2016 MERCEDES-BENZ GL-Class door lock

Problems with the SmartKey
ProblemPossible causes/consequences andMSolutions
You cannot lock or
unlock the vehicle
using the SmartKey.The SmartKey battery is discharged or nearly discharged.
XTry again to lock/unlock the vehicle using the remote control
function of the SmartKey. Point the tip of the SmartKey at the
driver's door handle from close range and press the %or
& button.
If this does not work:
XCheck the SmartKey battery (Ypage 85) and replace it if nec-
essary (
Ypage 85).
XUnlock (Ypage 92) or lock (Ypage 92) the vehicle using the
mechanical key.
The SmartKey is faulty.
XUnlock (Ypage 92) or lock (Ypage 92) the vehicle using the
mechanical key.
XHave the SmartKey checked at a qualified specialist workshop.
You can no longer
lock/unlock the vehi-
cle using KEYLESS-GO.There is interference from a powerful source of radio waves.
XLock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the %or& button.
KEYLESS-GO is malfunctioning.
XLock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the %or& button.
XHave KEYLESS-GO checked at a qualified specialist workshop.
If this does not work:
XCheck the SmartKey battery (Ypage 85) and replace it if nec-
essary (
Ypage 85).
XUnlock (Ypage 92) or lock (Ypage 92) the vehicle using the
mechanical key.
You have lost a Smart-
Key.XHave the SmartKey deactivated at a qualified specialist work-
shop.
XReport the loss immediately to the vehicle insurers.
XIf necessary, have the locks changed as well.
You have lost the
mechanical key.XReport the loss immediately to the vehicle insurers.
XIf necessary, have the locks changed as well.
SmartKey87
Opening and closing
Z

ProblemPossible causes/consequences andMSolutions
The engine cannot be
started using the
SmartKey.The on-board voltage is too low.
XSwitch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
XCheck the starter battery and charge it if necessary
(
Ypage 394).
or
XJump-start the vehicle (Ypage 395).
or
XConsult a qualified specialist workshop.
The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle.A door is open. Therefore, the SmartKey cannot be detected as
easily.
XClose the door and try to start the vehicle again.
There is interference from a powerful source of radio waves.
XStart your vehicle with the SmartKey in the ignition lock.
ProblemPossible causes/consequences and MSolutions
You cannot lock or
unlock the vehicle
using the SmartKey.The SmartKey battery is discharged or nearly discharged.
XVehicles without KEYLESS-GO or KEYLESS-GO start func-
tion:try again to lock/unlock the vehicle using the remote con-
trol function of the SmartKey. Point the tip of the SmartKey at
the driver's door handle from close range and press the %or
& button.
If this does not work:
XCheck the SmartKey battery and replace it if necessary
(
Ypage 85).
XUnlock (Ypage 92) or lock (Ypage 92) the vehicle using the
mechanical key.
The SmartKey is faulty.
XUnlock (Ypage 92) or lock (Ypage 92) the vehicle using the
mechanical key.
XHave the SmartKey checked at a qualified specialist workshop.
You can no longer lock
or unlock the vehicle
using KEYLESS-GO.KEYLESS-GO was deactivated.
XReactivate KEYLESS-GO (Ypage 83).
88SmartKey
Opening and closing

ProblemPossible causes/consequences andMSolutions
Vehicles with KEY-
LESS-GO or the KEY-
LESS-GO start func-
tion:the engine cannot
be started using the
Start/Stop button. The
SmartKey is in the vehi-
cle.The vehicle is locked.
XUnlock the vehicle and try to start the vehicle again.
The SmartKey battery is discharged or nearly discharged.
XCheck the SmartKey battery (Ypage 85) and replace it if nec-
essary (
Ypage 85).
If this does not work:
XStart your vehicle with the SmartKey in the ignition lock.
There is interference from a powerful source of radio waves.
XStart your vehicle with the SmartKey in the ignition lock.
Doors
Important safety notes
GWARNING
If children are left unsupervised in the vehicle,
they could:
Ropen the doors, thus endangering other
people or road users.
Rget out and disrupt traffic.
Roperate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
Rrelease the parking brake.
Rshifting the automatic transmission out of
park position P
RStart the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
GWARNING
If persons, particularly children are subjected to prolonged exposure to extreme heat or
cold, there is a risk of injury, possibly even
fatal. Never leave children unattended in the
vehicle.
GWARNING
If objects, luggage or loads are not secured or
not secured sufficiently, they could slip, tip
over or be flung around and thereby hit vehicle
occupants. There is a risk of injury, particu-
larly in the event of sudden braking or a sud-
den change in direction.
Always store objects so that they cannot be
flung around. Secure objects, luggage or
loads against slipping or tipping before the
journey.
You should preferably place luggage or loads
in the cargo compartment. Observe the load- ing guidelines (
Ypage 340).
Unlocking and opening doors from
the inside
You can open a door from inside the vehicle
even if it has been locked. You can only open
the rear doors from inside the vehicle if they
are not secured by the child-proof locks
(
Ypage 67).
If the vehicle has previously been locked from
the outside, opening a door from the inside
90Doors
Opening and closing

