2016 MERCEDES-BENZ GLE climate control

Problems with "Pre-entry climate control via SmartKey" Problem
Possible causes/consequences and P Solutions
"Pre-entry climate con-
trol via SmartKey" can-
not be switched on or
has switched itself off. The condition of charge of the high-voltage battery is under the speci-
fied minimum condition of charge. X
Start the engine when the vehicle is at a standstill.
The engine powers the electric motor. The electric motor operates
as a generator. The high-voltage battery is being charged.
Further information on charging the high-voltage battery via: R
a mains socket ( Y
page 172)R
a charging station ( Y
page 175)R
a wallbox ( Y
page 175)
"Pre-entry climate control via SmartKey" has been started more than
twice with the engine switched off. X
Switch on the engine and let it run for more than ten seconds. X
Try again to switch on "Pre-entry climate control via SmartKey".
Pre-entry climate control at time of
departure
Important safety notes
G WARNING
If persons, particularly children are subjected
to prolonged exposure to extreme heat or
cold, there is a risk of injury, possibly even
fatal. Never leave children unattended in the
vehicle.
General notes The "Pre-entry climate control at departure
time" function is only available in PLUG-IN
HYBRID vehicles.
You can use the "Pre-entry climate control at
departure time" function to cool or heat the
vehicle interior if the engine is not running.
The "Pre-entry climate control at departure
time" function can be activated regardless of
whether or not the vehicle is connected to an
electric power supply. The condition of charge of
the high-voltage battery must be higher than the
specified minimum condition of charge, how-
ever.
When the vehicle is connected to an electric
power supply, priority is given to charging the
high-voltage battery to the specified minimum charge. "Pre-entry climate control at departure
time" is only activated subsequently.
The running time of the "Pre-entry climate con-
trol at departure time" function may be reduced
if: R
the vehicle is not connected to an electric
power supply and R
the high-voltage battery is not fully charged
With active "Pre-entry climate control at depar-
ture time" the condition of charge of the high-
voltage battery can be reduced, even if the
charge cable connector is connected.
When the vehicle is cooled, the following func-
tions are activated if required: R
Climate control system R
Blower R
Seat ventilation
When the vehicle is heated, the following func-
tions are activated if required: R
Climate control system R
Blower R
Seat heating
If you have activated ionization via the multime-
dia system, it is activated together with "Pre-
entry climate control".
Switch on ionization (see the separate operating
instructions).140
Operating the climate control systems
Climate control

Setting the departure time You can set the departure time using the on-
board computer or via the online access to the
vehicle. The activation of the "Pre-entry climate
control at departure time" function can be linked
to this departure time. Your vehicle will then be
cooled or heated until the desired temperature
is reached in time for the set departure time.
"Pre-entry climate control at departure time" will
be activated a maximum of 55 minutes before
departure. If the departure is delayed, the vehi-
cle will be heated or cooled for another five
minutes. X
To set the departure time: set the departure
time using the on-board computer
( Y
page 274). Set the departure time via the
online access to the vehicle ( Y
page 178).X
To activate or deactivate "Pre-entry cli-
mate control at departure time": activate
or deactivate "Pre-entry climate control at
departure time" using the on-board com-
puter. Activate or deactivate "Pre-entry cli-
mate control at departure time" via the online
access to the vehicle ( Y
page 178).
The "Pre-entry climate control at departure
time" function switches off automatically when
the vehicle is started. The following functions
remain active: R
Seat heating R
Seat ventilation R
Ionization
To deactivate "Pre-entry climate control at
departure time": the activated "Pre-entry cli-
mate control at departure time" can be deacti-
vated using the button ( Y
page 141).
Activating/deactivating "Immediate
pre-entry climate control" via the but-
ton You can activate "Immediate pre-entry climate
control" even if the vehicle interior is already at
the desired temperature. This means, for exam-
ple, that the vehicle interior continues to be
cooled or heated if the journey is interrupted for
up to 50 minutes and the interior temperature is
kept constant. X
To activate or deactivate "Immediate pre-
entry climate control": press button C .
The blue or red indicator lamp in the button
lights up or goes out.
The colors of the indicator lamps on button C
have the following meanings: R
blue: cooling activated R
red: heating activated R
yellow: departure time is preselected
Setting the air vents
Important safety notes
G WARNING
Very hot or very cold air can flow from the air
vents. This could result in burns or frostbite in
the immediate vicinity of the air vents. There
is a risk of injury.
Make sure that all vehicle occupants always
maintain a sufficient distance to the air out-
lets. If necessary, redirect the airflow to
another area of the vehicle interior.
In order to ensure the direct flow of fresh air
through the air vents into the vehicle interior,
please observe the following notes: R
keep the air inlet grille on the hood and in the
engine compartment on the front-passenger
side free of blockages, such as ice, snow or
leaves. R
never cover the air vents or air intake grilles in
the vehicle interior.
i For virtually draft-free ventilation, adjust the
sliders of the air vents to the center position.Setting the air vents 141
Climate control Z

