
iVehicles with a diesel engine:you can
start the engine without preglow if the engine
is warm.
Using KEYLESS-GO to start the engine
The Start/Stop button can be used to start the
vehicle without inserting the SmartKey into the
ignition lock. The Start/Stop button must be
inserted in the ignition lock and the SmartKey
must be in the vehicle. This mode for starting the
engine operates independently of the ECO
start/stop automatic engine start function.
XDepress the brake pedal and keep it
depressed.
XPress the Start/Stop button once
(Ypage 146).
Vehicles with a gasoline engine: the engine
starts.
Vehicles with a diesel engine: preglow is
activated and the engine starts.
Starting procedure via smartphone
Observe the important safety notes on starting
the engine (Ypage 147).
You can also start your engine via your smart-
phone from outside the vehicle. In this case, the
previously selected climate control setting is
activated. In this way you can cool or heat the
interior of the vehicle before starting the jour-
ney.
Only start the engine via your smartphone if it is
safe to start and run the engine where your vehi-
cle is parked.
Observe the legal stipulations in the area where your vehicle is parked. Engine start via smart-
phone may be limited to certain countries or
regions.
You can execute a maximum of two consecutive
starting attempts via your smartphone. If you
insert the key into the ignition lock, you can
carry out two more starting attempts.
Once you have started the engine, you can
switch the engine off via your smartphone at any
time.
You can only start the engine via your smart-
phone if:
Rthe key is in the ignition lock
Rpark position Pis selected
Rthe accelerator pedal is not depressed
Rthe anti-theft alarm system is not activated
Rthe panic alarm is not activated
Rthe hazard warning lamps are switched off
Rthe hood is closed.
Rthe doors are closed and locked
Rthe windows and sliding sunroof are closed
Also make sure that:
Rthe fuel tank is sufficiently filled
Rthe starter battery is sufficiently charged
GWARNING
Limbs could be crushed or trapped if the
engine is started unintentionally during ser-
vice or maintenance work. There is a risk of
injury.
Always secure the engine against uninten-
tional starting before carrying out mainte-
nance or repair work.
Make sure that the engine cannot be started via
your smartphone before carrying out mainte-
nance or repairs. You can prevent an engine
start via your smartphone, for example, if you:
Rswitch on the hazard warning lamps
Rdo not lock the doors
Ropen the hood
Pulling away
General notes
GWARNING
If the engine speed is above the idling speed
and you engage transmission position Dor R,
the vehicle could pull away suddenly. There is
a risk of an accident.
When engaging transmission position Dor R,
always firmly depress the brake pedal and do not simultaneously accelerate.
Depress the accelerator carefully when pulling
away.
The vehicle locks centrally once you have pulled
away. The locking knobs in the doors drop down.
You can open the doors from the inside at any
time.
You can also deactivate the automatic locking
feature (
Ypage 275).
148Driving
Driving and parking

