2016 NISSAN MAXIMA navigation


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8. Troubleshooting guide
CUSTOMER ASSISTANCENCGNJN1402-120906-EA84A59D-8111-427E-AF1B-134B59A3E4B8For U.S. and Canada
For assistance or to order updated map data,
contact the NISSAN NAVIGATION SYSTEM
HELPDESK. For other assistance or inquiries,
contact NISSAN Consumer Affairs Department
or NissanConnect
SMMobile Apps customer
service. See the contact information on the
inside front cover of this manual.
For Mexico
For assistance or inquiries about NissanCon-
nect
SMwith Navigation and Mobile Apps, or to
order updated map data for the navigation
system, contact a NISSAN dealer.
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8. Troubleshooting guide
SymptomPossible cause Possible solution
Navigation system related functions cannot be
operated. The SD card is not inserted into the slot.
Insert the appropriate SD card.
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8. Troubleshooting guide
SymptomPossible cause Possible solution
Each volume level (ring tone, incoming voice or
outgoing voice) is different. Each volume level is not adjusted properly. Adjust each volume level properly.
The antenna display is different between the
navigation screen and a cellular phone screen.
Making or receiving a call is unavailable even
though the antenna display shows that it is
possible to do so. The antenna display varies depending on the model
of cellular phone.
This does not indicate a malfunction. The antenna display
and remaining battery level shown on the navigation screen
may be different from those shown on the cellular phone
screen. Use them as a reference.
A voice cannot be heard clearly when using a
cellular phone behind tall buildings. Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or comple-
tely shut out radio waves that are used for cellular
phones. Move to a place without tall buildings.
Noise is heard when using a cellular phone
under/near areas of elevated railroads, high
voltage electric power cables, traffic signals,
neon billboards, etc. Electromagnetic waves that are generated from radio
devices may adversely affect the cellular phone.
This is not a malfunction.
Noise is heard in the sound from the audio
system while using a cellular phone. Radio waves that are generated from a cellular phone
may adversely affect the sound from the audio
system. This is not a malfunction.
Sound skips or stutters. The cellular phone may have turned on the wireless
LAN (Wi-Fi). Turn off the wireless LAN (Wi-Fi).
Phonebook cannot be downloaded. An error occurred during the phone pairing process. Please delete the Bluetooth


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8. Troubleshooting guide
NAVIGATIONNCGNJN1402-120906-9CDB1CD7-F25C-4AF6-97FF-6E29E3C9EB64
BASIC OPERATIONSNCGNJN1402-120906-63D868E1-81BC-4C67-BECA-983902BED4C1
SymptomPossible cause Possible solution
No image is displayed. The brightness is at the lowest setting.Adjust the brightness of the display.
ªDisplay settingsº (page 2-19)
The display is turned off. Push<
>to turn on the display.
The volume of the voice guidance is too high or too
low. The volume is not set correctly, or the voice guidance
setting is turned off.Adjust the volume of the voice guidance or turn on
the voice guidance setting.
ªVolume and Beeps settingsº (page 2-19)
No voice guidance is available. Voice guidance is not provided for certain streets
(roads displayed in gray) .This is not a malfunction.
No map is displayed on the screen. A screen other than a map screen is displayed. Touch [Map] on the Launch Bar or push


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VEHICLE ICONNCGNJN1402-120906-C0C1C898-A889-456C-A1BE-60ABF2162EC7
SymptomPossible cause Possible solution
Names of roads and locations differ be-
tween 2D view and Birdview
TM. This is because the quantity of the displayed information is
reduced so that the screen does not become too cluttered.
There is also a chance that names of the roads or locations may
be displayed multiple times, and the names appearing on the
screen may be different because of a processing procedure. This is not a malfunction.
The location of the vehicle icon is misaligned
from the actual position. The vehicle was transported after the ignition switch was placed
in the OFF position, for example, by a ferry or car transporter. Drive the vehicle for a period of time on a road
where GPS signals can be received.
The position and direction of the vehicle icon may be incorrect
depending on the driving environments and the levels of
positioning accuracy of the navigation system. This is not a malfunction. Drive the vehicle for a
period of time to automatically correct the position
and direction of the vehicle icon.
ªCurrent vehicle locationº (page 6-60)
Driving with tire chains or tires that have been replaced may
result in an incorrect vehicle location display due to miscalcula-
tion by the speed sensor. Drive the vehicle for a period of time (at
approximately 19 MPH (30 km/h) for about 30
minutes) to automatically correct the vehicle icon
position.
If this does not correct the vehicle icon position,
contact a NISSAN dealer.
The map data has a mistake or is incomplete (the vehicle icon
position is always misaligned in the same area). Updated road information will be included in the
next version of the map data.
When the vehicle is traveling on a new road,
the vehicle icon is located on another road
nearby. Because the new road is not stored in the map data, the system
automatically places the vehicle icon on the nearest road
available. Updated road information will be included in the
next version of the map data.
ªHow to order map data updatesº
(page 6-67)
The screen does not switch to the night
screen even after turning on the headlights. The daytime screen was set the last time the headlights were
turned on. Set the screen to the night screen mode using
<
>
when turning on the headlights.ªDisplay settingsº (page 2-19)
8. Troubleshooting guide
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8. Troubleshooting guide
TRAFFIC INFORMATION (for U.S. and
Canada)
NCGNJN1402-120906-10AAF583-945C-4754-BF28-86265643DEC5
SymptomPossible cause Possible solution
Traffic information is not displayed. Traffic information is not turned on. Turn on the traffic information.
The vehicle is in an area where traffic information is not
available. Scroll to an area where traffic information is available.
The subscription to SiriusXM Traffic is incomplete, or the
subscription to SiriusXM Traffic has expired. Check the subscription status of SiriusXM Traffic.
ªNotes on SiriusXM Traffic informationº (page 5-20)
The map scale is set at a level where the display of icons is
impossible. Check that the map scale is set at a level in which the
display of icons is possible.
ªTraffic information on mapº (page 6-47)
With the automatic detour route turned
on, no detour route is set to avoid
congested areas. There is no faster route compared to the current route,
based on the road network and the traffic information.
The automatic detour search is not intended for avoiding
traffic jams. It searches for the fastest route taking
conditions such as traffic jams into consideration. Follow
the current route.
ªNotes on SiriusXM Traffic informationº (page 5-20)
The route does not avoid a road section
with traffic information stating that it is
closed due to road construction. The navigation system is designed not to avoid this event
because the actual period of closure may differ from the
declared roadwork period. Observe the actual road conditions and follow the
instructions on the road for a detour when necessary. If the
road is closed, use the detour function and set the detour
distance to avoid the road section that is closed.
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