2016 MERCEDES-BENZ GLE tow

Problems with the transmission Problem
Possible causes/consequences and P Solutions
The transmission has
problems shifting gear. The transmission is losing oil. X
Have the transmission checked at a qualified specialist workshop
immediately.
7G-TRONIC:
The acceleration ability
is deteriorating.
The transmission no lon-
ger changes gear. The transmission is in emergency mode.
It is only possible to shift into second gear and reverse gear.X
Stop the vehicle. X
Shift the transmission to position P .X
Switch off the engine. X
Wait at least ten seconds before restarting the engine. X
Shift the transmission to position D or R .
If D is selected, the transmission shifts into second gear; if R is
selected, the transmission shifts into reverse gear. X
Have the transmission checked at a qualified specialist workshop
immediately.
9G-TRONIC:
The acceleration ability
is deteriorating.
The transmission no lon-
ger changes gear. The transmission is in emergency mode.
It is only partly possible to engage the gears or the transmission is in
position N . X
Stop the vehicle. X
Shift the transmission to position P .X
Switch off the engine. X
Wait at least ten seconds before restarting the engine. X
Shift the transmission to position D or R .X
Have the transmission checked at a qualified specialist workshop
immediately.
Problems with PLUG-IN HYBRID operation ( Y
page 255).
Transfer case This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always trans-
mitted to both axles.
! Performance tests may only be carried out
on a 2-axle dynamometer. The brake system
or transfer case could otherwise be damaged.
Contact a qualified specialist workshop for a
performance test.
! Because ESP ®
is an automatic system, the
engine and ignition must be switched off
(SmartKey in position 0 or 1 or Start/Stop
button in position 0 or 1 ) when the electric
parking brake is being tested on a brake dyna-
mometer (maximum 10 seconds). Braking triggered automatically by ESP ®
may
seriously damage the brake system.
! Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised, as
doing so will damage the transmission.
Refueling
Important safety notes
G WARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and explo-
sion.162
Refueling
Driving and parking

the vehicle's DEF tank offers no protection
against overfilling. DEF may leak if overfilled.
Mercedes-Benz offers a special disposable hose
with overfill protection. You can obtain this from
any authorized Mercedes-Benz Center. DEF is
available in a variety of containers and recepta-
cles. Only use the disposable hose with the
Mercedes-Benz DEF refill canisters.
DEF refill bottle
! Only screw on the DEF refill bottle hand-
tight. It could otherwise be damaged.
X
Unscrew the protective cap from DEF refill
bottle C .X
Place DEF refill bottle C on the filler neck as
shown and screw it on clockwise until hand-
tight. X
Press DEF refill bottle C towards the filler
neck.
The DEF tank is filled. This may take up to one
minute.
i When DEF refill bottle C is no longer
pressed, filling stops and the bottle may be
taken off again after being only partially emp-
tied. X
Release DEF refill bottle C .X
Turn DEF refill bottle C counter-clockwise
and remove it. X
Screw the protective cap onto DEF refill bot-
tle C again.
DEF refill bottles can be obtained at many gas
stations or at an authorized Mercedes-Benz
Center. Refill bottles without a threaded cap do
not provide overfill protection. DEF may leak if
overfilled. Mercedes Benz offers special refill
bottles with a threaded seal. These are available
at any authorized Mercedes-Benz Center. Closing the DEF filler cap X
Install DEF filler cap D on the filler neck and
turn it clockwise. X
To close the fuel filler flap, press it in the
direction of arrow C .X
Drive faster than 10 mph (16 km/h).
The Check Additive See Operator's
Manual message goes out after approx-
imately one minute.
i If the Check Additive See Operator's
Manual message continues to be shown in
the multifunction display, you must add more
DEF.
Charging the high-voltage battery
Important safety notes
G DANGER
The vehicle's high-voltage electrical system is
under high voltage. If you modify components
in the vehicle's high-voltage electrical system
or touch damaged components, you may be
electrocuted. The components in the vehi-
cle's high-voltage electrical system may be
damaged in an accident, although the damage
is not visible. There is a risk of fatal injury.
