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24Keys, doors and windowsFault
If the central locking cannot be
operated or the engine cannot be
started, the cause may be one of the
following:
● Fault in electronic key.
● Electronic key is out of reception range.
● The battery voltage is too low.
● Overload of the central locking system by operating at frequent
intervals, the power supply is
interrupted for a short time.
● Interference from higher-power radio waves from other sources.
To rectify the cause of the fault,
change the position of the electronic
key.
Manual unlocking 3 24.
Memorised settings
Whenever the ignition is switched off,
the following settings are
automatically memorised by the
remote control unit or the electronic
key:● automatic climate control
● lighting
● Infotainment system
● central locking system
● Sport mode settings
● comfort settings
The saved settings are automatically
used the next time the ignition is
switched on with the memorised key
of the remote control unit 3 158 or
electronic key 3 22.
A precondition is that Personalisation
by Driver is activated in the personal
settings of the Info-Display. This must
be set for each remote control unit or
electronic key which is used. The
status change is available only after
locking and unlocking the vehicle.
The assigned memory position of the
power seat is automatically recalled
when switching on ignition and Auto
Memory Recall is activated in the
Info-Display for the memorised
remote control or electronic key.
Power seat 3 50.
Vehicle personalisation 3 125.Central locking system
Unlocks and locks doors, load
compartment and fuel filler flap.
A pull on an interior door handle
unlocks the respective door. Pulling
the handle once more opens the door.
Note
In the event of an accident in which
airbags or belt pretensioners are
deployed, the vehicle is
automatically unlocked.
Note
A short time after unlocking with the
remote control the doors are locked
automatically if no door has been
opened. A precondition is that the
setting is activated in the vehicle
personalisation 3 125.
Page 27 of 311

Keys, doors and windows25Remote control operationUnlocking
Press c.
Unlocking mode can be set in the
vehicle personalisation menu in the
Info-Display. Two settings are
selectable:
● All doors, load compartment and fuel filler flap will be unlocked by
pressing c once.
● Only the driver's door, load compartment and fuel filler flap
will be unlocked by pressing c
once. To unlock all doors, press
c twice.
Select the relevant setting in Settings,
I Vehicle in the Info-Display.
Info-Display 3 121.
Vehicle personalisation 3 125.
The setting can be saved for the
remote control being used.
Memorised settings 3 24.
Unlocking and opening the tailgate 3 30.
Locking
Close doors, load compartment and
fuel filler flap.
Press e.
If the driver's door is not closed
properly, the central locking system will not work.
Confirmation
Operation of the central locking
system is confirmed by the hazard
warning flashers. A precondition is
that the setting is activated in the
vehicle personalisation 3 125.
Electronic key system operation
The electronic key must be outside
the vehicle, within a range of approx. one metre of the relevant door side.
Page 28 of 311

26Keys, doors and windowsUnlocking
Press the button on the respective
exterior door handle and pull the
handle.
Unlocking mode can be set in the
vehicle personalisation menu in the
Info-Display. Two settings are
selectable:
● All doors, load compartment and fuel filler flap will be unlocked by
pressing the button on any
exterior handle once.
● Only the driver's door, load compartment and fuel filler flap
will be unlocked by pressing the
button on the driver's door
exterior handle once. To unlock
all doors, press button twice.
The setting can be changed in the
menu Settings in the Info-Display.
Vehicle personalisation 3 125.
Locking
Press the button on any exterior door
handle.
All doors, load compartment and fuel
filler flap will be locked.
The system locks if any of the
following occurs:
● It has been more than five seconds since unlocking.
● The button on an exterior handle has been pressed twice within
five seconds to unlock the
vehicle.
● Any door has been opened and all doors are now closed.
If the driver's door is not closed
properly, the electronic key remains in the vehicle or the ignition is not off,
locking will not be permitted.
If there have been two or more
electronic keys in the vehicle and the
ignition was on once, the doors will be
locked even if just one electronic key
is taken out of the vehicle.
Unlocking and opening the tailgate
The tailgate can be unlocked and
opened handsfree via moving the foot below the rear bumper or by pushing
the touchpad switch under the brand
emblem when the electronic key is in
range. The doors remain locked.
Load compartment 3 30.
Page 29 of 311

