5
1
8 7
6
5
4
3
2
HIGHLANDER_HV_U (OM48F12U)
9
6-1. Maintenance and careCleaning and protecting the vehicle exterior ................ 382
Cleaning and protecting the vehicle interior ................. 386
6-2. Maintenance Maintenance requirements ................... 389
General maintenance ........ 392
Emission inspection and maintenance (I/M)
programs ......................... 396
6-3. Do-it-yourself maintenance
Do-it-yourself service precautions ..................... 397
Hood.................................. 399
Positioning a floor jack ...... 401
Engine compartment ......... 402
12-volt battery ................... 410
Tires .................................. 415
Tire inflation pressure........ 425
Wheels .............................. 428
Air conditioning filter .......... 430
Electronic key battery ........ 432
Checking and replacing fuses ............................... 434
Light bulbs ......................... 438 7-1. Essential information
Emergency flashers ........... 454
If your vehicle has to be stopped in an
emergency....................... 455
7-2. Steps to take in an emergency
If your vehicle needs to be towed ...................... 456
If you think something is wrong ........................... 460
If a warning light turns on or a warning buzzer
sounds ............................. 461
If a warning message is displayed ......................... 470
If you have a flat tire .......... 490
If the hybrid system will not start ........................... 514
If the shift lever cannot be shifted from P ............... 516
If the electronic key does not operate properly ........ 517
If the 12-volt battery is discharged ....................... 520
If your vehicle overheats.... 525
If the vehicle becomes stuck ................................ 529
6Maintenance and care7When trouble arises
17Pictorial index
HIGHLANDER_HV_U (OM48F12U)Fuel filler door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 261
Refueling method. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 261
Fuel type/fuel tank capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 535
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 415
Tire size/inflation pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 540
Winter tires/tire chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 319
Checking/rotation/tire pressure warning system . . . . . . . . . . . P. 415
Coping with flat tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 490
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 399
Opening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 399
Engine oil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 536
Coping with overheat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 525
Warning messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 473
Headlights/daytime running lights . . . . . . . . . . . . . . . . . . . . P. 244
Front fog lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 254
Turn signal lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 242
Stop/tail lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 244
Hill-start assist control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 295
License plate lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 244
Back-up lights
Shifting the shift lever to R . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 237
Side marker lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 244
6
7
8
Light bulbs of the exterior lights for driving
(Replacing method: P. 438, Watts: P. 543)
*: If equipped
9
10
11
12
13
14
15
18Pictorial index
HIGHLANDER_HV_U (OM48F12U)
■Instrument panel
Power switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 229
Starting the hybrid system/changing the modes . . . . . . . . . . . P. 229
Emergency stop of the hybrid system . . . . . . . . . . . . . . . . . . . P. 455
When the hybrid system will not start . . . . . . . . . . . . . . . . . . . P. 514
Warning messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 485
Shift lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 237
Changing the shift position. . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 237
Precautions against towing . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 456
When the shift lever does not move. . . . . . . . . . . . . . . . . . . . . P. 516
Meters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 103
Reading the meters/adjusting the meter light . . . . . . . . . . . . . P. 103
Warning lights/indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . . P. 98
When the warning lights come on . . . . . . . . . . . . . . . . . . . . . . P. 461
Multi-information display . . . . . . . . . . . . . . . . . . . . . . . P. 107, 111
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 107, 111
Energy monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 117
When a warning message or indicator is displayed . . . . . . . . . P. 4701
2
3
311-1. For safe use
1
For safety and security
HIGHLANDER_HV_U (OM48F12U)
Make sure that you can see backward clearly by adjusting the inside
and outside rear view mirrors properly. ( P. 175, 177)
Adjusting the mirrors
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
●Do not adjust the position of the driver’s seat while driving.
Doing so could cause the driver to lose control of the vehicle.
● Do not place a cushion between the driver or passenger and the seatback.
A cushion may prevent correct posture from being achieved, and reduce
the effectiveness of the seat belt and head restraint.
● Do not place anything under the front seats.
Objects placed under the front seats may become jammed in the seat
tracks and stop the seat from locking in place. This may lead to an acci-
dent and the adjustment mechanism may also be damaged.
● When driving over long distances, take regular breaks before you start to
feel tired.
Also, if you feel tired or sleepy while driving, do not force yourself to con-
tinue driving and take a break immediately.
821-2. Hybrid system
HIGHLANDER_HV_U (OM48F12U)
◆When stopped/during start off
The gasoline engine stops when the vehicle is stopped. During start
off, the electric motor (traction mo tor) drives the vehicle. At slow
speeds or when traveling down a gentle slope, the engine is
stopped and the electric moto r (traction motor) is used.
◆During normal driving
The gasoline engine is predominantly used. The electric motor
(traction motor) charges the hybrid battery (traction battery) as nec-
essary.
◆When accelerating sharply
When the accelerator pedal is depressed heavily, the power of the
hybrid battery (traction battery) is added to that of the gasoline
engine via the electric motor (traction motor).
