2016 MERCEDES-BENZ GL-Class Service b

Information for customers in Califor-
nia
UnderCalifornia law you may beentitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, ifafter a rea-
sonable number of repair attempts
Mercedes-Benz USA, LLC and/or its author-
iz ed repair or service facilities fail to fix one or
more substantial defects or malfunctions in
the vehicle that are covered by its express
warranty. During the period of 18 months
from original delivery of the vehicle or the
accumulation of 18,000 miles (approximately
29,000 km) on the odometer of the vehicle,
whic hever occurs first, a reasonable number
of repair attempts ispresumed for a retail
buyer or lessee ifone or more of the fol lowing
occurs:
(1) the same substantial defect or malfunc- tion results ina condition that islikely to
cause death or serious bodily injury ifthe
vehicle is driven, that defect or malfunc-
tion has been subject to repair two or
more times, and you have direct lynoti-
fied Mercedes-Benz USA, LLC in writing
of the need for its repair,
(2) the same substantial defect or malfunc- tion of a less serious nature than cate-
gory (1) has been subject to repair four or
more times and you hav
e directly notified
us in writ ing of the need for its repair, or
(3) the vehicle isout of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should bedone at regular intervals.
Always have the Service and Warranty Book-
let with you when you bring the vehicle to an
authorized Mercedes-Benz Center. The ser-
vice advisor willrecord every servic e for you
in the Service and Warranty Booklet.
Breakdown assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help inthe event of a
breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered byour
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372 )
(USA)
1-8 00-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance Pro-
gram brochure (USA) or the "RoadsideAssis-
tance" section inthe Service and Warranty
booklet (Canada). You willfind both inyour
vehicle literature portfolio.
Change of address or change of own-
ership
In the event of a change of address, please
send us the "Notific ation of Address Change"
in the Service and Guarantee booklet or sim-
ply call the Mercedes-Benz Customer Assis-
tance Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in con-
tacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner.
If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in
26Introduction

the Service and Guarantee booklet or simply
call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (Canada) at
1-800-387-0100.
Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
Rservice facilities or replacement parts may
not be readily available.
Runleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel may cause damage to the catalytic con-
verter.
Rthe fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available
for delivery in Europe through our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to
one of the following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Sports Utility Vehicle
GWARNING
Due to the high center of gravity, the vehicle
may start to skid and roll over in the event of
an abrupt steering maneuver and/or when
the vehicle's speed is not adapted to the road
conditions. There is a risk of an accident.
Always adapt your speed and driving style to
the vehicle's driving characteristics and to the
prevailing road and weather conditions.
Utility vehicles have a significantly higher roll-
over rate than other types of vehicles.
Failure to operate this vehicle safely may
result in an accident, rollover of the vehicle,
and severe or fatal injury.
In a rollover crash, an unbelted person is sig-
nificantly more likely to die than a person
wearing a seat belt.
You and all vehicle occupants should always
wear your seat belts.
Operating safety
Important safety notes
GWARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or system failures. There is a risk of an accident.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist workshop.
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system. There is a risk of fire.
When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop.
GWARNING
Modifications to electronic components, their software as well as wiring can impair their
function and/or the function of other net-
Introduction27
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the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use
loose floormats and do not place floormats on
top of one another.
!If the engine is switched off and equip-
ment on the diagnostics connection is
used, the starter battery may discharge.
Connecting equipment to the diagnostics
connection can lead to emissions monitoring
information being reset, for example. This
may lead to the vehicle failing to meet the
requirements of the next emissions test dur-
ing the main inspection.
Qualified specialist workshop
An authorized Mercedes-Benz Center is a
qualified specialist workshop. It has the nec-
essary specialist knowledge, tools and quali-
fications to correctly carry out the work
required on your vehicle. This is especially the
case for work relevant to safety.
Observe the notes in the Maintenance Book-
let.
Always have the following work carried out at an authorized Mercedes-Benz Center:
Rwork relevant to safety
Rservice and maintenance work
Rrepair work
Ralterations, installation work and modifica-
tions
Rwork on electronic components
Correct use
If you remove any warning stickers, you or
others could fail to recognize certain dangers.
Leave warning stickers in position.
Observe the following information when driv-
ing your vehicle:
Rthe safety notes in this manual
Rthe vehicle technical data
Rtraffic rules and regulations
Rlaws and safety standards pertaining to
motor vehicles
Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe mayaffect its safe operation, we urge you to con-
tact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
again with a Mercedes-Benz Center or con-
tact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting safety defects
USA only:
The following text is published as required ofmanufacturers under Title 49, Code of U.S.
Federal Regulations, Part 575 pursuant to the
"National Traffic and Motor Vehicle Safety Act
of 1966".
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notify-
ing Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
Introduction29
Z