Following an accident, do not touch any high-
voltage components and never modify the
vehicle's high-voltage electrical system. Have
the vehicle towed away after an accident and
the vehicle's high-voltage electrical system
checked by a qualified specialist workshop.Charging the high-voltage battery 169
Driving an d parking Z

If the charging cable or charging cable connec-
tor become too hot, have the mains power sup-
ply checked.
Protection device against overvoltage
! Overvoltage in the mains supply may dam-
age the vehicle. For this reason, the vehicle is
equipped with a protection device against
overvoltage in the mains supply. This device
may be triggered during severe thunder-
storms, for example, and may lead to the buil-
ding's fuse being tripped and an interruption
in the power supply. These functions protect
the vehicle. After the building fuse is switched
on again, the charging process resumes auto-
matically. Following an interruption in the
power supply or tripping of the building's fuse,
it may take up to 10 minutes for charging to
resume automatically.
Switch on the building protection system again
after it has been triggered. Otherwise, the
charging process cannot be continued.
General information about the charging
procedure Pay attention to the "Important safety notes"
( Y
page 169).
The vehicle socket is located in the rear bumper
on the right below the tail lamp.
The charge socket flap and the vehicle are cen-
trally locked or unlocked simultaneously.
Charging the high-voltage battery via
the electrical outlet
Charging cable for electrical outlets
Important safety notes
! Only use the charging cable to charge the
high-voltage battery. Do not use the charging
cable for other purposes. It may otherwise be
damaged.
The vehicle is supplied with a country-specific
charging cable for connection to a mains socket.
Only use the charging cable supplied with the
vehicle or a charging cable approved for the
vehicle. i If you use the supplied 12 A charging cable
to charge a high-voltage battery: R
the charge time increases considerably R
electrical consumption increases consider-
ably
Where possible, charge the high-voltage bat-
tery at a charging station ( Y
page 175). Only
then can certified electrical energy consump-
tion levels be reached.
i The charging process can vary depending on
the power supply. Therefore, always observe
the local information.
Information about charging from a wallbox
( Y
page 175).
Information on charging at a charging station
( Y
page 175).
Stowing the charging cable The charging cable can be stowed and secured
in the bag provided in the cargo compartment of
the vehicle.
Controls on the charging cable
C
On-board voltage indicator D
Protective and indicator system display

Every person who has access to the informa-
tion stated can use the functions of the online
access to the vehicle.
i Information when selling a vehicle or
buying a used vehicle: R
If you sell your vehicle, you are obliged to
delete the vehicle from your personal area
on the online access to the vehicle. R
If you have bought a used vehicle, it is pos-
sible that the previous owner still has
access to the online access to the vehicle.
Calling up functions The online access to the vehicle allows you
access to your vehicle's information and func-
tions using remote query and remote configu-
ration.
The following functions can be accessed: R
request the current condition of charge of the
high-voltage battery R
program the departure time ( Y
page 274)R
set or activate the "Pre-entry climate control
at departure time" function (see the separate
COMAND operating instructions)
Information on additional functions and operat-
ing instructions can be found within the online
access to the vehicle.
Connecting the vehicle to the Internet
i This function is not available in all countries
and requires activated access to the mbrace
emergency call system.
You can use the online access to the vehicle if
the vehicle has a connection to the Internet via a
mobile phone network. The necessary data is
transmitted by radio. The vehicle automatically
recognizes whether a connection to the Internet
is possible or not. No presets are necessary.
i Restrictions in reception are possible if the
vehicle is in an underground car park, for
example. Restrictions may also occur in areas
with poor mobile network coverage. Parking
Important safety notes
G WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system or exhaust
gas flow. There is a risk of fire.
Park the vehicle so that no flammable mate-
rials come into contact with parts of the vehi-
cle which are hot. Take particular care not to
park on dry grassland or harvested grain
fields.
G WARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example: R
release the parking brake. R
shift the automatic transmission out of the
parking position P .R
start the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
! Always secure the vehicle correctly against
rolling away. Otherwise, the vehicle or its driv-
etrain could be damaged.
To ensure that the vehicle is secured against
rolling away unintentionally: R
the electric parking brake must be applied. R
the transmission must be in position P and the
SmartKey must be removed from the ignition
lock. R
the front wheels must be turned towards the
curb on steep uphill or downhill gradients. R
the empty vehicle must be secured at the
front axle with a wheel chock or similar, for
example, on uphill or downhill gradients. R
a laden vehicle must also be secured at the
rear axle with a wheel chock or s imilar, for
e xample, on uphill or downhill gradients.178
Parking
Driving an d parking

Switching off the engine
Important safety notes
G WARNING
The automatic transmission switches to neu-
tral position N when you switch off the engine.
The vehicle may roll away. There is a risk of an
accident.
After switching off the engine, always switch
to parking position P . Prevent the parked vehi-
cle from rolling away by applying the parking
brake.
Using the SmartKey X
Apply the electric parking brake. X
Shift the transmission to position P .X
Turn the SmartKey to position 0 in the ignition
lock and remove it.
The immobilizer is activated.
If you switch the engine off with the transmis-
sion in position R or D , the automatic transmis-
sion shifts to N automatically.
If you then open the driver's door or the front-
passenger door or remove the SmartKey from
the ignition, the automatic transmission shifts
to P automatically.
If you want the automatic transmission to
remain in neutral N , e.g. when having the vehicle
cleaned in an automatic car wash with a towing
system: X
Switch on the ignition. X
Depress the brake pedal and keep it
depressed. X
Shift to neutral N .X
Release the brake pedal. X
Release the electric parking brake. X
Switch off the ignition and leave the SmartKey
in the ignition lock.
Using KEYLESS-GO X
Apply the electric parking brake. X
Shift the transmission to position P .X
Press the Start/Stop button ( Y
page 146)
The engine stops and all the indicator lamps in
the instrument cluster go out. If you switch the engine off with the transmis-
sion in position R or D , the automatic transmis-
sion shifts to N automatically.
If you then open the driver's or front-passenger
door, the automatic transmission shifts to P
automatically.
If you want the automatic transmission to
remain in neutral N , e.g. when having the vehicle
cleaned in an automatic car wash with a towing
system: X
Remove the Start/Stop button from the igni-
tion lock. X
Insert the SmartKey into the ignition lock. X
Switch on the ignition. X
Depress the brake pedal and keep it
depressed. X
Shift to neutral N . X
Release the brake pedal. X
Release the electric parking brake. X
Switch off the ignition and leave the SmartKey
in the ignition lock.
i The engine can be switched off in an emer-
gency while the vehicle is in motion by press-
ing and holding the Start/Stop button for
three seconds.
Electric parking brake
General notes
G WARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example: R
release the parking brake. R
shift the automatic transmission out of the
parking position P . R
start the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle. Parking 179
Driving and parking Z

Observe the following notes: R
Stop the vehicle before starting to drive along
an off-road route. If necessary, select the off-
road program ( Y
page 237) or shift to the
LOW RANGE off-road gear ( Y
page 239).R
Select a vehicle level that is suitable for the
terrain. To avoid damaging the vehicle, make
sure there is always sufficient ground clear-
ance. R
Check that items of luggage and loads are
stowed safely and are well secured
( Y
page 333).R
Always keep the engine running and in gear
when driving on a downhill gradient. Activate
DSR ( Y
page 236).R
Always keep the engine running and in gear
when driving on a slope. R
Adapt your speed to the terrain. The rougher,
steeper or more ruts on the terrain, the slower
your speed should be. R
Do not jump with the vehicle as this will inter-
rupt the vehicle's propulsion. R
Drive with extreme care on unfamiliar off-road
routes where visibility is poor. For safety rea-
sons, get out of the vehicle first and survey
the off-road route. R
Look out for obstacles, such as rocks, holes,
tree stumps and furrows. R
Always keep the doors, the tailgate, the side
windows and the sliding sunroof closed while
the vehicle is in motion. R
Do not shift the automatic transmission to
transmission position N .R
Observe the notes on off-road fording
( Y
page 185).
i Do not use the HOLD function when driving
off-road, on steep uphill or downhill gradients
or on slippery or loose surfaces. The HOLD
function cannot hold the vehicle on such sur-
faces.