will trigger the anti-theft alarm system.
Switch off the alarm (
Ypage 78).
XFront door:pull door handle ;.
If the door is locked, locking knob :pops
up. The door is unlocked and can be
opened.
XRear door: pull door handle ;.
If the door is locked, locking knob :pops
up and the door unlocks.
XPull door handle ;again.
The door can be opened.
Centrally locking and unlocking the
vehicle from the inside
You can centrally lock or unlock the vehicle
from the inside. The buttons are located on
both front doors.
XTo unlock: press button :.
XTo lock:press button ;.
If the front-passenger door is closed, the
vehicle locks. Meanwhile, the fuel filler flap will not be
locked or unlocked.
You cannot unlock the vehicle centrally from
the inside if the vehicle has been locked from
the outside.
You can open a front door from inside the
vehicle even if it has been locked.
If a locked door is opened from the inside, the
previous unlock status of the vehicle will be
taken into consideration if:
Rthe vehicle was locked using the locking
button for the central locking, or
Rif the vehicle was locked automatically
The vehicle will be fully unlocked if it had pre-
viously been fully unlocked. If only the driver's
door had been previously unlocked, only the
door which has been opened from the inside
is unlocked.
Automatic locking feature
XTo deactivate: press and hold button :
for about five seconds until a tone sounds.
XTo activate: press and hold button ;for
about five seconds until a tone sounds.
iIf you press one of the two buttons and do
not hear a tone, the relevant setting has
already been selected.
The vehicle is locked automatically when the
ignition is switched on and the wheels are
turning.
Doors91
Opening and closing
Z

You could therefore be locked out if:
Rthe vehicle is being pushed.
Rthe vehicle is being towed.
Rthe vehicle is on a roller dynamometer.
You can also switch the automatic locking
function on and off using the on-board com-
puter (
Ypage 285).
Power closing
Power closing pulls the doors and trunk lid
into their locks automatically even if they are
only partly closed.
XTo power close a door: push the door into
the lock up to the first detent position.
Power closing will pull the door fully closed.
XTo power close the tailgate: lightly press
the tailgate downwards.
Power closing will pull the tailgate fully
closed.
Unlocking the driver's door (mechan-
ical key)
If the vehicle can no longer be locked or
unlocked with the SmartKey or KEYLESS-GO,
use the mechanical key.
If you use the mechanical key to unlock and
open the driver's door, the anti-theft alarm
system will be triggered (
Ypage 78).
XTake the mechanical key out of the Smart-
Key (
Ypage 85).
XInsert the mechanical key into the lock of
the driver's door as far as it will go.
XTurn the mechanical key counter-clockwise
to position 1.
The door is unlocked.
XTurn the mechanical key back and remove
it.
XInsert the mechanical key into the Smart-
Key.
Locking the vehicle (mechanical key)
If the vehicle can no longer be locked with the
SmartKey, use the mechanical key.
XOpen the driver's door.
XClose the front-passenger door, the rear
doors and the tailgate.
XPress the locking button (Ypage 91).
XCheck whether the locking knobs on the
front-passenger door and the rear doors
are still visible. Press down the locking
knobs by hand, if necessary.
XClose the driver's door.
XTake the mechanical key out of the Smart-
Key (
Ypage 85).
XInsert the mechanical key into the lock of
the driver's door as far as it will go.
92Doors
Opening and closing