General notes
:ECO start/stop display
The ECO start/stop function is activated when-
ever you start the engine using the SmartKey or
the Start/Stop button.
If the engine has been switched off automati-
cally by the ECO start/stop function, the è
ECO symbol is shown in the multifunction dis-
play.
Mercedes-AMG vehicles: the ECO start/stop
function is only available in drive programs
Comfort andSlippery.
Automatic engine switch-off
If the vehicle is braked to a standstill in Dor N,
the ECO start/stop function switches off the
engine automatically.
The ECO start/stop function is operational
when:
Rthe indicator lamp in the ECO button is lit
green.
Rno off-road program has been selected.
Rthe outside temperature is within the range
that is suitable for the system.
Rthe engine is at normal operating tempera-
ture.
Rthe set temperature for the vehicle interior
has been reached.
Rthe battery is sufficiently charged.
Rthe system detects that the windshield is not
fogged up when the air-conditioning system is switched on.
Rthe hood is closed.
Rthe driver's door is closed and the driver's
seat belt is fastened.
All of the vehicle's systems remain active when
the engine is stopped automatically.
The HOLD function can also be activated if the
engine has been switched off automatically. It is
then not necessary to continue applying the
brakes during the automatic stop phase. When
you depress the accelerator pedal, the engine starts automatically and the braking effect of
the HOLD function is deactivated.
All vehicles (except Mercedes-AMG vehi-
cles):
automatic engine switch-off can take
place a maximum of four times in a row (initial
stop, then three subsequent stops).
Mercedes-AMG vehicles: the number of con-
secutive automatic engine switch-offs is unlimi- ted.
Automatic engine start
The engine starts automatically if:
Ryou switch off the ECO start/stop function by
pressing the ECO button
Rin transmission position Dor Nthe brake
pedal is released and the HOLD function is not
active
Ryou depress the accelerator pedal
Ryou engage reverse gear R
Ryou move the transmission out of position P
Ryou switch to theSport PlusorSport drive
program (Mercedes-AMG vehicles)
Ryou activate manual gearshifting (Mercedes-
AMG vehicles)
Ryou switch to the Offroaddrive program
(vehicles without Off-Road Engineering pack- age)
Ryou switch to the OffroadorOffroad Plus
drive program (vehicles with Off-Road Engi-
neering package)
Ryou unfasten your seat belt or open the driv-
er's door
Rthe vehicle starts to roll
Rthe brake system requires this
Rthe temperature in the vehicle interior devi-
ates from the set range
Rthe system detects moisture on the wind-
shield when the air-conditioning system is
switched on
Rthe battery's condition of charge is too low
Shifting the transmission to position Pdoes not
start the engine.
150Driving
Driving and parking

Problems with the engine
ProblemPossible causes/consequences andMSolutions
The engine does not
start. The starter motor
can be heard.RThere is a malfunction in the engine electronics.
RThere is a malfunction in the fuel supply.
Before attempting to start the engine again:
XTurn the SmartKey back to position 0in the ignition lock.
or
XPress the Start/Stop button repeatedly until all indicator lamps in
the instrument cluster go out.
XTry to start the engine again (Ypage 147). Avoid excessively long
and frequent attempts to start the engine as these will drain the
battery.
If the engine does not start after several attempts:
XConsult a qualified specialist workshop.
The engine does not
start. You cannot hear
the starter motor.The on-board voltage is too low because the battery is too weak or
discharged.
XJump-start the vehicle (Ypage 379).
If the engine does not start despite attempts to jump-start it:
XConsult a qualified specialist workshop.
The starter motor was exposed to a thermal load that was too high.
XAllow the starter motor to cool down for approximately two minutes.
XTry to start the engine again.
If the engine still does not start:
XConsult a qualified specialist workshop.
Vehicles with a gasoline
engine:
The engine is not running
smoothly and is misfir-
ing.There is a malfunction in the engine electronics or in a mechanical
component of the engine management system.
XOnly depress the accelerator pedal slightly.
Otherwise, non-combusted fuel may get into the catalytic converter
and damage it.
XHave the cause rectified immediately at a qualified specialist work-
shop.
The coolant temperature
gage shows a value
above 248 ‡ (120 †).The coolant level is too low. The coolant is too hot and the engine is no
longer being cooled sufficiently.
XStop as soon as possible and allow the engine and the coolant to
cool down.
XCheck the coolant level (Ypage 359). Observe the warning notes
as you do so and add coolant if necessary.
DYNAMIC SELECT controller
This section describes the DYNAMIC SELECT
controller for all vehicles except PLUG- IN HYBRID vehicles. Information on the
DYNAMIC SELECT controller on PLUG-
IN HYBRID vehicles (Ypage 251).
152DYNAMIC SELECT controller
Driving and parking