Checklist before driving off-road
! If the engine oil warning lamp lights up while
the vehicle is in motion, stop the vehicle in a
safe place as soon as possible. Check the
engine oil level. The engine oil warning lamp
warning must not be ignored. Continuing the
journey while the symbol is displayed could
lead to engine damage. X
Engine oil level: check the engine oil level
and add oil if necessary.
When driving on steep gradients, the engine
oil level must be sufficiently high to ensure a
correct oil supply in the vehicle. X
DEF tank (BlueTEC vehicles): check the
level and add if necessary ( Y
page 167).X
Tire-changing tool kit: check that the jack is
working and make sure you have the lug
wrench, a robust tow cable and a folding
spade in the vehicle. X
Wheels and tires: check the tire tread depth
and tire pressure. X
Check for damage and remove any foreign
objects, e.g. small stones, from the wheels/
tires. X
Replace any missing valve caps. X
Replace dented or damaged wheels. X
Rims: dented or bent rims can result in a loss
of tire pressure and damage the tire bead.
Before driving off-road, check the wheels and
replace them if necessary.
Checklist after driving off-road
! If you detect damage to the vehicle after
driving off-road, have the vehicle checked
immediately at a qualified specialist work-
shop.
Driving over rough terrain places greater
demands on your vehicle than driving on normal
roads. After driving off-road, check the vehicle.
This allows you to detect damage promptly and
reduce the risk of an accident to yourself and
other road users. X
If the Offroad or Offroad Plus drive program
is selected: select the Individual , Sport ,
Comfort or Slippery drive program
( Y
page 152). X
Deactivate the LOW RANGE off-road gear
( Y
page 239). X
Deactivate DSR ( Y
page 236).X
Lower the vehicle level again to a level suita-
ble to the road conditions, e.g. to the normal
level. X
Clean the headlamps and rear lights and
check for damage. X
Clean the front and rear license plates. X
Clean the wheels and tires with a water jet
and remove any foreign objects.188
Driving tips
Driving and parking

i The special off-road ABS setting enables a
precise, brief and repeated locking of the
front wheels. This causes them to dig into
loose earth. Be aware that the front wheels
easily skid across the ground surface if com-
pletely braked and therefore lose their ability
to steer.
Driving systems
Intelligent Drive Mercedes-Benz Intelligent Drive stands for inno-
vative driver assistance and safety systems
which enhance comfort and support the driver in
critical situations. With these intelligent co-ordi-
nated systems Mercedes-Benz has set a mile-
stone on the path towards autonomous driving.
Mercedes-Benz Intelligent Drive embraces all
elements of active and passive safety in one well
thought out system – for the safety of the vehi-
cle occupants and that of other road users.
Further information on driving safety systems
( Y
page 66).
Cruise control
General notes Cruise control maintains a constant road speed
for you. It brakes automatically in order to avoid
exceeding the set speed. You must select a
lower gear in good time on long and steep down-
hill gradients, especially if the vehicle is laden or
towing a trailer. By doing so, you will make use of
the braking effect of the engine. This relieves the
load on the brake system and prevents the
brakes from overheating and wearing too
quickly.
Use cruise control only if road and traffic con-
ditions make it appropriate to maintain a steady
speed for a prolonged period. You can store any
road speed above 20 mph (30 km/h).
i Cruise control should not be activated when
driving off-road.
