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Keys, doors and windows25Operation with the key in case of
a central locking system fault
In case of a fault, e.g. vehicle battery
or electronic key battery is
discharged, the driver's door can be
locked or unlocked with the key blade.
Push the button on the electronic key
and pull out the key blade.
The lock cylinder in the driver's door is covered by a cap.
Insert the key blade into the recess at the bottom of the cap and swivel the
key upward.
Manual unlocking
Manually unlock the driver's door by
inserting and turning the key blade in
the lock cylinder.
The other doors can be opened by
pulling the interior handle twice or by
pressing c in the driver's door panel.
The load compartment and fuel filler
flap will possibly not be unlocked.
By switching on the ignition, the anti-
theft locking system is deactivated.
Manual locking
Push inside locking knob of all doors
except driver's door or press e in the
driver's door panel. Then close the driver's door and lock it from the
Page 28 of 323

26Keys, doors and windowsoutside by turning the key in the lock
cylinder. The fuel filler flap and
tailgate are possibly not locked.
After locking, cover the lock cylinder
with the cap: insert the cap with the
lower side in the recesses, swivel and
push the cap until it engages at the
upper side.
Automatic locking
Automatic locking after driving off
This security feature can be
configured to automatically lock all
doors, load compartment and fuel
filler flap after driving off and
exceeding a certain speed.
When at a standstill after driving, the
vehicle will be unlocked automatically
as soon as the key is removed from
the ignition switch, or with electronic
key system when the ignition is
switched off.
Activation or deactivation of
automatic locking can be set in the
menu Settings , I Vehicle in the Info-
Display.
Info-Display 3 120.
Vehicle personalisation 3 126.
The setting can be saved for each
electronic key being used 3 22.
Automatic relock after unlocking
This feature can be configured to
automatically lock all doors, load
compartment and fuel filler flap ashort time after unlocking with the
remote control or electronic key,
provided no door has been opened.
Activation or deactivation of
automatic relock can be set in the
menu Settings , I Vehicle in the Info-
Display.
Info-Display 3 120.
Vehicle personalisation 3 126.
The setting can be saved for each
electronic key being used 3 22.
Passive locking This feature locks the vehicle
automatically after several seconds if
an electronic key has been
recognised previously inside the
vehicle, all doors have then been
closed and the electronic key does
not remain within the vehicle.
If the electronic key remains in the
vehicle or the ignition is not off,
passive locking will not be permitted.
If there have been two or more
electronic keys in the vehicle and the
ignition was on once, the feature
locks the vehicle if just one electronic key is taken out of the vehicle.
Page 29 of 323

Keys, doors and windows27To prevent passive locking of the
vehicle e.g. when refuelling or if
passengers remain in the vehicle, the
system must be disabled.
To disable the system, press the
central locking button c for a few
seconds while one door is open. An
acoustic signal sounds three times to
confirm deactivation. The function
remains disabled until the central
locking button e is pressed or the
ignition is switched on.
Activation or deactivation of passive
locking can be set in the menu
Settings , I Vehicle in the Info-Display.
Info-Display 3 120.
Vehicle personalisation 3 126.
The setting can be saved for each electronic key being used 3 22.Child locks9 Warning
Use the child locks whenever
children are occupying the rear
seats.
Move the pin in the rear door to the front position. The door cannot be
opened from the inside.
To deactivate, move the pin to the
rear position.
Doors
Load compartment
Tailgate Opening5-door Hatchback
After unlocking, push the brand
emblem and open the tailgate.
Page 30 of 323

28Keys, doors and windowsSports Tourer
After unlocking, push the touchpad
switch under the tailgate moulding
and open the tailgate manually.
Central locking system 3 22.
Closing
Use the interior handle.
Central locking system 3 22.
Power tailgate
9 Warning
Take care when operating the
power tailgate. Risk of injury,
particularly to children.
Keep a close watch on the
movable tailgate when operating.
Ensure that nothing becomes
trapped during operating and no
one is standing within the moving
area.
The power tailgate can be operated
by:
● Pressing X twice on the
electronic key. To prevent
unintended opening of the
tailgate, X must be pressed
longer than during locking or unlocking.
● Handsfree operation with motion sensor below the rear bumper.
● The touchpad switch under the exterior tailgate moulding and
C in the open tailgate.
● The switch C on the inside of
the driver's door.
On vehicles with automatic
transmission, the tailgate can only be operated when the vehicle is
stationary and with selector lever in P.
The turn signal lights flash and a
chime sounds when the power
tailgate is operating.
Page 31 of 323

