Page 379 of 462

Do not remove the SmartKey from the
ignition lock. Do not open the driver's
door or front-passenger door when the
engine is switched off. Otherwise, the
automatic transmission selects park
positionPautomatically and locks the
wheels. You can prevent this by shifting
the automatic transmission to Nbefore-
hand.
RVehicles with KEYLESS-GO:
Do not open the driver's door or front-
passenger door when the engine is
switched off. Otherwise, the automatic
transmission selects park position P
automatically and locks the wheels.
Observe the following to make sure that the
automatic transmission stays in position N:
XMake sure the vehicle is stationary and the
ignition is switched off.
XTurn the SmartKey to position2in the igni-
tion lock (
Ypage 165).
Use the SmartKey instead of the Start/
Stop button on vehicles with KEYLESS-GO.
XDepress and hold the brake pedal.
XShift the automatic transmission to posi-
tion N.
XRelease the brake pedal.
XRelease the electric parking brake.
XSwitch off the ignition and leave the Smart-
Key in the ignition lock.
You can wash the vehicle in an automatic car
wash from the very start.
If the vehicle is ver y d
irty, pre-wash it before
cleaning it in an automatic car wash.
After using an automatic car wash, wipe off
wax from the windshield and the wiper
blades. This will prevent smears and reduce
wiping noises caused by residue on the wind-
shield.
Washing by hand
In some countries, washing by hand is only
allowed at specially equipped washing bays. Observe the legal requirements in all coun-
tries concerned.
XDo not use hot water and do not wash the
vehicle in direct sunlight.
XUse a soft sponge to clean.
XUse a mild cleaning agent, such as a car
shampoo approved by Mercedes-Benz.
XThoroughly hose down the vehicle with a
gentle jet of water.
XDo not point the water jet directly towards
the air inlets.
XUse plenty of water and rinse out the
sponge frequently.
XRinse the vehicle with clean water and dry
thoroughly with a chamois.
XDo not let the cleaning agent dry on the
paintwork.
When using the vehicle in winter, remove all
traces of road salt deposits carefully and as
soon as possible.
Power washers
GWARNING
The water jet from a circular jet nozzle (dirt
blasters) can cause invisible exterior damage
to the tires or chassis components. Compo-
nents damaged in this way may fail unexpect-
edly. There is a risk of an accident.
Do not use power washers with circular jet
nozzles to clean the vehicle. Have damaged
tires or chassis components replaced imme-
diately.
!Always maintain a distance of at least
11.8 in (30 cm) between the vehicle and the
power washer nozzle. Information about
the correct distance is available from the
equipment manufacturer.
Move the power washer nozzle around
when cleaning your vehicle.
Do not aim directly at any of the following:
Rtires
Rdoor gaps, roof gaps, joints, etc.
Relectrical components
Care377
Maintenance and care
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Page 400 of 462

To prevent damage to the vehicle, deacti-
vate DISTRONIC PLUS and the HOLD func-tion in the following or other similar situa-
tions:
Rwhen towing the vehicle
Rin the car wash
!Make sure that the electric parking brake
is released. If the electric parking brake is
faulty, visit a qualified specialist workshop.
!Only secure the tow rope or tow bar at the
towing eyes. Otherwise, the vehicle could
be damaged.
!Do not use the trailer tow hitch for recov-
ery or towing. Do not use the towing eye for recovery. this could damage the vehicle. If
in doubt, have the vehicle recovered using
a crane.
!When towing, pull away slowly and
smoothly. Pull the towed vehicle as straight
as possible and not at an acute angle.
Excessive tractive power could damage the
vehicles.
iWhen towing, it is preferable to use a rigid
towing bar as opposed to a tow rope. A rigid towing bar helps to keep the tractive power
low.
!When towing vehicles with KEYLESS-GO,
use the key instead of the Start/Stop but-
ton. Otherwise, the automatic transmission
may shift to position Pwhen the driver's or
front-passenger door are opened, which
could lead to damage to the transmission.
!Do not tow with sling-type equipment.
This could damage the vehicle.
!Vehicles with differential locks: make
sure the differential locks are in automatic
mode. When towing, the differential locks
must not be switched on. The transmission may otherwise be damaged.
!The vehicle can be towed a maximum of
30 miles (50km). The towing speed of
30 mph (50 km/h) must not be exceeded. If the vehicle has to be towed more than
30 miles (50km), the entire vehicle must be
raised and transported.
It is better to have the vehicle transported
than to have it towed away.
If the vehicle has suffered transmission dam-
age, have it transported on a transporter or
trailer.
The automatic transmission must be in posi-
tion Nwhen the vehicle is being towed.
The battery must be connected and charged.
Otherwise, you:
Rcannot turn the SmartKey to position 2in
the ignition lock
Rcannot release the electric parking brake
Rcannot shift the automatic transmission to position N
iDisarm the automatic locking feature
(
Ypage 285). You could otherwise be
locked out when pushing or towing the
vehicle.
Installing/removing the towing eye
Installing the towing eye
Example: towing eye mounting covers
398Towing and tow-starting
Breakdown assistance
Page 401 of 462

The brackets for the screw-in towing eyes are
located in the bumpers. They are at the front
and at the rear, behind the covers.
XRemove the towing eye from the vehicle
tool kit (
Ypage 386).
XTo open the cover at the front:press the
mark on cover :inwards in the direction
of the arrow.
XTo open the cover at the rear: insert a
flat, blunt object into the cutout and lever
cover ;out of the bumper.
XTake cover :or; off the opening.
XScrew in the towing eye clockwise as far as
it will go and tighten it.
Removing the towing eye
XUnscrew and remove the towing eye.
XAttach cover :or; to the bumper and
press until it engages.
XPlace the towing eye in the vehicle tool kit.
Towing a vehicle with both axles on
the ground
It is important that you observe the safety
instructions when towing away your vehicle
(
Ypage 397).
The automatic transmission automatically
shifts to position Pwhen you open the driver's
or front-passenger door or when you remove
the SmartKey from the ignition lock.
In order to ensure that the automatic trans-
mission stays in position Nwhen towing the
vehicle, you must observe the following
points:
XMake sure that the vehicle is stationary and
the SmartKey in the ignition lock is in posi-
tion 0.
XTurn the SmartKey to position 2in the igni-
tion lock.
On vehicles with KEYLESS-GO, use the
SmartKey instead of the Start/Stop button
(
Ypage 165).
XDepress and hold the brake pedal.
XShift the automatic transmission to posi-
tion N.
XRelease the brake pedal.
XRelease the electric parking brake.
XLeave the SmartKey in position 2in the
ignition lock.
XSwitch on the hazard warning lamps
(
Ypage 133).
iIn order to signal a change of direction
when towing the vehicle with the hazard
warning lamps switched on, use the com-
bination switch as usual. In this case, only
the indicator lamps for the direction of
travel flash. After resetting the combina-
tion switch, the hazard warning lamp starts
flashing again.
Transporting the vehicle
!
You may only secure the vehicle by the
wheels, not by parts of the vehicle such as
axle or steering components. Otherwise,
the vehicle could be damaged.
The towing eye can be used to pull the vehicle
onto a trailer or transporter for transporting
purposes.
XTurn the SmartKey to position 2in the igni-
tion lock.
XShift the automatic transmission to posi-
tion N.
As soon as the vehicle has been loaded:
XPrevent the vehicle from rolling away by
applying the electric parking brake.
XShift the automatic transmission to posi-
tion P.
XTurn the SmartKey to position 0in the igni-
tion lock and remove it.
XSecure the vehicle.
Towing and tow-starting399
Breakdown assistance
Z