◆When braking (regenerative braking)
The electric motor (traction motor) charges the hybrid battery (trac-
tion battery).
When the gasoline engine is off while driving, a sound is produced to
warn pedestrians, people riding bi cycles or other people and vehicles
in the surrounding area that the vehicle is approaching. The pitch of
the sound adjusts according to vehicle speed. When vehicle speed is
approximately 16 mph (25 km/h) or more, the warning system turns
off.
Vehicle Proximity Notification System
831-2. Hybrid system
1
For safety and security
HIGHLANDER_HV_U (OM48F12U)
■Regenerative braking
In the following situations, kinetic energy is converted to electric energy and
deceleration force can be obtained in conjunction with the recharging of the
hybrid battery (traction battery).
●The accelerator pedal is released while driving with the shift lever in D or S.
● The brake pedal is depressed while driving with the shift lever in D or S.
■ EV indicator
■ Conditions in which the gasoline engine may not stop
The gasoline engine starts and stops automatically. However, it may not stop
automatically in the following conditions:
●During gasoline engine warm-up
● During hybrid battery (traction battery) charging
● When the temperature of the hybrid battery (traction battery) is high or low
● When the heater is switched on
■ Charging the hybrid battery (traction battery)
●As the gasoline engine charges the hybrid battery (traction battery), the bat-
tery does not need to be charged from an outside source. However, if the
vehicle is left parked for a long time the hybrid battery will slowly discharge.
For this reason, be sure to drive the vehicle at least once every few months
for at least 30 minutes or 10 miles (16 km). If the hybrid battery becomes
fully discharged and you are unable to jump-start the vehicle with the 12-volt
battery, contact your Toyota dealer.
● If the shift lever is in N, the hybrid battery (traction battery) will not be
charged. Always shift the shift lever in P when the vehicle is stopped. When
driving in heavy traffic, operate the vehicle with the shift lever in D or S to
avoid discharging the hybrid battery (traction battery).
● To help prevent the 12-volt battery from becoming discharged, drive the
vehicle at least once a month, and operate the accessories only when the
“READY” indicator is on. When parking the vehicle, make sure the doors are
closed and all lights are turned off.
The EV indicator comes on when the
vehicle is driven using only the electric
motor (traction motor) or the gasoline
engine is stopped.
841-2. Hybrid system
HIGHLANDER_HV_U (OM48F12U)■
Charging the 12-volt battery
P. 522
■ After the 12-volt battery has discharged or has been changed or
removed
The gasoline engine may not stop even if the vehicle is running on the hybrid
battery (traction battery). If this continues for a few days, contact your Toyota
dealer.
■ Sounds and vibrations specific to a hybrid vehicle
There may be no engine sounds or vibration even though the vehicle is able
to move. Always shift the shift lever to P when parked.
The following sounds or vibrations may occur when the hybrid system is
operating and are not a malfunction:
●Motor sounds may be heard from the engine compartment.
● Sounds may be heard from the hybrid battery (traction battery) under t\
he
rear seats when the hybrid system starts or stops.
● Sounds from the hybrid system may be heard when the back door is open.
● Sounds may be heard from the hybrid transmission when the gasoline
engine starts or stops, or during idling.
● Engine sounds may be heard when accelerating sharply.
● Sounds may be heard due to regenerative braking when the brake pedal is
depressed or accelerator is loosened.
● Vibration may be felt when the gasoline engine starts or stops.
● Cooling fan sounds may be heard from the air intake vents under the rear
seat.
■ Vehicle Proximity Notification System
In the following cases, the Vehicle Proximity Notification System sound may
be difficult for pedestrians, people ridi ng bicycles or other people and vehicles
in the surrounding area to hear:
● When there is a lot of noise in the vicinity
● When it is raining or during strong winds
● When in the area surrounding the rear of the vehicle, rather than in front of
the vehicle
■ Maintenance, repair, recycling, and disposal
Contact your Toyota dealer regarding maintenance, repair, recycling and dis-
posal. Do not dispose of the vehicle yourself.
■ Customization
Settings (e.g. on/off operation of the EV indicator) can be changed.
(Customizable features P. 560)
861-2. Hybrid system
HIGHLANDER_HV_U (OM48F12U)
There are air intake vents under
the second seats for the purpose
of cooling the hybrid battery (trac-
tion battery). If the vents become
blocked, the hybrid battery may
overheat, leading to a reduction in
hybrid battery output.
When a certain level of impact is detected by the impact sensor, the
emergency shut off system blocks off the high voltage current and
stops the fuel pump to minimize the risk of electrocution and fuel leak-
age. If the emergency shut off syst em activates, your vehicle will not
restart. To restart the hybrid system, contact your Toyota dealer.
A message is automatically displayed when a malfunction occurs in
the hybrid system or an improper operation is attempted.
If a warning message is shown on
the multi-information display, read
the message and follow the
instructions. ( P. 470)
Hybrid battery (traction battery) air vents
Emergency shut off system
Hybrid warning message