2016 MERCEDES-BENZ GLE ignition

Problems with the engine Problem
Possible causes/consequences and P Solutions
The engine does not
start. The starter motor
can be heard. R
There is a malfunction in the engine electronics. R
There is a malfunction in the fuel supply.
Before attempting to start the engine again: X
Turn the SmartKey back to position 0 in the ignition lock.
or X
Press the Start/Stop button repeatedly until all indicator lamps in
the instrument cluster go out. X
Try to start the engine again ( Y
page 147). Avoid excessively long
and frequent attempts to start the engine as these will drain the
battery.
If the engine does not start after several attempts: X
Consult a qualified specialist workshop.
The engine does not
start. You cannot hear
the starter motor. The on-board voltage is too low because the battery is too weak or
discharged. X
Jump-start the vehicle ( Y
page 379).
If the engine does not start despite attempts to jump-start it: X
Consult a qualified specialist workshop.
The starter motor was exposed to a thermal load that was too high. X
Allow the starter motor to cool down for approximately two minutes. X
Try to start the engine again.
If the engine still does not start: X
Consult a qualified specialist workshop.
Vehicles with a gasoline
engine:
The engine is not running
smoothly and is misfir-
ing. There is a malfunction in the engine electronics or in a mechanical
component of the engine management system. X
Only depress the accelerator pedal slightly.
Otherwise, non-combusted fuel may get into the catalytic converter
and damage it. X
Have the cause rectified immediately at a qualified specialist work-
shop.
The coolant temperature
gage shows a value
above 248 ‡ (120 †). The coolant level is too low. The coolant is too hot and the engine is no
longer being cooled sufficiently. X
Stop as soon as possible and allow the engine and the coolant to
cool down. X
Check the coolant level ( Y
page 359). Observe the warning notes
as you do so and add coolant if necessary.
DYNAMIC SELECT controller
This section describes the DYNAMIC SELECT
controller for all vehicles except PLUG- IN HYBRID vehicles. Information on the
DYNAMIC SELECT controller on PLUG-
IN HYBRID vehicles ( Y
page 251).152
DYNAMIC SELECT controller
Driving and parking

Engaging park position P
! If the engine speed is too high or the vehicle
is moving, do not shift the automatic trans-
mission directly from D to R , from R to D or
directly to P . The automatic transmission
could otherwise be damaged.
]
Park position with parking lock^
Reverse gear\\
Neutral[
Drive X
Push the DIRECT SELECT lever in the direction
of arrow P .
Engaging park position P automatically Park position P is automatically engaged if:R
you switch off the engine using the SmartKey
and remove the SmartKey R
you switch off the engine using the SmartKey
or using the Start/Stop button and open the
driver's door or front-passenger door R
the driver's door is opened when the vehicle is
stationary or driving at very low speed and the
transmission is in position D or R
Under certain conditions, the automatic trans-
mission shifts automatically to transmission
position P if the HOLD function or DISTRONIC
PLUS is activated. Observe the information on
the HOLD function ( Y
page 205) and on
DISTRONIC PLUS ( Y
page 196).
Engaging reverse gear R
! Only shift the automatic transmission to R
when the vehicle is stationary. X
If the transmission is in position D or N : push
the DIRECT SELECT lever up past the first
point of resistance. X
If the transmission is in position P : depress
the brake pedal and push the DIRECT SELECT
lever up past the first point of resistance.
Shifting to neutral N
G WARNING
If children are left unsupervised in the vehicle,
they could: R
open the doors, thus endangering other
people or road users. R
get out and disrupt traffic. R
operate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they: R
release the parking brake. R
shifting the automatic transmission out of
park position P R
Start the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children. X
If the transmission is in position D or R : push
the DIRECT SELECT lever up or down to the
first point of resistance. X
If the transmission is in position P : depress
the brake pedal and push the DIRECT SELECT
lever up or down to the first point of resist-
ance.
If you switch the engine off with the transmis-
sion in position R or D , the automatic transmis-
sion shifts to N automatically.
With the SmartKey: if you then open the driv-
er's door or the front-passenger door or remove
the SmartKey from the ignition, the automatic
transmission shifts to P automatically.
With the Start/Stop button: if you t hen open
t
he driver's door or the front-passenger door,
the automatic transmission shifts to P automat-
ically.Automatic transmission 155
Driving and parking Z

