2017 BUICK VERANO Radio

Buick Verano Owner Manual (GMNA- Localizing-U.S./Canada-10122753) -
2017 - crc - 5/16/16
Customer Information 319
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 319
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 321
Customer Assistance for Text Telephone (TTY) Users . . . . . 322
Online Owner Center . . . . . . . . . 322
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 323
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 323
Scheduling Service Appointments . . . . . . . . . . . . . . . 325
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 325
Collision Damage Repair . . . . . 326
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 328
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 329
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 329 Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 330
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 330
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 330
Event Data Recorders . . . . . . . . 331
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 331
Infotainment System . . . . . . . . . . 332
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

Buick Verano Owner Manual (GMNA- Localizing-U.S./Canada-10122753) -
2017 - crc - 5/16/16
322 Customer Information
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Buick has TTY equipment
available at its Customer Assistance
Center. Any TTY user can
communicate with Buick by dialing:
1-800-832-8425. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.buick.com
The Buick online owner experience
allows interaction with Buick and
keeps important vehicle-specific
information in one place.
Membership Benefits
E:Download owner manuals and
view vehicle-specific how-to videos.
G: View maintenance schedules,
alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a dealer and view
locations, maps, phone numbers,
and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number
(VIN) 0316.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information.
F: Chat with online help
representatives.
See my.buick.com to register your
vehicle.
Buick Owner Centre (Canada)
buickowner.ca
Visit the Buick Owner Centre:
. Chat live with online help
representatives.
. Use the Vehicle Tools section.
. Access third party enthusiast
sites and social media networks.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.
. Download the owner manual for
your vehicle, quickly and easily.
. Find the Buick-recommended
maintenance services for your
vehicle.

Buick Verano Owner Manual (GMNA- Localizing-U.S./Canada-10122753) -
2017 - crc - 5/16/16
Customer Information 329
Current and Past Models
Service and Owner publications are
available for many current and past
model year GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday–Friday
8:00 AM –6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), see
Helm, Inc. at: www.helminc.com.
Or write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Industry Canada Standards
RSS-GEN/210/216/220/251/310,
ICES‐001.
Operation is subject to the following
two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.

Buick Verano Owner Manual (GMNA- Localizing-U.S./Canada-10122753) -
2017 - crc - 5/16/16
330 Customer Information
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go tohttp://
www.safercar.gov; or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from http://
www.safercar.gov
.
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a
safety defect, notify Transport
Canada immediately, and notify
General Motors of Canada
Company. Call Transport
Canada at 1-800-333-0510 or
write to: Transport Canada
Road Safety Branch
80 rue Noel
Gatineau
,QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
Call 1-800-521-7300, or write:
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232–5136
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.

Buick Verano Owner Manual (GMNA- Localizing-U.S./Canada-10122753) -
2017 - crc - 5/16/16
OnStar 339
to the vehicle in a crash, or wireless
phone network congestion or
jamming—may prevent service.
See Radio Frequency
Statement 0329.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
five days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
. Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.

Buick Verano Owner Manual (GMNA- Localizing-U.S./Canada-10122753) -
2017 - crc - 5/16/16
340 OnStar
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See
Add-On Electrical
Equipment 0225. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.
Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that

Buick Verano Owner Manual (GMNA- Localizing-U.S./Canada-10122753) -
2017 - crc - 5/16/16
Index 343
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 228
Accessory Power . . . . . . . . . . . . . . . 193
Add-On Electrical Equipment . . . 225
Additional Information OnStar
®. . . . . . . . . . . . . . . . . . . . . . 338
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 310
Adjustments
Lumbar, Front Seats . . . . . . . . . . . . 53
Agreements Trademarks and License . . . . . 167
Air Cleaner/Filter, Engine . . . . . . . 235
Air Conditioning . . . . . . . . . . . . . . . . 171
Air Filter, Passenger
Compartment . . . . . . . . . . . . . . . . . 174
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 174
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 74
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . . . 68
Passenger Sensing System . . . . 69
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 67
What Will You See after an Airbag Inflates? . . . . . . . . . . . . . . . 68 Airbag System (cont'd)
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 66
Where Are the Airbags? . . . . . . . . 65
Airbags Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . . . 74
Passenger Status Indicator . . . 106
Readiness Light . . . . . . . . . . . . . . 106
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . 73
System Check . . . . . . . . . . . . . . . . . . 63
Alarm Vehicle Security . . . . . . . . . . . . . . . . 40
Alert Side Blind Zone (SBZA) . . . . . . 213
All-Season Tires . . . . . . . . . . . . . . . . 259
AM-FM Radio . . . . . . . . . . . . . . . . . . . 145
Antenna Backglass . . . . . . . . . . . . . . . . . . . . 151
Multi-band . . . . . . . . . . . . . . . . . . . . 151
Antilock Brake System (ABS) . . . 200 Warning Light . . . . . . . . . . . . . . . . . .110
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 292
Interior . . . . . . . . . . . . . . . . . . . . . . . . 297
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . . 323

