
Audi smartphone interface
Troubleshooting
Applies to: vehicles with Audi smartphone interface
Problem Solution
Audi smartphone interface
can-Check the charge level of your smartphone battery.
not be opened. Check the USB cable and use a different one if necessary.
Check if Android Auto or Apple CarPlay is available in your country.
Check if the Android Auto app is installed on your smartphone .
Connecting the smartphone to Check if you
are ursing the correct USB adapter and if the USB
the MMI failed. adapter is connected correctly to your smartphone and the Aud i
music interface
¢ page 215.
Check if Apple CarPlay is activated on your smartphone .
Check in the Android Auto app if Android Auto permits new
vehicles .
T he smartphone is not automati- Check if you are ursing the correct USB adapter and if the USB
cally detected. adapter is connected correctly to your smartphone and the Audi
music interface
¢ page 215.
Check if the requirements needed to connect a smartphone have
been met.
228

System settings
Speech training (only when the vehicle is station
ary): you can adapt the voice recognition system
to your voice or pronunciation in order to improve
the system's ability to recogni ze your speech. In
dividual training is comprised of 20 speech en
tr ies that consist of commands and sequences of
numbers . You ca n delete the programmed voice
training with the
Reset individual speech train·
ing
function.
Display brightness
Display brightness:
you can adjust the bright
ness of the Infotainment system display by turn
ing the control knob .
Factory settings
The follow ing functions can be reset to the facto
ry default settings :
-Sound settings
- Radio
- Media settings
-Jukebox*
- Directory
- Telephone
- Bluetooth and Wi-Fi*
- Navigation settings *
- Navigation and online memory*
- Speech dialog system*
- Message settings*
- Shortcut keys
- Apps *
- Tool tips
- Audi connect*
- Audi smartphone interface*
You can select the des ired functions individually
or all at once with the option
Select all entries .
Select and confirm Restore factory settings.
@ Tips
-Make sure that not only the settings were
deleted but also the stored data, if applica
ble.
- If you reset the
Navigation and online
memory *, Apps * or Audi connect*
to the
factory default settings, the system auto
matically restarts after approximately 20
seconds . The Infotainment system display
230
will be black for several minutes when re
starting.
Connection manager
Introduction
The connection manager gives you an overview
of your connected devices and their network sta tus .
Settings Conne-ction manager I
===---- · MyPhone (, • Phone :
t MyPhone
• Second telephone:
• Data conn ection :
• MM I connect App :
• Audio player: !ill
Not connectl!d
Audi connect SI.. .
Not connected
Not connected
Fig. 202 Co nnect ion manager
.,. Select: !MENUI button> Settings> left control
button>
MMI settings > Connection manager.
If a mobile device was already connected and you
select and confirm the corresponding menu item,
the dev ice name and connect ion mode are dis
played under the menu item
Q fig. 202.
You can individually Connect(~) or Disconnect
(0) a pa ired device.
Using the telephone
App lies to: vehicles wit h telepho ne
- Connect new device: search for and connect a
cell phone .
-List of devices already paired: select your cell
phone from the list of all the dev ices that are
already paired.
Second telephone
- Connect new device:
search for and connect a
cell phone.
-List of devices already paired : select your cell
phone from the list of all the devices that are
already paired.

<( a, ..... N ,....
N ..... 0 0
3 a,
Data connection
Applies to vehicles w ith A ud i con nect (Infota inme nt)
The se rvices are prov ided t hrough a S IM ca rd in
s talled in the veh icle.
MMI connect app
App lies to vehicles w it h A udi connect (Infota inme nt)
R eq uiremen t: the Audi MMI connect app m ust
be installed and open on your mo bile device .
-Connect new device : search for and connec t a
mobile device (s uch as a smartp ho ne) .
- List of devices already paired : selec t your mo
bile devi ce from the l is t o f all the devi ces th at
are already paire d.
Music
A pplies to vehicles w it h B luetoot h or Wi -Fi aud io playe r
Audio player*
Requi reme nt: the Bl uetooth func tion and vis ib ili
ty mus t be sw itche d on in the MMI
¢ page 231
and on the ce ll phone.
- Connect new device : press the contro l knob.
