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7078-2. Steps to take in an emergency
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When trouble arises
One of the following may be the cause of the problem:
●The 12-volt battery may be discharged. ( P. 7 1 1 )
● One or both of the 12-volt batter y terminals may be disconnected.
( P. 598)
Contact your Toyota dealer if the problem cannot be repaired, or if repair
procedures are unknown.
When the hybrid system does not start, the following steps can be
used as an interim measure to st art the hybrid system if the power
switch is functioning normally.
Do not use this starting procedure except in cases of emergency.
Set the parking brake.
Turn the power switch to ACCESSORY mode.
Press and hold the power switch for about 15 seconds while
depressing the brake pedal firmly.
Even if the hybrid system can be started using the above steps, the
system may be malfunctioning. Have the vehicle inspected by your
Toyota dealer.
The interior lights and headlight s do not turn on, or the horn
does not sound.
Emergency start function
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8-2. Steps to take in an emergency
If the electronic key does not operate
properly
Use the mechanical key (P. 161) in order to perform the following
operations:
Locks all the doors
Closes the windows and moon
roof
*1 (turn and hold)*2
Unlocks the door
Opens the windows and moon
roof
*1 (turn and hold)*2
Turning the key rearward unlocks
the driver’s door. Turning the key
once again within 3 seconds
unlocks the other doors.
*1: If equipped
*2: These settings must be customized at your Toyota dealer. ( P. 752)
If communication between the electronic key and vehicle is
interrupted ( P. 178) or the electronic key cannot be used
because the battery is depleted, the smart key system and
wireless remote control cannot be used. In such cases, the
doors can be opened and the hybr id system can be started by
following the procedure below.
Locking and unlocking the doors
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7108-2. Steps to take in an emergency
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■Stopping the hybrid system
Set the parking brake, shift the shift position to P and press the power switch
as you normally do when stopping the hybrid system.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the
electronic key battery be replaced immediately when the battery is depleted.
( P. 628)
■ Changing power switch modes
Release the brake pedal and press the power switch in step above. The
hybrid system does not start and modes will be changed each time the switch
is pressed. ( P. 227)
■ When the electronic key does not work properly
●Make sure that the smart key system has not been deactivated in the cus-
tomization setting. If it is off, turn the function on.
(Customizable features: P. 752)
● Check if battery-saving mode is set. If it is set, cancel the function.
(P. 178)
WARNING
■ When using the mechanical key an d operating the power windows or
moon roof (if equipped)
Operate the power window or moon roof after checking to make sure that
there is no possibility of any passenger having any of their body parts
caught in the window or moon roof.
Also, do not allow children to operate the mechanical key. It is possible for
children and other passengers to get caught in the power window or moon
roof.
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When trouble arises
8-2. Steps to take in an emergency
If the 12-volt batter y is discharged
If you have a set of jumper (or booster) cables and a second vehicle
with a 12-volt battery, you can jump start your vehicle by following the
steps below.
Open the hood. ( P. 588)
Remove the engine cover.
Pull up the both ends of the cover
vertically.
The following procedures may be used to start the hybrid sys-
tem if the vehicle’s 12-volt battery is discharged.
You can also call your Toyota de aler or a qualified repair shop.
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Page 712 of 800
7128-2. Steps to take in an emergency
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Connect the jumper cables according to the following procedure:Connect a positive jumper cable clamp to the positive (+) battery
terminal on your vehicle.
Connect the clamp on the other e nd of the positive cable to the
positive (+) battery terminal on the second vehicle.
Connect a negative cable clamp to the negative (-) battery termi-
nal on the second vehicle.
Connect the clamp at the other end of the negative cable to a
solid, stationary, unpainted metallic point away from the 12-volt
battery and an y moving parts, as s hown in the illustration.
Start the engine of the second vehicle. Increase the engine speed
slightly and maintain at that le vel for approximately 5 minutes to
recharge the 12-volt battery of your vehicle.
Maintain the engine speed of t he second vehicle and start the
hybrid system of your vehicle by turning the power switch to ON
mode.
Make sure the “READY” indicator comes on. If the indicator light
does not come on, contact your Toyota dealer.3
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2
3
4
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7138-2. Steps to take in an emergency
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When trouble arises
Once the hybrid system has started, remove the jumper cables in
the exact reverse order from which they were connected.
To install the engine cover, conduct the removal procedure in
reverse. After installing, check that the fixed pins are inserted
securely.