Problems with fuel and the fuel tank
ProblemPossible causes/consequences andMSolutions
Fuel is leaking from the
vehicle.GWARNING
The fuel line or the fuel tank is faulty.
Risk of explosion or fire.
XApply the electric parking brake.
XSwitch off the engine.
XRemove the SmartKey from the ignition lock.
or, in vehicles with KEYLESS-GO start-function or KEYLESS ‑GO
XOpen the driver's door.
The on-board electronics now have status0. This is the same as the
SmartKey having been removed.
XDo not restart the engine under any circumstances.
XConsult a qualified specialist workshop.
The engine does not
start.The fuel tank of a vehicle with a diesel engine has been run completely
dry.
XRefuel the vehicle with at least 5.3 US qt (5 liters) of diesel.
XTurn the ignition on for approximately ten seconds (Ypage 145).
XStart the engine continuously for up to ten seconds until it runs
smoothly.
If the engine does not start:
XTurn the ignition on again for approximately ten seconds
(Ypage 145).
XStart the engine again continuously for up to ten seconds until it
runs smoothly.
If the engine does not start after three attempts:
XConsult a qualified specialist workshop.
The fuel filler flap cannot
be opened.The fuel filler flap is not unlocked.
XUnlock the vehicle (Ypage 78).
XPLUG-IN HYBRID Vehicles: depressurize the fuel tank
(Ypage 163).
The SmartKey battery is discharged or nearly discharged.
XUnlock the vehicle using the mechanical key (Ypage 80).
The fuel filler flap is unlocked, but the opening mechanism is jammed.
XConsult a qualified specialist workshop.
166Refueling
Driving and parking

Problems with the charging process
ProblemPossible causes/consequences andMSolutions
The charge socket flap
cannot be opened.The charge socket flap is not unlocked.
XUnlock the vehicle (Ypage 78).
If the SmartKey battery is discharged:
XUnlock the driver's door using the mechanical key (Ypage 80).
or
XUnlock the vehicle centrally from the inside (Ypage 85).
The charge socket flap is unlocked, but the opening mechanism is
jammed.
XLock the vehicle and unlock it again.
If, after that, the opening mechanism is still jammed:
XConsult a qualified specialist workshop.
The high-voltage battery
is not being charged.The indicator lamp on the vehicle socket flashes red.
A malfunction has occurred during the initialization of the charging
process or during charging.
XDisconnect the charging cable connector from the vehicle socket
and plug it back into the vehicle socket.
If the problem persists:
XHave the power socket checked or use another power socket.
or
XUse a different charging station.
or
XConsult a qualified specialist workshop.
176Charging the high-voltage battery
Driving and parking

Every person who has access to the informa-
tion stated can use the functions of the online
access to the vehicle.
iInformation when selling a vehicle or
buying a used vehicle:
RIf you sell your vehicle, you are obliged to
delete the vehicle from your personal area
on the online access to the vehicle.
RIf you have bought a used vehicle, it is pos-
sible that the previous owner still has
access to the online access to the vehicle.
Calling up functions
The online access to the vehicle allows you
access to your vehicle's information and func-
tions using remote query and remote configu-
ration.
The following functions can be accessed:
Rrequest the current condition of charge of the
high-voltage battery
Rprogram the departure time (Ypage 274)
Rset or activate the "Pre-entry climate control
at departure time" function (see the separate
COMAND operating instructions)
Information on additional functions and operat- ing instructions can be found within the online
access to the vehicle.
Connecting the vehicle to the Internet
iThis function is not available in all countries
and requires activated access to the mbrace
emergency call system.
You can use the online access to the vehicle if
the vehicle has a connection to the Internet via a mobile phone network. The necessary data is
transmitted by radio. The vehicle automatically
recognizes whether a connection to the Internet
is possible or not. No presets are necessary.
iRestrictions in reception are possible if the
vehicle is in an underground car park, for
example. Restrictions may also occur in areas with poor mobile network coverage.
Parking
Important safety notes
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system or exhaust
gas flow. There is a risk of fire.
Park the vehicle so that no flammable mate-
rials come into contact with parts of the vehi-
cle which are hot. Take particular care not to
park on dry grassland or harvested grain
fields.
GWARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example:
Rrelease the parking brake.
Rshift the automatic transmission out of the
parking position P.
Rstart the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
!Always secure the vehicle correctly against
rolling away. Otherwise, the vehicle or its driv-
etrain could be damaged.
To ensure that the vehicle is secured against
rolling away unintentionally:
Rthe electric parking brake must be applied.
Rthe transmission must be in position Pand the
SmartKey must be removed from the ignition
lock.
Rthe front wheels must be turned towards the
curb on steep uphill or downhill gradients.
Rthe empty vehicle must be secured at the
front axle with a wheel chock or similar, for
example, on uphill or downhill gradients.
Ra laden vehicle must also be secured at the
rear axle with a wheel chock or similar, for
example, on uphill or downhill gradients.
178Parking
Driving an d parking