Setting the B-pillar air vent
C
B-pillar air ventD
Thumbwheel for B-pillar air vent X
To open or close: turn thumbwheel D to the
left or right. Setting the air vents 143
Climate control Z

i Vehicles with a diesel engine: you can
start the engine without preglow if the engine
is warm.
Using KEYLESS-GO to start the engine The Start/Stop button can be used to start the
vehicle without inserting the SmartKey into the
ignition lock. The Start/Stop button must be
inserted in the ignition lock and the SmartKey
must be in the vehicle. This mode for starting the
engine operates independently of the ECO
start/stop automatic engine start function. X
Depress the brake pedal and keep it
depressed. X
Press the Start/Stop button once
( Y
page 146).
Vehicles with a gasoline engine: the engine
starts.
Vehicles with a diesel engine: preglow is
activated and the engine starts.
Starting procedure via smartphone Observe the important safety notes on starting
the engine ( Y
page 147).
You can also start your engine via your smart-
phone from outside the vehicle. In this case, the
previously selected climate control setting is
activated. In this way you can cool or heat the
interior of the vehicle before starting the jour-
ney.
Only start the engine via your smartphone if it is
safe to start and run the engine where your vehi-
cle is parked.
Observe the legal stipulations in the area where
your vehicle is parked. Engine start via smart-
phone may be limited to certain countries or
regions.
You can execute a maximum of two consecutive
starting attempts via your smartphone. If you
insert the key into the ignition lock, you can
carry out two more starting attempts.
Once you have started the engine, you can
switch the engine off via your smartphone at any
time.
You can only start the engine via your smart-
phone if: R
the key is in the ignition lock R
park position P is selectedR
the accelerator pedal is not depressed R
the anti-theft alarm system is not activated R
the panic alarm is not activated R
the hazard warning lamps are switched off R
the hood is closed. R
the doors are closed and locked R
the windows and sliding sunroof are closed
Also make sure that: R
the fuel tank is sufficiently filled R
the starter battery is sufficiently charged
G WARNING
Limbs could be crushed or trapped if the
engine is started unintentionally during ser-
vice or maintenance work. There is a risk of
injury.
Always secure the engine against uninten-
tional starting before carrying out mainte-
nance or repair work.
Make sure that the engine cannot be started via
your smartphone before carrying out mainte-
nance or repairs. You can prevent an engine
start via your smartphone, for example, if you: R
switch on the hazard warning lamps R
do not lock the doors R
open the hood
Pulling away
General notes
G WARNING
If the engine speed is above the idling speed
and you engage transmission position D or R ,
the vehicle could pull away suddenly. There is
a risk of an accident.
When engaging transmission position D or R ,
always firmly depress the brake pedal and do
not simultaneously accelerate.
Depress the accelerator carefully when pulling
away.
The vehicle locks centrally once you have pulled
away. The locking knobs in the doors drop down.
You can open the doors from the inside at any
time.
You can also deactivate the automatic locking
feature ( Y
page 275).148
Driving
Driving and parking

energy and stored in the high-voltage battery.
Information on overrun mode ( Y
page 253).
The high-voltage battery can be charged as fol-
lows: R
through energy recuperation while the vehicle
is in motion R
through the combustion engine while driving
in CHARGE operating mode ( Y
page 246)R
with the relevant charging cable at an electri-
cal outlet while the vehicle is stationary R
at a wallbox while the vehicle is stationary R
at a charging station while the vehicle is sta-
tionary
The high-voltage battery can be charged in a
nominal voltage range from 100 V to 240 V.
You can view the condition of charge of the high-
voltage battery in the multifunction display. You
can find information in "PLUG-IN HYBRID oper-
ation", section "Menus and submenus" under
"Energy flow display" ( Y
page 247).
High and low outside temperatures Low outside temperatures
At very low outside temperatures the maximum
power output of the high-voltage battery may be
reduced. The high-voltage battery is then no
longer able to provide the normal electrical
power output.
High outside temperatures
To prevent damage to the high-voltage battery
due to very high outside temperatures, the max-
imum power output of the high-voltage battery
is reduced by the vehicle.
Energy consumption and electrical
range The maximum electrical range is generally
reduced by: R
high and low outside temperatures R
operating the climate control system R
switching on consumers
The battery's physical characteristics are such
that leaving the vehicle parked for long periods
at low outdoor temperatures without charging it
can lead to: R
a reduction in battery performance R
longer charge times Notes on battery care Avoid storing or transporting the vehicle at
excessively high or low temperatures over a long
period.
If you park the vehicle and leave it stationary for
long periods: R
check the condition of charge of the high-
voltage battery more often R
connect the vehicle to a power supply
This prevents self-discharge and damage to the
high-voltage battery.
Terms of use Please note the information on exceptions and
limitations in warranty documentation and in
the Maintenance Booklet.
Handling the charging cable and charg-
ing cable controls Do not leave the charging cable controls
( Y
page 172) hanging loose from an electrical
outlet. Otherwise, this could result in a poor
contact with the electrical outlet and malfunc-
tions when charging the vehicle.
To ensure that the brackets within the charging
cable controls are not subjected to incorrect
loads, observe the following: R
Never lift or carry the controls by the charging
cable connector or the mains plug. R
To transport the charging cable, the charging
cable can be: -
wrapped around the controls or -
secured to the housing of the controls
Heat generated by the charging cable
and charging cable connector Pay attention to the "Important safety notes"
( Y
page 169).
During the charging process, the charging cable
and charging cable connector may heat up.
The charging cable and the charging cable con-
nector will only heat up within the permissible
limiting values, provided that: R
the power supply and the charging cable are
not damaged R
the instructions for handling the charging
cable and controls on the charging cable are
observedCharging the high-voltage battery 171
Driving and parking Z