Buick Verano Owner Manual (GMNA- Localizing-U.S./Canada-10122753) -
2017 - crc - 5/16/16
346 Index
Driving (cont'd)Hill and Mountain Roads . . . . . . 181
If the Vehicle is Stuck . . . . . . . . . 183
Loss of Control . . . . . . . . . . . . . . . 179
Off-Road Recovery . . . . . . . . . . . 179
Vehicle Load Limits . . . . . . . . . . . 183
Wet Roads . . . . . . . . . . . . . . . . . . . 180
Winter . . . . . . . . . . . . . . . . . . . . . . . . 181
Dual Automatic Climate
Control System . . . . . . . . . . . . . . . . 171
E
Electric Parking Brake . . . . . . . . . . 201
Electric Parking Brake Light . . . . 110
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 225
Electrical System Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 252
Fuses and Circuit Breakers . . . 252
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 255
Overload . . . . . . . . . . . . . . . . . . . . . 251
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 257
Emergency OnStar
®. . . . . . . . . . . . . . . . . . . . . . 334
Engine
Air Cleaner/Filter . . . . . . . . . . . . . 235 Engine (cont'd)
Check and Service Engine
Soon Light . . . . . . . . . . . . . . . . . . 107
Compartment Overview . . . . . . . 231
Coolant . . . . . . . . . . . . . . . . . . . . . . . 237
Coolant Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 105
Cooling System . . . . . . . . . . . . . . . 236
Cooling System Messages . . . 120
Drive Belt Routing . . . . . . . . . . . . 318
Exhaust . . . . . . . . . . . . . . . . . . . . . . 196
Heater . . . . . . . . . . . . . . . . . . . . . . . . 192
Oil Life System . . . . . . . . . . . . . . . 234
Oil Messages . . . . . . . . . . . . . . . . . 120
Oil Pressure Light . . . . . . . . . . . . .113
Overheating . . . . . . . . . . . . . . . . . . 240
Power Messages . . . . . . . . . . . . . 121
Running While Parked . . . . . . . . 197
Starting . . . . . . . . . . . . . . . . . . . . . . . 191
Entry Lighting . . . . . . . . . . . . . . . . . . . 138
Equipment, Towing . . . . . . . . . . . . . 224
Event Data Recorders . . . . . . . . . . 331
Exit Lighting . . . . . . . . . . . . . . . . . . . . 138
Extended Parking . . . . . . . . . . . . . . . 195
Extender, Safety Belt . . . . . . . . . . . . 62
Exterior Lamp Controls . . . . . . . . . 133
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . . 138
F
Filter,
Engine Air Cleaner . . . . . . . . . . . 235
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 134
Flashers, Hazard Warning . . . . . . 135
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 278 Changing . . . . . . . . . . . . . . . . . . . . . 279
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 300
Fluid Automatic Transmission . . . . . . 235
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 243
Washer . . . . . . . . . . . . . . . . . . . . . . . 241
Fog Lamps Bulb Replacement . . . . . . . . . . . . 248
Front . . . . . . . . . . . . . . . . . . . . . . . . . 136
Folding Mirrors . . . . . . . . . . . . . . . . . . 44
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . . . . . . . . 211
Frequency Statement
Radio . . . . . . . . . . . . . . . . . . . . . . . . . 329
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 51
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 54
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 Additives . . . . . . . . . . . . . . . . . . . . . 217
Economy Driving . . . . . . . . . . . . . . . 25