If you want the automatic transmission to
remain in neutral N , e.g. when having the vehicle
cleaned in an automatic car wash with a towing
system:
Using the SmartKey: X
Switch on the ignition. X
Depress the brake pedal and keep it
depressed. X
Shift to neutral N .X
Release the brake pedal. X
Release the electric parking brake. X
Switch off the ignition and leave the SmartKey
in the ignition lock.
With the Start/Stop button: X
Remove the Start/Stop button from the igni-
tion lock. X
Insert the SmartKey into the ignition lock. X
Switch on the ignition. X
Depress the brake pedal and keep it
depressed. X
Shift to neutral N .X
Release the brake pedal. X
Release the electric parking brake. X
Switch off the ignition and leave the SmartKey
in the ignition lock.
Engaging drive position D X
If the transmission is in position R or N : push
the DIRECT SELECT lever down past the first
point of resistance. X
If the transmission is in position P : depress
the brake pedal and push the DIRECT SELECT
lever down past the first point of resistance. Transmission positions E Park position
Only shift the transmission into posi-
tion P when the vehicle is stationary
( Y
page 178). The parking lock
should not be used as a brake when
parking. Always apply the electronic
parking brake in addition to the park-
ing lock in order to secure the vehi-
cle.
If the vehicle electronics are malfunc-
tioning, the transmission may be
locked in position P . Have the vehicle
electronics checked immediately at a
qualified specialist workshop.
Park position P is automatically
engaged if: R
you switch off the engine using the
SmartKey and remove the Smart-
Key R
you switch off the engine using the
SmartKey or using the Start/Stop
button and open the driver's door
or front-passenger door R
the driver's door is opened when
the vehicle is stationary or driving
at very low speed and the trans-
mission is in position D or R
F Reverse gear
Only shift the transmission into posi-
tion R when the vehicle is stationary.156
Automatic transmission
Driving and parking

Problems with the transmission Problem
Possible causes/consequences and P Solutions
The transmission has
problems shifting gear. The transmission is losing oil. X
Have the transmission checked at a qualified specialist workshop
immediately.
7G-TRONIC:
The acceleration ability
is deteriorating.
The transmission no lon-
ger changes gear. The transmission is in emergency mode.
It is only possible to shift into second gear and reverse gear.X
Stop the vehicle. X
Shift the transmission to position P .X
Switch off the engine. X
Wait at least ten seconds before restarting the engine. X
Shift the transmission to position D or R .
If D is selected, the transmission shifts into second gear; if R is
selected, the transmission shifts into reverse gear. X
Have the transmission checked at a qualified specialist workshop
immediately.
9G-TRONIC:
The acceleration ability
is deteriorating.
The transmission no lon-
ger changes gear. The transmission is in emergency mode.
It is only partly possible to engage the gears or the transmission is in
position N . X
Stop the vehicle. X
Shift the transmission to position P .X
Switch off the engine. X
Wait at least ten seconds before restarting the engine. X
Shift the transmission to position D or R .X
Have the transmission checked at a qualified specialist workshop
immediately.
Problems with PLUG-IN HYBRID operation ( Y
page 255).
Transfer case This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always trans-
mitted to both axles.
! Performance tests may only be carried out
on a 2-axle dynamometer. The brake system
or transfer case could otherwise be damaged.
Contact a qualified specialist workshop for a
performance test.
! Because ESP ®
is an automatic system, the
engine and ignition must be switched off
(SmartKey in position 0 or 1 or Start/Stop
button in position 0 or 1 ) when the electric
parking brake is being tested on a brake dyna-
mometer (maximum 10 seconds). Braking triggered automatically by ESP ®
may
seriously damage the brake system.
! Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised, as
doing so will damage the transmission.
Refueling
Important safety notes
G WARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and explo-
sion.162
Refueling
Driving and parking