If manual gearshifting is deactivated, the auto-
matic transmission shifts:
Rinto the drive program that was last selected,
and
Rinto the driving mode that was last selected
If you change the drive program, the operating
mode that was last selected is stored for approx-
imately 60 seconds. After this time, the HYBRID
operating mode is automatically activated.
Operating the on-board computer
You can display the current operating condition
of the hybrid drive system in the multifunction
display and the multimedia system in the form of
an energy flow display (
Ypage 247).
In the multimedia system display, you can also
call up a graphic display of the fuel consumption
and generated electricity (
Ypage 250).
Menus and submenus
Selecting displays in the display of the
multimedia system
XPress the Øbutton on the multimedia sys-
tem.
The vehicle menu is displayed.
XTo select Energy flow: turn and press the
controller.
The energy flow is displayed.
or
XTo select Consumption: turn and press the
controller.
Fuel consumption and the generated electric
energy are displayed.
XTo exit the display: press the %button on
the controller.
Selecting the energy flow display in the
multifunction display
XPress the =or; button on the steering
wheel to select the Tripmenu.
XUse: or9 to select Energy flow.
XConfirm by pressing aon the steering
wheel.
The active components of the hybrid drive
system are highlighted in the energy flow dis- play.
Energy flow display
Overview
:Internal combustion engine
;Electric motor
=High-voltage battery condition of charge
?High-voltage battery
AEnergy flow
The active components of the hybrid drive sys-
tem are highlighted.
The energy flow is indicated by arrows. The
arrows have a different color depending on the
operating state.
Automatic engine switch-off
The engine and electric motor are switched off.
The arrows for the energy flow are not shown.
The condition of charge of the high-voltage bat-
tery is shown when the SmartKey is in position 2
in the ignition lock.
PLUG-IN HYBRID operation247
Driving and parking
Z

Hybrid drive system
Display messagesPossible causes/consequences andMSolutions
d
VehicleOperationalSwitchtheIgnitionOff Before Exiting
PLUG-IN HYBRID vehicles:
You are exiting the vehicle when it is in a ready-to-drive state. The
READY indicator in the multifunction display is on. A warning tone also
sounds.
If you leave the vehicle:
XSecure the vehicle against rolling away (Ypage 178).
XSwitch off the ignition and remove the SmartKey.
If you do not leave the vehicle:
XSwitch off the electrical consumers, e.g. automatic climate control,
seat heating.
Please note the following: the electrical consumers are supplied by the 12 V battery. If the vehicle is left in a ready-to-drive state for an exten-
ded period, it will switch off once the 12 V battery is almost empty. It
will then only be possible to start the vehicle using a second battery
(jump-starting).
Change the currentdrive programbeforechangingtheoperatingmodeorExit manualdrive program Mbeforechangingtheoperating mode
PLUG-IN HYBRID vehicles:
You have attempted to change the operating mode when in automatic
drive program Sport, Individual (with activated Sport characteristics)
or manual drive program M.
XSelect the Comfort, Slippery or Individual (with activated Comfort or
Eco characteristics) drive program (Ypage 152).
XSelect the preferred operating mode HYBRID,E-MODE,E-SAVE or
CHARGE (Ypage 246).
E-MODE CurrentlyUnavailable
PLUG-IN HYBRID vehicles:
The condition of charge of the high-voltage battery has dropped to the
lower limit and the E-MODEoperating mode has been switched off.
Driving with the internal combustion engine is activated and the oper-
ating mode switches to the basic HYBRIDsetting.
XContinue driving using the internal combustion engine.
You can switch to the E-SAVEorCHARGE operating mode as
required (
Ypage 246).
If you select CHARGE, the high-voltage battery is charged.
Once the charge level display for the high-voltage battery has
increased slightly, you can switch to the E-MODEoperating mode
again.
Display messages299
On-board computer and displays
Z