Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10122659) - 2017 - crc - 11/16/16
330 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 330
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 332
Customer Assistance for Text Telephone (TTY) Users . . . . . 333
Online Owner Center . . . . . . . . . 333
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 334
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 334
Scheduling Service Appointments . . . . . . . . . . . . . . . 336
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 336
Collision Damage Repair . . . . . 337
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 339
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 340
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 340 Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 341
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 341
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 341
Event Data Recorders . . . . . . . . 342
OnStar . . . . . . . . . . . . . . . . . . . . . . . 342
Infotainment System . . . . . . . . . . 343
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10122659) - 2017 - crc - 11/16/16
Customer Information 343
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
SeeOnStar Additional Information
0 349.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.
Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10122659) - 2017 - crc - 11/16/16
356 Index
Circuit Breakers . . . . . . . . . . . . . . . . 266
CleaningExterior Care . . . . . . . . . . . . . . . . . 305
Interior Care . . . . . . . . . . . . . . . . . . 310
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . 168
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Cluster, Instrument . . . . . . . . . . . . . 114
Collision Damage Repair . . . . . . . 337
Compact Spare Tire . . . . . . . . . . . . 297
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . 100
Compass . . . . . . . . . . . . . . . . . . . . . . . 111 Messages . . . . . . . . . . . . . . . . . . . . 140
Connections
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 346
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 201
Control of a Vehicle . . . . . . . . . . . . . 178
Convenience Net . . . . . . . . . . . . . . . 104
Convex Mirrors . . . . . . . . . . . . . . . . . . 44
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 252
Engine Temperature Gauge . . .119
Engine Temperature
Warning Light . . . . . . . . . . . . . . . 127 Cooling . . . . . . . . . . . . . . . . . . . . 168, 171
Cooling System . . . . . . . . . . . . . . . . . 251
Engine Messages . . . . . . . . . . . . 142
Courtesy Lamps . . . . . . . . . . . . . . . . 164
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 336
Cover
Cargo . . . . . . . . . . . . . . . . . . . . . . . . . 102
Cruise Control . . . . . . . . . . . . . . . . . . 203 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Messages . . . . . . . . . . . . . . . . . . . . 141
Cruise Control, Adaptive . . . . . . . . 205
Cupholders . . . . . . . . . . . . . . . . . . . . . 100
Customer Assistance . . . . . . . . . . . 333 Offices . . . . . . . . . . . . . . . . . . . . . . . . 332
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 333
Customer Information Service PublicationsOrdering Information . . . . . . . . 339
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 330
D
Damage Repair, Collision . . . . . . . 337
Danger, Warning, and Caution . . . . 3
Data CollectionInfotainment System . . . . . . . . . . 343 Data Collection (cont'd)
OnStar . . . . . . . . . . . . . . . . . . . . . . . 342
Data Recorders, Event . . . . . . . . . 342
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 161
Defensive Driving . . . . . . . . . . . . . . . 177
Delayed Locking . . . . . . . . . . . . . . . . . 36
Diagnostics OnStar
®. . . . . . . . . . . . . . . . . . . . . . 348
Distracted Driving . . . . . . . . . . . . . . . 177
Dome Lamps . . . . . . . . . . . . . . . . . . . 164
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . 131
Ajar Messages . . . . . . . . . . . . . . . 142
Delayed Locking . . . . . . . . . . . . . . . . 36
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Power Locks . . . . . . . . . . . . . . . . . . . . 35
Drive Belt Routing, Engine . . . . . . 329
Drive Systems
All-Wheel Drive . . . . . . . . . . 198, 260
Driver Assistance Systems . . . . . 213
Driver Behavior . . . . . . . . . . . . . . . . . 176
Driver Information Center (DIC) . . . . . . . . . . . . . 131, 134
Driving Assistance Systems . . . . . . . . . . 218
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 230
Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10122659) - 2017 - crc - 11/16/16
Index 359
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
How to Wear Safety BeltsProperly . . . . . . . . . . . . . . . . . . . . . . . . 62
HVAC . . . . . . . . . . . . . . . . . . . . . . 168, 171
I
Ignition Positions . . . . . . . . . . . . . . . 187
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 43
Indicator Vehicle Ahead . . . . . . . . . . . . . . . . 126
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . 82
Infotainment . . . . . . . . . . . . . . . . . . . . 167
Infotainment System . . . . . . . . . . . . 343
Instrument Cluster . . . . . . . . . . . . . . 114
Instrument Panel Overview . . . . . . . 6
Interior Rearview Mirrors . . . . . . . . . 46
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . . . 298
K
Key and Lock Messages . . . . . . . . 143
Keyless Entry
Remote (RKE) System . . . . . . . . . 27
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
L