Important safety notes
If you fail to adapt your driving style, cruise con-
trol can neither reduce the risk of an accident
nor override the laws of physics. Cruise control
cannot take into account the road, traffic and weather conditions. Cruise control is only an
aid. You are responsible for the distance to the
vehicle in front, for vehicle speed, for braking in
good time and for staying in your lane.
Do not use cruise control: R
in road and traffic conditions which do not
allow you to maintain a constant speed e.g. in
heavy traffic or on winding roads R
on slippery road surfaces. Braking or accel-
erating could cause the drive wheels to lose
traction and the vehicle could then skid R
when there is poor visibility, e.g. due to fog,
heavy rain or snow
If there is a change of drivers, advise the new
driver of the speed stored.
Cruise control lever
C
Activates or increases speed D
Activates or reduces speed

trol Off message in the multifunction display
for approximately five seconds.
i When you switch off the engine, the last
speed stored is cleared.
DISTRONIC PLUS
General notes DISTRONIC PLUS regulates the speed and auto-
matically helps you maintain the distance to the
vehicle detected in front. Vehicles are detected
with the aid of the radar sensor system.
DISTRONIC PLUS brakes automatically so that
the set speed is not exceeded.
You must select a lower gear in good time on
long and steep downhill gradients, especially if
the vehicle is laden or towing a trailer. By doing
so, you will make use of the braking effect of the
engine. This relieves the load on the brake sys-
tem and prevents the brakes from overheating
and wearing too quickly.
If DISTRONIC PLUS detects that there is a risk of
a collision, you will be warned visually and
acoustically. DISTRONIC PLUS cannot prevent a
collision without your intervention. An intermit-
tent warning tone will then sound and the dis-
tance warning lamp will light up in the instru-
ment cluster. Brake immediately in order to
increase the distance to the vehicle in front or
take evasive action provided it is safe to do so.
For DISTRONIC PLUS to assist you, the radar
sensor system must be operational.
DISTRONIC PLUS operates in range between
0 mph (0 km/h) and 120 mph (200 km/h).
Do not use DISTRONIC PLUS while driving on
roads with steep gradients.
As DISTRONIC PLUS transmits radar waves, it
can resemble the radar detectors of the respon-
sible authorities. You can refer to the relevant
chapter in the Operator's Manual if questions
are asked about this.
i USA only:
This device has been approved by the FCC as
a "Vehicular Radar System". The radar sensor
is intended for use in an automotive radar
system only. Removing, tampering with, or
altering the device will void any warranties,
and is not permitted by the FCC. Do not tam-
per with, alter, or use in any non-approved
way. Any unauthorized modification to this device
could void the user’s authority to operate the
equipment.
i Canada only: This device complies with
RSS-210 of Industry Canada. Operation is
subject to the following two conditions:
1. This device may not cause harmful inter-
ference, and
2. This device must accept any interference
received, including interference that may
cause undesired operation of the device.
Removal, tampering, or altering of the device
will void any warranties, and is not permitted.
Do not tamper with, alter, or use in any non-
approved way .
Any unauthorized modification to this device
could void the user's authority to operate the
equipment.
Important safety notes
G WARNING
DISTRONIC PLUS does not react to: R
people or animals R
stationary obstacles on the road, e.g. stop-
ped or parked vehicles R
oncoming and crossing traffic
As a result, DISTRONIC PLUS may neither give
warnings nor intervene in such situations.
There is a risk of an accident.
Always pay careful attention to the traffic sit-
uation and be ready to brake.
G WARNING
DISTRONIC PLUS cannot always clearly iden-
tify other road users and complex traffic sit-
uations.
In such cases, DISTRONIC PLUS may: R
give an unnecessary warning and then
brake the vehicle R
neither give a warning nor intervene R
accelerate or brake unexpectedly
There is a risk of an accident.
Continue to drive carefully and be ready to
brake, in particular when warned to do so by
DISTRONIC PLUS.Driving systems 193
Driving and parking Z