Problems with the engine
ProblemPossible causes/consequences andMSolutions
The engine does not
start. The starter motor
can be heard.RThere is a malfunction in the engine electronics.
RThere is a malfunction in the fuel supply.
Before attempting to start the engine again:
XTurn the key back to position 0in the ignition lock.
or
XPress the Start/Stop button repeatedly until all indicator lamps in the instrument cluster go out.
XTry to start the engine again (Ypage 167). Avoid excessively
long and frequent attempts to start the engine as these will drain
the battery.
If the engine does not start after several attempts:
XConsult a qualified specialist workshop.
The engine does not
start. You cannot hear
the starter motor.The on-board voltage is too low because the battery is too weak or
discharged.
XJump-start the vehicle (Ypage 395).
If the engine does not start despite attempts to jump-start it:
XConsult a qualified specialist workshop.
The starter motor was exposed to a thermal load that was too high.
XAllow the starter motor to cool down for approximately two
minutes.
XTry to start the engine again.
If the engine still does not start:
XConsult a qualified specialist workshop.
172Driving
Driving and parking
Problems with fuel and the fuel tank
ProblemPossible causes/consequences andMSolutions
Fuel is leaking from the
vehicle.GWARNING
The fuel line or the fuel tank is faulty.
Risk of explosion or fire.
XApply the electric parking brake.
XSwitch off the engine.
XRemove the SmartKey from the ignition lock.
or, on vehicles with KEYLESS‑GO:
XOpen the driver's door.
The on-board electronics now have status 0. This is the same as
the SmartKey having been removed.
XDo not restart the engine under any circumstances.
XConsult a qualified specialist workshop.
The engine does not
start.The fuel tank of a vehicle with a diesel engine has been run com-
pletely dry.
XRefuel the vehicle with at least 5.3 US qt (5 liters) of diesel.
XTurn the ignition on for approximately ten seconds
(
Ypage 165).
XStart the engine continuously for up to ten seconds until it runs
smoothly.
If the engine does not start:
XTurn the ignition on again for approximately ten seconds
(
Ypage 165).
XStart the engine again continuously for up to ten seconds until it
runs smoothly.
If the engine does not start after three attempts:
XConsult a qualified specialist workshop.
The fuel filler flap can-
not be opened.The fuel filler flap is not unlocked.
XUnlock the vehicle (Ypage 82).
The SmartKey battery is discharged or nearly discharged.
XUnlock the vehicle using the mechanical key (Ypage 84).
The fuel filler flap is unlocked, but the opening mechanism is jam-
med.
XConsult a qualified specialist workshop.
Refueling185
Driving and parking
Z
If the transmission is in positionR, the trunk
lid must be closed.
If your seat belt is not fastened, the following
conditions must be fulfilled to automatically
release the electric parking brake:
Rthe driver's door is closed.
Ryou have shifted out of transmission posi-
tion Por you have previously driven faster
than 2 mph (3 km/h).
iEnsure that you do not depress the accel-
erator pedal unintentionally. Otherwise the
parking brake will be released and the vehi-
cle will start to move.
Emergency braking
The vehicle can also be braked during an
emergency by using the electric parking
brake.
XWhile driving, push handle :of the electric
parking brake.
The vehicle is braked for as long as the
handle of the electric parking brake is
pressed. The longer the electric parking
brake handle is depressed, the greater the braking force.
During braking:
Ra warning tone sounds
Rthe Release Park. Brakemessage
appears
Rthe red F(USA only) or !(Canada
only) indicator lamp in the instrument clus- ter flashes When the vehicle has been braked to a stand-
still, the electric parking brake is engaged.
Parking the vehicle for a long period
If you leave the vehicle parked for longer than
four weeks, the battery may be damaged by
exhaustive discharging.
If you leave the vehicle parked for longer than
six weeks, the vehicle may suffer damage as a
result of lack of use.
XVisit a qualified specialist workshop and
seek advice.
iYou can obtain information about trickle
chargers from a qualified specialist work-
shop.