However, NHTSA cannot become involved in
individual problems between you, your
dealer, or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at
1-888-327-4236(TTY: 1-800-424-9153); go
tohttp://www.safercar.gov ; or write to:
Administrator, NHTSA, 400 Seventh Street,
SW., Washington, DC 20590.
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov
Limited Warranty
!
Follow the instructions in this manual
about the proper operation of your vehicle
as well as about possible vehicle damage.
Damage to your vehicle that arises from
culpable contraventions against these
instructions is not covered either by the
Mercedes-Benz Limited Warranty or by the New or Used-Vehicle Warranty.
QR codes for the rescue card
The QR codes are secured in the fuel filler flap
and on the opposite side on the B-pillar. In the event of an accident, rescue services can use
the QR code to quickly find the appropriate
rescue card for your vehicle. The current res-
cue card contains the most important infor-
mation about your vehicle in a compact form,
e.g. the routing of the electric cables.
You can find more information under http://
portal.aftersales.i.daimler.com/public/
content/asportal/en/communication/
informationen_fuer/QRCode.html.
Data stored in the vehicle
Data recording
This vehicle is capable of recording diagnostic
information relating to vehicle operation, mal- functions, and user settings. This may include
information about the performance or status
of various systems, including but not limited
to, engine, throttle, steering or brake sys-
tems, that is stored and can be read out with
suitable devices, particularly when the vehi-
cle is serviced. The data obtained is used to
properly diagnose and service your vehicle or
to further optimize and develop vehicle func-
tions.
COMAND/mbrace (Canada: TELEAID)
If the vehicle is equipped with COMAND or
mbrace, additional data about the vehicle’s
operation, the use of the vehicle in certain
situations, and the location of the vehicle may
be compiled through COMAND or the mbrace
system.
For additional information please refer to the
COMAND User Manual and/or the mbrace
Terms and Conditions.
Event data recorders
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR
is to record data that will assist in under-
standing how a vehicle’s systems performed
in certain crash or near crash-like situations,
such as during air bag deployment or when
hitting a road obstacle. The EDR is designed
to record data related to vehicle dynamics
and safety systems for a short period of time,
typically 30 seconds or less.
The EDR in this vehicle is designed to record
such data as:
Rhow various systems in your vehicle are
operating
Rwhether or not the driver and passenger
seat belts are fastened
Rhow far (if at all) the driver is depressing the
accelerator and/or brake pedal and
Rhow fast the vehicle is traveling
30Introduction

iIf the alarm continues for more than
30 seconds, the mbrace emergency call
system automatically notifies the Cus-
tomer Assistance Center. This is done
either by text message or data connection.
The emergency call system sends the mes-
sage or data provided that:
Ryou have subscribed to the mbrace ser-
vice.
Rthe mbrace service has been activated
properly.
Rthe necessary mobile phone network is
available.
Protection against theft79
Safety
Z

Automa tic interi orlighting control
XTo switch on: set theswitch to center
position B.
XTo switch off:set th eswitch to th e|
position .
The interior lighting automatically switches
on if you:
Runloc kth evehicl e
Ropenadoor
RRemove th eSmartKey from th eignition
lock.
The interior ligh tis activated for ashort while
when th eSmartKey is remove dfrom th eigni-
tion lock. You can activat ethis delayed
switch-off usin gth eon-board computer
(
Ypage 285).
Manual interi orlighting control
XTo switch th e front interior lighting on:
set th eswitch to th ec position .
XTo switch th e front interior lighting off:
set th eswitch to th e| position or (if th e
door is closed) to th ecenter position .
XTo switch therea rinterior lighting on or
off: press th eu button.
XTo switch th ereadin glamps on/of f:
press th ep button.
Crash-responsive eme rgency lighting
The interior lighting is activated automatically
if th evehicl eis involved in an accident.
XTo switch offthecrash-responsive
emergency lighting: press thehazard
warning lamp button.
or
XLoc kand then unloc kth evehicl eusin gth e
SmartKey.
Replacing bulbs
Import ant safety notes
GDANGER
Xenon bulbs carry ahigh voltage. You can get
an electric shock if you remove th ecover of
th eXenon bulb and touch th eelectrical con-
tacts .There is aris kof fatal injury.
Never touch th epart sor th eelectrical con-
tacts of th eXenon bulb. Always hav ewor kon
th eXenon bulbs carrie dout at aqualified spe-
cialist workshop .
If your vehicleis equipped wit hXenon bulbs ,
you can recogniz ethis by th efollowing: th e
cone of ligh tfrom th eXenon bulbs moves
from th eto pto th ebotto mand bac kagain
when you start theengine. Fo rthis to be
observed, th elights mus tbe switched on
before starting th eengine.
GWARNIN G
Bulbs, lamp sand connectors can get ver yhot
when operating .If you chang e abulb, you
could burn yourself on these components.
There is aris kof injury.
Allow these component sto cool down before
changing abulb.
Do no t use a bulb that has been dropped or if
it s glass tub ehas been scratched.
The bulb may explod eif:
Ryou touch it
Rit is hot
Ryou dro pit
Ryou scratch it
Only operate bulbs in enclosed lamp s
designed for that purpose . Only installspar e
bulbs of th e sametypeand th especifie dvolt-
age.
Marks on th eglass tub ereduce th e service
life of th ebulbs .Do no ttouch th eglass tub e
wit hyour bare hands. If necessary, clean th e
glass tub ewhen cold wit halcohol or spirit and
rub it off wit h alint-free cloth .
136Replacing bulbs
Lights and windshield wipers