Keys, doors and windows27Operation with buttons on the
electronic key
The central locking system can also
be operated with the buttons on the
electronic key.
Press c to unlock.
Press e to lock.
Press X twice to unlock and open
only the power tailgate. To prevent
unintended opening of the tailgate,
X must be pressed longer than
during locking or unlocking.
Remote control operation 3 24.
Passive locking
Automatic locking 3 29.
Confirmation
Operation of central locking system is
confirmed by the hazard warning
flashers. A precondition is that the
setting is activated in the vehicle
personalisation 3 125.
Central locking buttons Locks or unlocks all doors, the load
compartment and fuel filler flap from
the passenger compartment via a
switch in the driver's door panel.
Press e to lock.
Press c to unlock.
Operation with the key in case of
a central locking system fault
In case of a fault, e.g. vehicle battery
or remote control/electronic key
battery is discharged, the driver's
door can be locked or unlocked with
the mechanical key.
The lock cylinder in the driver's door
is covered by a cap.
Remote control: to remove the cap,
insert the key into the recess at the
bottom of the cap and swivel the key
upward.
Keys 3 20.
Page 30 of 311
28Keys, doors and windows
Electronic key: to remove the cap,
press button at the back and extract
the key blade from the housing. Insert
the key into the recess at the bottom
of the cap and swivel the key upward.
Electronic key system 3 22.
Manual unlocking
Manually unlock the driver's door by
inserting and turning the key in the
lock cylinder.
The other doors can be opened by
pulling the interior handle twice or by
pressing c in the driver's door panel.
The load compartment and fuel filler
flap will possibly not be unlocked.
By switching on the ignition, the anti-
theft locking system is deactivated.
Manual locking
Push inside locking knob of all doors
except driver's door or press e in the
driver's door panel. Then close the driver's door and lock it from the
outside by turning the key in the lock
cylinder. The fuel filler flap and
tailgate are possibly not locked.
Page 31 of 311

Keys, doors and windows29
After locking, cover the lock cylinder
with the cap: insert the cap with the
lower side in the recesses, swivel and
push the cap until it engages at the
upper side.
Automatic lockingAutomatic locking after driving off
This security feature can be
configured to automatically lock all
doors, load compartment and fuel
filler flap after driving off and
exceeding a certain speed.
When at a standstill after driving, the
vehicle will be unlocked automatically
as soon as the key is removed from
the ignition switch, or with electronic
key system when the ignition is
switched off.
Activation or deactivation of
automatic locking can be set in the
menu Settings , I Vehicle in the Info-
Display.
Info-Display 3 121.
Vehicle personalisation 3 125.
The setting can be saved for the
remote control or electronic key being used 3 24.
Automatic relock after unlocking This feature can be configured to
automatically lock all doors, load
compartment and fuel filler flap a
short time after unlocking with the
remote control or electronic key,
provided no door has been opened.
Activation or deactivation of
automatic relock can be set in the
menu Settings , I Vehicle in the Info-
Display.
Info-Display 3 121.Vehicle personalisation 3 125.
The setting can be saved for the
remote control or electronic key being used 3 24.
Passive locking
On vehicles with electronic key
system, this feature locks the vehicle
automatically after several seconds if an electronic key has been
recognised previously inside the
vehicle, all doors have then been
closed and the electronic key does
not remain within the vehicle.
If the electronic key remains in the
vehicle or the ignition is not off,
passive locking will not be permitted.
If there have been two or more
electronic keys in the vehicle and the
ignition was on once, the feature
locks the vehicle if just one electronic
key is taken out of the vehicle.
To prevent passive locking of the
vehicle e.g. when refuelling or if
passengers remain in the vehicle, the system must be disabled.
Page 32 of 311
30Keys, doors and windowsTo disable the system, press the
central locking button c for a few
seconds while one door is open. An
acoustic signal sounds three times to confirm deactivation. The function
remains disabled until the central
locking button e is pressed or the
ignition is switched on.
Activation or deactivation of passive
locking can be set in the menu
Settings , I Vehicle in the Info-Display.
Info-Display 3 121.
Vehicle personalisation 3 125.
The setting can be saved for the
electronic key being used 3 24.Child locks9 Warning
Use the child locks whenever
children are occupying the rear
seats.
Move the pin in the rear door to the front. The door cannot be openedfrom the inside.
To deactivate, move the pin to the
rear position.
Doors
Load compartment
Tailgate Opening5-door Hatchback
After unlocking, push the touchpad
switch under the brand emblem and
open the tailgate.
Page 33 of 311

Keys, doors and windows31Sports Tourer
After unlocking, push the touchpad
switch under the tailgate moulding
and open the tailgate manually.
Central locking system 3 24.
Closing
Use one of the interior handles.
Do not push the touchpad switch whilst closing as this will unlock the
tailgate again.
Central locking system 3 24.
Power tailgate
9 Warning
Take care when operating the
power tailgate. Risk of injury,
particularly to children.
Keep a close watch on the
movable tailgate when operating.
Ensure that nothing becomes
trapped during operating and no
one is standing within the moving
area.
The power tailgate can be operated
by:
● Pressing X twice on the
electronic key. To prevent
unintended opening of the
tailgate, X must be pressed
longer than during locking or unlocking.
● Handsfree operation with motion sensor below the rear bumper.
● The touchpad switch under the exterior tailgate moulding and
C in the open tailgate.
● The switch C on the inside of
the driver's door.
On vehicles with automatic
transmission, the tailgate can only be operated when the vehicle is
stationary and with selector lever in P.