284
Troubleshooting
Troubleshooting
Map, Voice, Entering Destinations
ProblemSolution
The Startup Confirmation screen is displayed
every time I start the car.This is normal. The Startup Confirmati on screen reminds you and your guest
drivers to always operate the navigation system in a safe manner. The Startup
Confirmation screen goes off after a certain period of time and the top screen of
the last mode is displayed.
The navigation system reboots by itself
(returns to the opening screen).A reboot can be caused by extreme temper atures or shock from bumpy roads, and
does not necessarily indicate a problem. If this happens frequently, please see a
dealer.
How do I specify a de stination when an
entered city or street could not be found?●Try entering the street first. Some cities are lumped in with a major metro area.
In rural “unverified” areas or new subdivisions, streets may be missing or only
partially numbered.
●Try selecting the destination directly from the map.
2 Map Input P. 112
Why do some letters become grayed out
when I enter an address?As you enter each letter in an address or a place/landmark, the navigation system
looks in the database to see what letters are possible and grays out letters that do
not apply.
How do I delete Personal Addresses,
Previous Destinations, or the Home Address?1. Press the SETTINGS button. Select Navi Settings > Personal Info to display
the types of information.
2. Select the type of address to delete.
3. Select Delete.
I cannot hear the navigation system voice.1.Press the SETTINGS button. Select System Settings and check that Guidance
Volume is not set to 0.
2. Select Voice Reco and set Voice Prompt to On.
Why is Call grayed out on the Calculate
Route screen?Your phone is not paired to Bluetooth® HandsFreeLink ® or, if paired, your phone
is in use.
2 Bluetooth® HandsFreeLink ® P. 218
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uuTroubleshooting uUpdate, Coverage, Map Errors
Troubleshooting
Update, Coverage, Map Errors
Display, Accessories
Miscellaneous Questions
ProblemSolution
My city is not part of a fully verified detailed
coverage area.The mapping database is constantly undergoing revision. You can access the most
recent information on the internet.
2 Map Coverage P. 305
Does the navigation syst em work outside North
America?The navigation system contai ns maps for the 50 U.S. states, Canada, Puerto Rico,
and Mexico. The navigation system will not work in other countries.
2 Map Coverage P. 305
How do I report errors I find in the database?Minor errors are bound to occur in a large database. If you encounter major errors,
see
2Visiting Your Dealer P. 304
ProblemSolution
The display appears dim when starting the car in
really cold weather.This is normal. The display will become brighter after a few minutes.
ProblemSolution
My battery was disconnected or went dead, and the
navigation system is asking for a code.Set the power mode to ON, and press and hold the (Power) button for two
seconds. The system should reactivate. If you have installed an aftermarket system,
contact a dealer.
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294
uuError Messages uPandora ®
Troubleshooting
Pandora ®
If an error occurs while playing Pandora ®, you may see the following error messages.
If you cannot clear the error message, contact a dealer.
Error MessageCauseSolution
Incompatible USB Device
Please Check Owner’s ManualAppears when an incompatible device is
connected.Disconnect the device. Then turn the
audio system off, and turn it again. Do
not reconnect the device that caused
the error.
There is no station list in the device.
Please add the station list to your device.
No stations have been created.
Please create a station on the device.
Appears when there is no station list on
the device.Use the device to create a station.
Music licenses force us to limit the number of tracks
you may skip each hour.Appears when you try to skip a song or
select Dislike over the predetermined
number of times in an hour.Try again later.
Unable to save rating.
Unable to save bookmark.Appears when the commanded
operation is failed.Try again later.
No dataAppears when no data is available with
Pandora ® activated.Reboot the app and reconnect the
device.
UnsupportedAppears when Pandora ® version is not
supported.Update Pandora ® to the latest version.
PANDORA App version is not supported.
PANDORA system maintenanceAppears when the Pandora ® server is in
maintenance.Try again later.
U.S. models
Navigation Screen
On Demand Multi-Use DisplayTM
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300
Reference Information
System Initialization
The navigation system must be initialized if
power to the navigation system is
interrupted for any reason (e.g., the battery
was disconnected).
Entering the Security Code
In most cases, you do not need to enter a
security code. Follow the steps to reactivate
the system.
1. Set the power mode to ON, and turn on
the audio system.
2. Press and hold the (Power) button for
more than two seconds.
u The system is reactivated when the
system’s control unit recognizes that
the system is in your vehicle.