Low-beam headlamps (halogen head-
lamps)
XRemove the cover in the front wheel hous-
ing (
Ypage 137).
XTurn housing cover:counter-clockwise
and remove it.
XTurn bulb holder ;counter-clockwise and
pull out.
XPull the bulb out of bulb holder ;.
XInsert the new bulb into bulb holder ;.
XInsert bulb holder;and turn it clockwise.
XPress on housing cover :and turn it to the
right.
XReplace the cover in the front wheel hous-
ing (
Ypage 137).
High-beam headlamps (halogen head-
lamps)
XSwitch off the lights.
XOpen the hood.
XTurn housing cover :counter-clockwise
and remove it.
XPull lever =upwards and remove bulb
holder ;.
XPull the bulb out of bulb holder ;.
XInsert the new bulb into bulb holder ;.
XSimultaneously press on bulb holder ;
and pull lever =downwards.
XPress on housing cover :and turn it clock-
wise.
Changing the rear bulbs
Opening and closing the service flap
Left-hand service flap
Right-hand service flap
138Replacing bulbs
Lights and windshield wipers

You must open the service flap in the cargo
compartment before you can change the
bulbs in the brake lamp.
XTo open:release service flap :at the top,
e.g. with a screwdriver, and swing it down- ward in the direction of the arrow.
XRight side: remove the first-aid kit before-
hand and pull the parcel net down.
XTo close: reinsert service flap :.
Brake lamp
XSwitch off the lights.
XOpen the cargo compartment.
XOpen the service flap (Ypage 138).
XTurn bulb holder:counter-clockwise and
remove it.
XTake bulb out of bulb holder :.
XInsert the new bulb into bulb holder :.
XInsert bulb holder:into the lamp and turn
it clockwise.
XClose the service flap (Ypage 138).
Windshield wipers
Switching the windshield wipers
on/off
!
Do not operate the windshield wipers
when the windshield is dry, as this could
damage the wiper blades. Moreover, dust
that has collected on the windshield can
scratch the glass if wiping takes place when
the windshield is dry. If it is necessary to switch on the windshield
wipers in dry weather conditions, always
use washer fluid when operating the wind-
shield wipers.
!If the windshield wipers leave smears on
the windshield after the vehicle has been
washed in an automatic car wash, wax or
other residues may be the reason for this.
Clean the windshield using washer fluid
after washing the vehicle in an automatic
car wash.
!Intermittent wiping with rain sensor: due
to optical influences and the windshield
becoming dirty in dry weather conditions,
the windshield wipers may be activated
inadvertently. This could then damage the
windshield wiper blades or scratch the
windshield.
For this reason, you should always switch
off the windshield wipers in dry weather.
Combination switch
1
$ Windshield wiper off
2ÄIntermittent wipe, low (rain sensor
set to low sensitivity)
3Å Intermittent wipe, high (rain sensor
set to high sensitivity)
4° Continuous wipe, slow
5¯Continuous wipe, fast
BíSingle wipe
CîTo wipe with washer fluid
XSwitch on the ignition.
XTurn the combination switch to the corre-
sponding position.
Windshield wipers139
Lights and windshield wipers
Z