XTurn the mechanical key clockwise as far as
it will go to position1.
XTurn the mechanical key back and remove
it.
XMake sure that the doors and the tailgate
are locked.
XInsert the mechanical key into the Smart-
Key.
iIf you lock the vehicle as described above,
the fuel filler flap is not locked. The anti-
theft alarm system is not armed.
Cargo compartment
Important safety notes
GWARNING
If persons, particularly children are subjected to prolonged exposure to extreme heat or
cold, there is a risk of injury, possibly even
fatal. Never leave children unattended in the
vehicle.
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate
is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open.
GWARNING
If objects, luggage or loads are not secured or
not secured sufficiently, they could slip, tip
over or be flung around and thereby hit vehicle
occupants. There is a risk of injury, particu-
larly in the event of sudden braking or a sud-
den change in direction.
Always store objects so that they cannot be
flung around. Secure objects, luggage or
loads against slipping or tipping before the
journey.
!The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate.
iTailgate opening dimensions
(
Ypage 454).
You should preferably place luggage or loads
in the cargo compartment. Observe the load- ing guidelines (
Ypage 340).
Do not leave the SmartKey in the cargo com-
partment. You could otherwise lock yourself
out.
You can:
Rclose the tailgate manually from outside
Ropen and close the tailgate automatically
from outside
Ropen and close the tailgate automatically
from inside
Rlimit the opening angle of the tailgate
Runlock the tailgate from inside with the
emergency release
Tailgate reversing feature
On vehicles with tailgate remote closing fea-
ture, the tailgate is equipped with automatic
obstacle recognition with a reversing feature.
If a solid object blocks or restricts the tailgate
when automatically opening or closing, this
procedure is stopped. If the tailgate is stop-
ped during the closing procedure, it will open again automatically. The automatic obstacle
Cargo compartment93
Opening and closing
Z

recognition with reversing feature is only an
aid. It is not a substitute for your attentive-
ness when opening and closing the tailgate.
GWARNING
The reversing feature does not react:
Rto soft, light and thin objects, e.g. small fin-
gers
Rover the last 1/3 in (8 mm) of the closing
movement
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure.
If somebody becomes trapped:
Rpress the Fbutton on the SmartKey, or
Rpull or press the remote operating switch
on the driver's door or
Rpress the closing or locking button on the
tailgate or
Rpull the handle on the tailgate
Opening and closing manually from
outside
Opening
XPress the %button on the SmartKey.
XPull handle :and release it.
The tailgate opens automatically.
Closing
XPull the tailgate down using recess :.
XAllow the tailgate to drop into the lock.
XLock the vehicle if necessary with the &
button on the SmartKey or with KEYLESS-
GO.
iIf a KEYLESS-GO key is detected in the
cargo compartment, the tailgate will not
lock.
Opening/closing automatically from
outside
Important safety notes
GWARNING
Parts of the body could become trapped dur-
ing automatic closing of the tailgate. More-
over, people, e.g. children, may be standing in the closing area or may enter the closing area
during the closing process. There is a risk of
injury.
Make sure that nobody is in the vicinity of the
closing area during the closing process.
Use one of the following options to stop the
closing process:
Rpress the Fbutton on the SmartKey.
Rpull or press the remote operating switch
on the driver's door.
Rpress the closing or locking button on the
tailgate.
Rpull the handle on the tailgate
94Cargo compartment
Opening and closing

GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open.
!The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate.
iTailgate opening dimensions
(
Ypage 454).
iNotes on the automatic reversing feature
for the tailgate (
Ypage 93).
Opening the tailgate automatically
You can open the tailgate automatically with
the SmartKey or the handle in the tailgate.
XPress and hold the Fbutton on the
SmartKey until the tailgate opens.
or
XIf the tailgate is unlocked, pull the handle
and let it go again immediately.
Closing the tailgate automatically
GWARNING
Parts of the body could become trapped dur-
ing automatic closing of the tailgate. More-
over, people, e.g. children, may be standing in the closing area or may enter the closing area
during the closing process. There is a risk of
injury.
Make sure that nobody is in the vicinity of the
closing area during the closing process.
Use one of the following options to stop the
closing process:
Rpress the Fbutton on the SmartKey.
Rpull or press the remote operating switch
on the driver's door.
Rpress the closing or locking button on the
tailgate.
Rpull the handle on the tailgate
Closing and locking button (example: vehicle with
KEYLESS-GO)
XTo close: press closing button :on the
tailgate.
or
XPress and hold the Fbutton on the
SmartKey until the tailgate closes.
You can release the button as soon as the
tailgate starts to close.
Vehicles with KEYLESS-GO: you can simulta-
neously close and lock the tailgate.
XPress locking button ;on the tailgate.
If a KEYLESS-GO key is detected outside
the vehicle, the tailgate closes and locks.
All the doors must be shut and the Smart-
Key located in the vicinity of the tailgate.
iThe tailgate cannot be opened and closed
with the SmartKey if there is a SmartKey in
the ignition.
If the tailgate touches an object while clos-
ing, the closing procedure is interrupted
and the tailgate reopens.
iIf a KEYLESS-GO key is detected in the
cargo compartment, the tailgate will not
lock.
Cargo compartment95
Opening and closing
Z