Page 596 of 716
5968-2. Steps to take in an emergency
HIGHLANDER_U (OM48F09U)
●Stop the vehicle on a hard, flat surface.
● Set the parking brake.
● Shift the shift lever to P.
● Stop the engine.
● Turn on the emergency flashers. ( P. 560)
If you have a flat tire
Your vehicle is equipped with a spare tire. The flat tire can be
replaced with the spare tire.
For details about tires: P. 5 2 0
WARNING
■If you have a flat tire
Do not continue driving with a flat tire.
Driving even a short distance with a fl at tire can damage the tire and the
wheel beyond repair, which could result in an accident.
Before jacking up the vehicle
Page 609 of 716

6098-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_U (OM48F09U)
WARNING
■Replacing a flat tire
●Do not touch the disc wheels or the area around the brakes immedi-
ately after the vehicle has been driven.
After the vehicle has been driven the disc wheels and the area around
the brakes will be extremely hot. Touc hing these areas with hands, feet
or other body parts while changing a tire, etc. may result in burns.
●Failure to follow these precautions could cause the wheel nuts to
loosen and the tire to fall off, resulting in death or serious injury.
• Have the wheel nuts tightened with a torque wrench to 76 ft•lbf (103
N•m, 10.5 kgf•m) as soon as possible after changing wheels.
• Do not attach a heavily damaged wheel ornament, as it may fly off the wheel while the vehicle is moving.
• When installing a tire, only use wh eel nuts that have been specifi-
cally designed for that wheel.
• If there are any cracks or deforma tions in the bolt screws, nut
threads or bolt holes of the wheel, have the vehicle inspected by
your Toyota dealer.
• When installing the wheel nuts, be sure to install them with the
tapered ends facing inward. ( P. 535)
●Observe the following precautions.
Failure to do so may re sult in serious injury:
• Do not try to remove the wheel ornament by hand. Take due care in handling the ornament to avoid unexpected personal injury.
• Lower the spare tire completely to the ground before removing it from under the vehicle.
Page 617 of 716

6178-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_U (OM48F09U)
WARNING
■When using the compact spare tire (vehicles with a compact spare
tire)
●Remember that the compact spare tire provided is specifically
designed for use with your vehicle. Do not use your compact spare tire
on another vehicle.
●Do not use more than one compact spare tires simultaneously.
●Replace the compact spare tire with a standard tire as soon as possi-
ble.
●Avoid sudden acceleration, abrupt steering, sudden braking and shift-
ing operations that cause sudden engine braking.
■When the compact spare tire is attached (vehicles with a compact
spare tire)
The vehicle speed may not be correctly detected, and the following sys-
tems may not operate correctly:
Also, not only can the following system not be utilized fully, but it may
even negatively affect the drive-train components:
• AWD system (if equipped)
• ABS & Brake assist
• VSC
•TRAC
• Cruise control (if equipped)
• Dynamic radar cruise control (if equipped)
• Pre-Collision System (if equipped)
• EPS • Automatic High Beam (if
equipped)
• LDA (Lane Departure Alert) (if equipped)
• Intuitive parking assist (if equipped)
• Navigation system (if equipped)
Page 622 of 716

6228-2. Steps to take in an emergency
HIGHLANDER_U (OM48F09U)
One of the following may be the cause of the problem:
●One or both of the battery terminals may be disconnected.
● The battery may be discharged. ( P. 627)
● There may be a malfunction in the steering lock system.
Contact your Toyota dealer if the problem cannot be repaired, or if repair
procedures are unknown.
When the engine does not start, the following steps can be used as an
interim measure to start the engine if the engine switch is functioning
normally:
Set the parking brake.
Shift the shift lever to P.
Turn the engine switch to ACCESSORY mode.
Press and hold the engine switch for about 15 seconds while
depressing the brake pedal firmly.
Even if the engine can be started using the above steps, the system
may be malfunctioning. Have the v ehicle inspected by your Toyota
dealer.
The starter motor does not turn ov er, the interior lights and head-
lights do not turn on, or the horn does not sound.
Emergency start function (vehicles with a smart key system)
1
2
3
4
Page 623 of 716
6238-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_U (OM48F09U)
Set the parking brake.
Vehicles without a smart key system: Turn the engine switch to the
“ACC” position.
Vehicles with a smart key system: Turn the engine switch to
ACCESSORY mode.
Depress the brake pedal.
Pry the cover up with a flathead
screwdriver or equivalent tool.
To prevent damage to the cover,
cover the tip of the screwdriver with
a rag.
Press the shift lock override
button.
The shift lever can be shifted while
the button is pressed.
If the shift lever cannot be shifted from P
If the shift lever cannot be sh ifted with your foot on the brake
pedal, there may be a problem with the shift lock system (a sys-
tem to prevent accidental operation of the shift lever). Have the
vehicle inspected by your Toyota dealer immediately.
The following steps may be used as an emergency measure to
ensure that the shift lever can be shifted:
1
2
3
4
5
Page 625 of 716
6258-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_U (OM48F09U)
Ensure that the shift lever is in P and depress the brake pedal.
Touch the Toyota emblem side
of the electronic key to the
engine switch.
When the electronic key is
detected, a buzzer sounds and the
engine switch will turn to IGNITION
ON mode.
When the smart key system is
deactivated in customization set-
ting, the engine switch will turn to
ACCESSORY mode.
Firmly depress the brake pedal.
Vehicles with monochrome display:
Check that is shown on the multi-information display.
Vehicles with color display:
Check that and a message are shown on the multi-information dis-
play.
Press the engine switch.
In the event that the engine still c annot be started, contact your Toyota
dealer.
Starting the engine
1
2
3
4
Page 626 of 716

6268-2. Steps to take in an emergency
HIGHLANDER_U (OM48F09U)
■Stopping the engine
Shift the shift lever to P and press the engine switch as you normally do when
stopping the engine.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the
electronic key battery be replaced immediately when the battery is depleted.
( P. 538)
■ Changing engine switch modes
Release the brake pedal and press the engine switch in step above.
The engine does not start and modes will be changed each time the switch is
pressed. ( P. 229)
■ When the electronic key does not work properly
●Make sure that the smart key system has not been deactivated in the cus-
tomization setting. If it is off, turn the function on.
(Customizable features P. 668)
● Check if battery-saving mode is set. If it is set, cancel the function.
(P. 148)
WARNING
■ When using the mechanical key an d operating the power windows or
moon roof
Operate the power window or moon roof after checking to make sure that
there is no possibility of any passenger having any of their body parts
caught in the window or moon roof.
Also, do not allow children to operate the mechanical key. It is possible for
children and other passengers to get caught in the power window or moon
roof.
3
Page 635 of 716
6358-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_U (OM48F09U)
Stop the engine. Set the parking brake and shift the shift lever to P.
Remove the mud, snow or sand from around the front wheels.
Place wood, stones or some other material under the front wheels
to help provide traction.
Restart the engine.
AWD models: Activate all-wheel drive lock mode. ( P. 300)
Shift the shift lever to D or R and release the parking brake. Then,
while exercising caution, depress the accelerator pedal.
■ When it is difficult to free the vehicle
If the vehicle becomes stuck
Carry out the following procedures if the tires spin or the vehicle
becomes stuck in mud, dirt or snow:
Press to turn off TRAC.
1
2
3
4
5
6