Driving tips
General notes
Important safety notes
GWARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect, for example, the power steering and the brake
boosting effect. You will require considerably
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving.
GWARNING
If you operate mobile communication equip-
ment while driving, you will be distracted from traffic conditions. You could also lose control
of the vehicle. There is a risk of an accident.
Only operate this equipment when the vehicle
is stationary.
Observe the legal requirements for the coun-
try in which you are driving. Some jurisdic-
tions prohibit the driver from using a mobile
phone while driving a vehicle.
192Driving tips
Driving and parking
However, the vehicle is only accelerated up to
the speed you have stored.
If you depress the brake, DISTRONIC PLUS is
deactivated unless your vehicle is stationary.
Changing lanes
If you change to the passing lane, DISTRONIC
PLUS supports you when:
Ryou are driving faster than 40 mph
(60 km/h)
RDISTRONIC PLUS is maintaining the dis-
tance to a vehicle in front
Ryou switch on the appropriate turn signal
RDISTRONIC PLUS does not detect a danger
of collision
If these conditions are fulfilled, your vehicle is
accelerated. Acceleration will be interrupted
if changing lanes takes too long or if the dis-
tance between your vehicle and the vehicle in
front becomes too small.
iWhen you change lanes, DISTRONIC
PLUS monitors the left lane on left-hand-
drive vehicles or the right lane on right-
hand-drive vehicles.
Stopping
GWARNING
When leaving the vehicle, even if it is braked
only by DISTRONIC PLUS, it could roll away if:
Rthere is a malfunction in the system or in
the voltage supply.
RDISTRONIC PLUS has been deactivated
with the cruise control lever, e.g. by a vehi-
cle occupant or from outside the vehicle.
Rthe electrical system in the engine com-
partment, the battery or the fuses have
been tampered with.
Rthe battery is disconnected.
Rthe accelerator pedal has been depressed, e.g. by a vehicle occupant.
There is a risk of an accident.
If you wish to exit the vehicle, always turn off
DISTRONIC PLUS and secure the vehicle
against rolling away.
If DISTRONIC PLUS detects that the vehicle in
front is stopping, it brakes your vehicle until it
is stationary.
Once your vehicle is stationary, it remains
stationary and you do not need to depress the
brake.
After a time, the electric parking brake
secures the vehicle and relieves the service
brake.
Depending on the specified minimum dis-
tance, your vehicle will come to a standstill at
a sufficient distance behind the vehicle in
front. The specified minimum distance is set
using the control on the cruise control lever.
The electric parking brake automatically
secures the vehicle if DISTRONIC PLUS is
activated and:
Rthe driver's door is open and the driver's
seat belt is unfastened.
Rthe engine is switched off, unless it is auto-
matically switched off by the ECO start/
stop function.
Ra system malfunction occurs.
Rthe power supply is not sufficient.
On steep uphill or downhill inclines or if there
is a malfunction, the transmission may also
automatically be shifted into position P.
Setting a speed
Keep in mind that it may take a brief moment
until the vehicle has accelerated or braked to
the speed set.
Driving systems209
Driving and parking
Z
You can select from the following:
ROff-road level 1 at speeds up to 60 mph
(100 km/h)
ROff-road level 2 at speeds up to 40 mph
(65 km/h)
ROff-road level 3 at speeds up to 12 mph
(20 km/h)
If you are driving above 50 mph (80 km/h) or
drive between 40 mph (65 km/h) and 50 mph (80 km/h) for longer than 20 seconds, off-
road level 2 will be canceled. The vehicle is
lowered to off-road level 1.
You will see a message in the multifunction
display, for example: Lowering
.
If you are driving above 70 mph (115 km/h) or
drive between 62 mph (100 km/h) and
70 mph (115 km/h) for longer than
20 seconds, off-road level 1 will be canceled.
Depending on the vehicle's speed and the
ADS mode selected (
Ypage 218), the vehicle
is automatically lowered to highway or high-
speed level.
You will see a message in the multifunction
display, for example: Lowering
.
