PLUG-IN HYBRID vehicles may not be towed
away but must instead be transported, if: R
the multifunction display is not working or R
the á Towing Not Permitted See
Operator's Manual message appears in the
multifunction display.
If the vehicle is in a dangerous area, it can be
towed out of that area with both axles on the
ground. In this case, the towing distance must
not be greater than 165 ft (50 m) and must not
exceed a towing speed of 6 mph (10 km/h). For
longer distances, have the vehicle loaded and
transported.
Installing/removing the towing eye
Installing the towing eye
The brackets for the screw-in towing eye are
located in the bumpers. They are at the rear and
at the front, under covers C .X
Remove the towing eye from the vehicle tool
kit/stowage tray ( Y
page 367).X
Press the mark on cover C inwards in the
direction of the arrow. X
Remove cover C from the opening.X
Screw in the towing eye clockwise as far as it
will go and tighten it. Removing the towing eye X
Unscrew and remove the towing eye. X
Attach cover C to the bumper and press until
it engages. X
Place the towing eye in the vehicle tool kit/
stowage tray.
Towing a vehicle with both axles on
the ground It is important that you observe the safety
instructions when towing away your vehicle
( Y
page 379).
The automatic transmission automatically shifts
to position P when you open the driver's or front-
passenger door or when you remove the Smart-
Key from the ignition lock.
In order to ensure that the automatic transmis-
sion stays in position N when towing the vehicle,
you must observe the following points: X
You must use the SmartKey instead of the
Start/Stop button ( Y
page 162).X
Make sure that the vehicle is stationary and
that the key is in position 0 in the ignition lock.X
Turn the SmartKey to position 2 in the ignition
lock. X
Depress and hold the brake pedal. X
Shift the automatic transmission to position
N . X
Release the brake pedal. X
Release the electric parking brake. X
Leave the SmartKey in position 2 in the igni-
tion lock. X
Switch on the hazard warning lamps
( Y
page 132).
In order to signal a change of direction when
towing the vehicle with the hazard warning
lamps switched on, use the combination switch
as usual. In this case, only the indicator lamps
for the direction of travel flash. After resetting
the combination switch, the hazard warning
lamp starts f lashing again.380
Towing and tow-starting
Breakdown assistance
inserting wheel chocks. Do not disengage the
parking brake while the vehicle is raised. R
The jack must be placed on a firm, flat and
non-slip surface. On a loose surface, a large,
flat, load-bearing underlay must be used. On a
slippery surface, a non-slip underlay must be
used, e.g. rubber mats. R
Do not use wooden blocks or similar objects
as a jack underlay. Otherwise, the jack will not
be able to achieve its load-bearing capacity
due to the restricted height. R
Make sure that the distance between the
underside of the tires and the ground does not
exceed 1.2 in (3 cm). R
Never place your hands and feet under the
raised vehicle. R
Do not lie under the vehicle. R
Do not start the engine when the vehicle is
raised. R
Do not open or close a door or the trunk lid
when the vehicle is raised. R
Make sure that no persons are present in the
vehicle when the vehicle is raised.
Vehicles with AMG wheels and hub caps: the
hub cap covers the wheel bolts. Before you can
unscrew the wheel bolts, you must remove the
hub cap. Two different variants can be installed.
Vehicles with AMG wheels and plastic hub
caps: X
To remove: turn the center cover of hub
cap C counter-clockwise and remove.X
To install: before installing, ensure that hub
cap C is in the open position. To do this, turn
the center cover counter-clockwise. X
Position hub cap C and turn the center cover
clockwise until hub cap C engages physically
and audibly. X
Make sure that hub cap C is installed
securely. Vehicles with AMG wheels and aluminum
hub caps: X
To remove: take socket D and lug wrench