Se le ct
Bluetooth audio player . Sea rch fo r and
connect a mobile device.
- List of devi ces already paired : selec t a Blue
too th devi ce from the list of a ll the devi ces th at
are already paire d.
Wi-Fi audio player*
R eq uireme nt: the W i-F i hots pot on the M MI
¢ page 1 77 and on you r ce ll phone mus t be
sw itche d on.
- Connect new device : press the contro l knob .
Sea rch for and connect a Wi -Fi capable device .
-Disconnect Wi-Fi audio player : deactivate the
Wi-Fi on your Wi-Fi capab le dev ice . T he dev ice
will be a utomat ically re m oved from the list.
System settings
Directory
App lies to : veh icles w it h te lep hone
Display contacts from a cell phone (or an addi
tional cell phone) .
Requirement: no cell phones can be connected to
t h e M MI using the
Handsfree profile.
- Connect new device: search fo r and connect a
new cell phone .
-List of devices alre ady paired : select yo ur ce ll
phone from t he list of all the cell phones that
are a lready paired .
Audi smartphone
Applies to : veh icles w it h Audi sm artph one interface
-Connect your ce ll phone to the Audi music in
terface ¢
page 215 using a USB adapter
¢page 215, fig. 194 .
-Select your cell pho ne from t he list of cell
pho nes tha t h ave a lready bee n connec ted .
Additional options
Depen ding on the selected function, yo u can use
t h e righ t control bu tton to ac ce ss the av ailab le
addi tion al op tion s in t he conne ction m anager.
Delete Bluetooth device*
The selec ted cell phone/mobile device is d iscon
nec ted from the MMI and is removed from the
li st of all devices that are a lready paired.
Show Bluetooth profiles*
You can indiv id ually Connect or Disconnect th e
Handsfree , Messages *, Directory /contacts and
Bluetooth audio player profi les .
Bluetooth settings*
- Bluetooth:
select an d confi rm a setting for the
Bluetooth connection visibility . Se lect
Visible
for the MMI to be vis ible to othe r devices. Se
lect
Invisible for the MMI to not be visible to
other dev ices. However, i t is st ill poss ible to es
t ablish a Blue tooth connect ion with pa ired de
vices whe n the visibility is sw itche d off. Sele ct
Off to t urn v is ibil ity off. Then a Blue too th con-
nec tion is no t possib le .
liJl,,
231

System settings
-Bluetooth audio player : when this func tion is
switched on~, the Bluetooth audio player is
available as a so urce in t he
Media menu.
- Bluetooth name : the MMI B luetooth name (for
example ,,AUDI M MI 2015") is displayed and
can be changed.
Online settings*
- Data u sage counter :
the amoun t of d ata pac k
ets tha t are sent a nd received throug h the MM I
is d isp layed. You can reset the data usage infor
mation to zero using the
Reset data counter
option.
- Network status : the mobile netwo rk p rovider
fo r data se rvice as well as the netwo rk status
are disp laye d.
Wi-Fi options*
Refer to 9 page 1 77, Wi -Fi hotspo t.
Storing as a default telephone
Applies to: vehicles with telephone
Re qui remen t: a cell phone must be connec ted to
t he MMI
9page 160.
As soon as t he cell phone is i n range and the
Blue tooth func tion on the ce ll phone and in the
MM I is swi tched on, this ce ll phone is g iven pr ior
ity ove r th e other Blu et ooth devices and is con
ne cte d dire ct ly to the M MI. T he conn ecte d cell
p ho ne i s d ispl aye d first in the device list.
Network settings*
- Login :
you can chose an Automatic log in to
yo ur cell phone serv ic e prov ider's netwo rk, o r
yo u can c hoose a
Manual login from the lis t of
available networ ks.
- Network selection : networ ks avai lab le in t he
c ur rent lo ca ti on can be se le ct ed unde r ne twor k
sele ction. T his func tion is only av ailable for th e
Manual login se tting .
CarPlay sound settings/ Android Auto sound
settings
Applies to: vehicles with Audi smartphone interface
Refer to 9page 233.
232
About Apple CarPlay/ About Android Auto
Applies to: vehicles with Audi smartphone interface
Here you w ill find leg al inform ation reg arding
t h e use of Apple Car Play o r Andro id A uto and in
fo rmat ion about devi ce -specific data exc han ge.