Keys, doors and windows29Note
Operating the power tailgate does
not operate the central locking
system. To open the tailgate with the
button on the electronic key, or with
the touchpad switch under the
tailgate moulding or via handsfree operation, it is not necessary to
unlock the vehicle. A precondition is
that the electronic key is outside the
vehicle, within a range of approx.
one metre of the tailgate.
Do not leave the electronic key in the load compartment.
Lock the vehicle after closing if it was
unlocked previously.
Central locking system 3 22.Operation with the electronic key
Press X twice to open or close the
tailgate. To prevent unintended
opening of the tailgate, X must be
pressed longer than during locking or unlocking.
Handsfree operation with motion
sensor below the rear bumper
To open or close the tailgate, move
the foot below the rear bumper back
and forth in the area where the
hologram is projected on the ground. Do not hold the foot longer or move
too slow below the bumper. The
electronic key must be outside the
vehicle, within a range of approx.
one metre of the tailgate. When foot
motion is being detected by the
sensor, the system actuates the
tailgate after a short delay.
Page 32 of 323
30Keys, doors and windows9Danger
Do not touch any vehicle parts
below the vehicle during
handsfree operation. There is a
risk of injury from hot engine parts.
Operation with the touchpad switch
under the exterior tailgate moulding
To open the tailgate, press the
touchpad switch under the tailgate
moulding until the tailgate starts to
move. If the vehicle is locked, the
electronic key must be outside the
vehicle, within a range of approx.
one metre of the tailgate.
To close, press C in the open
tailgate until the tailgate starts to
move.
Operation with the switch on the
inside of the driver's door
Press C on the inside of the driver's
door until the tailgate starts to open or close.
Stop or change direction of
movement
To stop movement of the tailgate
immediately:
● press X once on the electronic
key, or
● press the touchpad switch under the exterior tailgate moulding, or
Page 33 of 323

Keys, doors and windows31● press C on the open tailgate,
or
● press C on the inside of the
driver's door.
Pressing one of the switches again
will reverse the direction of
movement.
Operation modes
The power tailgate has three modes
of operation, which are controlled by
the switch C in the driver's door. To
change the mode, turn the switch:● Normal mode MAX: Power
tailgate opens to full height.
● Intermediate mode 3/4: Power
tailgate opens to a reduced
height that can be adjusted.
● Mode Off: Tailgate can only be
operated manually.
Adjust reduced opening height in
intermediate mode
1. Turn operation mode switch to 3/4 .
2. Open power tailgate with any operation switch.
3. Stop movement at the desired height by pressing any operation
switch. If required, manually move
the stopped tailgate to the desired
position.
4. Press and hold the button C on
the inside of the open tailgate for
three seconds.
Note
Adjusting opening height should be programmed at ground level.
A chime sound indicates the new
setting and the turn signal lights will
flash. The reduced height can only set
at an opening angle of above 30°.
When turning the adjuster wheel in
the driver's door to intermediate mode 3/4 , the power tailgate will stop
opening at the newly set position.
Page 34 of 323

32Keys, doors and windowsThe tailgate can only be held open if
a minimum height is exceeded
(minimum opening angle from 30°).
The opening height cannot be
programmed below that height.
Safety function
If the power tailgate encounters an
obstacle during opening or closing,
the direction of movement will
automatically be reversed slightly.
Multiple obstacles in one power cycle will deactivate the function. In this
case, close or open the tailgate
manually.
The power tailgate has pinch sensors
on the side edges. If the sensors
detect obstacles between tailgate and chassis, the tailgate will open, until it
is activated again or closed manually.
The safety function is indicated by a
warning chime.
Remove all obstacles before
resuming normal power operation.
If the vehicle is equipped with factory-
fitted towing equipment and a trailer
is electrically connected, the power
tailgate can only be opened with thetouchpad switch or closed with G in
the open tailgate. Ensure that there
are no obstacles in the moving area.
Overload
If the power tailgate is repeatedly
operated at short intervals, the
function is disabled for some time.
Move tailgate manually into end
position to reset the system.
General hints for operating
tailgate9 Danger
Do not drive with the tailgate open
or ajar, e.g. when transporting
bulky objects, since toxic exhaust
gases, which cannot be seen or
smelled, could enter the vehicle.
This can cause unconsciousness
and even death.
Caution
Before opening the tailgate, check overhead obstructions, e.g. a
garage door, to avoid damage to
the tailgate. Always check the
moving area above and behind the
tailgate.
Note
The installation of certain heavy
accessories onto the tailgate may
affect its ability to remain open.
Note
The operation of the power tailgate
is disabled under low vehicle battery
conditions. In this case, the tailgate
may not even be manually operable.
Note
With the power tailgate disabled and
all doors unlocked, the tailgate can
only be operated manually. In this
event, manually closing the tailgate
requires significantly greater force.
Note
At low outside temperatures the
tailgate may not open fully by itself.
In this event, lift the tailgate manually
to its normal end position.