If the control unit fa ils to recognize,
you must go to a dealer and have the
system checked.
Acquiring GPS Information
Depending on the length of time the power
was interrupted, your system may require
GPS initialization.
If initialization is not necessary, the system
proceeds directly to the Startup
Confirmation screen.
If the system fails to locate a sufficient
number of satellites to locate your position
within 10 minutes, the following screen is
displayed.
If you are experiencing GPS reception
problems:
2 GPS System P. 302
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Voice Commands
Voice Commands
Voice Portal Screen
When the (Talk) button is pressed,
available voice commands appear on the
screen.
For a complete list of commands, say “Voice
Help ” after the beep or select Voice Help.
You can see the list of commands in Voice
Info on the Info menu screen. Select Info,
then select .
*1: U.S. models only
This can be only used when the phone is
connected. When the sy stem recognizes the
Phone call command, the screen will
change the dedicated screen for the voice
recognition of the phone. Call
Call
This can be only used when the iPod or HDD
device is connected.
■ Phone Call
■Music Search
You can see a list of the available
commands on the screen.
Navigation Commands
Useful Commands
Phone Commands
Audio Commands
On Screen Commands
Music Search Commands
General Commands
Climate Control Commands
All Commands
Voice Settings
Getting Started
The screen changes the navigation screen. Address (English only)
*1
Place Name (English only)*1
Find Nearest POI Category
Go Home
Previous Destination
Address Book
Place Phone Number
■ Voice Help
■Navigation
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315
uuVoice Commands uNavigation Commands
Continued
Voice Commands
When the system recognizes the Audio
command, the screen will change the
dedicated screen for the voice recognition
of the audio. Audio On
Audio Off
FM
AM
XM
Disc
HDD
USB
iPod
Bluetooth ® Audio
Pandora
*
Aha*
AUX
2 Audio Commands P. 317
The screen changes the climate control
screen.
2Climate Control Commands P. 318
■Audio
■Climate Control
Navigation Commands
The system accepts these commands on the
dedicated screen for
the voice recognition
of the navigation.
What time is it?
What is today’s date?
Voice help (displays commands for
current screen)
Find nearest (specify place):
Fuel and auto
Acura dealers
Honda dealers
Gas station
Hydrogen station
Auto parts & electronics
Auto repair & maintenance
Car wash & detailing
Motorcycle dealers
Other car dealers
Roadside assistance
ATM and bank
ATM
Bank
■ General Commands
■Find Place Commands
Check cashing
Currency exchange
Community
Business
City hall
Civic center
Convention center
Court house
Higher education
Library
Post office
School
Emergency room
Hospital
Police station
Veterinarian
Lodging
Bed & breakfast
Hotel
Resort
Recreation
Amusement park
Golf course
Historical monument
Marina
Movie theater
Museum
Park
* Not available on all models
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317
uuVoice Commands uAudio Commands
Continued
Voice Commands
Audio Commands
The system accepts these commands on the
dedicated screen for the voice recognition
of the audio.
Radio tune to <87.7-107.9> FM
Radio FM preset <1-12>
Radio tune to <530-1710> AM
Radio AM preset <1-6>
XM channel <0-255>
Radio XM preset <1-12>
Disc play
Disc play track <1-30>
HDD play
HDD play track <1-30>
Music Search
What album is this?
■ Radio FM Commands
■Radio AM Commands
■Radio XM Commands
■Disc Commands
■HDD Commands
What am I listening to?
iPod play
iPod play track <1-30>
Music Search
What album is this?
What am I listening to?
USB play
USB play track <1-30>
Bluetooth
® audio play
NOTE:
Bluetooth ® Audio commands may not work
on some phones or Bluetooth® Audio
devices.
Pandora play
Aha radio play
■ iPod Commands
■USB Commands
■Bluetooth
® Audio Commands
■ Pandora Commands*
■Aha Commands*
AUX play
On Screen Commands
The system accepts the the voice command
operation of the voic
e recognition screen.
Music Search Commands
The system accepts these commands on the
Music Search screen.
Song By Voice
TM is a feature that allows you
to select music from your iPod or HDD
device using Voice Commands. To activate
this mode, you must push the talk switch
and say: “ Music search ”.
Music search
What am I listening to?
Who am I listening to?
Who is this?
What's playing?
Who's playing?
■ AUX Commands
■Using Song By Voice
■Song By Voice Commands
* Not available on all models
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