Delete CarPlay device/Delete Android Auto
device
Applies to: vehicles with Audi smartphone interface
-Req uiremen t: your cell phone mu st not be con
nected to the A udi music inte rface with a USB
ada pte r.
- To remove you r ce ll p hone from the list o f all
cell phones that are a lrea dy paire d, select an d
confirm
Delete CarPlay device or Delete An
droid Auto device .
(D Tips
Some SIM card s do not a llow the SIM PIN
qu eries to be sw itche d
off.
System update
.,. Select : !ME NUI button> Settings > left control
button >
System maintenance.
- System update :
slide the sto ra g e device with
t he upda te da ta into the a pprop ria te drive
<=:> page 21 0. Se lect and confi rm the dr ive >
Start update . The length of the process de
pends on the size of the update.
- Reset driver installation: the selecte d media
driver package is reset to t he settings at the
tim e of delivery .
-Ve rsion information : information on the MMI
so ftware version and the navigation database*
software versi on is d is pl ayed. The
Software in
formation
function also prov ides i nformat io n
on the softwa re co nta ined in the M MI an d the
li censing agr eement .

System settings
(D Tips
Volumes that are too h igh o r too low are a u
tomatically a djuste d to a set leve l w hen the
MM I is switched on .
Adjusting the system volume
.,. Se lect : I MENU I button > Sound > left contro l
button .
Telephone
Applies to: vehicles w ith telephone
Mute telephone: messages and ringtones are set
to mute.
Ringtone : refe r to ¢ page 170, Ringtone and
volume settings .
Ringtone volume :
you ca n adjust the volume of
the se le cte d r ing to ne by turning the con tro l
knob.
Me ssage volume : you ca n ad just t he volume of
the not ifi cat io n for an in comi ng tex t me ssage by
tur ning t he con trol kno b.
Microphone sensitivity: you ca n ad just the ca ll
volume du ring a phone ca ll by tu rning the co ntro l
knob.
Navigation
Applies to: vehicles with navigation system
Voice guidance: refer to ¢ page 196 .
Voice guidance during phone call: refer to
¢ page 196.
Voice guidance volume : you can ad just the vo ice
gu idance volume by tur ning the control knob .
Or:
you can ad just the vo ice gui dance volume during
active route g uidance by turning the On/Off
knob.
Enterta inment fader : the volume of au dio play
bac k can be tempo rarily lowe red w hen the pa rk
ing system or voice g uidance is active .
Voice recognition system
Applies to: vehicles with voice recognition system
Command display : the display o f poss ible co m
mands du ring voice input can be switc he d on or
off .
234
Short dialog : you can disp lay a sho rter form of
the p rompts.
Volume: you can adju st t he v olum e of the
prom pts by t urning the con trol knob .
Speech training (only w hen th e vehi cle is sta tion
a ry): yo u can adapt the vo ice recog nition sys tem
t o yo ur voic e or pro nunc iati on in o rd er t o i mpro ve
th e sys tem's ability to re co g ni ze yo ur s peech . In
dividua l train in g i s comprised of 20 speech en
tries that cons ist of commands and seque nces of
numbe rs. You can delete the programme d voice
training with the
Reset individual speech train
ing
function .
Parking system*
You can adjus t the vol ume o f the signa l tone by
turnin g the contro l knob.
- Adjusting th e Front volume : select and co n
fi rm
High , Medium or Low .
- Adjusting
th e Rear volume : sele ct and confirm
High , Medium or Low .
MMI touch*
You can adjus t the vol ume o f the prompts fo r the
MM I touch* by t urnin g the cont rol knob .
Restarting the MMI
Fig. 204 Bu tton co mbin at io n to restart t he syste m
.,. Briefly p ress the cont rol knob and both buttons
at the same time to immediately open the
menu upward ¢
fig. 204.

.. Sit properly in your seat and make sure that
your passengers do the same¢
page 61, Front
seats .
.. Fasten your safety belt and wear it properly . Al
so instruct your passengers to fasten their safe
ty belts properly ¢
page 245 .
What impairs driving safety?
Safe driving is directly related to the condition of
the vehicle, the driver as well as the driver's abili
ty to concentrate on the road without being dis
tracted.