You must avoid fire, open flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before
refueling.
G WARNING
Fuel is poisonous and hazardous to health.
There is a risk of injury.
You must make sure that fuel does not come
into contact with your skin, eyes or clothing
and that it is not swallowed. Do not inhale fuel
vapors. Keep fuel away from children.
If you or others come into contact with fuel,
observe the following: R
Wash away fuel from skin immediately
using soap and water. R
If fuel comes into contact with your eyes,
immediately rinse them thoroughly with
clean water. Seek medical assistance with-
out delay. R
If fuel is swallowed, seek medical assis-
tance without delay. Do not induce vomit-
ing. R
Immediately change out of clothing which
has come into contact with fuel.
G WARNING
Electrostatic buildup can create sparks and
ignite fuel vapors. There is a risk of fire and
explosion.
Always touch the vehicle body before opening
the fuel filler flap or touching the fuel pump
nozzle. Any existing electrostatic buildup is
thereby discharged.
G WARNING
Vehicles with a diesel engine:
If you mix diesel fuel with gasoline, the flash
point is lower than that of pure diesel fuel.
When the engine is running, exhaust system
components could overheat without being
noticed. There is a risk of fire.
Never refuel with gasoline. Never mix gasoline
with diesel fuel. ! Do not use gasoline to refuel vehicles with a
diesel engine. Do not switch on the ignition if
you accidentally refuel with the wrong fuel.
Otherwise, the fuel will enter the fuel system.
Even small amounts of the wrong fuel could
result in damage to the fuel system and the
engine. The repair costs are high. Notify a
qualified specialist workshop and have the
fuel tank and fuel lines drained completely.
! Do not use diesel to refuel vehicles with a
gasoline engine. Do not switch on the ignition
if you accidentally refuel with the wrong fuel.
Otherwise, the fuel will enter the fuel system.
Even small amounts of the wrong fuel could
result in damage to the fuel system and the
engine. Notify a qualified specialist workshop
and have the fuel tank and fuel lines drained
completely.
! Overfilling the fuel tank could damage the
fuel system.
! Take care not to spill any fuel on painted
surfaces. You could otherwise damage the
paintwork.
! Use a filter when refueling from a fuel can.
Otherwise, the fuel lines and/or injection sys-
tem could be blocked by particles from the
fuel can.
Do not get into the vehicle again during the refu-
eling process. Otherwise, electrostatic charge
could build up again.
If you overfill the fuel tank, fuel could spray out
when the fuel pump nozzle is removed.
i Flexible Fuel vehicles can be recognized by
the Ethanol up to E85 sticker on the inside of
the fuel filler flap.
For further in formation on fuel and fuel quality
( Y
page 434).
Refueling
General information
Pay attention to the important safety notes
( Y
page 162).
PLUG-IN HYBRID vehicles: pressure in the fuel
tank must be released before refueling.
Except PLUG-IN HYBRID vehicles: if you
unlock/lock the vehicle from the outside, the
fuel filler flap also unlocks/locks. Refueling 163
Driving and parking Z

Problems with fuel and the fuel tank Problem
Possible causes/consequences and P Solutions
Fuel is leaking from the
vehicle.
G WARNING
The fuel line or the fuel tank is faulty.
Risk of explosion or fire. X
Apply the electric parking brake. X
Switch off the engine. X
Remove the SmartKey from the ignition lock.
or, in vehicles with KEYLESS-GO start-function or KEYLESS ‑ GOX
Open the driver's door.
The on-board electronics now have status 0 . This is the same as the
SmartKey having been removed. X
Do not restart the engine under any circumstances. X
Consult a qualified specialist workshop.
The engine does not
start. The fuel tank of a vehicle with a diesel engine has been run completely
dry. X
Refuel the vehicle with at least 5.3 US qt (5 liters) of diesel. X
Turn the ignition on for approximately ten seconds ( Y
page 145).X
Start the engine continuously for up to ten seconds until it runs
smoothly.
If the engine does not start: X
Turn the ignition on again for approximately ten seconds
( Y
page 145). X
Start the engine again continuously for up to ten seconds until it
runs smoothly.
If the engine does not start after three attempts: X
Consult a qualified specialist workshop.
The fuel filler flap cannot
be opened. The fuel filler flap is not unlocked. X
Unlock the vehicle ( Y
page 78).X
PLUG-IN HYBRID Vehicles: depressurize the fuel tank
( Y
page 163).
The SmartKey battery is discharged or nearly discharged. X
Unlock the vehicle using the mechanical key ( Y
page 80).
The fuel filler flap is unlocked, but the opening mechanism is jammed. X
Consult a qualified specialist workshop.166
Refueling
Driving and parking

