
7889-2. Customization
C-HR_OM_Europe_OM10528E
■In the following situations, customize mode in which the settings can be 
changed through the multi-information display will automatically be
turned off 
● A warning message appears after the customize mode screen is displayed. 
● The engine switch is turned off. 
● The vehicle begins to move while the customize mode screen is displayed.
WARNING
■During customization 
As the engine needs to be running during customization, ensure that the 
vehicle is parked in a place with adequate ventilation. In a closed area such 
as a garage, exhaust gases including harmful carbon monoxide (CO) may
collect and enter the vehicle. This may lead to death or a serious health 
hazard.
NOTICE
■ During customization 
To prevent battery discharge, ensure that the engine is running while cus- 
tomizing features. 

792What to do if... (Troubleshooting)
C-HR_OM_Europe_OM10528E
What to do if... (Troubleshooting)
●If you lose your keys or mechanical keys, new genuine keys or mechanical 
keys can be made by any authorized Toyota retailer or Toyota authorized 
repairer, or any reliable repairer. ( P. 147)
●If you lose your keys or electronic keys, the risk of vehicle theft increases 
significantly. Contact any authorized Toyota retailer or Toyota authorized 
repairer, or any reliable repairer immediately. ( P. 154)
●Is the key battery weak or depleted? (P. 652)
●Vehicles with a smart entry & start system:  
Is the engine switch in IGNITION ON mode? 
When locking the doors, turn the engine switch off. ( P. 238)
●Vehicles with a smart entry & start system:  
Is the electronic key left inside the vehicle?  
When locking the doors, make sure that you have the electronic key on 
your person.
●The function may not operate properly due to the condition of the radio
wave. ( P. 147, 174)
●Is the child-protector lock set? 
The rear door cannot be opened from inside the vehicle when the lock is 
set. Open the rear door from outside and then unlock the child-protector 
lock. ( P. 161)
If you have a problem, check the following before contacting any 
authorized Toyota retailer or Toyota authorized repairer, or any 
reliable repairer.
The doors cannot be locked, unlocked, opened or closed 
You lose your keys 
The doors cannot be locked or unlocked 
The rear door cannot be opened 

793What to do if... (Troubleshooting)
C-HR_OM_Europe_OM10528E
●Vehicles with a manual transmission: 
Do you turn the key with the clutch pedal depressed firmly? ( P. 233)
●Vehicles with a Multidrive: 
Is the shift lever in P? ( P.  2 3 4 )
●Is the steering wheel unlocked? (P. 234)
●Is the battery discharged? (P. 750)
●Vehicles with a Multidrive:  
Did you press the engine switch while firmly depressing the brake pedal? 
( P. 236)
●Vehicles with a manual transmission:  
Did you press the engine switch while firmly depressing the clutch pedal? 
( P. 236)
●Vehicles with a Multidrive: 
Is the shift lever in P? ( P.  2 4 0 )
●Is the electronic key anywhere detectable inside the vehicle? (P. 172)
●Is the steering wheel unlocked? (P. 240)
●Is the electronic key battery weak or depleted?  
In this case, the engine can be started in a temporary way. ( P. 748)
●Is the battery discharged? (P. 750)
If you think something is wrong 
The engine does not start (vehicles without a smart entry & 
start system) 
The engine does not start (vehicles with a smart entry & 
start system) 

794What to do if... (Troubleshooting)
C-HR_OM_Europe_OM10528E
●Vehicles without a smart entry & start system:  
Is the engine switch in the “ON” position? 
If you cannot release the shift lever by depressing the brake pedal with the
engine switch in the “ON” position. ( P. 248)
●Vehicles with a smart entry & start system:  
Is the engine switch in IGNITION ON mode?
If you cannot release the shift lever by depressing the brake pedal with the
engine switch in IGNITION ON mode. ( P. 248)
●Vehicles without a smart entry & start system: 
It is locked to prevent theft of the vehicle if the key is pulled from the engine
switch. ( P. 234)
●Vehicles with a smart entry & start system:  
It is locked automatically to prevent theft of the vehicle. ( P. 240)
●Is the window lock switch pressed? 
The power window except for the one at the driver’s seat cannot be oper-
ated if the window lock switch is pressed. ( P. 201)
●The auto power off function will be operated if the vehicle is left in ACCES- 
SORY or IGNITION ON mode (the engine is not running) for a period of
time. ( P. 240)
The shift lever cannot be shifted from P even if you depress 
the brake pedal (vehicles with a Multidrive) 
The steering wheel cannot be turned after the engine is 
stopped 
The windows do not open or close by operating the power 
window switches 
The engine switch is turned off automatically (vehicles with 
a smart entry & start system) 

795What to do if... (Troubleshooting)
C-HR_OM_Europe_OM10528E
●The seat belt reminder light is flashing 
Are the driver and the front passenger wearing the seat belts? ( P. 697)
●The brake system warning light (red indicator) is on 
Is the parking brake released? ( P. 256) 
Depending on the situation, other types of warning buzzer may also sound. 
( P. 693, 704)
●Did anyone inside the vehicle open a door during setting the alarm?  
The sensor detects them and the alarm sounds. ( P. 97) 
Vehicles without a smart entry & start system:  
To stop the alarm, turn the engine switch to the “ON” position or start the
engine. 
Vehicles with a smart entry & start system:  
To stop the alarm, turn the engine switch to IGNITION ON mode or start
the engine.
●Is the electronic key left inside the vehicle?
Check the message on the multi-information display. ( P. 704)
A warning buzzer sounds during driving 
An alarm is activated and the horn sounds  
(vehicles with an alarm) 
A warning buzzer sounds when leaving the vehicle  
(vehicles with a smart entry & start system) 

