2016 TOYOTA iA window

Both Scion and your dealership
want to make your Scion
ownership experience easy and
convenient. If you have a problem or
concern — either during or after the
warranty period — please take the
following steps to ensure a quick
response:
Step 1
Talk to a dealership manager, such as
the service manager or customer
relations manager. In most cases, you
can reach a satisfactory solution at this
step.
Step 2
If you’re not happy with the solution
provided by the dealership, call Scion
Customer Experience at (866)
70-SCION, or (866) 707-2466.
To help everything move quickly, please
have the following information at hand
when you call:
>Your Scion’s vehicle identification
number (located on the driver’s side
corner of the dashboard, under the
window)
>Current mileage on your vehicle
>Name of your Scion dealership
A Scion customer relations
representative will help you work with
the dealership to find a satisfactory
solution.
Step 3
If you’re still not satisfied after
pursuing steps 1 and 2, Scion offers
additional assistance through the
Dispute Settlement Program, a dispute
resolution program administered by the
National Center for Dispute
Settlement. The purpose of this
program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge.
To request that your case be reviewed
through the program, complete the
customer claim form in the
Owner’s
Warranty Rights Notification
booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
If your customer claim form is missing,
call Scion Customer Experience at
(866) 70-SCION, or (866) 707-2466.
When you call, be sure to have your
vehicle identification number, your
current mileage and the names of your
selling and servicing dealerships.
IF YOU NEED ASSISTANCE
INTRODUCTION
Introduction
4

7,500 miles or 6 months
Check installation of driver’s floor
mat
Inspect and adjust all fluid levelsInspect wiper bladesReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums
and brake pads/discs
DEALERSERVICE VERIFICATION:
D ATE:
MILEAGE:
15,000 miles or 12 months
Check installation of driver’s floor
mat
Inspect and adjust all fluid levelsInspect wiper bladesReplace engine oil and oil filter1
Rotate tiresTighten nuts and bolts on body and
chassis
Visually inspect brake linings/drums
and brake pads/discs
Inspect the following:Ball joints and dust coversBrake lines and hosesDrive shaft bootsEngine coolant2
Exhaust pipes and mountingsRadiator and condenserSteering gear boxSteering linkage and boots
Note:
Driving in heavy traffic, on dirt
roads or in urban, dusty or desert
areas may shorten the life of thecabin air filter. Replacement may beneeded if you notice reduced air flowfrom the air conditioner and heater
or if the windows fog easily when youuse the
Freshmode. Consult your
dealer if any of these conditions occur.
DEALER SERVICE VERIFICATION:
D ATE:
MILEAGE:
1Reset the scheduled maintenance indicator light. Use 0W-20 Genuine Toyota Motor Oil or
equivalent.
2Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this
guide for more information. MAINTENANCE LOG
MAINTENANCE
Maintenance Log
36

37,500 miles or 30 months
Check installation of driver’s floor
mat
Inspect and adjust all fluid levelsInspect wiper bladesReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums
and brake pads/discs
DEALERSERVICE VERIFICATION:
D ATE:
MILEAGE:
45,000 miles or 36 months
Check installation of driver’s floor
mat
Inspect and adjust all fluid levelsInspect wiper bladesReplace engine oil and oil filter1
Rotate tiresTighten nuts and bolts on body and
chassis
Visually inspect brake linings/drums
and brake pads/discs
Inspect the following:Ball joints and dust coversBrake lines and hosesDrive shaft bootsEngine coolant2
Exhaust pipes and mountingsRadiator and condenserSteering gear boxSteering linkage and boots
Note:
Driving in heavy traffic, on dirt
roads or in urban, dusty or desert
areas may shorten the life of thecabin air filter. Replacement may beneeded if you notice reduced air flowfrom the air conditioner and heater
or if the windows fog easily when youuse the
Freshmode. Consult your
dealer if any of these conditions occur.
DEALER SERVICE VERIFICATION:
D ATE:
MILEAGE:
1Reset the scheduled maintenance indicator light. Use 0W-20 Genuine Toyota Motor Oil or
equivalent.
2Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this
guide for more information. MAINTENANCE LOG
MAINTENANCE
Maintenance Log
38

67,500 miles or 54 months
Check installation of driver’s floor
mat
Inspect and adjust all fluid levelsInspect wiper bladesReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums
and brake pads/discs
DEALERSERVICE VERIFICATION:
D ATE:
MILEAGE:
75,000 miles or 60 months
Check installation of driver’s floor
mat
Inspect and adjust all fluid levelsInspect wiper bladesReplace engine oil and oil filter1
Replace spark plugs2
Rotate tiresTighten nuts and bolts on body and
chassis
Visually inspect brake linings/drums
and brake pads/discs
Inspect the following:Ball joints and dust coversBrake lines and hosesDrive shaft bootsEngine coolant3
Exhaust pipes and mountingsRadiator and condenserSteering gear boxSteering linkage and boots
Note:
Driving in heavy traffic, on dirt
roads or in urban, dusty or desert areas may shorten the life of thecabin air filter. Replacement may be
needed if you notice reduced air flowfrom the air conditioner and heateror if the windows fog easily when you
use the
Freshmode. Consult your
dealer if any of these conditions occur.
DEALER SERVICE VERIFICATION:
D ATE:
MILEAGE:
1Reset the scheduled maintenance indicator light. Use 0W-20 Genuine Toyota Motor Oil or
equivalent.
2Maintenance services of spark plugs are required under the terms of the Emission Control
Warranty.
3Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this
guide for more information. MAINTENANCE LOG
MAINTENANCE
Maintenance Log
40

97,500 miles or 78 months
Check installation of driver’s floor
mat
Inspect and adjust all fluid levelsInspect wiper bladesReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums
and brake pads/discs
DEALERSERVICE VERIFICATION:
D ATE:
MILEAGE:
105,000 miles or 84 months
Check installation of driver’s floor
mat
Inspect and adjust all fluid levelsInspect wiper bladesReplace engine oil and oil filter1
Rotate tiresTighten nuts and bolts on body and
chassis
Visually inspect brake linings/drums
and brake pads/discs
Inspect the following:Ball joints and dust coversBrake lines and hosesDrive shaft bootsEngine coolant2
Exhaust pipes and mountingsRadiator and condenserSteering gear boxSteering linkage and boots
Note:
Driving in heavy traffic, on dirt
roads or in urban, dusty or desert
areas may shorten the life of thecabin air filter. Replacement may beneeded if you notice reduced air flowfrom the air conditioner and heater
or if the windows fog easily when youuse the
Freshmode. Consult your
dealer if any of these conditions occur.
DEALER SERVICE VERIFICATION:
D ATE:
MILEAGE:
1Reset the scheduled maintenance indicator light. Use 0W-20 Genuine Toyota Motor Oil or
equivalent.
2Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this
guide for more information. MAINTENANCE LOG
MAINTENANCE
Maintenance Log
42