Every person who has access to the informa-
tion stated can use the functions of the online
access to the vehicle.
i Information when selling a vehicle or
buying a used vehicle: R
If you sell your vehicle, you are obliged to
delete the vehicle from your personal area
on the online access to the vehicle. R
If you have bought a used vehicle, it is pos-
sible that the previous owner still has
access to the online access to the vehicle.
Calling up functions The online access to the vehicle allows you
access to your vehicle's information and func-
tions using remote query and remote configu-
ration.
The following functions can be accessed: R
request the current condition of charge of the
high-voltage battery R
program the departure time ( Y
page 274)R
set or activate the "Pre-entry climate control
at departure time" function (see the separate
COMAND operating instructions)
Information on additional functions and operat-
ing instructions can be found within the online
access to the vehicle.
Connecting the vehicle to the Internet
i This function is not available in all countries
and requires activated access to the mbrace
emergency call system.
You can use the online access to the vehicle if
the vehicle has a connection to the Internet via a
mobile phone network. The necessary data is
transmitted by radio. The vehicle automatically
recognizes whether a connection to the Internet
is possible or not. No presets are necessary.
i Restrictions in reception are possible if the
vehicle is in an underground car park, for
example. Restrictions may also occur in areas
with poor mobile network coverage. Parking
Important safety notes
G WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system or exhaust
gas flow. There is a risk of fire.
Park the vehicle so that no flammable mate-
rials come into contact with parts of the vehi-
cle which are hot. Take particular care not to
park on dry grassland or harvested grain
fields.
G WARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example: R
release the parking brake. R
shift the automatic transmission out of the
parking position P .R
start the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
! Always secure the vehicle correctly against
rolling away. Otherwise, the vehicle or its driv-
etrain could be damaged.
To ensure that the vehicle is secured against
rolling away unintentionally: R
the electric parking brake must be applied. R
the transmission must be in position P and the
SmartKey must be removed from the ignition
lock. R
the front wheels must be turned towards the
curb on steep uphill or downhill gradients. R
the empty vehicle must be secured at the
front axle with a wheel chock or similar, for
example, on uphill or downhill gradients. R
a laden vehicle must also be secured at the
rear axle with a wheel chock or s imilar, for
e xample, on uphill or downhill gradients.178
Parking
Driving an d parking