HOLD function
General notes
The HOLD function can assist the driver in the
following situations:
Rwhen pulling away, especially on steep
slopes
Rwhen maneuvering on steep slopes
Rwhen waiting in traffic
The vehicle is kept stationary without the
driver having to depress the brake pedal.
The braking effect is canceled and the HOLD
function deactivated when you depress the
accelerator pedal to pull away.
iDo not use the HOLD function when driv-
ing off-road, on steep uphill or downhill gra-
dients or on slippery or loose surfaces. The HOLD function cannot hold the vehicle on
such surfaces.
Important safety notes
GWARNING
When leaving the vehicle, it can still roll away despite being braked by the HOLD function if:
Rthere is a malfunction in the system or in
the voltage supply.
Rthe HOLD function has been deactivated by
pressing the accelerator pedal or the brake
pedal, e.g. by a vehicle occupant.
Rthe electrical system in the engine com-
partment, the battery or the fuses have
been tampered with.
Rthe battery is disconnected
There is a risk of an accident.
If you wish to exit the vehicle, always turn off the HOLD function and secure the vehicle
against rolling away.
!If DISTRONIC PLUS or the HOLD function
is activated, the vehicle brakes automati-
cally in certain situations.
To prevent damage to the vehicle, deacti-
vate DISTRONIC PLUS and the HOLD func-
tion in the following or other similar situa-
tions:
Rwhen towing the vehicle
Rin the car wash
Deactivate the HOLD function (
Ypage 218).
Activation conditions
You can activate the HOLD function if:
Rthe vehicle is stationary
Rthe engine is running or if it has been auto- matically switched off by the ECO start/
stop function
Rthe driver's door is closed or your seat belt
is fastened
Rthe electric parking brake is released
Rthe transmission is in position D,Ror N
RDISTRONIC PLUS is deactivated
Driving systems217
Driving and parking
Z
XDetach the trailer cable and decouple the
trailer.
XSwitch off the engine.
Permissible trailer loads and drawbar
loads
Weight specifications
Maximum permissible gross vehicle
weight rating
The gross trailer weight is calculated by add-
ing the weight of the trailer to the weight of
the load and equipment on the trailer.
You will find installing dimensions and loads
under "Technical data" (
Ypage 457).
Permissible noseweight
You will find installing dimensions and loads
under "Technical data" (
Ypage 457).
Loading a trailer
RWhen loading the trailer, make sure that
neither the permissible gross weight of the trailer nor the gross vehicle weight is
exceeded. The permissible gross vehicle
weight is indicated on the identification
plate on the B-pillar on the driver's side of
the vehicle.
You can find the maximum permissible val-
ues on the type plates of your vehicle and
the trailer. When calculating how much
weight the vehicle and trailer may carry,
pay attention to the respective lowest val-
ues.
RThe trailer drawbar load on the ball coupling
must be added to the rear axle load to avoidexceeding the permissible gross axle
weight. The permissible gross vehicle
weight is indicated on the identification
plate on the B-pillar on the driver's side of
the vehicle.
iMercedes-Benz recommends a trailer
load where the trailer drawbar noseweight accounts for 8% to 15% of the trailer's per-
missible gross weight.
iThe weight of additional accessories, pas-
sengers, and cargo reduces the permissi-
ble trailer load and drawbar load for your
vehicle.
Checking the vehicle and trailer weight
RTo check that the weights of the towing
vehicle and the trailer comply with the max-
imum permissible values, have the vehicle/
trailer combination (including the driver,
passengers, and cargo with a fully laden
trailer) weighed on a calibrated weigh-
bridge.
RCheck the gross axle weight rating of the
front and rear axles, the gross weight of the trailer and trailer drawbar load.
Removing the ball coupling
XRemove the spring cotter.
XRemove the bolt from the ball coupling
recess.
XRemove the ball coupling from the ball cou-
pling recess.
XClean the ball coupling if it is dirty.
XStow the ball coupling so that it cannot be
thrown around.