The driver is responsible for the safety of the ve
h icle and all of its occupants . If your ability to
drive is impaired, safety risks for everybody in the
veh icle increase and you also become a hazard to
everyone else on the road ¢_& .T herefo re :
.. Do not let yourself be distracted by passengers
or by using a cellular telephone .
.. NEVER dr ive when your dr iv ing ability is im
paired (by medications, alcohol, drugs, etc.) .
.. Observe a ll traff ic laws, rules of the road and
speed limits and plain common sense.
.. ALWAYS adjust your speed to road, traffic and
weather condit ions.
.. Take frequent breaks on long trips . Do not drive
for more than two hours at a stretch.
.. Do NOT drive when you are tired, under pres
sure or when you are stressed.
A WARNING
Impai red dr iv ing safety increases the risk of
ser ious personal inju ry and death whenever a
vehicle is being used .
Driving safety
Correct seating position
for passengers
Proper seating position for the driver
The proper driver seating position is important
for safe, relaxed driving.
F ig. 20 5 Correct seating pos it io n
For your own safety and to reduce the risk of in
jury in the event of an accident, we recommend
that you adjust the driver 's seat to the fo llowing
pos ition:
.. Adjust the driver's seat so that you can easily
push the pedals all the way to the floor while
keep ing your knee(s) slightly bent¢_& .
.,. Adjust the angle of the seatback so that it is in
an upright position so that your back comes in
full contac t wi th it when you dr ive.
.. Adj ust the steer ing wheel so that there is a d is
tance of at least 10 inches (25 cm) between the steering whee l and your breast bone¢
fig. 205.
If not poss ible, see your author ized A udi dealer
about adaptive equipment.
.. Adjust the steering wheel so that the steering
wheel and airbag cover points at your chest and
not at your face .
.,. Grasp the top of the steering wheel with your
elbow(s) slightly bent .
.. Ad just the head res tra int so the upper edge is
as even as possib le w ith the top of yo ur head.
If
that is no t possib le, try to adjust the head re
straint so that it is as close to this position as
possible .
.. Fasten and wear safety belts correctly
¢page 248 .
.. Always keep both feet i n the footwell so that
you are in control of the veh icle at all t imes .
237

Airbag system
-Therefore, always wear your safety belts and
make sure that everybody in your vehicle is
properly restrained.
- Always hold the steering wheel with both
hands on the outside of the steering wheel
rim at the 9:00 o 'clock and 3 :00 o'clock po
sitions to help reduce the risk of personal in
jury if the driver's airbag inflates .
- Never hold the steering wheel at the 12
o'clock position or with your hands any
where inside the steering wheel or on the steering wheel hub. Holding the steering
wheel the wrong way increases the risk of
severe injury to the arms, hands, and head if
the driver airbag deploys.
A WARNING
Objects between you and the airbag will in
crease the risk of injury in a crash by interfer
ing with the way the airbag unfolds and/or by
being pushed into you as the airbag inflates.
- Always make sure nothing is in the front air-
-
bag deployment zone that could be struck
by the airbag when it inflates.
- Objects in the zone of a deploying airbag
can become projectiles when the airbag de
ploys and cause serious personal injury.
- Never hold things in your hands or on your lap when the vehicle is in use .
- Never place accessories or other objects
(such as cup holders, telephone brackets,
note pads, navigation systems, or things
that are large, heavy, or bulky) on the doors;
never attach then to the doors or the wind
shield; never place them over or near or at
tach them to the area marked ,.AIRBAG" on
the steering wheel, instrument panel or the
seat backrests; never place them between
these areas and you or any other person in
the vehicle.
- Never attach objects to the windshield
above the passenger front airbag, such as
accessory GPS navigation units or music
players. Such objects could cause serious in
jury in a collision, especially when the air bags inflate .
258
-Never recline the front passenger seat to
transport objects. Items can also move into
the deployment area of the side airbags or
the front airbag during breaking or in a sud
den maneuver . Objects near the airbags can
fly dangerously through the passenger com
partment and cause injury, particularly
when the seat is reclined and the airbags in
flate.
