2017 CADILLAC CTS phone

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-9659150) - 2017 - CRC - 5/24/16
IMPORTANT:This booklet contains important information about your vehicle's warranty coverage. It also
explains owner assistance information and Cadillac’ s participation in an Alternative Dispute Resolution
Program.
Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure
to keep it with your vehicle if you sell it so future owners will have the information.
Owner's Name:
Phone Number:
Street Address:
City & State:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:
© 2016 Cadillac Motor Car Division, General Motors, LLC. All rights reserved. Printed in the U.S.A. GENERAL
MOTORS, GM, CADILLAC, and the CADILLAC emblem are registered trademarks of General Motors.
Part No. 23194215 C Third Printing

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-9659150) - 2017 - CRC - 5/24/16
2017 Cadillac Limited Warranty andOwner Assistance Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . 28
State Warranty Enforcement Laws . . . . . . . . . . . 30
Warranty Information for California Only . . . . . . . . . . . . . . . 31
Special Coverage Adjustment Programs Beyond the Warranty
Period . . . . . . . . . . . . . . . . . . . . . . . . 32
Customer Assistance Offices . . .33
Customer Assistance for Text Telephone (TTY) Users . . . . . . . 34
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . 35
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . 36

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-9659150) - 2017 - CRC - 5/24/16
Things to Know About the New Vehicle Limited Warranty 13
Warranty Repairs–
Component Exchanges
In the interest of customer
satisfaction, Cadillac may offer
exchange service on some vehicle
components. This service is
intended to reduce the amount of
time your vehicle is not available for
use due to repairs. Components
used in exchange are service
replacement parts that may be new,
remanufactured, or refurbished.
Remanufactured parts meet
Cadillac approved service part
requirements and are made from
previously used components in a
process that involves disassembly,
inspection, cleaning, update of
software and replacement of parts
as appropriate, testing and
reassembly.
Refurbished parts meet Cadillac
approved service part requirements
and are previously used parts that
are inspected, cleaned, tested, and
repackaged.
All exchange components used
meet Cadillac standards and are
warranted the same as new components. Examples of the types
of components that might be
serviced in this fashion include:
engine and transmission
assemblies, instrument cluster
assemblies, radios, compact disc
players, batteries, and powertrain
control modules.
Warranty Repairs
–Recycled
Materials
Environmental Protection Agency
(EPA) guidelines and Cadillac
support the capture, purification,
and reuse of automotive air
conditioning refrigerant gases and
engine coolant. As a result, any
repairs Cadillac may make to your
vehicle may involve the installation
of purified reclaimed refrigerant and
coolant.
Tire Service
Any authorized Cadillac or tire
dealer for your brand of tires can
assist you with tire service. If, after
contacting one of these dealers, you
need further assistance or you have
questions, contact the Cadillac
Customer Assistance Center. The toll-free telephone numbers are
listed under
Customer Assistance
Offices 033.
Aftermarket Engine
Performance Enhancement
Products and Modifications
Some aftermarket engine
performance products and
modifications promise a way to
increase the horsepower and torque
levels of your vehicle’s powertrain.
You should be aware that these
products may have detrimental
effects on the performance and life
of the engine, exhaust emission
system, transmission, and
drivetrain. Engine power
enhancement products may enable
the engine to operate at horsepower
and torque levels that could
damage, create failure, or reduce
the life of the engine, engine
emission system, transmission, and
drivetrain. Damage, failure,
or reduced life of the engine,
transmission, emission system,
drivetrain or other vehicle
components caused by aftermarket
engine performance enhancement

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-9659150) - 2017 - CRC - 5/24/16
Customer Satisfaction Procedure 29
may reject it and proceed with any
other venue for relief available
to you.
Contact the BBB Auto Line Program
using the toll-free telephone number
or write them at the following
address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. GM reserves the right to
change eligibility limitations and/or
to discontinue its participation in this
program.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-9659150) - 2017 - CRC - 5/24/16
Customer Assistance Offices 33
Cadillac encourages customers to
call the toll-free telephone number
for assistance. However, if you wish
to write or e-mail Cadillac, refer to
the address below.
United States
Cadillac Customer Assistance
Center
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text
Telephone devices (TTYs))
Roadside Service:
1-800-224-1400
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994Canada
Customer Care Centre,
CA1-163-005
General Motors of Canada
Company
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-882-1112

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-9659150) - 2017 - CRC - 5/24/16
34 Customer Assistance for Text Telephone (TTY) Users
To assist customers who are deaf or
hard of hearing and who use Text
Telephones (TTYs), Cadillac has
TTY equipment available at its
Customer Assistance Center and
Roadside Assistance Center.
The TTY for the Cadillac Customer
Assistance Center is:
1-800-833-2622 in the United States
1-800-263-3830 in Canada
The TTY for the Cadillac Roadside
Assistance Center is:
1-888-889-2438 in the U.S.