Observe the loading guidelines (
Ypage 340)
and the safety notes regarding stowage
spaces (
Ypage 341).
Information on cleaning and care of the trailer
tow hitch (
Ypage 381).
Trailer power supply
!
You can connect accessories with a max-
imum power consumption of 240 W to the
permanent power supply.
You must not charge a trailer battery using
the power supply.
The trailer socket of your vehicle is equipped
at the factory with a permanent power supply.
Towing a trailer269
Driving an d parking
Z
Display messagesPossible causes/consequences andMSolutions
The yellow! warnin glamp lights up. If you manually apply or
release th eelectric parkin gbrake, th ered F (USAonly) or !
(Canada only) indicato rlamp flashes .
The electric parkin gbrak eis malfunctioning. It is no tpossibl eto
apply th eelectric parkin gbrak emanually.
XShift th etransmissio nto position P.
XVisitaqualified specialist workshop .
F(USA
only)
!(Canada
only)
Parkin g
BrakeInop‐
erative
The yello w! warnin glamp lights up. The red F(USAonly)
or ! (Canada only) indicato rlamp flashes fo rabout te nsec -
onds after th eelectric parkin gbrak ehas been applied or released.
It then goe sout or remain slit .
The electric parkin gbrak eis malfunctioning, e.g. because of over-
voltag eor undervoltage.
XRemove th ecaus efo rth eovervoltage or undervoltage, e.g. by
chargin gth ebattery or restarting th eengine.
XEngage or release th eelectric parkin gbrake.
If it remain simpossible to apply or release th eelectric parkin g
brake:
XSwitc hof fth eignition and tur nit bac kon .
XEngage or release th eelectric parkin gbrake.
If th eelectric parkin gbrak estill canno tbe released:
XConsult aqualified specialist workshop .
If th eelectric parkin gbrak estill canno tbe applied:
XVisit aqualified specialist workshop .
The yellow! warnin glamp lights up and th ered F (USA
only) or !(Canada only) indicato rlamp flashes .
It is no tpossibl eto apply th eelectric parkin gbrak emanually.
XShift th etransmissio nto position P.
XVisit aqualified specialist workshop .
296Display messages
On-board computer and displays
Display messagesPossible causes/consequences andMSolutions
?
CoolantToo Hot
Sto pVehicl eTur n
Engine Off
The coolan tis to ohot .
A warnin gtone also sounds.
GWARNIN G
Do notdrive when your engin eis overheated. This can caus esom e
fluids whic hmay hav eleaked into th eengin ecompartmen tto
catch fire.
Steam from th eoverheated engin ecan also caus eserious burn s
whic hcan occur jus tby openin gth ehood.
There is aris kof injury.
XPull ove rand stop th evehicl esafely and switch of fth eengine,
payin gattention to roa dand traffic conditions.
XSecur eth evehicl eagainst rollin gaway (Ypage 189).
XWait until th eengin ehas cooled down .
XMakesur ethat th eair supply to th eengin eradiato ris no t
blocked, e.g. by snow, slus hor ice .
XDo no tstart th eengin eagain until th edisplay message goe sout
and th ecoolan ttemperature is belo w24 8 ‡ (120†). Other -
wise ,th eengin ecould be damaged.
XPay attention to th ecoolan ttemperature display.
XIf th etemperature increase sagain ,visit aqualified specialist
workshop immediately.
Under normal operating condition sand wit hth especified coolan t
level, th ecoolan ttemperature may ris eto 24 8 ‡(120†).
#
SeeOperator' sMan‐
ual
The battery is no tbein gcharged.
A warnin gtone also sounds.
Possibl ecauses are:
Radefective alternato r
Ratorn poly-V-belt
Ramalfunction in th eelectronics
!Do no tcontinue driving. The engin ecould otherwise overheat .
XPull overand stop th evehicl esafely and switch of fth eengine,
payin gattention to roa dand traffic conditions.
XSecur eth evehicl eagainst rollin gaway (Ypage 189).
XConsult aqualified specialist workshop .
Display messages307
On-board computer and displays
Z