Once the hybrid system starts, have the vehicle inspected at your
Toyota dealer as soon as possible.
■ Starting the hybrid system when th e 12-volt battery is discharged
The hybrid system cannot be started by push-starting.
■ To prevent 12-volt battery discharge
●Turn off the headlights and the audio system while the hybrid system is off.
● Turn off any unnecessary electrical components when the vehicle is running
at a low speed for an extended period, such as in heavy traffic.
■ When the 12-volt battery is removed or discharged
●Information stored in the ECU is cleared. When the 12-volt battery is
depleted, have the vehicle inspected at your Toyota dealer.
● Some systems may require initialization. ( P. 760)
■ When removing the 12-volt battery terminals
When the 12-volt battery terminals are removed, the information stored in the
ECU is cleared. Before removing the 12-volt battery terminals, contact your
Toyota dealer.
■ Charging the 12-volt battery
The electricity stored in the 12-volt battery will discharge gradually even when
the vehicle is not in use, due to natural discharge and the draining effects of
certain electrical appliances. If the vehicle is left for a long time, the 12-volt
battery may discharge, and the hybrid system may be unable to start. (The
12-volt battery recharges automatically while the hybrid system is operating.)
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Page 714 of 800
7148-2. Steps to take in an emergency
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When recharging or repl acing the 12-volt battery
● In some cases, it may not be possible to unlock the doors using the smart
key system when the 12-volt battery is discharged. Use the wireless remote
control or the mechanical key to lock or unlock the doors.
● The hybrid system may not start on the first attempt after the 12-volt battery
has recharged but will start normally after the second attempt. This is not a
malfunction.
● The power switch mode is memorized by the vehicle. When the 12-volt bat-
tery is reconnected, the system will return to the mode it was in before the
12-volt battery was discharged. Before disconnecting the 12-volt battery,
turn the power switch off.
If you are unsure what mode the power switch was in before the 12-volt bat-
tery discharged, be especially careful when reconnecting the 12-volt battery.
● If the 12-volt battery discharges while the shift position is in P, it may not be
possible to shift the shift position to other positions. In this case, the vehicle
cannot be towed without lifting both front wheels because the front wheels
will be locked. ( P. 648)
■ When exchanging the 12-volt battery
●Use a 12-volt battery that conforms to European regulations.
● Use a 12-volt battery with the same case size as the previous 12-volt battery
and an equivalent 20 hour rate capacity (20HR) or greater.
• If the sizes differ, the 12-volt battery cannot be properly secured.
• If the 20 hour rate capacity is low, even if the time period where the vehi-
cle is not used is a short time, the 12-volt battery may discharge and the
hybrid system may not be able to start.
● For details, consult your Toyota dealer.
Page 715 of 800
7158-2. Steps to take in an emergency
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When trouble arises
WARNING
■When removing the 12-volt battery terminals
Always remove the negative (-) terminal first. If the positive (+) terminal con-
tacts any metal in the surrounding area when the positive (+) terminal is
removed, a spark may occur, leading to a fire in addition to electrical shocks
and death or serious injury.
■ Avoiding 12-volt battery fires or explosions
Observe the following precautions to prevent accidentally igniting the flam-
mable gas that may be emitted from the 12-volt battery:
●Make sure each jumper cable is connected to the correct terminal and that
it is not unintentionally in contact with any other than the intended terminal.
● Do not allow the other end of the jumper cable connected to the “+” termi-
nal to come into contact with any other parts or metal surfaces in the area,
such as brackets or unpainted metal.
● Do not allow the + and - clamps of the jumper cables to come into contact
with each other.
● Do not smoke, use matches, cigarette lighters or allow open flame near
the 12-volt battery.
■ 12-volt battery precautions
The 12-volt battery contains poisonous and corrosive acidic electrolyte,
while related parts contain lead and lead compounds. Observe the following
precautions when handling the 12-volt battery:
●When working with the 12-volt battery, always wear safety glasses and
take care not to allow any battery fluids (acid) to come into contact with
skin, clothing or the vehicle body.
● Do not lean over the 12-volt battery.
● In the event that battery fluid comes into contact with the skin or eyes,
immediately wash the affected area with water and seek medical attention.
Place a wet sponge or cloth over the affected area until medical attention
can be received.
● Always wash your hands after handling the 12-volt battery support, termi-
nals, and other battery-related parts.
● Do not allow children near the 12-volt battery.
