Service Engine
Soon Light . . . . . . . . . . . . . . . . . . 121
Compartment Overview . . . . . . . 259
Coolant . . . . . . . . . . . . . . . . . . . . . . . 271
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . .117
Cooling System . . . . . . . . . . . . . . . 270
Cooling System Messages . . . 137
Drive Belt Routing . . . . . . . . . . . . 353
Exhaust . . . . . . . . . . . . . . . . . . . . . . 224
Heater . . . . . . . . . . . . . . . . . . . . . . . . 220
Oil Life System . . . . . . . . . . . . . . . 266
Oil Messages . . . . . . . . . . . . . . . . . 137
Oil Pressure Gauge . . . . . . . . . . .116
Oil Pressure Light . . . . . . . . . . . . 126
Overheating . . . . . . . . . . . . . . . . . . 274
Power Messages . . . . . . . . . . . . . 138 Engine (cont'd)
Running While Parked . . . . . . . . 224
Starting . . . . . . . . . . . . . . . . . . . . . . . 218
Entry Lighting . . . . . . . . . . . . . . . . . . . 159
Event Data Recorders . . . . . . . . . . 366
Exit Lighting . . . . . . . . . . . . . . . . . . . . 159
Extended Parking . . . . . . . . . . . . . . . 223
Extender, Safety Belt . . . . . . . . . . . . 67
Exterior Lamp Controls . . . . . . . . . 155
Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . . . 160
F
FeaturesMemory . . . . . . . . . . . . . . . . . . . . . . . . . 11
Filter, Engine Air Cleaner . . . . . . . . . . . 268
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 156
Flashers, Hazard Warning . . . . . . 157
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 312
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 333
Fluid Automatic Transmission . . . . . . 267
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 278
Washer . . . . . . . . . . . . . . . . . . . . . . . 276
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 364
Front Seats
Heated and Ventilated . . . . . . . . . . 60