Activating when driving with the electric motor: X
Pull the left or right steering wheel paddle
shifter ( Y
page 159).
The combustion engine is switched on. Man-
ual gearshifting is activated temporarily. The
selected gear and M appear in the multifunc-
tion display.
Activating when driving with the combustion
engine: X
Pull the left or right steering wheel paddle
shifter ( Y
page 159).
Manual gearshifting is activated temporarily.
The selected gear and M appear in the multi-
function display.
The ECO start/stop function is not available
when manually changing gear.
For further information on the manual drive pro-
gram ( Y
page 159).
Driving tips
General driving tips Drive carefully and maintain a safe distance
from the vehicle in front. Avoid frequent and
sudden acceleration as well as abrupt braking.
During partial electric driving, pulling away and
acceleration, the electric motor supports the
internal combustion engine.
During overrun in transmission position D and
braking, the electric motor will operate as a gen-
erator.
Further information on the ECO start/stop func-
tion ( Y
page 253).
Additional driving tips ( Y
page 181).
Stationary vehicle
If the vehicle is stopped, the combustion engine
is, for the most part, switched off. Automatic
climate control continues to function. The elec-
tromechanically assisted steering gear allows
you to use the power steering without reduced
comfort.
Acceleration
Depending on the operating mode, pulling away
and driving under low load conditions are per-
formed: R
entirely by electric propulsion R
in combination with the internal combustion
engine When accelerating rapidly under increased or
full load, increased boost mode is utilized. The
electric motor supports the combustion engine
by providing additional drive torque.
Overrun mode or braking There are three possible operating modes when
the hybrid vehicle is decelerating: R
energy recovery takes place even when the
vehicle is decelerating purely in overrun mode
( Y
page 242). The electric motor operates as
a generator and stores the recovered energy
in the high-voltage battery. R
when the brakes are applied lightly, the vehi-
cle is slowed down further by the electric
motor. This increases the energy recovery
taking place ( Y
page 242). The electric motor
operates as a generator and stores the recov-
ered energy in the high-voltage battery. R
when the brakes are applied with greater
force, the service brakes are also used to slow
the vehicle down. The two systems work
together.
Urban driving In city traffic, energy is recuperated during fre-
quent deceleration phases.
The vehicle can be driven by the electric motor
alone up to a speed of approximately 80 mph
(130 km/h).
The vehicle is driven by the electric motor alone
only when all conditions for the automatic
engine switch-off are fulfilled.
Further information on the automatic engine
switch-off ( Y
page 253).
Driving on inter-urban roads
The following phases are possible when driving
on inter-urban roads: R
rapid acceleration (boost mode) R
energy recuperation R
electric operation mode
The vehicle can be driven by the electric motor
alone up to a speed of approximately 74 mph
(120 km/h).
A great deal of recovered energy may be avail-
able, depending on the route profile. This
reduces consumption and emissions.252
PLUG-IN HYBRID operation
Driving an d parking

Highway driving When driving on a highway, switching off the
combustion engine has a particularly positive
effect on fuel consumption and emissions.
If the driver removes his/her foot from the
accelerator pedal in the Comfort drive program
and a speed of 80 mph (130 km/h) is not excee-
ded, the combustion engine is automatically
switched off.
Further information on the automatic engine
switch-off ( Y
page 253).
ECO start/stop function General notes The ECO start/stop function switches the com-
bustion engine off automatically when the vehi-
cle stops moving and at speeds below 80 mph
(130 km/h) ( Y
page 253).
All vehicle systems remain active, e.g. the auto-
matic climate control.
The ECO start/stop function is neither available
in the Sport drive program nor during manual
shifting.
Automatic engine switch-off The engine is switched off automatically, includ-
ing when: R
the driver removes his/her foot from the
accelerator in the Comfort drive program and
a speed of 80 mph (130 km/h) is not excee-
ded ( Y
page 253)R
the engine has reached its operating temper-
ature R
the driver’s seat belt is fastened and the
driver’s door is closed R
the driver only slightly depresses the accel-
erator pedal in order to, for example, maintain
the current speed for a limited distance R
the hood is closed and engaged properly R
the high-voltage battery is charged suffi-
ciently R
no malfunctions are present in the hybrid
drive system
The internal combustion engine will not be
switched off automatically, if: R
the self-diagnosis function of the engine man-
agement is active R
there is a malfunction in the hybrid drive sys-
tem R
the climate control of the vehicle requires it R
the high-voltage battery is being charged
( Y
page 248)
Automatic engine start The automatically switched-off internal combus-
tion engine starts automatically in certain situa-
tions, if: R
the power demand from the driver via the
accelerator pedal is greater than the electric
motor alone can provide R
the driver switches to the Sport drive pro-
gram or to manual gearshifting R
the condition of charge of the high-voltage
battery has reached the lower limit R
the driver has selected the CHARGE operating
mode
Overrun mode In overrun mode, the combustion engine is
switched off and is disconnected from the drive
train. The electric motor: R
generates low thrust, which corresponds to
the overrun mode of an active combustion
engine R
functions as a generator and produces the
necessary energy for the auxiliary consumers
and charges the high-voltage battery
Overrun mode is available in the Comfort drive
program at speeds below 80 mph (130 km/h).
Route-based operating strategy For the route-based operating strategy, the sys-
tem factors in information about the expected
route when route guidance is active.
The information on the route is provided by the
multimedia system and includes the following: R
road categories R
speed limitations
The use of electric energy is automatically opti-
mally distributed from the beginning to the end
of the journey, using information about the
route. The distribution is pre-emptive and takes
into consideration: R
the sections of the journey ahead R
the energy consumption on the whole routePLUG-IN HYBRID operation 253
Driving and parking Z