DEF (BlueTE C vehicles only )
General notes To function properly, BlueTE C exhaus t gas after-
treatmen t mus t be operated wit h th e reducing
agen t DEF. Addin g DE F is on e of th e task s per -
formed durin g maintenance . Under normal
operatin g conditions, a tank of DE F last s until
th e next servic e due date.
Whe n th e supply of DE F is almost used up, th e
Check Additive See Operator' s Manual
messag e is shown in th e multifunction display.
If you drive th e vehicle faste r than 10 mph
(16 km/h), th e Check Additive See Opera‐
tor's Manual messag e goe s out after approx -
imately on e minute.
Whe n th e DE F supply drops to a minimum , th e
Remaining Starts : 16 messag e is shown in
th e multifunction display.
If th e Remaining Starts : 16 messag e
appears in th e multifunction display, you can
start th e engin e another 16 times . If DE F is no t
refilled, you will subsequently be unable to
star t th e engine .X
Ad d at leas t 1 gal (3. 8 l) of DEF.X
Switc h on th e ignition fo r at leas t 60 seconds.X
Start th e engine.
i Hav e th e DE F tank refille d at a qualified spe -
cialis t workshop .
Use th e special DE F refill bottl e when addin g
DE F between maintenance intervals. You can
obtain further information from an authorized
Mercedes-Ben z Cente r or , if necessary, contact
Roadside Assistanc e ( Y
page 27).
If th e outsid e temperature is belo w 12 ‡(

and cold water to clean it. DEF residues crys-
tallize after time and contaminate the affec-
ted surfaces.
! DEF is not a fuel additive and must not be
added to the fuel tank. If DEF is added to the
fuel tank, this can lead to engine damage.
For further information on DEF, see
( Y
page 436).
Opening the DEF filler cap
The fuel filler flap is unlocked or locked auto-
matically when you open or close the vehicle
with the SmartKey or with KEYLESS-GO. X
Switch the ignition off. X
Press the fuel filler flap in the direction of
arrow C .
The fuel filler flap swings up. X
Turn blue DEF fuel filler cap D counter-clock-
wise and remove it.
DEF filler cap D is secured with a plastic
strip.
DEF refill canisters
! Do not tighten the disposable hose with too
much force. The disposable hose may other-
wise be destroyed. X
Unscrew the cap from the opening on top of
DEF refill canister D .X
Place disposable hose C on the opening of
DEF refill canister D and screw it on clock-
wise until hand-tight.
i Disposable hose C remains closed until
you fasten disposable hose C to the DEF
filler neck of the vehicle. X
Place disposable hose C on the filler neck on
the vehicle and screw it on clockwise until
hand-tight. When you feel resistance, dispos-
able hose C is sufficiently secured. X
Lift up and tip DEF refill canister D .
i Filling stops when the DEF tank is com-
pletely filled. Do not fill the DEF tank any fur-
ther. DEF refill canister D can be removed
when it has been only partially emptied. X
Turn disposable hose C on the filler neck of
the vehicle counter-clockwise and remove it. X
Turn disposable hose C on the opening of
DEF refill canister D counter-clockwise and
remove it. X
Reseal DEF refill canister D with the cap.
DEF refill canisters can be obtained at many gas
stations or at an authorized Mercedes-Benz
Center. DEF refill canisters are often sold with a
filler hose. A filler hose that does not exactly fit168
Refueling
Driving and parking