A WARNING
A person on the front passenger seat, espe
cially infants and small children, will receive
serious injuries and can even be killed by be ing too close to the airbag when it inflates .
- Although the Advanced Airbag System in
-
your vehicle is designed to turn off the front
passenger airbag if an infant or a small child
is on the front passenger seat, nobody can
absolutely guarantee that deployment un
der these special conditions is impossible in
all conceivable situations that may happen
during the useful life of your vehicle.
- The Advanced Airbag System can deploy in
accordance with the .,low risk" option for 3-
and 6-year-old children under the U.S . Fed
eral Standard if a child with electrical capac
itance greater than the combined capaci
tance of a typical one-year old infant re
strained in one of the forward facing or rear
ward-facing child seats with which your ve
hicle was certified is on the front passenger
seat and the other conditions for airbag de
ployment are met.
- Accident statistics have shown that children
are generally safer in the rear seat area than
in the front seating position.
- For their own safety, all children, especially
12 years and younger, should always ride in
the back properly restrained for their age and size.
Advanced front airbag system
Your vehicle is equipped with a front Advanced
Airbag System in compliance with United States
Federal Motor Vehicle Safety Standard (FMVSS)
208 , as well as Canada Motor Vehicle Safety ..,.

Airbag system
A WARNING
A child in a rearward-facing child safety seat
installed on the front passenger seat will be
seriously injured and can be killed if the front
airbag inflates - even with an Advanced Airbag
System.
- The inflating airbag will hit the child safety
seat or infant carrier with great force and
will smash the child safety seat and child against the backrest, center armrest, door
or roof.
- Always install rear-facing child safety seats
on the rear seat.
- If you must install a rearward -facing child
safety seat on the front passenger seat be cause of exceptional circumstances and the
PASSENGER AIR BAG OFF,;, light does not
come on and stay on, immediately install
the rear-facing child safety seat in a rear
seating position and have the airbag system inspected by your authorized Audi dealer .
A WARNING
Objects between you and the airbag will in
crease the risk of injury in a crash by interfer
ing with the way the airbag unfolds or by be
ing pushed into you as the airbag inflates.
- Never hold things in your hands or on your
lap when the vehicle is in use .
- Never transport items on or in the area of
the front passenger seat . Objects could
move into the area of the front airbags dur
ing braking or other sudden maneuvers and
become dangerous projectiles that can
cause serious personal injury if the airbags
inflate.
- Never place or attach accessories or other
objects (such as cupholders, telephone
brackets, large, heavy or bulky objects) on
the doors, over or near the area marked
"AIRBAG" on the steering wheel, instru
ment panel, seat backrests or between
those areas and yourself . These objects
could cause injury in a crash, especially
when the airbags inflate .
- Never recline the front passenger's seat to
transport objects. Items can also move into
264
the area of the side airbag or the front air
bag during braking or in a sudden maneu
ver. Objects near the airbags can become projectiles and cause injury, particularly
when the seat is reclined .
- Never place or transport objects on the
front passenger seat. Objects on the front
passenger seat could cause the capacitive
sensor in the seat to signal to airbag system
that the seat is occupied by a person when it
in fact is not, or that the person on the seat
is heavier than he or she actually is. The
change in electric capacitance because of
such objects can cause the passenger front
airbag to be turned on when it should be
off, or can cause the airbag to work in a way
that is different from the way it would have
worked without objects on the seat .
- Always make sure that there is nothing on
the front passenger seat that will cause the
capacitive passenger detection system in
the seat to signal to the Airbag System that the seat is occupied by a person when it is
not , or to signal that it is occupied by some
one who is heavier than the person actually
sitting on the seat. The presence of an ob
ject could cause the passenger front airbag
to be turned on when it should be off, or
could cause the airbag to work in a way that is different from the way it would have
worked without the object on the seat .
A WARNING
The fine dust created when airbags deploy can
cause breathing problems for people with a
history of asthma or other breathing condi
tions .
- To reduce the risk of breathing problems,
those with asthma or other respiratory con
ditions should get fresh air right away by
getting out of the vehicle or opening win
dows or doors.
- If you are in a collision in which airbags de
ploy , wash your hands and face with mild
soap and water before eating.
- Be careful not to get the dust into your eyes,
or into any cuts or scratches. ..,_