799Alphabetical index
C-HR_OM_Europe_OM10528E
Child-protectors ....................... 161 
Cleaning............................ 600, 605
Aluminum wheels .................. 601
Exterior.................................. 600 
Interior ................................... 605 
Seat belts .............................. 606
Clock ......................................... 596
Condenser ................................ 625
Console box ............................. 584
Cooling system ........................ 623
Engine overheating ............... 756 
Cruise control 
Cruise control ........................ 369
Dynamic radar 
cruise control ...................... 351
Dynamic radar cruise control 
with full-speed range .......... 336 
Cup holders .............................. 586 
Curtain shield airbags ............... 43
Customizable features ............ 776 
Daytime running light  
system .................................... 268
Deck board ............................... 588
Defogger 
Outside rear view  
mirrors ........................ 562, 569
Rear window ................. 562, 569
Windshield .................... 562, 569
Dimensions .............................. 762
Display 
Multi-information  
display ........................ 124, 128
Warning message  ................ 704
Do-it-yourself maintenance .... 612 
Door lock 
Back door.............................. 165
Side doors............................. 155
Smart entry &  
start system ................ 155, 165 
Wireless remote 
control......................... 156, 165
Doors
Back door.............................. 165
Door lock....................... 155, 165
Door windows ....................... 201 
Open door warning  
buzzer......................... 163, 166
Open door warning light........ 697
Outside rear view mirrors...... 198
Rear door child-protector ...... 161
Side doors............................. 155 
Double locking system ............. 95 
Drive information ............. 125, 129
Driving ...................................... 208
Break-in tips .......................... 213
Correct posture ....................... 36
Driving mode select .............. 385 
Procedures ........................... 208 
Winter drive tips .................... 470
Dynamic radar cruise control
Function ................................ 351
Warning light ......................... 704
Dynamic radar cruise control  
with full-speed range 
Function ................................ 336
Warning light ......................... 704
D 

800Alphabetical index
C-HR_OM_Europe_OM10528E
Eco Driving Indicator....... 118, 134 
Electric Power Steering  
(EPS) ....................................... 463
Warning light ......................... 694
Electronic key .......................... 144
Battery-saving function ......... 173
If the electronic key does not  
operate properly ................. 747 
Replacing the battery ............ 652
Emergency, in case of
If a warning light turns on ...... 693
If a warning message is 
displayed ............................ 704
If the battery is discharged .... 750 
If the electronic key does  
not operate properly ........... 747
If the engine will not start ...... 745
If the warning buzzer 
sounds ................................ 693
If you have a flat tire...... 710, 730 
If you think something is  
wrong .................................. 691
If your vehicle becomes 
stuck ................................... 759
If your vehicle has to be 
stopped in an  
emergency.......................... 681 
If your vehicle needs to be 
towed .................................. 683
If your vehicle overheats ....... 756 
Emergency flashers ................ 680 
Emergency tire puncture 
repair kit ................................. 710
Engine....................................... 764 
ACCESSORY mode ............. 238 
Compartment ........................ 618
Engine switch................ 233, 236
Hood ..................................... 615
How to start the 
engine......................... 233, 236
Identification number ............ 764 
If the engine will not start ...... 745 
Ignition switch 
(engine switch) ........... 233, 236
Overheating .......................... 756
Engine coolant ......................... 623
Capacity ................................ 768 
Checking ............................... 623 
Preparing and checking 
before winter....................... 470
Warning light ......................... 698
Engine coolant temperature 
gauge...................................... 119 
Engine immobilizer system ...... 87 
Engine oil ................................. 619
Capacity ................................ 765
Checking ............................... 619
Oil level warning light ............ 693
Oil pressure warning light ..... 693 
Preparing and checking  
before winter....................... 470
Engine oil maintenance 
data ......................................... 621
Engine switch .................. 233, 236
EPS (Electric Power  
Steering)................................. 463 
Warning light ......................... 694
E 

802Alphabetical index
C-HR_OM_Europe_OM10528E
Hill-start assist control ............ 462 
Hood.......................................... 615
Open ..................................... 615
Hooks 
Cargo hooks.......................... 587 
Grocery bag hooks................ 587
Retaining hooks (floor mat) ..... 34
Horn .......................................... 194 
Identification ............................ 763 
Engine ................................... 764
Vehicle .................................. 763
Ignition switch  
(engine switch) .............. 233, 236 
Illuminated entry system......... 582
Immobilizer system ................... 87
Indicators.................................. 112
Initialization
Engine oil maintenance  
data..................................... 621 
Item to initialize ..................... 789
Power windows ..................... 203
S-IPA (Simple Intelligent 
Parking Assist System)....... 452
Tire pressure warning  
system ................................ 633 
Inside rear view mirror ............ 196
Instrument cluster 
light control.................... 122, 132
Intercooler ................................ 618
Intercooler coolant .................. 623 
Capacity ................................ 768 
Checking ............................... 623
Preparing and checking 
before winter....................... 470
Interior lights ............................ 580
ISOFIX rigid anchors ................. 66 
Jack 
Positioning the jack ............... 617 
Vehicle-equipped 
jack ............................. 713, 731
Jack handle ...................... 713,  731 
Jam protection function.......... 202 
Keyless entry 
Smart entry & 
start system ................ 155, 165 
Wireless remote  
control......................... 156, 165
Keys .......................................... 144
Battery-saving function ......... 173
Electronic key ....................... 144
Engine switch................ 233, 236 
If the electronic key does not  
operate properly ................. 747
If you lose your keys ............. 147
Key number plate.................. 144
Keyless entry ................ 155, 165
Mechanical key ..................... 146 
Replacing the battery ............ 652 
Warning buzzer..................... 172
Wireless remote control 
key...................................... 145
Knee airbags .............................. 43
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