Labeling, Tire Sidewall . . . . . . . . . . 274
Lamps
Courtesy . . . . . . . . . . . . . . . . . . . . . . 164
Daytime Running (DRL) . . . . . . 161
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 164
Exterior Controls . . . . . . . . . . . . . . 159
Exterior Lamps OffReminder . . . . . . . . . . . . . . . . . . . 161
Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . 166
License Plate . . . . . . . . . . . . . . . . . 264
Malfunction Indicator . . . . . . . . . 122
On Reminder . . . . . . . . . . . . . . . . . 130
Reading . . . . . . . . . . . . . . . . . . . . . . 165
Lane Change Alert (LCA) . . . . . . . 222
Lane Departure Warning (LDW) . . . . . . . . . . . . . . . . 224
Lane Keep Assist (LKA) . . . . . . . . 224
Lane Keep Assist Light . . . . . . . . . 126
Lap-Shoulder Belt . . . . . . . . . . . . . . . 63
LATCH System
Replacing Parts after aCrash . . . . . . . . . . . . . . . . . . . . . . . . . 94
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . . 87
Leveling Control Headlamp . . . . . . . . . . . . . . . . . . . . 162 Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Light
Adaptive Forward Lighting(AFL) Light . . . . . . . . . . . . . . . . . . 129
Lighting Adaptive Forward . . . . . . . . . . . . . 162
Entry . . . . . . . . . . . . . . . . . . . . . . . . . 165
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Illumination Control . . . . . . . . . . . 164
Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Airbag Readiness . . . . . . . . . . . . . 121
Antilock Brake System
(ABS) Warning . . . . . . . . . . . . . . 125
Brake System Warning . . . . . . . 124
Charging System . . . . . . . . . . . . . 122
Cruise Control . . . . . . . . . . . . . . . . 130
Door Ajar . . . . . . . . . . . . . . . . . . . . . 131
Electric Parking Brake . . . . . . . . 125
Engine Coolant Temperature Warning . . . . . . . 127
Engine Oil Pressure . . . . . . . . . . 128
Flash-to-Pass . . . . . . . . . . . . . . . . . 161
Front Fog Lamp . . . . . . . . . . . . . . 130
High-Beam On . . . . . . . . . . . . . . . . 129
High/Low Beam Changer . . . . . 161
Low Fuel Warning . . . . . . . . . . . . 129
Safety Belt Reminders . . . . . . . . 120
Security . . . . . . . . . . . . . . . . . . . . . . 129
Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10122659) - 2017 - crc - 11/16/16
Index 363
Shift Lock Control FunctionCheck, Automatic
Transmission . . . . . . . . . . . . . . . . . . 260
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 192
Out of Park . . . . . . . . . . . . . . . . . . . 193
Side Blind Zone Alert (SBZA) . . . 222
Signals, Turn and
Lane-Change . . . . . . . . . . . . . . . . . 163
Spare Tire Compact . . . . . . . . . . . . . . . . . . . . . . 297
Special Application Services . . . . 321
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 328
Speedometer . . . . . . . . . . . . . . . . . . . 117
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . 127
Start Assist, Hill . . . . . . . . . . . . . . . . . 201
Start Vehicle, Remote . . . . . . . . . . . 33
Starter Switch Check . . . . . . . . . . . 260
Starting the Engine . . . . . . . . . . . . . 189
Steering . . . . . . . . . . . . . . . . . . . . . . . . 178 Heated Wheel . . . . . . . . . . . . . . . . 107
Wheel Adjustment . . . . . . . . . . . . 107
Wheel Controls . . . . . . . . . . . . . . . 107
Steering System Messages . . . . . 147 Storage
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Storage Areas Cargo Cover . . . . . . . . . . . . . . . . . . 102
Cargo ManagementSystem . . . . . . . . . . . . . . . . . . . . . . 103
Center Console . . . . . . . . . . . . . . . 101
Convenience Net . . . . . . . . . . . . . 104
Front . . . . . . . . . . . . . . . . . . . . . . . . . 100
Glove Box . . . . . . . . . . . . . . . . . . . . 100
Roof Rack System . . . . . . . . . . . . 104
Sunglasses . . . . . . . . . . . . . . . . . . . 100
Storage Compartments . . . . . . . . . 100
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 183
Summer Tires . . . . . . . . . . . . . . . . . . 273
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 48
Sunglass Storage . . . . . . . . . . . . . . . 100
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Forward Collision
Alert (FCA) . . . . . . . . . . . . . . . . . . 218
Infotainment . . . . . . . . . . . . . 167, 343
Roof Rack . . . . . . . . . . . . . . . . . . . . 104
Systems
Driver Assistance . . . . . . . . . . . . . 213T
Tachometer . . . . . . . . . . . . . . . . . . . . . 117
Text Telephone (TTY) Users . . . . 333
Theft-Deterrent Systems . . . . . . . . . 43Immobilizer . . . . . . . . . . . . . . . . . . . . . 43
Thigh Support Adjustment . . . . . . . 53
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271 All-Season . . . . . . . . . . . . . . . . . . . . 272
Buying New Tires . . . . . . . . . . . . . 286
Chains . . . . . . . . . . . . . . . . . . . . . . . . 290
Changing . . . . . . . . . . . . . . . . . . . . . 292
Compact Spare . . . . . . . . . . . . . . . 297
Designations . . . . . . . . . . . . . . . . . 276
Different Size . . . . . . . . . . . . . . . . . 288
If a Tire Goes Flat . . . . . . . . . . . . 291
Inspection . . . . . . . . . . . . . . . . . . . . 284
Messages . . . . . . . . . . . . . . . . . . . . 147
Pressure . . . . . . . . . . . . . . . . . . . . . . 279
Pressure Light . . . . . . . . . . . . . . . . 128
Pressure Monitor Operation . . 281
Pressure Monitor System . . . . . 280
Rotation . . . . . . . . . . . . . . . . . . . . . . 284
Sidewall Labeling . . . . . . . . . . . . . 274
Terminology and Definitions . . 276
Uniform Tire QualityGrading . . . . . . . . . . . . . . . . . . . . . 288